8830 and Blueant bluetooth device

I can pair my Blueant Z9i bluetooth device to my Sprint 8830.  But, when I do, the volume control on the B/B becomes locked at a low level.  Thus, the volume on the headset is too low, even when the headset is set on max.  Anything I can do to unlock the 8830's volume control and adjust it above "low"?  Blueant says it's a Blackberry problem (I've tried it with other 8830s, and it locked the volume on all of them!), B/B says it's a Sprint problem, and Sprint says it's either Blueant or B/B!  Help!  Has anyone else encountered this?  We have hundreds of 8830s here, and I tried 4 others, and they all locked the volume upon pairing. Thanks!

Try looking at this link:
http://docs.blueantwireless.com/en/Q1/troubleshooting/blackberry.html

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