64-bit Smart View + Excel 2010 64-bit Issues - Help Please

Hello everyone.
First, I am not an "IT guy" so please bare with me as I am not technical but need help.
I am running Windows 7 64-bit Professional and Excel 2010 64-bit. I installed Oracle Smart View for Office, Fusion Edition 64-bit as an add-in within Excel.
I have worked with our "Hyperion Admins" to connect to the right server so that my "private connections" are set correctly (hopefully that makes sense).
However, when I attempt to refresh my Smart View query I end-up retrieving no data. The "refresh" button under "Smart View" in Excel will proceed as a refresh is occurring but then not return data (I know this Smart View template works as I've used it many times on 32-bit Excel).
Our admins have informed me that I cannot use 64-bit Smart View because our "server" is on a 32-bit O/S (or something similar to that). To me, the logic doesn't make sense and I'm hoping that there is a solution the admins are not aware of.
Happy to answer any questions and appreciate any help.

JDN wrote:
We had a similar experience as JTF, HsGetValues would not work but the AdHoc function worked fine. I put in an SR with Oracle and they refereced the below document. We ended up having IT install 32 bit office on the machine along with 32 bit Smartview (11.1.2.2.300) and now it is working fine.
Regards,
Jason
Some Smart View Functions Do Not Work in Excel 2010 64-bit. [ID 1463814.1]
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Modified:Aug 30, 2012Type:PROBLEMStatus:PUBLISHEDPriority:3
Comments (0)
In this Document
Symptoms
Cause
Solution
References
Applies to:
Hyperion Financial Management - Version 11.1.2.2.000 and later
Information in this document applies to any platform.
Symptoms
When using Smart View (SV) with Microsoft Office 2010 SP1 some SV functions do not work or cause Excel application to crash.
Cause
In 64-bit versions of Excel 2010 SP1, the presence of Smart View functions may cause Excel to terminate abruptly and may prevent Copy Data Point and Paste Data Point functions from working. This has been identified as a defect in Microsoft product.
Solution
Use the 32-bit version of Smart View until Microsoft issues fix for their 64-bit Office products.
References
@ BUG:13606492 - USING HSSETVALUE FUNCTION CAUSES EXCEL CRASH
14091219
Related
Products
•Enterprise Performance Management and Business Intelligence > Enterprise Performance Management > Financial Management > Hyperion Financial Management > Smart View > Smart View
Keywords
BIT;CRASH;EXCEL;HSGETVALUE;MICROSOFT;OFFICE 2010;SMART VIEW;SMARTVIEW;SP1;DYNAMIC ADV PROBLEM SOLUTIONCan you use the 32-bit Smart View with 64-bit Office? Unfortunately, 32-bit Excel cannot handle my files so I am forced to use 64-bit so going back to a 32-bit Office will not work for me.

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