ABSOLUTELY LIVID!

I'm sitting here with a brand new iphone. Being an existing customer of cingular, at&t, I'm ready to go through the process of getting this up an running.
No problem that I have to add an extra $20 per month for data service, but I get a screen that says the following:
"Wireless service for your iPhone is not eligible for any service discount available through your employer's agreement with AT&T. You can activate you iPhone on your current IRU account, but any available service discount will be removed."
What the @#$!
I have 4 phones on this account and receive a discount and after buying this thing, have to lose my corporate discount? Called cingular, sorry at&t and she said it doesn't make any sense but that is the agreement.
I was not told this at the Apple store and to bring this back I'm going to have to pay $59 to find this out?
Sorry Apple, this is crazy and I am over the top PO'd.
G3 BW (r.1)/ XLR8 G4/600 - 1GIG RAM Mac OS X (10.4.10) Maxtor 300GB SATA HD/ Seritek IS2/PIONEER DVR-107D

Allegedly to the point that at&t could not point this out to me on their site, tonight.
It is not found anywhere there and not on apple.
So yeah, I'm po'd.
And no I won't pay a re-stocking fee and yes, maybe a 3rd party needs to look at disclosure from both Apple and at&t.
I'm bought a phone, not joined a cult.
Sam
You've been a member of these discussions for 3
years.
You know enough to come and complain.
This allegedly "Hidden Fact" has been discussed here
quite a number of times.
It didn't dawn on you to read the iPhone discussions
until now?
C'mon man.Quit your whining.You've got two
options...
1.Return iPhone,pay restocking,keep Corp. discount
and have a ho hum phone.
2.Keep iPhone,lose Corp. discount,and have a GREAT
phone.
Your choice.Have a nice night.
Jim
PB G3 "Pismo"/
2.0Ghz BlackBook 2GB OWC RAM/ 8GB iPhone Mac OS X
(10.4.10)

Similar Messages

Absolutely livid - considering legal action.

Firstly, in there interest of manners and politeness, hello there. First time I've posted in here, and I wish it were on friendlier terms. Sadly I'm about to go off on a rant.
On the 18th February we started experiencing problems with our phoneline, causing both our dialtone/phone to drop out and our broadband to lose connection. This of course meant we lost our BT Vision as well, and as we have no other TV we were left with NOTHING. The fault was sporadic, cured by unplugging and then re-connecting our equipment to the BT socket and resetting the home hub. I spoke to people in India at least twice who were useless (to put it politely). This lasted a week until 25th Feb, before I lost all services completely and finally got BT to acknowledge it as a fault on the line. I should add here that my neighbours either side both run businesses, have 7 phonelines between them, and have experienced no faults. Not one of the other 8 houses within 1/2 mile of mine have experienced any faults at all either - I've asked around and it's just me.
I was given a 'deadline' of 2nd March for repair, and on the 1st March an Openreach engineer called round, did some checks on the line and pinpointed the fault to being with the network approx 300m from the property. fair play I thought, and he said they'd be back "tomorrow" (2nd) to rectify the problem. Needless to say, the 2nd March came and went with no sign of any Openreach activity anywhere within half a mile - let alone 300m.
I rang to enquire what had happened on the 3rd March, and was told there was a delay as the engineer had reported it as being a major fault that needed dig work, so it'd be another 3 working days. That came and went, as did the next deadline of 3 more working days. Finally I was given a date of 22nd March for the contractors to do the dig work, with the Openreach teams coming in to do the joints/cabling to fix the fault on 23rd March, over 4 weeks from the original fault being reported. That is an unacceptable amount of time in my opinion, given that I have a 20 month old daughter, my wife is pregnant, and that I am trying to run a business from home which has suffered considerably.
23rd March came and went, still no repair!!!! Fairly livid now as I am sure you can imagine.
I should add at this stage that I have spoken to at least three customer service managers, and one was 'kind enough' (after 45 minutes on my mobile, at my expense) to escalate the problem with Openreach around the 9th-10th March, and say he would keep me informed. I also explained that there was no way I was going to continue paying my £60 monthly bill when they weren't supplying the services I had already paid for in advance for period 18th Feb-17th March, and was told this was understandable.
On 24th March I received a voicemail from BT's "Keep In Touch" team, saying they apologised (I have had 43 expressions of apology from BT staff over this to date) but that the fault had still yet to be fixed, but that the contractors were scheduled to do the dig work on 12th April, with the Openreach team coming out to do the cabling on 19th April. The very next day I received a call from a customer service manager asking if I was happy with the repair carried out on the 23rd... "WHAT *&%*(^&^&*^( REPAIR?!!!!"
Firstly, this further delay is unacceptable and I am considering legal action over it - BT is clearly failing the Duty of Care it has towards it's customers by putting my wife and family at risk by leaving us completely isolated - we have no mobile signal at home and I fail to see how they can supply phone services to properties all around ours but not to us.
I would like to know exactly why the dig work wasn't carried out on 22nd March, and why it would then take a further THREE WEEKS for them to come out on 12th APRIL, and a further week after the dig work for the engineers to come out and sort the cable when originally it should have been 24 hours.
In the mean time, on the 18th March my bill was due. As explained to BT Customer Services, I wasn't going to pay for it - they had a month's money on 18/2 and only provided a sporadic service for under a week so as far as I am concerned, they owe me. Today is the 4th April, and I received an email today saying my service has been suspended and my info will be shared with credit reference agencies etc. Needless to say, I am utterly furious.
BT have failed on multiple occasions, the customer service departments are spread so far and wide they have no clue what each other are doing or saying to their customers, and the engineers plain and simple just don't do their jobs when they're supposed to - and then you can't speak to them direct yourself you have to go through the abysmal customer service teams again.
Please can someone who knows what they are talking about, can get things done, and is able to sort my phone line out within an acceptable timeframe get in touch with me and get this sorted - I am seriously considering legal action and leaving BT altogether... oh yeah, I forgot, I can't do that as there's no phoneline in place so I can't go to any other provider as they all need phonelines where I live.

Hi PeteG
Welcome to the community.
Send us an email using the form linked by Hamish72 above and we shall have this investigated for you.
Thanks
Stuart
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Absolutely livid with the non-service, when did th...

I purhased a broadband package with BT which included BT sport and a £40 gift voucher for Sainsbury's. I was advised my expected install date was 13th August 2013. on Sunday 11th August 2013 I received an email to advise me that a phone line engineer will be with me on the 12th between 1-6pm, i then received a seperate text message to advise a phone line engineer will be with me 13th August between 8am-1pm.
As this was conflicting information i thought it would be best to call the helpdesk, the lady i spoke to told me this must have been an error and the correct appointment is for the 13th August.
WELL GUESS WHAT??
A phone line engineer turned up at my property at around 11am on the 12th. He called me and spoke to me about what needed to be done and luckily as a phone line was already installed he was able to do the work from the exchange. As a courtesy he asked could i call and cancel the engineer that was due to show at the property the following day, I obliged and called BT to cancel the phone line engineer (WHAT A MISTAKE THAT WAS!!).
The call lasted for over an hour and the centre agent i spoke to did not understand a word i said to him and i didnt understand him either!! (When did British Telecoms become Bangladeshi Telecoms), Because of this rather than the engineer being cancelled my actual order has subsequently been cancelled instead.
After seeing this i was extremely irate as you could imagine! I decided to call again to double check this and was advised this was incorrect and it hadnt been cancelled.
Eveytime I try to call to speak to someone about this I clearly get someone on the other end of the line who is reaing form a script and hasnt got the best grasp of English, to this i ask "do BT have any call centres in Britain except sales?"
To the morning of the 13th August and I receive a phone call (again not from England) to ask about the service and if it was working?
ARE YOU BEING SERIOUS??? DO BRITISH TELECOMS EVEN KNOW WHATS GOING ON AT THAT COMPANY THEY ARE RUNNING?
Anyway.... i answered this ridiculous question with a no!
As the conversation went on i was told that as the order has been cancelled it will take another 5 working days for the order to be re-processed!!
YOU HAVE GOT TO BE JOKING ME!!
After the 5th time of asking to speak to a manger i was eventually put through to one. i asked for an email address of someone i can make a complaint to, he advise that they are not able to give these out???
MASSIVELY INCORRECT! As i work for work for the Compliance Department for a very large Debt Collection Agency
I am very aware of how complaints procedures should be dealt with and what information should be accessible to customers, an email address is absoultely one of those.
BT are very clever with their complaints procedure, we are all advised everything is accessible from the online webpage, when selecting complaints you are given the option to write or call. Again incorrect, the forms of making a complaint should be telephone, fax, email & letter.
So i have made a compaint using these and i will also be following this up with the Ombudsman.
What really bothered me was that (as a test) i called the sales team a number of times to pretend i was interested in a package, average wait time no more than 30 seconds.
What this says to me is BT are happy to take the money of new customers as they know they are under contract so payments will be made, any existing BT customer just gets palmed away by a call centre that is based over 8000 miles away.
As i made all of these calls whilst at work a number of collegues were eager to assist, one finding me the email address for the CEO, Ian Livingston who will be receiving an email, as well as the twitter page which can also expect a post from me.
BT WHAT A JOKE!!!!!!!!!!!!!

I'm also having problems with BT and empathise with you. I will lose all my emails from 16th September as cannot sort everything I do on-line within a month.
I do hope you can get some resolution. The fact they can still use the word "British" in their title needs to be reviewed as it suggests "all things good and quality". The 49 minute call I had tonight has left me feeling so ill and upset that I can't believe it was BT. Good Luck.
flem88 wrote:
I purhased a broadband package with BT which included BT sport and a £40 gift voucher for Sainsbury's. I was advised my expected install date was 13th August 2013. on Sunday 11th August 2013 I received an email to advise me that a phone line engineer will be with me on the 12th between 1-6pm, i then received a seperate text message to advise a phone line engineer will be with me 13th August between 8am-1pm.
As this was conflicting information i thought it would be best to call the helpdesk, the lady i spoke to told me this must have been an error and the correct appointment is for the 13th August.
WELL GUESS WHAT??
A phone line engineer turned up at my property at around 11am on the 12th. He called me and spoke to me about what needed to be done and luckily as a phone line was already installed he was able to do the work from the exchange. As a courtesy he asked could i call and cancel the engineer that was due to show at the property the following day, I obliged and called BT to cancel the phone line engineer (WHAT A MISTAKE THAT WAS!!).
The call lasted for over an hour and the centre agent i spoke to did not understand a word i said to him and i didnt understand him either!! (When did British Telecoms become Bangladeshi Telecoms), Because of this rather than the engineer being cancelled my actual order has subsequently been cancelled instead.
After seeing this i was extremely irate as you could imagine! I decided to call again to double check this and was advised this was incorrect and it hadnt been cancelled.
Eveytime I try to call to speak to someone about this I clearly get someone on the other end of the line who is reaing form a script and hasnt got the best grasp of English, to this i ask "do BT have any call centres in Britain except sales?"
To the morning of the 13th August and I receive a phone call (again not from England) to ask about the service and if it was working?
ARE YOU BEING SERIOUS??? DO BRITISH TELECOMS EVEN KNOW WHATS GOING ON AT THAT COMPANY THEY ARE RUNNING?
Anyway.... i answered this ridiculous question with a no!
As the conversation went on i was told that as the order has been cancelled it will take another 5 working days for the order to be re-processed!!
YOU HAVE GOT TO BE JOKING ME!!
After the 5th time of asking to speak to a manger i was eventually put through to one. i asked for an email address of someone i can make a complaint to, he advise that they are not able to give these out???
MASSIVELY INCORRECT! As i work for work for the Compliance Department for a very large Debt Collection Agency
I am very aware of how complaints procedures should be dealt with and what information should be accessible to customers, an email address is absoultely one of those.
BT are very clever with their complaints procedure, we are all advised everything is accessible from the online webpage, when selecting complaints you are given the option to write or call. Again incorrect, the forms of making a complaint should be telephone, fax, email & letter.
So i have made a compaint using these and i will also be following this up with the Ombudsman.
What really bothered me was that (as a test) i called the sales team a number of times to pretend i was interested in a package, average wait time no more than 30 seconds.
What this says to me is BT are happy to take the money of new customers as they know they are under contract so payments will be made, any existing BT customer just gets palmed away by a call centre that is based over 8000 miles away.
As i made all of these calls whilst at work a number of collegues were eager to assist, one finding me the email address for the CEO, Ian Livingston who will be receiving an email, as well as the twitter page which can also expect a post from me.
BT WHAT A JOKE!!!!!!!!!!!!!

Absolutely livid. Apple, sort this out.

So my iPhone has been playing up for a few days, anytime I attempted to open an app it would open for less than a second then go back to the home screen. Naturally I booked in with the Apple Genius' to get it fixed. I went yesterday and they tried several things but finally said they would just have to restore the iPhone, deleting all my data (I agreed they could do this seeing as I have everything backed up/synced with my laptop and they told me that my apps would be put back on my phone when I synced it with the back up on my laptop). However, after trying SEVERAL times, I have been unable to recover anyting. Not one single photo, contact, app..nothing. I definitely went on to iTunes and took the correct steps to get everything that I had backed up on to my iPhone 4, yet I still have nothing on my iPhone. I'm not an idiot. I know problems occur that can wipe data off things like smart phones and computers, hence why my computers and laptops are all backed up and my iPhone. I then checked on the iTunes Store to try and find my purchased items but apparently I've never purchased anything on my account! I have apps that I've done so much work on and they've been deleted, photos I can't ever get back thanks to you Apple. Music and apps that I spent my money on and what I'm supposed to purchase them again and start over? No. Seriously, sort this out. I didn't spend a load of money on an iPhone and on iTunes to have this happen.

You are not addressing Apple here. This is a user to user help forum only.
No iTunes content nor photos transferred from your computer are included with the iPhone's backup. All iTunes content on your iPhone - all music, movies, tv shows, audio and print books, and 3rd party apps should be in your iTunes library on your computer. 3rd party apps can be re-downloaded again and you won't be charged for a purchased app as long as you use the same iTunes account to re-download the app that was used to purchase the app originally. Not so with music and video which can be downloaded once, but all should be in your iTunes library regardless along with your iTunes library included with your computer's backup.
Although photos/videos in the Camera Roll are included with your iPhone's backup, photos/videos in the Camera Roll can and should be imported by your computer as with any other digital camera.
Contacts are included with the backup as well but are designed to be synced with a supported address book app on your computer. Not a good idea to depend on an iPhone or any cell phone alone for your contacts which can be lost or stolen.

This is ridiculous i want my money refunded immediately! The web site is a joke and it should be alot easier to contact a support team rather than having the whole world read this note through an online forum. Absolutely ridiculous! Someone better contact

This is ridiculous i want my money refunded immediately! The web site is a joke and it should be alot easier to contact a support team rather than having the whole world read this note through an online forum. Absolutely ridiculous! Someone better contact me back to resolve within 24 hours@

I feel the same exact way! I am absolutely livid with how much I have been charged over these past few months. How is it I was informed by my school that Adobe would only charge us $9.97. After I signed up, I dropped the course which required us to have Adobe Cloud. Now I check my bank account and I see I am continuously being charged $32.04 every month. This is abdolutely outrageous! Now I'm calling trying to cancel it and they're telling me I have to pay an extra month. This is mind blowing! Something needs to be done.

Trying to get broadband connected...

Hello,
I'm writing this in the hope that someone can help me. I placed an order for a combined TV, phone and broadband on 14th May and was given a connection date of 31st May between 8am and 1pm. I took the day off work and at 10 am 2 BT openreach vans parked outside my house. I went down to ask if either of them were there to connect me and they said neither of them was. A courier arrived at this point with all the equipment and I was advised to call and check on the engineer status. I called at 1pm to say nobody had arrived and they apologised, offered a £10 compensation and said that the IT system was down for the engineers so they couldn't access the log but guaranteed that an engineer would attend later that day before 5pm.
I called back at 5 as nobody had arrived and was told that the engineer had reported it as being unable to gain access due to customer not being present. I was absolutely livid at hearing this and demanded that an engineer attend that evening only to be told that they'd finished work for the weekend and Tue 4th June would be the earliest. I asked to submit a formal complaint and the manager that I spoke to in the technical department said that he would note my dissatisfaction and email my partner, whose name the account is in, with confirmation of what they were doing to resolve the issue as well as details of his name, department and position along with the same info on the other operators that I had spoken to. No such email was received but we did get a text to say that we would be connected on Thursday 6th June!
My partner called on Monday to ask why she'd not received the email and to check exactly when we were getting connected as we would again have to take time off work. She was told that the text was wrong and that it would indeed be Tue 4th June. She managed to arrange to work from home that day at the last minute and an engineer duly attended but only activated the phone line and, when asked about the internet, said it was "nothing to do with him".
I called BT that afternoon to clarify what was happening with the broadband and was told to not worry, that the service would go live within 12 hours of the engineer visit. I waited the 12 hours and called to check, only to be told that the service had been cancelled by someone in an administrative error and that it would be 2-3 weeks before we could expect connection. I was once again very angry at this news and asked to once again submit a formal complaint. I was told the complaints team was closed and would have to call back the following day.
On Wed 5th June, I called and asked for an explanation as to why the order had been cancelled. I received no explanation and asked to speak to the manager. They said that the manager was on another call and would call me back ASAP. I waited 45 mins and called back, they reiterated that a manager would be calling me ASAP. I waited another 45 mins and still no call. I called back again and spoke with a guy called Stephen in technical, who gave me his personal assurance that the service would be connected within 48 hours of the call. He said he was taking personal responsibility for the case and that I had no further need to contact them. I took him at his word and kept a check on the homehub router for changes.
On the Thursday 6th June, the 'broadband' light went from flashing orange to constant red which, according to the set-up guide, meant that the broadband was active but the username was incorrect. I called to check this with technical and was told that this was incorrect and that red just meant that the broadband line was inactive. He checked further and said the order was still showing as cancelled which again caused me to get a little angry over the repeated misinformation and having to make so many calls regarding the situation. I again asked to make a complaint and again was told the department was closed.
I called again on Friday 7th June, after 12 which meant the 48 hours had elapsed and therefore the operator, Stephen, had not held to his promise to personally oversee the case. I asked to be put through to cancellations, explained the situation for about the 15th time and asked for all the monies that we had paid BT so far to be refunded, along with the £45 that we had spent on BT public WiFi since the 14th May and also compensation to cover my loss of earnings in taking the day off on Friday 31st unnecessarily as well as the bills that we had run up on our mobiles contacting them regarding the situation. They apologised again and put me through to someone in the technical Dept that guaranteed me that they would speak with openreach and get someone out that day. They also took my mobile number and said they would call me back at 4pm with an update. 4pm came and went with no call back so I called once more and requested a refund and compensation. They said that the technical team were definitely acting on the situation and if I held on a little longer, they would make sure the lady I had spoken to would call me. Needless to say, I got no call.
I called again on Saturday 8th June and spoke with someone called Darren in customer retention who said he was sorry that I'd been treated so poorly and gave me a number to call direct on Monday morning to speak with someone regarding the matter. He said that they needed one more chance to put it right.
I called on Monday 10th June and spoke with a customer options Dept operator who said that the order was still showing as cancelled and that he would have to place a fresh order which would take 2-3 weeks. I had lost patience by this point and asked to be put through to cancellations, they listened to the story once more and put me through to another Dept where an operator reiterated that they could process the connection in 48 hours. I said that was no longer acceptable as I'd been assured twice the previous week of this and it hadn't transpired. He then said his manager might be able to get it done that day and put me through to him. His manager said that 2-3 working days was the quickest that it could be done.
I asked to go back to cancellations, reiterated the refund and compensation I expected and was told that I would have to speak with billing about it. I got put through to billing and the guy I spoke to took all the security details but refused to go further unless I told him the payment method used by my partner, saying that the bank name and the fact that it was a debit card wasn't enough. I took his number and got my partner to call but it just rings out at the number he gave us. I called back again and spoke with cancellations. The girl I spoke to there said that she would personally try and sort it out for me. She went off the phone to speak with the various departments and came back saying that the order was still open and that the service should be getting connected in the next 48 hours. She said that she'd call me tomorrow to check if it was connected and gave me a number fro openreach saying that usually it would only be BT operators that could speak to them but this was a public number and that someone might help me out.
I called openreach and the operator said that she dealt with fallen cable poles and holes in the street and that she had no way of helping me and advised me to speak to BT - sigh!
Here's what I think is reasonable - that someone at BT could speak with someone at openreach and, given that the engineers are just as responsible for the delay as the BT operators, arrange to get me connected either today or tommorow. If this can't be done, I think that I should reasonable expect BT to:
refund all the monies paid to them for the package and the up-front line rental
refund the £45 that we've spent on the public BT wifi that should have been free as we had signed a contract with them back on the 14th May
pay for the costs of our calls to them through our mobile providers
compensate me for loss of earnings for the day that I took off to wait on an openreach engineer who fraudulently claimed that I wasn't home
I think that, given the level of stress that this has put both me and my partner under (we both need to work from home and this has proven very difficult for us as we live in a rural area and have to rely on the public wifi otherwise), coupled with the amount of time that I've spent trying to sort it our, that this is the least we should expect.
One of the biggest issues with cancelling the order for me is that there are simply no alternatives in the area. For our postcode of PH15 2AA, I've been told by Talk Talk, SKY and Virgin Media that they can't provide the service as BT charge them £17 a month to utilise the infrastructure therefore they don't offer their services in my area. This would seem then, that BT have a monopoly on the broadban for the area which I understood to be illegal under UK trading legislation.
Does anyone on this forum have any advice at all for me or know of where I can find out alternative ISP's? Uswitch and all the other checkers show that there are a number of ISP's in the area but when I contact them directly they all say the same thing...
Please help - I'm starting to go a little crazy with all this! (I know that some people are reporting that they have waited weeks for connection but I simply can't accept that...)

Well, now we're back to square one - we spent another hour on the phone to BT yesterday and the best they could do was to restart the whole order process from scratch as the orders team had no record of an order ever being placed. I spent yet another frustrating, fractured 20 minutes initially trying to get some sense out of the Indian call centre and the guy that I spoke to in cancellations himself admitted that it was a nightmare trying to get a straight answer out of them. This follows another person in cancellations admitting that they got just as frustrated with the other departments being poorly organised and hard to communicate with. I'd just like to underline the fact that I have no problem with BT outsourcing their call centres to other countries and no problem with people from those countries being tasked with the admin of the order process or customer service. I previously had experience of using the Dutch technical team that ran Be Unlimited's service and they were fantastic - great communicators, well-organised and able to rectify my problem within hours.
The fact is that everyone that I've spoken to in either the orders department or technical department rattles out the same spiel that they must be reading off some card in front of them like a robot. They don't actually listen to what I'm telling them and they obviously have no form of administrative infrastructure that allows them to work efficiently. I have to go through the same process every time, explaining the whole story from the beginning and being given the same empty platitudes and promises every time by yet another office drone. The inter-departmental communications are non-existent and BT's whole systematic processes are abysmal. The whole corporation needs re-organising from the ground up and surely can't continue to be a profitable business for much longer if the volume of customer complaints and despairing posts on this very forum are anything to go by.
To reiterate:
Order placed 14th May, connection date 31st May - engineer to attend between 8 am and 1 pm
31st May, courier delivers hardware, engineers parked outside my house for 3 hours, neither of them assigned to the job, call BT after time window of visit expires and am assured an engineer will attend. Call back after 5 and told that the engineer claimed he couldn't gain entry and all engineers are finished for the day until Monday (despite an engineer attending my work which is located 5 doors down to fix our business broadband connection on a Saturday, less than 3 hours after I called). Make formal complaint and am assured engineer will attend on 4th June and internet will be connected same day
Engineer attends 4th June, claims broadband nothing to do with him, call BT and assured that service will activate later that day, service does not commence and am told the order appears to be cancelled when I call to check. Make formal complaint and am told someone will call me next day, so provide my number
5th June, no call so phone to check/complain - am told manager will call back ASAP. Wait 45 mins, no call. Call back, am reassured that someone will call. Wait 45 mins, no call. Call back again, speak to 'Steven' in orders who apologises and tells me he's going to personally oversee a fast-track of the order that will see it connected in 48 hours and that I have no further need to call them.
Call on 6th June after a change on the homehub router lights to check if this is the service being activated. Am told that the order is still showing as cancelled. Make another formal complaint and am assured that someone will call me back next day.
7th June, nobody calls and the 48-hour window expires. Call to check on status/complain and I'm told the order is still cancelled by orders dept. Ask to be put through to cancellations to get the service cancelled and get a refund, am told that order has not been cancelled. I'm put through to 'senior manager' in order department who guarantees connection that day and that she herself will call at 4pm to confirm. 4pm comes and goes - no call. Call BT to check/complain/cancel order - speak with cancellations who ask for more time and say they will make sure the woman from orders dept calls me. Wait for rest of night - no call.
8th June, phone and speak to Darren in cancellations, he asks that I give them one more chance to fix things and gives me the customer options direct number to call on Mon 10th June
Call BT on Mon 10th June, am told that the order has been cancelled and that they will have to place new order. Try to cancel and get refund, once again talked into giving them 48 hours to connect the service. Spend 4.5 hours on phone trying to get answer to why the service has been delayed/order cancelled. Start to receive random calls on landline, am told that this is the engineer at the junction box testing the line and that he's found a fault which is why the connection has been delayed. Told that service will definitely be activated within 48 hours. I'm also told that someone will call on 11th June with an update.
11th June - no call
Call BT on 12th June to check on connection, told again that order has been cancelled and really start to get angry now. Make another formal complaint and am told that specialist team has been assigned to investigate the case and they will call the next day to let me know what's happening.
13th June - no call. Call BT to check/complain/attempt to cancel and get stuck in the usual run-around with Indian call centre. Don't get anywhere but am one again assured that specialist team are on the case and they'll call me the next day but that they've finished for the day so I can't speak to them.
14th June - no call. Call BT to check/complain/attempt cancellation/make empty threats and am informed that they have no record of an order ever being placed. I freak out and get slightly abusive with operator. Get through to cancellations and speak with 'Steve'. He spends a long time talking to orders dept on my behalf and comes back to say that he will have to start order process from scratch all over again which will take 5 working days. Make another formal complaint. I ask him to check on previous complaint references, he does and says "yes, there's a note here for someone to call you.......today". I ask him what is the point of submitting formal complaints when they aren't even looked at and he tells me it's a 10-day process - I ask why the complaint that I registered on 31st May hasn't been dealt with as that's more than10 days and he has no answer.
Now if you can tell me that this is in any way a reasonable way to treat someone who is paying for you to provide a service then we live on different planets. There is no way that the customer care team can rectify this other than serious compensation which will have to be a **bleep** sight better than the 2 months free line rental that we've been offered so far. I have never had a worse experience as a customer anywhere, with any company. I've travelled in the 3rd world and even there, the utilities companies purvey a vastly superior service than this supposedly flagship company of British technology and communications. I asked an operator if he thought that it was ironic that a telecommunications company couldn't get it together to make a phone call to me after more than 10 promises to do so, unsurprisingly he didn't get it. BT stands for something but my brain lacks the energy to come up with an acronym that is suitably abusive.

Does anyone actually read contracts with Verizon or do you trust your rep will help?

This is my "verizon" experience. I've sent the following letter to various people with no response as of yet. I'm wondering if i'm the only person in the world that does not understand why it's perfectly acceptable to charge someone for service they are not getting? Any comments are appreciated. See my letter below:
Dear Verizon,
I’m an original Radiofone customer (mid 90’s). Then I was an Alltel customer. Then I became a Verizon customer. At peak, I had four lines I think. For the last few years, I’ve had three and most recently I’ve had two. My husband was moved to his office’s plan. We gladly paid the cancelled fee a few years ago for that as we wanted his number, although I probably could have asked nicely and you guys would have waived it as Verizon is so great to deal with, or they were.
Now his company line is with T-Mobile. I finally bit the bullet and left you guys. I didn’t want to but we have four lines, all unlimited minutes and text. One line has 2.5 gb of data and the other three have 500 mb of data. My bill is $110.00 a month. You can’t beat those prices. Although I’ve been having some issues like I can’t get phone calls in my house, even on Wi-Fi and I’m on my second tech call support of the day. I don’t have a contract, I own my phones outright and still own the Verizon phones I had (several actually) so I figured if I can’t get good service, I’m going back to Verizon. Well, that was before I got wind of Verizon’s “***** the customer on their way out the door” policy.
When I called a couple of weeks ago, I learned that one of my phones was in contract and one was out. We talked at great length about how the services are paid, for the month before, and she told me what my cancellation was ($75.00 since one phone was under contract still). I told her that I’d have the T-Mobile phones on Friday (July 12th) and I’d be porting over the lines then so I’d only owe $75.00 and a “few days of service, right”? “Yes, ma’am”, said the Verizon girl.
Fast forward to today, I have my $90.99 bill in my hand and called. I wanted the amount through the 12th of July so I could add it to the $75.00 cancellation fee and pay. That’s when I was informed I owe these lines through August 7th. I argued with the rep today, told her I had no intention of paying for service I do not have and had the girl informed me that I would be paying for the whole month, I would have waited till closer to the beginning of August to port the phones.
It was then when I was told, “Well, it’s in your contract”. Ok, maybe it is. Who reads these contracts? No one. Is there anything in it that’s negotiable? No. When I called to get the cancellation fee, this girl knew EXACTLY what I was doing and EXACTLY what day I would be porting the numbers. She knew I was calculating my last bill and at no time did she tell me that I would pay the whole month. If someone changes plans in the middle of a billing cycle, Verizon is MORE than happy to pro-rate that, but leave them and you are *******, is that the policy? Now that I’m unhappy with T-Mobile, my first thought was let’s all go back to Verizon as they are worth the extra money if it works like it should. What good is cheaper service if it doesn’t work? But I am absolutely livid right now and as things sit, Verizon will NEVER be an option for our family.
So here’s my plan. I’m going wait to see if you guys will do the ethical thing and pro-rate me for the month, ESPECIALLY since I was lied to or misled on the phone when I called to get the cancellation fee. Then I have a call into a finance manager in the family. I have every intention of paying the $75.00 cancellation fee but what sort of hit will my EXTREMELY high credit score take if I don’t pay this $90.99. We bought a truck a year or so ago and our credit rating was in the high 700’s and T-Mobile approved us for 10 lines minimum. I’m sort of thinking that a charge under $100 won’t affect me enough to worry about. If you aren’t going to pro-rate my bill, and please don’t take this as a threat, I will make it my life’s mission, and with the help of Facebook pages, to make sure everyone I know understands Verizon’s lopsided pro-rating policies and how they treat their customers because according to your reps, I should know better and should have read my contract (are you kidding me?). Bet I can get one million likes by the end of the year.
As you can tell, I’m pretty mad. Had I not called just prior to changing, I would think this is my fault and I should have known your policies, but that’s not the case. I called to get the policy and cancellation fee explained to me in detail and it wasn’t, ESPECIALLY since the rep had my porting date long before this bill generated. This all could have been prevented.
I await Verizon’s response.
Sincerely,
Stacy
>>Personal information and profanity removed<<
Message was edited by: Verizon Moderator

First of all, I am sure you will definitely get 1 million likes. There are several people who dislike Verizon, but even with 1 million likes, that still means less than 1% of their customer base. And I am sure several of those likes will be from "former" customers like yourself which would mean an even smaller percentage.
Maybe it happened different than you described, but the way you explained your story you did not ask for the policy on cancellation of service. You asked "I told her that I’d have the T-Mobile phones on Friday (July 12th) and I’d be porting over the lines then so I’d only owe $75.00 and a “few days of service, right”?" In this explanation, you are not asking about the policy. The statement is correct, problem with your question is you did not ask if Verizon bills for "partial months". Unless there is something you are leaving out, you also DID NOT ask for the policy on service cancellation. Yes, you would be paying for a "few days of service" but the smallest increment when you cancel service is to the end of your billing cycle. The ONLY time you ever receive a bill for a partial month is when you begin service with Verizon. NEVER when you are a current customer.
You said you talked "at great length" about how services are paid including I assume paying a month in advance for service which is how Verizon has done business for as long as I can remember. You also say your bill closes on the 7th of the month. Well that means Verizon would have "billed a month in advance" for your service on July 8th. Now you may have said you were porting on July 12, but Verizon does not have a crystal ball and not all customers follow thru with their plans. When you request a port from another provider, Verizon does not cancel your service UNTIL the port takes place. They do not cancel your service and then trust the port will proceed on the specified date. Since Verizon would have billed you for a "month in advance" on July 8, did you also ask if you would get a refund of a portion of your bill? You don't say you asked that question, but you may have done so. I assume you didn't, otherwise you would have pointed that out I suppose.
It is doubtful you will get any pro-rated credit on the remainder of the billing period, but good luck anyway.
I am in no way trying to be pro-Verizon here as I have been labeled more times than I can count. Just trying to point out Verizon's policies are easy to find in the contract. Also anyone on these forums would have been able to give you the correct information.
I am aware there are several people who claim to have been lied to by CS reps. Whether it is a lie or simply a misunderstanding, I don't know as it has NEVER happened to me in the many times I have interacted with CS. Of course, I try to research the question prior to asking CS if they give an answer which contradicts the contract or a "partial" answer which sounds like what you may have gotten when they confirmed you would be paying for a "few days of service, right". Technically, that statement is correct, but what they failed to explain to you was that you would have already been billed for a full month and would not get a refund. Technically when you spoke "at great length", this was explained to you, at least as you have mentioned in your story. As this part of the question may have been several minutes from your question about pro-rating, you may have thought it didn't apply. Quite possibly a simple misunderstanding, I have no way of knowing. Partial answers when you fail to ask the correct questions sometimes sound like lies.
Finally, good luck with your new provider if you choose to stay with them.

IPod 40 gb click wheel completely dead!

I bought an iPod (40gb click wheel) in September 2004 for the grand sum of £299 – so it isn’t even 2 years old! It has totally died. Firstly in June it refused to be identified by my Dell computer; then it corrupted a part of the software in my computer which identifies my DVD/CD drive. I had that fixed by Dell – thank goodness it didn’t do any further damage! As a result of not being recognised by my computer I was unable to add additional tunes to it. The iPod was still working but then started to make lots of noises. It then stopped working altogether and produced the folder with!. I phoned the support line in early July and was told that there are several articles on the web site which could help – I followed the recommendations and it still continued to try to re-boot itself. I was also told that getting it fixed would cost me £166 as the one year warranty had run out !!!! (Surely it should last longer than that – also I can buy something new which is more reliable for less than that!) The last stage was the final appearance of the apple logo, a black screen and now it is completely dead. It refuses to charge up with the battery and I’m absolutely livid. It doesn’t warrant being fixed. I hearby plan to return this lump of rubbish to Apple as I was on the verge of throwing it away but didn’t want to pollute the environment with whatever nasties lie within.

I've got the same problem mate. The clickwheel started to ge dead in places like around skip forward track area, (which was annoying to say the least.) But the other day it completely died, now it tries to start up showing the apple logo, then you can hear inside the hardrive spin up then a loud click then it tries this again about 5 times before showing the support website.
Ive probably had the ipod for about 2 years.
Annyoing since its a 40gb ipod and i've barely filled up 13gb. I might take it into see what the shop says but i sort of know its gonna be not worth repairing. Plus the video ipods are looking really good.

Adobe's lack of support for government systems

So, I am a little frustrated. After almost two years of trying to get my director to buy off on the CC, he says he will do it. But here's the problem; I work for the DoD on a classified network. I was told that Adobe had a fix for this, but after an hour of sitting on the phone I have apparently found out otherwise. Does Adobe understand that some government users will NEVER be able to connect their systems to the internet? Not every 90 days, not once a year, NEVER. That's how it works. I am absolutely livid that I have been supporting Adobe for 15 years and am now being told they have no plan to find an option for loyal government customers.

Yah. That's what I figured. After trying to build the installer myself, I contacted one of our IT guys and he's been looking into it for the past week.
I'm not sure why it would be so hard for an actual Adobe person to build the installer with our serial number. I'm guessing they would succeed where I failed. Unfortunately, I had to attempt to build a Photoshop-only installer with the full CS6 suite download and AAME 3. It sounds easy, but there are several apps that are probably included with a Photoshop-only install, like Bridge and maybe some others I don't know about. Maybe I could have built the installer with the entire creative suite in it, then just checked the Photoshop box at install..?
PS... Thank you for the reply, brjivide!

This is what counts for support these days?

my post:
"sometimes the messaging app crashes. pic
sometimes a message gets received, but the light doesn't blink.
wifi disconnects and won't reconnect until i turn wifi off and then back on, or reboot the phone.
sometimes the walkman app just stays there, blank. pic
the contact list, while sorted, does not categorize by initial letter for greek names. They all appear under the category '#'
when playing sound, notifications, music, whatever, the playback is choppy. very choppy.
it plays for a fifth of a second, has a gap, then does a pop, another gap and finally continues with the sound. Especially when listening with headphones this is very annoying. Also dangerous, because no matter what level you've set the volume, the clicks and pops always are LOUDER than the maximum volume allowed. pic. Notice that the initial pop is 8 dB louder in one channel and more than 12 dB louder than the notification itself for the right channel.
especially the last one, i consider very important. If you are not convinced, i have more pics, recordings and oscilloscope measurements."
screenshots, measurements...
And the typical reply from the support forum:
"try to repair ur 4n.."
no "that's interesting, we'll look into it" no "do you have more measurements?" no "do this and give us the output so we have more information". nothing.
i just want to voice my frustration
if anyone in an appropriate position replies with something meaningful, i will eat my shoe.

johan
right now i am absolutely livid with all of you. I will explain why, later
Johan wrote:
I'm sorry to hear that.
this stance infuriates me even more. most of your responses are "we are 'sorry' you are having issues. have you tried a hard reset?" Do you know why on the show The IT Crowd, the 'solution' "have you tried turning it off and on again" is used as a running joke?
Could you post some examples of which characters you use that do not sort properly in the phone book and I will try to replicate this.
use the greek alphabet to insert them. they all appear under '#' in the phonebook. The forum does not allow me to write these characters in the post. why, i have no idea.
Do you use STAMINA mode? That can disable the notification LED for some applications.
no. It sometimes happens, sometimes not. As you can imagine, very difficult to observe.
Please share more information about the audio problems. Do you get this if the audio files is saved on internal memory or SD card, or both?
doesn't matter anymore. If you were following recent events you would have concluded that the pops and gaps i am referring to are a known issue. Supposedly fixed in 4.4.4.
About Wi-Fi. Do you experience this independent of router you've tried to connect to? Have you tried any router reboot or reset? Which network mode do you run, B,G,N? Which Wi-Fi channel do you use?
it fixes itself when i reboot the phone. take a guess what this means.
Try running Wi-Fi analyzer and set your router to the least occupied channel.
bad advice. for at least two reasons.one, you can't be sure that wifi analyzer will not interfere with the wifi driver in some way altering the results and two, under normal conditions the only channels that should be used are specific. IIRC 1 5 and 9.
also irrelevant because i tested it with the phone right next to the router's antenna. it's an issue with the driver.
So far the only times i know it has happened, is while watching youtube. It may have happened other times as well, but i can not now because from what i remember youtube is the only data intensive program i am using. I try to watch a video and it buffers all the time. I investigated and found that pinging the phone from elsewhere and pinging elsewhere from the phone exhibits the behaviour i showed in the pic. Turning wifi off and back on on the phone doesn't fix it. Rebooting the phone fixes it. Rebooting the phone every time this happens is not a viable workaround. changing the wifi protocol is not a viable workaround. Router can not be at fault, none of the other six devices (three laptops, two phones, one sbc) ever had an issue.
I'm sorry to hear that you feel like the you only get replies saying repairing the software, but its important to know that it can sometimes be the only option for fixing a problem.
i had already tried it. it's the first thing i try ever since the first android phone i had. It very rarely works. In fact, i do not remember the last time it worked. I asked a friend of mine, equally experienced, said he only once in his life had a problem go away with a hard reset, intermittent hard freezes with an xperia pro.

HT201593 The newest version of iTunes deletes all of my iPod Touch 5th gen audible and visual media when I delete or add music or video to my library and add it to my device manually. Why?

The newest version of iTunes deletes all of my iPod Touch 5th gen audible and visual media when I delete or add music or video to my library and add it to my device manually. Why? I guess the question speaks for itself. I have the latest version of iTunes and iOS 8.2 on my iPod Touch.

If it's any consolation i've just had a similar thing happen. Went to add a playlist and it wiped 35 gig of music off my iPod touch 64g in a nanosecond. I've got the latest iTunes and osx but do not back up because i keep different styles of music (and loads of it) in separate libraries and devices which i don't want mixed together. All my stuff is burned from cd so it's not lost for good and i've got a hard drive with the "lost" mp3 music on it but even so it will take literally weeks to prune the tracks for my iPod to be the same again. Why do they make it so difficult to manage your music on these things. I have massive amounts of music on my computer so autofill is a disastrous unusable gimmick to me. The whole thing seems to be aimed at 9 year old kids with about 6 mp3's on their phone rather than serious music lovers (for example accessing EQ is a joke let alone the lack of a manual option). I'm a dj and use apple for that reason but to be honest i'm beginning to wonder why. I'm absolutely livid. The weird thing is that my mac still shows the titles of the missing tunes in the 'on my device' window but as my macbook storage display shows no increase i'm pretty sure it's all gone. Nightmare. I have no confidence in this device anymore and could barely use the previous osx 8.2 anyway. Why they have to change it every ten minutes is beyond me. As the old saying goes 'if it ain't broke, don't fix it' but this format just gets more broken every time they update. An absolute disgrace. Why not just drag and drop or delete. No wonder the iPod is said to be a dying device, it's for music, it is not a phone. Not fit for purpose anymore. I can't be bothered to read a massive 'how to use' article every update. Good technology should be easier and more intuitive with each new version. I suppose i'll have to phone apple at my expense to find out what's going on, or maybe that's the whole idea. Very very very not happy.

Appalling customer service. Problem with Infinity ...

Placed order for upgrade from Bt Broadband to Infinity 1 on Tuesday 19th March. Was given installation date of Tuesday 26th March (Today). All started well when engineer arrived at 9am. He had already done the necessarys in the cabinet up the road so fitted the new master socket and connected the new modem to my existing BT Home Hub 3 (installed last march and been working OK ever since). Well all the lights on the modem came on OK but the hub would not connect to the internet, the 'B' was orange. Nothing he did would make it work. He went away after 2 hours, most of wich he had been on the phone to BT trying to sort out the problem to no avail. He came back a little later and sid that he needed to reconnect my old copper connection as another department needed to come out to sort it out. The impression I got was that they would be back later today or maybe tomorrow. How wrong could I be. Despite my landline being registered as my preferred contact number I later received a text message saying BT had tried to call me to tell me that my new installation date is Thursday 11th April!!!!! That's over 2 weeks away. I was fuming at this delay and not even being consulted as to whether this was convenient.
I phoned the 'helpline' number (laughably misnamed) and after going through the usual Indian call centre finally got through to a guy in UK who said that he could offer me a better date of next Tuesday, 2/4/13. Obviously I was still unhappy with this offer since as far as I was concerned they hadn't finished what they started today so my existing installation was still outstanding. Wrong again - BT has closed todays installation (how can they do that when they haven't finish????) and I have to wait for the next available date for a NEW installation.
Well, after a prolonged discussion and much banging of head against a brick wall I had no option but to accept the next tuesday date.
Why should I have to wait another week? I would expect them to prioritise my installation and sort out the problem ASAP not just push me to the back of the queue. I feel that now they have my money they don't care that I don't have what I ordered when I expected it and what can I do - NOTHING.
My thoughts are that there could be a problem with the fibre socket on my hub but as the engineer doesn't supply the hubs he couldn't try another to eliminate this. If I have to wait a week only to get someone turn up with a new hub, try it and it works, I will be absolutely livid. That could/should be done NOW.

Well thought I'd give you an update on my Infinity installation.
Quinn engineer arrived this morning about 10:30.
He had no knowledge of the previous aborted attempt to install Infinity last Tuesday. I had to fill him in on the story and the problems as I understood them.
He disappeared off to the cabinet to reconnect the fibre.
He returned. Connected everything up. Home Hub still showing orange light.
Looks like the fibre socket on your Home Hub may be faulty he says. Goes out to van, comes back with new Home Hub. Connects it and hey presto all is working wonderfully.
He left less than 30 mins after he arrived.
Of course I am delighted to finally be connected to Infinity but I am outraged that it was so simple to put right. I even suggested to the original engineer last week that it could be the hub faulty but he didn't carry a spare one to test it. He was going to try to get a spare hub but was told by someone at BT not to as it was unlikely to be the problem.
So I have had to wait a week for someone to fit a new hub when it could have easily been done last week.
My questions are:
1 - Why don't your engineers carry a spare home hub?
2 - Why was the original installation appointment closed when the job was not completed?
3 - Why did I have to have a new appointment (originally 16 days after original date), effectively putting my unfinished installation to the back of the queue when a 30 min visit the same day or the following day would have sorted it out?
4 - Why was the first engineer not allowed to get a replacement hub to see if that would help?
5 - Why when today's engineer arrived did he have no prior knowledge of the 'problem'?
6 - Why is the online order checker not updated? It has shown my 'new' appointment as Thursday 11th April right up to today. Wrong information is worse that no information.
I'm sure you can understand that I am far from impressed with the utter shambles that BT has created over this installation and think, at the very least, they should consider refunding my installation charge as a gesture of goodwill.
As I feel at the moment I am very unlikely to recommend any of my friends and family to commit themselves to a contract with BT.

Password keeps getting reset.

Hi there.
I've had my password been reset about 20 times in the last few months, not by me. I keep getting emails saying that my password has been reset without my consent. I've changed the password back every single time, each time making it increasingly obscure. I've also changed all my security questions to almost impossible to guess answers even by my close family.
I'm now starting to believe that somebody is either hacking my account or my computer has contracted some sort of virus.
This issue is making me absolutely livid. It's a real nuisance.
Any suggestions very welcome.
Charlie.

I'm assuming that you're talking about your Apple ID password? Most likely, these e-mails either represent a phishing attempt, in which case there's nothing to be done but send them to your junk mail folder, or someone is repeatedly trying to reset your account password. To rule out the latter, enable two-factor authentication on your Apple ID, which will prevent any password reset attempts without providing some additional authentication.

What the heck are you people doing by synchronizing info. between my computers without notifying me?

''dupe of - https://support.mozilla.org/en-US/questions/977896''
I've been a Firefox user since 2005 and had once sworn allegiance to Firefox but not any more. As of this moment I will never use Firefox ever again. I've been using Firefox since 2005 and have been using it as the default browser on my three desktops and laptop but it seems today is the last day I am ever going to use Firefox.
I am absolutely livid having just noticed that you synchronize information, data, between my computers without taking the absolutely necessary, responsible, proper steps to notify your users exactly what you are doing and not by the derelict, utterly inexcusable manner in which you have a pop-up do what you don't seem to have the moral sense to do in a responsible, upstanding manner.
You've been slipping for years, having made compromises, skating on morally thin ice, alienating Firefox users in all sorts of ethically questionable ways, but this, this is beyond the pale.
Firefox, you are out of my life forever.

hello mediamayven, without you actively setting up a sync account and pairing all individual devices to this account, there won't be any synchronising going on by mozilla at all! i don't know where you're getting the impression from that it would be anything other than that...
https://www.mozilla.org/en-US/legal/privacy/firefox.html

T510: Service shipped the wrong parts??! Where can I complain?

I own a t510 that is under warranty, 3 weeks ago it was determined both by the lenovo in person tech and the over the phone tech:
-The wrong system board was ordered by the lenovo tech when the initial problem occurred
- The wrong system board was installed by them.
- The Nvidia graphics card is currently missing, noone is sure why.
- The palm rest does not click in properly
- The touch pad does not work.
- The hard drive came but there is no Windows 7 Pro Recovery CDs so could not install that.
- No BIOS or OS
After getting off of the phone with the phone tech, and the in person tech everyone was very frustrated. Most said they "wish they could do something more" but their "hands were tied." Which leaves me in a horrible position. I had a working computer (with a few glitches ) and now I have a complete brick. I am absolutely livid about how that week has gone especially in terms of Lenovomaking things right. It is sad that a company as esteemed as IBM has now turned into this. I believe we will slowly shift my entire company's fleet away from Lenovo, and further more will use this as a flagship example to our clients and frends who are large buyers in the healthcare and auto sectors.
The techs said they are going to try to order some parts and I can install them when they come, I cancelled 3 flights and 3 days of meetings now as a result of these issues. And ended up having to buy a new computer and leave town the next day when the parts didn't show up on time. Also if history is any indication I expect some part to come and that may or may not solve my issues, and may or may not have ever even supposed to be a part of this computer.
When I bought this computer I bought it with specific parts for specific reasons. The solutiions lenovo has given me have left me with a frankenstein machine that doesn't function. This is all for a machine less than 11 months old.
To make matters worse I have so far been 0 for 4 in customer service reps calling me back, and 1 for 3 in getting someone to return an email. I was also told over the phone in not so many words that Lenovo would just wait until my warranty runs out so that they no longer have to worry about it.
This laptop is my business, it is the heart & soul of what I need to make a livelihood everyday. For 3 weeks+ now I haven't had a email, phone call or any form of contact from anyone at Lenovo. I have not been offered a replacement laptop or some sort of remuneration. But what I do have, due to the actions of Lenovo techs and Lenovo phone tech support service and due to no fault of my own (The computer has been unfunctional since techs showed up) is a brick.
I hoped Lenovo would understand my frustrations and might do the right thing to make things right, but I have lost that hope slowly over the last 3 weeks.
Has anyone dealt with issues like this? Does anyone know how to navigate the poor lenovo customer service system? anybody heard of other companies which treat customers this poorly? Is there anything else I can do? Are lemons common with lenovo?
Moderator Note: Edited subject to match content.

I have officially called into technical support 5+ times, with a total hold/call time of 12 hours and 32 minutes. Noone in the "right" department has called me back and the one personwho gave me a direct number has been unreachable because the number doesn't work.
Unsure how to proceed.

ABSOLUTELY LIVID!

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