Accept step causing issue for internal calls

Hello,
We have been using Cisco IPCC for several years now to handle calls from external customers.
Now we like to use it also to handle calls to our internal helpdesk but face the issue that the IPCC will not accept any internal calls.
After initial troubleshooting, we find out that, for internal calls, the script will just fail at the very first "Accept (-- Triggering Contact--)" step !!!
This executes without problems when calling the same application/script but from external phone.
So far we have been unable to find out the root cause. Any idea ?

Hello,
My guess is that your problem is codec because you said that the call is dropped , all the way , check the codec and check what Anthony said.
In case you have a codec mismatch , you have to do one of these two:
1- configure a transcoding resources
2- make a device pool and a sperate region with a location that every other region can talk to this region (UCCX region) via a one codec , in this case you will not get the call dropped.
Amer

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Edited by: Venugopal Jogi on Jun 10, 2009 5:58 PM

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How can this be, the branch 1 is still in ERROR status only. So, can you pl clarify if something else might be going on here.
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