About my order status .....

i ordered a macbook pro 16g 512gb last Sunday and my order status still hasn't been processed......
When should It usually process ? because delivery scheduled is Apr 29 ~ May 02
it's sent to my friend's house and i just have 5 day stay here...
could you help me to process my order ?
thank you so much ....

Hello jhuojiarong,
First, welcome to the forums! I’m usually very eager to receive products I purchase online, and I also expect things to go as smooth as possible, with little to no delay. Knowing that you are only going to be staying with your friend for five days, I can definitely understand how you’d be concerned with your order having not shipped yet. I apologize for any inconvenience this has caused, and I’ll happily review the current status of your order.
Using your email address on file for the forums, I have located your MacBook Pro order. Currently, I see the order is pending further verification. When an order is placed on BestBuy.com, it goes through a verification process. We have to verify that all billing and shipping information are correct, and match what we may already have on file. During this time, while verification is being processed, a "pending verification" status is put on the order. AWBrown’s suggestion of calling our customer support line at 1-888-237-8289 will likely result in the quickest and most efficient means of a resolution as this order hold often requires more information needing to be received from the purchaser.
If you’re yet to call in to our customer support line, I’ll be more than happy to work with the appropriate business teams within Best Buy to see if I’m able to assist with the verification process.  If you’d like my assistance, please send me a private message letting me know that you’re yet to call in on this matter, and I’ll respond accordingly. To send me a private message, simply click the link in my signature.
Thanks for posting, and please let me know if you need further help with this!
Brian|Senior Social Media Specialist | Best Buy® Corporate
 Private Message

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