60GB Ipod not doing what it said on the box

I am having a big proble with my 60gb video Ipod...
I'll be lucky if the battery lasts for more than 10 hours and also it will say i have full battery, then suddenly go to a quater then back up to two thirds within 5 minutes..why is this?
I only purchased it just over a week ago
What should i do? I havn't managed to find an email address to contact Apple about this so if anyone has it that will be useful

I am going to try the "load an album and put it on
repeat" test to check...It was only that it was 5
hours mostly which i felt is surly way too low. I've
tried everything else on that page except the test
stated above and sending to get a new battery put in.
Make sure that it has a full charge. The point at which the charge symbol changes to a plug is NOT the point at which it is charged 100%. At that point it reaches 80% charge and trickle charges for roughly another couple of hours. This takes longer if you're using the ipod while it charges. Whatever you do, it should have a full four hours.
The quoted times are WITHOUT eq. Eq uses battery power. Leave the headphones plugged in and the volume on half. The playlist or album should be MORE than 25 minutes long, or the ipod will read the disk only once and play from the buffere thereafter. Unplug the USB cable. Do not use the stopwatch to time it, because that uses battery power.
If your battery is new, it may not have reached full capacity yet. Contrary to common belief, your battery does NOT need to be fully charged and drained several times. This is actually not recommended by Sony (who make the Lithium-ion battery). Simply normal use and charging conditions the battery and it takes a few cycles. Sony recommend less charging more often and warn against letting their Lithium-ion batteries drain completely.
Good luck.

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