Any ideas, slow speed at peak, 3 engineer visits a...

So I switched to BT in July in order to get BT sports free and broadband half price (there is a recession remember lol)
Anyway I never had any speed issues with my old ISP and at the start of Nov my exchange was upgraded to ADSL2+, now at peak times and only peak times my speed drops to 1.5-3mbps, outwith peak times I get the full 18mbps.
I've had 3x engineer visits since mid-December and still the issue persists, they say the sync speed is fine but the through put is the issue. They test everything and then call the people they call (whoever these people are). The 2st guy said my SNR was at 3 when it should be 6 and got this reset but it wasn't done correctly, so when he came back today he called the "Boffins" as he calls them and got it changed, he asked them about the speed through put issue and the "Boffin" said I should be getting the full 18mbps. The only thing the Boffin could think of is that to get me taken off the BT Hotspot list as this could cause the issue....I don't see how as I stay in a small town but I've removed myself from the list on the Fon website.
The Tech helpline and Tier 2 support people as no good to man nor beasts and I've spoken to them on numerous occasions without success and also logged a complaint.
I do see hoe being removed from the hotspot list will resolve this issue but anyone got any ideas....as no one else does!!!

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Results are as follows:
Hardware Information:
          MacBook Pro (13-inch, Mid 2012)
          MacBook Pro - model: MacBookPro9,2
          1 2.5 GHz Intel Core i5 CPU: 2 cores
          4 GB RAM
Video Information:
          Intel HD Graphics 4000 - VRAM: 1024 MB
System Software:
          OS X 10.9.2 (13C64) - Uptime: 0 days 1:45:34
Disk Information:
          TOSHIBA MK5065GSXF disk0 : (500.11 GB)
                    EFI (disk0s1) <not mounted>: 209.7 MB
                    Macintosh HD (disk0s2) / [Startup]: 499.25 GB (411.78 GB free)
                    Recovery HD (disk0s3) <not mounted>: 650 MB
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USB Information:
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          Apple Computer, Inc. IR Receiver
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FireWire Information:
Thunderbolt Information:
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Kernel Extensions:
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          com.logmein.hamachi          (1.0)
          com.avast.AvastFileShield          (2.1.0 - SDK 10.9)
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          [System] com.avast.init.plist 3rd-Party support link
          [System] com.avast.uninstall.plist 3rd-Party support link
          [System] com.logmein.hamachi.plist 3rd-Party support link
          [System] com.microsoft.office.licensing.helper.plist 3rd-Party support link
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Slow speeds during peak evening hours (overloaded tower?)

Is anyone else experiencing slow download speeds during peak evening hours? Has been happening the last 3-4 weeks.
Here's what I get during the day:
Here's what I get on many (not all) nights during the last 3-4 weeks:
The UL speeds take only a minor hit. DL speeds are 1/4 of what they normally are during the day. Ping times triple. RSSI is unaffected.
Same results on both my Thunderbolt and Pantech UML290, so I know it's not a device issue.
Tech support told me that the tower may be near its capacity. Really? Is the backhaul on a 4G tower really not enough to handle a relatively small town?

SeaJohn: Your 3M DL and 1M UL are below advertised specs. I would call to complain.
For me, in downtown Stillwater, my TB has seen the following top speeds...
(1) July-August: 30+ Mpbs DL and 15+ Mbps UL
(2) September: 20+ Mbps DL and 10 Mbps UL
(3) October: 15+ Mbps DL and 6-8 Mbps UL (at night, speeds are cut in half)
(4) November: 6-12+ Mbps DL and 4-6 Mbps UL (at night, speeds are cut in half)
But, at night, the speeds tank. TB gets 4 Mbps DL and 2 Mbps UL. I hate to think how slow it will be before they upgrade the backhaul/tower. At this rate, I'll be getting 3G speeds in January.
4GLTE on Verizon used to be much faster than HSPA+ on AT&T. Now, at least here, there's no longer a clear winner.
Speeds are back to slow as usual (these are on the UML290)...

Slow speed during peak hours for over a year

For over a year now my connection speed has slowed during peak hours, at first it would start around 6pm and drop to 5meg or so untill midnight at which point it would go back up to 8meg all night and morning.
As the year has gone on it has gotten worse and worse to the point now where it starts around 2pm and plummits to 1.5-2meg and remains at that till midnight at which point it goes back to 8meg.
I have been trying to get help with this from @BTCare on twitter for serveral months now and have gotten absolutely no where, every time i get the same old "are you on wireless or wired", "try a different router/microfilter", "try another PC", "run a diagnostic test on our speed tester" etc etc and at the end of it they go silent and then when i try and get some kind of update we are back to square one of being told to fill out my details on the website to open a NEW ticket even though i currently have 5 or 6 open tickets for the same **bleep** issue.
So i've come to try my luck here before i throw in the towel and just get rid of the **bleep** line alltogether as it is currently a waste of money.

AR7 DSL Modem Statistics:
[DSL Modem Stats]
US Connection Rate: 448 DS Connection Rate: 8128
DS Line Attenuation: 10 DS Margin: 15
US Line Attenuation: 5 US Margin: 23
US Payload : 5764512 DS Payload: 33282192
US Superframe Cnt : 87110 DS Superframe Cnt: 87110
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Annex: AnxA psd_mask_qualifier: 0x0000
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Total init. errors: 1 Total init. timeouts: 0
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Last showtime init. errors: 1 Last showtime init. timeouts: 0
ATUC ghsVid: b5 00 54 53 54 43 00 00
T1413Vid: 00 00 T1413Rev: 00 VendorRev: 00
ATUR ghsVid: b5 00 54 53 54 43 00 00
T1413Vid: 00 00 T1413Rev: 00 VendorRev: 00
[Upstream (TX) Interleave path]
CRC: 0 FEC: 0 NCD: 1
LCD: 0 HEC: 0
[Downstream (RX) Interleave path]
CRC: 0 FEC: 0 NCD: 0
LCD: 0 HEC: 0
[Upstream (TX) Fast path]
CRC: 0 FEC: 0 NCD: 0
LCD: 0 HEC: 0
[Downstream (RX) Fast path]
CRC: 0 FEC: 0 NCD: 0
LCD: 0 HEC: 0
[ATM Stats]
[Upstream/TX]
Good Cell Cnt: 120094
Idle Cell Cnt: 1444599
Tx Packets Dropped Count: 0
Tx Bad Packets Count: 1067
[Downstream/RX)]
Good Cell Cnt: 693379
Idle Cell Cnt: 27694604
Bad Hec Cell Cnt: 0
Overflow Dropped Cell Cnt: 0
Rx Packets Dropped Count: 0
Rx Bad Packets Count: 0
[SAR AAL5 Stats]
Tx PDU's: 117946335
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Tx Total Bytes: 4246066378
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Near End F4 Loop Back Count: 0
Far End F5 Loop Back Count: 0
Far End F4 Loop Back Count: 0
SAR OAM Ping Response Drop Count=0

Slow Speeds at Peak Times

NVM I gave up

Here are the details.
I am not connected to the master socket and there are other sockets in the house.
However I don't believe this is an issue as I get 6.7Mbs at quiet times so if this was the problem it would slow things all the time not just at peak hours.
The speed test shows 5.64 Mbs just now (12.35 pm) as it is off peak but it drops in the evening
Test Result
FAQ
<script>// paintProgressAndMessageOnBar(100,"The test has successfully completed"); // </script>
1. Best Effort Test: -provides background information.
Download Speed
5.64 Mbps
0 Mbps
7.15 Mbps
Max Achievable Speed
Download speedachieved during the test was - 5.64 Mbps
For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 7.15 Mbps
If you wish to discuss these results please contact your Broadband Service Provider.If you are experiencing problems with specific applications, servers or websites please contact your Broadband Service Provider for assistance.
Your test has completed please close this window to exit the performance tester.
ADSL Line Status
Connection information
Line state: Connected
Connection time: 2 days, 01:30:08
Downstream: 8,128 Kbps
Upstream: 448 Kbps
ADSL settings
VPI/VCI: 0/38
Type: PPPoA
Modulation: G.992.1 Annex A
Latency type: Fast
Noise margin (Down/Up): 7.4 dB / 26.0 dB
Line attenuation (Down/Up): 18.5 dB / 9.5 dB
Output power (Down/Up): 19.8 dBm / 12.0 dBm
FEC Events (Down/Up): 0 / 1
CRC Events (Down/Up): 472 / 25
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
HEC Errors (Down/Up): 486 / 5
Error Seconds (Local/Remote): 0 / 0

Here we go again! MEGA slow speeds during peak hou...

Hi folks,
I have noticed that during PEAK hours, my XBox Live sessions lag like a [insert expletive here]!
WHY, oh why do BT insist on throttling, nay, strangling their network to the point where it is totally unusable for anything more than basic browsing or sending/receiving emails?!?
I work reasonably long hours and only get two days off per week, so when I have free time, I'd like to game in a relatively lag-free environment, but right now, this isn't happening! Just tonight, in a game of MW2, I was experiencing such bad lag that shot registration was all but extinct!
I know that BT throttle P2P, but I don't use it and wonder why http and other protocols are being throttled as well!
A speedtest.net result:
And one from BT's own speedtester:
Come on, BT! This is NOT the service that I'm paying for and if it continues this way, I'm out of here when my contract ends!

Rottie wrote:
borley wrote:
Totaly agree with you mine has dropped more than 50% , you say your out of here soon as the contract ends i`m sure BT are breaking their contract so i`m sure you have rights to finish it early. BBC Watchdog here we come lol
Hi there,
Thanks for your reply.
As I understand it, BT are only in breach if the speed falls below the "acceptable speed" threshold in your profile, which in my case, is 12000kbps. Even then, I'm almost certain that BT would offer the *cough* "solution" of changing you from FTTC to ADSL.
Personally speaking, I think the issue lies with contention in the network, either locally or at a centralised point. Unfortunately, the only solution for this (other than throttling speeds to the point of being unusable) is to buy in more bandwidth from BT Wholesale, but that of course, would cut too deeply into BT's profits and in turn see us all paying more for next years' service.
What is the purpose in selling/supplying FTTC when the network infrastructure is clearly unable to meet demand? Using marketing ploys to create this artificial/false perception of what FTTC is, a "superfast fibre service" (partial fibre) then once bought by the consumer only to be told that there are restrictions to be applied is merely lying. Even though there is a FUP many of the constraints once the contract is agreed to, are hidden from the customer. Then again this is the case with most companies.

Lesmahagow exchange slow speeds on peak times

Hey i am on lesmahagow exchange as you know there was one from lanark and stuff but its been removed so ill start my own i am a bt coustomer my speeds are fine through the day when it gets to about 7 oclock then they drop from 39 meg to 3 meg my upload is fine can a admin please help get this sorted

the lanark one is here and not removed https://community.bt.com/t5/BT-Infinity-Speed-Connection/Lanark-Carnwarth-Carstairs-areas/td-p/14615...
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Problems with a large video library - any ideas on speeding up opening?

One of the things I really like about iMovie is that it is the best tool I've found so far for managing my large and rapidly growing collection of home video. The raw clips are all nicely organised by event and date, and where I have taken the time to produce an edited movie, this is also easily accessible by name and date.
My problem is that with getting on for 500GB of media in my Events Folder, opening iMovie can now be a 10 minute task, as it seems to need to Optimize and Process the Events even if nothing new has been added since the last time it was opened. There must be some sort of cache though, since if you wait for it to finish processing the events, closing and immediately reopening iMovie happens very quickly.
I assume the cache is getting flushed regularly to free up space. Does anyone know if there is a way to stop this happening, or offer another explanation/work around?

Assuming there is nothing wrong with your computer, maybe iMovie just has too much to open as you say.
If you are done using the majority if your events in your projects, you could move them to an external HD disk. Then if that disk is not on/connected at the time you open up iMovie it will not have to go through them to open up. To do this, do an iMovie Help Search using "move events to external" and find the topic "Copying or moving video from your event library to and external hard disk". The events will be there anytime you need them and will show up in iMovie when that HD disk is hooked up and on and iMovie open. You dont have to move them all, just the large ones you are not using. You have the option of moving or copying them to the HD, you want to move them. Moving them deletes then from your main HD so you may want to be backed up first... This way iMove (With external HD not connected) only now has to open up a lot less video.
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http://discussions.apple.com/thread.jspa?messageID=11164511&#11164511
roger

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1. Make sure only to have cookies for websites you want to store passwords for under the Safari preferences for security.
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Here's my AEBS configuration file:
http://dl.dropbox.com/u/405913/daniel/AirPort.baseconfig
Any ideas why speed is so low?
Thanks

I did like you advised. Now files are copied at 3MB/s. Link speed is 270Mbps on Mac Pro and 300Mbps on Macbook.
Screenshot of AirPort statistics window:
!http://img687.imageshack.us/img687/3933/airport.png!
(transmit power is 100% in both cases)
I had to switch it back to b/g compatible because there are two 2g iphones that also need to be online.
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Any ideas how to raise the speed at least in N only mode?
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I don't know if it matters, but I've forgot to mention that my AEBS is early 2007, the one without gigabit ethernet.

When I open i tunes and click on a song to play, i get message i tunes has stopped working and it closes. any ideas?

when I open i tunes and click on a song to play, i get message i tunes has stopped working and it closes. any ideas?

Hi MNSDALC,
Thanks for visiting Apple Support Communities.
If iTunes is quitting unexpectedly, this article is a good guide for troubleshooting:
iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
http://support.apple.com/kb/ts1717
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HT1222 My internet speed has slowed to a crawl after installing security update 2015-003. Any ideas on how to fix?

I have a mini mac with 8GB ram and running yosemite OS. I recently installed security update 2015-003 and now my internet connectivity have slowed to a crawl. sometimes if I turn wi-fi off and then back on the speed returns to normal but sometimes it does not. Any ideas what may be causing the slow internet speed?

Please check the speed of your connection on this site.
Then start up in Recovery mode. In the OS X Utilities screen, select Get Help Online. A clean copy of Safari will launch. No plugins, such as Flash, will be available. Check again. Then restart as usual and post the results.

In "edit" mode, my movie speed is fine. Once published it seems to slow down and become all jerky. Any ideas? Thanks

In "edit" mode, my movie speed is fine. Once published it seems to slow down and become all jerky. Any ideas? Thanks

I have a revision a imac g5 with the same problem with only macbreak podcast. I know leo laporte said that the podcast was done in 1080p and my computer with its built in 64 megabyte graphics card might have trouble with this podcast but your machine must have a better graphics card than mine. 1080p requires at least 128 megabytes of graphics memory built in. My machine played this podcast on quicktime fine until they came out with the update to quicktime last week or two ago. I was going to upgrade my memory until I came accross your story and your machines doing the same thing with much better specs. I think it might be the quicktime update that is causing a problem. Maybe Leo will talk about this problem since he is doing a mac show about macs.

I am trying to convert a video clip so that i can slow down the clip speed, but i keep getting an error -34. any ideas?

I am trying to convert a video clip, already in imovie so that I can slow down the clip speed, but I keep getting an error -34. Any ideas?
Thanks!

Hi Russ,
Thanks for your response. I am not an experienced user of FC or other video editing software but if its that hit and miss I think I will go to the trouble of finding some better software - I have a busy enough life as is, I don;t want to get into second guessing what a software problem might be!
I have just successfully exported my video to a master file using one of the Apple codec options so it looks like it could be to do with the H.264 codec. I am wondering if Apples Compressor software would solve this problem - the only way to try this it to buy it, there is not trial for the compressor app. Any ideas?
Thanks
Gerry

My computer has slowed down, my computer has slowed down,any ideas on how to speed it up

My MAC has slowed down,any ideas on how to speed it up?

How much free disk space do you have?
You may want to run these "standard" fixes if the problem persists.
1) Check the amount of free space on your harddrive. You should have a several gigs free.
2) You should run disk utility
     a) verify the disk
     b) update your permissions.
3) Try a safe boot.
    Shutdown your machine. Hold down the shift key. Poweron. Wait awhile Wait awhile while you harddrive
      is being checked.
    http://support.apple.com/kb/ht1455
4) You may want to run applejack to clean up your machine.
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a lot more ways to fix your Mac.
http://www.thexlab.com/faqs/faqs.html
Look at what is happening with your Mac when you run Activity Monitor.
Macintosh-HD -> Applications -> Utilities -> Activity Monitor
1) Be sure you select all processes in the double arrow selection just be low the window title line.
2) Click on the CPU tab on the lower half of the window to see how much time you are using and if any applications are hogging the CPU.
3) Be sure the triangle in the CPU title is in the down position. This will list the processes from high to low.
You can gain some understanding of Activity Monitor by looking at it every once in a while. Look at the small graph.
Here is how I have my CPU display set up:
Do you need more cpu memory.
Click on System Memory to get statistics on memory usage. You should have some free memory.
The number to look at is page outs.
Mine is 13397. This means that some of my programs and data had to be written to disk because cpu memory filled up for a time. It means my programs ran a little slower than they could have. I could run fewer programs, deal with the slowness, or buy more memory. I'd say you want at least 512meg of memory for 10.4.
If the entry for entry for Page ins/outs is:
Page ins/outs: 29163/0
Notice I have 0 pageouts which says that I am not using my harddrive for extra memory space. Thus, I have enough memory.
Activity Monitor has a neat feature where it can display a dynamic dock icon. In Activity Monitor View > Dock icon > Show cpu history.
"Reading system memory usage in Activity Monitor :"
http://docs.info.apple.com/article.html?artnum=107918
Managing Memory
See   Kappy
http://discussions.apple.com/message.jspa?messageID=8025223#8025223
Problems from insufficient RAM and free hard disk space
http://thexlab.com/faqs/lackofram.html

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