A million pound fine for EE has not made any difference

Question

 EE were recently fined 1 million pounds for their poor handling of customer complaints. It doesn't seem to have had any effect. I have been the victim of identity fraud with someone buying a  phone using my bank account details but delivered to an address in Birnmingham 42 miles away from where EE send me my bills. Even though EE acknowledge they know I have been the victim of fraud they  have now passed my contact details to Buchanan Clark and Wellsa debt collection agency who say I owe EE/T-Mobile over £80. It is now over two months since I was told that the EE fraud dept would contact me but I stiill haven't heard from them. The details of the case are below..
 What is equally annoying is that within a few days I will get a response from a moderator at EE to this post to suggest  I contact customer services and that I should  flag this up as an acceptable solution. I don't seem to have the facility to say that It is a far from acceptable solution. EE contacted me on the 6th of June to say they suspected fraudulent  activity on my account. On the 19th of June my bank account was debited for £38.01 by an EE direct debit. I was unable to check my account until the 23rd of June when I notified EE (and my bank) of the fraudulent payment. They told me the Fraud Team would speak to me within 72 hours. The following day a delivery company phoned my son’s mobile to say they were unable to deliver an item of high value to an address in Birmingham which we have no connection with. I have never used my son's phone but I used to pay for it some years ago. This suggests to me that the fraudster has a connection to EE/Orange. Again I notified EE.  I phoned again on the 29th of June to point out that the Fraud Team had still not been in touch and was told they would speak to me  within a few days.  I phoned again on the 3rd of July to register a complaint and was told I would be contacted by the Fraud Team within 7 days. I rang the Complaints department again on the 13th of July to be told for the first that the fraud dept  required a recent bank statement but it wasn’t explained why no one from EE had ever asked me for one.  I sent the recent statement that showed the fraudulent payment on the same day. I phoned the Complaints dept again (25th of July) but was only told that the Fraud dept were looking into it and would 'hopefully' be in touch.

Answer 1

The advice comes from a collection of advice across the forum that has worked for others, so based on this it's hard to say what that means. I guess it's a bad sign if it isn't listed there, as that means the player hasn't been detected.
Out of interest, are there any listed that feature "MTP" in the name?