A Challenge For You... (speaker probl

Question

Greetings all,
I recently purchased an Audigy 2 ZS Platinum Pro. Installation went smoothly, until I hooked up my recently purchased Logitech z-560 speaker system (4.). The sound is GREAT... as long as you don't mind no sound coming from the right front speaker. I'll run through each of the steps I took while trying to find the problem, and then leave it in the capable minds and hands of the members of this forum - I'm just out of ideas.
Speaker Setup:
Speaker/Headphone selection is currently 4/4. Speakers. I have tried this setting synchronized and unsynchronized with the Control Panel, with no change in the problem. (Note: The problem also exists when I set the speakers to 2/2. - right channel plays through the subwoofer)</LI>
Digital output is currently OFF. There are no digital connections on my system. For now.</LI>
The Speaker Test window only shows the 4 satellites. The subwoofer is missing from the test window. When I run a speaker test, I get the following results:</LI>
Left Front - OK</LI>
Right Front - nothing from the right front speaker, but the test IS PLAYED (barely audible) through the subwoofer (!).</LI>
Right Rear - OK</LI>
Left Rear - OK</LI>
No subwoofer test.</LI>
Speaker Calibration - same results as above. The raindrop sound effects come through the proper speakers EXCEPT the right front speaker, which instead plays through the subwoofer. The subwoofer itself is missing from the calibration screen.</LI>
Bass Management - all settings are grayed out.</LI>
Bass Boost - currently DISABLED. No change in problem when it was enabled.</LI>
Surround Mixer Settings:
Basic Settings unchanged. No change in problem when any levels were altered.</LI>
Advanced: Speaker volumes are all at max. No change in problem when altered.</LI>
Creative Diagnostics:
All initial diagnostic tests pass.</LI>
Speaker tests result the same as mentioned above.</LI>
THX Setup Console:
Speakers set to 4/4. analog output.</LI>
Calibration - same problem, but with an additional hitch... only the 4 satellites show up (no subwoofer) on the speaker test screen, with the Left Channel noise coming through clearly. WHEN I SWITCH to right channel, the message "processing" comes up on the screen, followed by "NA". Switching to the rear speakers works properly. A few other notes:</LI>
On volume balance adjustment, I have adjustments available for the front left & right and rear left & right speakers. The subwoofer is NOT greyed out, but the box to adjust the subwoofer level is greyed out.</LI>
Equalizer is currently DISABLED.
EAX Console:
Audio Effects are DISABLED. No change in problem when they were enabled.</LI>
Karaoke is DISABLED. No change in problem when enabled.</LI>
CMSS 3D is currently DISABLED. No change in problem when enabled, regardless of which setting I used.</LI>
Note: When testing the speakers, the CMSS 3D setting suddenly disables itself and reenables when the test is complete.</LI>
Audio Clean-Up is disabled. No change in problem when enabled.</LI>
Time Scaling is disabled. No change in problem when enabled.</LI>
Audigy 2 ZS Platinum Pro setup:
Card was installed and included drivers installed (5.2.6.402, dated Oct. 2003). Problem appeared. I downloaded and installed the latest drivers (.84.55, May 2005). No change in problem.</LI>
I did a "clean sweep" uninstallation following the steps provided on this forum, and reinstalled everything. No change in problem.</LI>
Logitech z-560 (THX-cert.) speaker setup:
I have tested all of the satellites and subwoofer separately to make sure they all work - they do.</LI>
Speaker wiring has been double & triple checked. No problems (beyond the one that this post deals with).</LI>
The subwoofer connects to a control box, which connects to the soundcard via a green & black cable. I have tried altering the cable connections to see what happens during speaker test. This may be totally useless, but here are the results:</LI>
Green Cable in Line (correct): Front Right speaker plays through subwoofer. Front Left OK.</LI>
Black Cable in Line 2 (correct): Both speakers work properly.</LI>
Green Cable in Line 2 (incorrect): Right Rear speaker plays through subwoofer. Left Rear OK.</LI>
Black Cable in Line (incorrect): Both speakers work properly.</LI>
M3D (phantom center channel) is disabled. When enabled, no change in problem.</LI>
Fade settings on control box make no change in problem.</LI>
Entire speaker system has been taken down and set up again. No change in problem.</LI>
I have done a pretty thorough search through the forums here at Creative and at Logitech as well, and have found no solution.
My sound is in your hands. I will place my system configuration info under my signature. Thank you in advance for all of your assistance.
Gutschken, patron saint of Newbies :smileyindifferent:
System Specs:Motherboard: DFI Lanparty NForce4 SLI-DRMemory: GB OCZ Platinum Rev. 2HDD: 2x80GB Hitachi in RAID 0Optical: Pioneer DVR-09 DVD/CD-RW, TDK CD-RWFloppy: 3.5" Smartdri'veVideo: Asus 6800GT pci-eAudio: Creative Audigy 2 ZS Platinum Pro

Answer 1

Hmm, st 4. speakers do not have a dedicated subwoofer channel hence it does not show a subwoofer in the picture, with that said it is odd that the right channel only plays through the subwoofer. It is possible that there may be a jumper problem with the sound card, if there is a jumper area on the sound card that is for front panel headphone and mic connecters (for cases that have them). I'm not sure if audigys have them but I know onboard sound does, anyway there could be a jumper that fell out and could have caused the right channel to stop working to fix that just simply replace the jumper (could be any jumper). One way to tell for sure that its the sound card is to connect some headphones to the back and see if the problem is still there.