Account abuse
I've just received an email which evidently a response by me requesting my metalink account name and password. NOTE: I did not request this information.
If this is not the correct place to report this abuse please let me know. I was unable to find any areas on the web pages to report this type of problem.
the account in question is LAKESIDE you may contact me at [email protected]
Note 2: I will not be returning here to see your response
thanks, Rich
Just open the link pasted below to see the instructions on how to get in touch with customer service -
https://support.skype.com/en/faq/FA1170/how-can-i-contact-skype-customer-service
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES
Similar Messages
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Someone puts iTunes Store purchases on my credit card !!! I took the last purchase from my account in 2009, is it possible to find out which account abuses my credit card?
Follow the instructions here > How to report an issue with Your iTunes Store purchase
And if you have not already done so, change your Apple ID password ASAP > Apple - Support - Apple ID -
Sadly, my first post is a long tale of woe. It would seem that the system has been hacked and my account abused and then suspended. I am an american living in China. I tried using skypes main page that directs to the local Chinese support, selecting english for the account recovery leads of a not so useful FAQ on Group Video Chat. There is no chat support because my account is suspended. I can't check the charges made because my account is suspended. I tried using a proxy to access the US system which was working well until it hit the account recovery first step as it needs java and my proxy does not support java.
I emailed the support people in China in English and they replied in Chinese (machine translated)
You are good! Welcome to arrive the Skype guest to take the center, is honored very much for you serves. Question inquired which about you, asks you to provide your user, in order to we inquire for you. Thanks you to Skype the support and the deep affection! Hoped you can as always support us. Warm prompt The staff cannot demand the user by any form individual information.If you meet any question in the product use, please promptly contact with the guest to take the personnel
What more could you want. Where this tale of woe will lead is unknown. In fact I am using my wife's account as I can not even access this community because (as I am sure you have guessed) my account is suspended.
Any suggestions welcome.The China Customer Service took a step up and replied (in English, yea!) that they can't help (boo), but gave me a link to the Global Customer Serivce (yea!) but the link leads to a log-in that tells me my account is suspended (Boooooooo!).
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Can I unbind my debit card account from my Apple ID?To prevent abusive In-app purchase.
Can I unbind my debit card account from my Apple ID?To prevent abusive In-app purchase.
I know can enable restriction but I need in more advance.Go to "Manage Your Apple ID" here:
https://appleid.apple.com/cgi-bin/WebObjects/MyAppleId.woa/ -
My Apple ID has been abused to buy apps from the app store. I'm not able to report the problem directly in iTunes and my fastlane ticket was closed. The support obviously thought I had a connection problem. What is the best and fastest way to solve this issue and get the money back?
Hi Grandpa,
It seems like a legitimate question to me.
As someone willing to test iChat with others I get lots of Text chats as most people are polite enough to ask before doing a Video chat.
Like you I blocked the account and had no more problems.
After awhile I was able to remove the name from the block list and have not been bothered again.
Sending feedback was also a good idea.
Info Like this is always useful to all that read it about what is going on "Out There" that we need to be cautious of.
Ralph -
I was receiving technical support from the support phone number from a person in India.
He began to ask me personal questions not related to the software and while he was asking these questions while working for Microsoft he was on another computer and website taking a paid survey for giving my personal information.
I hung up the phone even though he attempted to call back.
Who do I file a complaint with over the abuse and misuse of my personal information and account?Unfortunately your post is off topic here, in the MSDN Subscriptions feedback forum, because it is not feedback regarding the MSDN Subscription. This is a standard response I’ve written up in advance to help many people (thousands, really.) who
happen to post their question in my forum, but please don’t ignore it. The links provided below I’ve collected to help with many issues we’ve seen.
For technical issues with Microsoft products that you would run into as an end user of those products, one great source of info and help is
http://answers.microsoft.com, which has sections for Windows, Hotmail, Office, IE, and other products. Office related forums are also here:
http://office.microsoft.com/en-us/support/contact-us-FX103894077.aspx
For Technical issues with Microsoft products that you might have as an IT professional (like more technical installation issues, or other IT issues), you should head to the TechNet Discussion forums at
http://social.technet.microsoft.com/forums/en-us, and search for your product name.
For issues with products you might have as a Developer (like how to talk to APIs, what version of software do what, or other developer issues), you should head to the MSDN discussion forums at
http://social.msdn.microsoft.com/forums/en-us, and search for your product or issue.
If you’re asking a question particularly about one of the Microsoft Dynamics products, a great place to start is here:
http://community.dynamics.com/
If you really think your issue is related to the MSDN Subscription, and I screwed up, I apologize! Please repost your question to the discussion forum and include much more detail about your problem, that could include screenshots of the issue
(do not include subscription information or product keys in your screenshots!), and/or links to the problem you’re seeing.
If you really have no idea where to post this question, then you shouldn’t have posted here, because we have a forum just for you! It’s called the ‘Where is the forum for…?’ forum and its here:
http://social.msdn.microsoft.com/forums/en-us/whatforum/
Please review the topic of the forum you’re posting in before posting your question. Moving your post to the off topic forum.
Thanks, Mike
MSDN and TechNet Subscriptions Support -
In using Mail and moving between my Yahoo emails i keep getting cut off telling me that my present password no longer works. But i have been getting my work done and suddelnly my password no loner is acceptalbe even upon re-entering it many times.This is more than annoying since i transfer files between various Yahoo accounts for my filing purposes. Help me stop this abuse. Please.
Ah yes school boy error there out of frustration and discontent..
My issue is with music/apps/films etc not downloading from iTunes / App Store.
They initially fail and message is displayed stating unable to download / purchase at this time, yet if I retry it says I've already purchased (?) or alternatively I go to the purchased section and there they are waiting with the cloud symbol..
However some items get frozen in the download window and cannot be retried or deleted. Message appears stating to tap to retry, but even if you stole every bath and sink in the uk you'd still not have enough taps.
I post here as the iTunes guys are useless in there 'help' and have only advised posting here or phoning apple, at my expense, to explain a problem that could be rectified by forwarding my original email to a techie. However the tech team apparently don't have an email address as they're from ye olde Middle Ages..!
Anyways I digress.
So I tried sync to pc, but instead of showing the file as ready to listen/use/view, the iCloud symbol shows and I'm back to square one as the item is unable to download..
At frustration station waiting for a train from pain...
All my software is up to date, and had all worked fine prior to the last big iOS update that resulted in all the changes in display and dismay.
Answers in a postcard :-)
Much love -
Hello,
On tuesday 5ft februari my friend msg'd me on whatsapp asking me if I was online on skype as I had just attempted to send her a file which she accepted. When opened it was of a **bleep**. At that time I was at work and when I logged in on skype at home it did show I sended her a file but it also said that fire was non-excistant on my computer. My question is if there is a way to find out who sended that picture, if there is a way to trace where that picture was send from, maybe a possible IP adress?
Anyways hope to hear from youmost likely it is a virus. I think the first thing you can try is to update your security software, then run a full antivirus scan.
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES
SEE MORE TIPS, TRICKS, TUTORIALS AND UPDATES in
| skypefordummies.blogspot.com | -
Accounts being created with administrative group rights
Hello,
The server is a Windows 2003 R2 Enterprise fully patched used for Shared Hosting purposes. It runs Hsphere control panel. I am trying to identify how the following hack is happening.
1) There are users being created with Administrative group rights. Below is the EventViewer log for the user creation:
User Account Created:
New Account Name: username
New Domain: PCNAME
New Account ID: PCNAME\username
Caller User Name: PCNAME$
Caller Domain: DOMAINNAME
Caller Logon ID: (0x0,0x3E7)
Privileges -
Attributes:
Sam Account Name: username
Display Name: <value not set>
User Principal Name: -
Home Directory: <value not set>
Home Drive: <value not set>
Script Path: <value not set>
Profile Path: <value not set>
User Workstations: <value not set>
Password Last Set: <never>
Account Expires: <never>
Primary Group ID: 513
AllowedToDelegateTo: -
Old UAC Value: 0x2DAB2B0
New UAC Value: 0x2DAB2B0
User Account Control: -
User Parameters: <value not set>
Sid History: -
Logon Hours: <value changed, but not displayed>
There exists entries as well where the primary group ID is changed to the Administrative group, but I am omitting such.
2) I tried to identify what Caller Logon ID: (0x0,0x3E7) means. I found out from here:
http://blog.joeware.net/2013/01/14/2667/ that I can use LogonSessions.exe to identify it.
Output from LogonSessions.exe is pasted below (snippet):
[0] Logon session 00000000:000003e7:
User name: DOMAINNAME\PCNAME$
Auth package: NTLM
Logon type: (none)
Session: 0
Sid: S-1-5-18
Logon time: 9/11/2014 12:41:53 PM
Logon server:
DNS Domain:
UPN:
4: System
316: smss.exe
364: csrss.exe
392: winlogon.exe
440: services.exe
452: lsass.exe
628: svchost.exe
756: LMAgent.exe
840: svchost.exe
1000: spoolsv.exe
1252: avagent.exe
1268: camWMIAgent.exe
1324: cissesrv.exe
1380: cpqrcmc.exe
1404: vcagent.exe
1440: svchost.exe
1480: HsQuotas.exe
1740: inetinfo.exe
1780: EmailAgent.exe
1856: snmp.exe
1884: sysdown.exe
1920: smhstart.exe
2192: svchost.exe
2388: cmd.exe
2396: hpsmhd.exe
2444: cqmgserv.exe
2464: cqmgstor.exe
2484: HSphere.exe
2596: wmiprvse.exe
2676: cmd.exe
2684: rotatelogs.exe
2692: cmd.exe
2700: rotatelogs.exe
2732: searchindexer.exe
2812: hpsmhd.exe
2824: cqmghost.exe
2852: svchost.exe
3044: cmd.exe
3052: rotatelogs.exe
3080: cmd.exe
3088: rotatelogs.exe
5452: svchost.exe
5596: GravitixService.exe
7392: csrss.exe
7232: winlogon.exe
6888: csrss.exe
9832: winlogon.exe
10388: wawrapper.exe
10352: cpqnimgt.exe
9496: msiexec.exe
6068: w3wp.exe
4748: webalizer.exe
3) I also learned from http://support.microsoft.com/kb/243330/en-us that Sid: S-1-5-18 means:
SID: S-1-5-18
Name: Local System
Description: A service account that is used by the operating system
That is all great info, but I am not sure I can put together what I have learned to attempt and get closer towards identifying how in the world users are being created and then being assigned administrative group rights.
I am a Linux person mostly, but I am comfortable following a properly explained thread regarding windows 2003 R2 Enterprise issues.
The server is fully patched and it is running Lumension security product. What's more, Norman Malware tracker, tdskiller.exe (Kaspersky) and McAfee rootkitremover.exe have been run without any apparent Malware/Virus infection
Hope someone with advanced admin skills can advise.
Thank youHi,
You mentioned that, “I am trying to identify how the following hack is happening”, would you please tell us that why did you think the event represent a hacking behavior?
In a Shared Server Hosting environment, the underlying hosting control panel tool (Hsphere in this case) should be creating only virtual FTP users with a specific group. So no users with Administrative group should be ever created. If this happens,
it constitutes a breach of server security=positive hacking attempt.
>how in the world users are being created and then being assigned administrative group rights.
In addition, would you please be more specific about this question? Did you find the event message on a domain joined machine?
I want to be able to understand in full how/what process is allowing users to be created with Admin rights. In other words, I want to know what IP was used to issue the command, if ASP.net was used (abused in this case), or anything else related to
it so that we can patch this particular hole.
Best Regards,
Amy -
Below is the thread from/with Windows Live Solution Center which should tell you me issues. Let me know if you need any further information please.
>
>
>
Windows Live Julius M.
Hi chriswhitehead,
I would like to make some clarifications.
> Did you change any information on account.live.com specifically on the location/country?
> Did you change the timezone and locale of your computer?
> When did you experience this latency?
> Did you add a lot of softwares on your computer?
> Did you change your ISP provider?
Thanks,
Hello Julius M
Sorry I haven't got back to you before now but I've had a few problems trying to make this reply.
I was using firefox as my Explorer. When I tried to open your message the system kept looping between 'hotmail logon' and 'connecting' and didn't get anywhere. Also, when I clicked on the 'reply' radio button below your message, nothing happened. ......I've now gone back to using Explorer 8 to try to reply.
to answer your questions:
>I haven't changed any information in account.live.
>I haven't changed the timezone or locale of this computer.
>I experience this latency about 3 weeks ago when a message popped up saying that it had been noticed that I was connected to the US server and did I want to revert back to the UK server. Unfortunately the message didn't stay on the screen long enough for me to click OK of for me to see who sent it. It may have been Microsoft or possibly from Firefox. Just before this, I had downloaded and installed several critical MS updates for Win 7.
>I haven't added any software to this computer recently.
>I haven't changed my ISP provider.
I have uninstalled Firefox and will try again with a fresh installation. Possibly Firefox went wibbly.
Thanks
Report as Abuse
Chris Whitehead
Julius M
I've just reloaded Firefox Ver 9 and the problem still exists.
Opening your link in firefox just loops and can't find a connection.
Also, I can't make a reply.
It seems that Firefox doesn't like Win Live Solution Centre or WLSC doesn't like Firefox.
Report as Abuse
It works OK in IE8 (but Internet Explorer lacks the refinements of other explorers... changability, bookmarks etc)
Hi chriswhitehead,
Since according to you, you did not change any information on your account information, therefore this is issue is not account related. Furthermore, since you did not change your ISP provider therefore this is not an internet connection issue.
It appears that this is a browser issue since you don't have problems with IE8 and the preferred browser does not work well with Hotmail. I have some suggest: please try to deactivate the firewall and access Hotmail via Firefox. If this does not work, please try to open your Hotmail via Firefox using other computer.
Thanks,
Windows Live Julius M.
Hi Julius M
I've tried again with Mozilla Firefox and it failed to allow me to properly open your reply and went into a ' connecting loop' when I tried to send.
IE8 works OK. This reply is with the Opera Browser. Let me know if you get this OK and I will advise Mozilla that their system is defective.
Regards
Chris Whitehead
Hi Chris,
Yes, your reply was posted properly. You can inform Mozilla about the issue.Hello,
Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache.
Note: ''This will temporarily log you out of all sites you're logged in to.''
To clear cache and cookies do the following:
#Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
#Under "Time range to clear", select "Everything".
#Now, click the arrow next to Details to toggle the Details list active.
#From the details list, check ''Cache'' and ''Cookies'' and uncheck everything else.
#Now click the ''Clear now'' button.
Further information can be found in the [[Clear your cache, history and other personal information in Firefox]] article.
Did this fix your problems? Please report back to us!
Thank you. -
I've been locked out of my iTunes account and Apple support say they can't reset it!
Apple seems to have a problem in which some accounts become locked and cannot be unlocked. Don’t bother responding with comment s like which i pulled form this site while tracking down my login issues:
"IT'S YOUR ACCOUNT YOUR RESPONSIBILITY IF YOUR STUPID ENOUGH TO SET UP AN ACCOUNT YOU CAN'T ACCESS THAN KICK YOUR OWN...TAIL!!! Pathetic cry babies....smh!"
This is my issue. My account has worked without an issue since I created the account 1+ years ago. Then for some reason i was prompted and i could not sign into my account. I went to iForgot site
Requested Email Verification to unlock account – I request email verification but the email does not arrive. I know my account emsil account works. I receive email every day to the email account from friends, family and even Apple (download billing receipts, and other apple notifications). I created another "test" apple id and received an email without This option does not work either because the verification email is not sent (or never arrives)
Next I went down the challenge question path. I cannot get past the enter birthdate page as it is never considers my birth date as valid entry. And yes, i know my birthdate but it is no longer accepted as a valid input.
I had a chat session with Apple support and they are aware of this type of issue but there is no process in place to fix these accounts. According to Apple Support (the person i chatted with) there is concern about protecting users identity by giving other access to your account. I personally question this response because i had account issue with other companies that mange personal date (e.g. my Bank) and the issue was resolved. Apple cannot or will not fix this issue. Without resolution i can not get to content i have purchased but have not downloaded and i can not purchases or upgrade exiting apps.
Any ideas?Apple's primitive security scheme was very visibly embarrased by a media writer who saw two of his devices more or less wiped clean while he watched helplessly due to a social engineering crack. (not a hack, a crack)
You and a number of others have been caught between Apple's shutting down identity repair system and whatever unspecified fix. How long are you stuck? Well, they have your money already, and you consumers tend to be okay with the abuse, so they aren't in any hurry. -
Here's the issue. Kids got themselves into some trouble on iPods. We set all restrictions any turned off iMessage etc, which I noticed they can't turn back on bc it's gray with the don't allow account changes set. BUT, it still allows Wi-Fi to be turned on and off! How can I disable them being able to turn that on wo asking me?? In ios 7, the blocking feature, fabulous, BUT, how can I keep the kids from UNBLOCKING numbers I have blocked? What I am looking to do actually is allow my kids to be able to text family but block everyone else. And ask me to turn on wi fi. How and can this even be done? Right now my d text is turned off completely. And she knows the inside and out of her device so she can turn wi fi on herself. On vacation she entered the wi fi code of our condo and so I did forget network, which didn't work and wi fi kept connecting anyway wo requiring password again! HELP! Thanks :) Also, they have iPods now but am asking these questions based on them getting our 4s's with ios 7.
TeresaBoo, I empathize with your dilemma and have a similar problem. I'm trying desperately to keep my teenage daughter away from a controlling and abusive boyfriend. Of course, she is in denial and thinks it's love. Sure, I can block text messages through our wireless provider, but iMessages run on an independent network. I can block a phone number from iMessaging on her phone, but she can unblock it just as easily. I wish there was some way for parents to create a password to protect settings. Don't let negative comments get you down. Honestly, if someone can't relate to your question or offer help, why are they even bothering to comment??
-
How do I use a pseudonym to setup an account to publish on iBooks?
I wrote a book using a pseudonym - how do I create a Paid Authors account when the FAQ says the name has to be a legal name that matches your identity?
The Apple ID should be able to be my peusdonym info and then the details of how to be paid, i.e. SS#, etc, can be my legal info.
Please advise...thanks in advance.As the publisher, you are obliged to provide your real information for legal reasons, such as taxation. However, there is no problem claiming that the author is "Joe Smith" when it is in fact you. I would get advise on doing this though, to be on the safe side. I don't believe there is any problem publishing with a fake author name, as long as you don't slander anyone or abuse the name of an existing auther, but I would find out before you publish your book, rather than after…
Michi. -
To check illegal skype access of my skype account
Hi,
I was not online on skype and attending one business meeting. My friend called me and said that I abused him on skype while I was not accessing that time. When I access my skype account. I found that he was true. Somebody has accessed and abused him. The same time I changed my password. I would like to know that how am I get report of the person who accessed illegally my account from which region and from which IP Address. Can I take a legal action against the guy who illegally accessed my account. Many thanks in advance to help me to arrange the details or to get information of illegal access.
Best regards,Hi, Jaminy, and welcome to the Community,
Report this incident to your local law enforcement agency. The police have the resources to obtain the information you seek from Skype directly; Skype's Customer Service representatives do not have access to this information.
Here is a link to start with: contact customer service
Best regards,
Elainem77
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often! -
I am unable to access my Skype account because it has been suspended.
I have not logged into skype directly with the default client in long time, but indirectly with IMO all the time. I was on a call not a week ago and everything was fine.
Now that I have been suspended and can not remember exactly which date I signed up for the service, nor a list of names in my contact list (Account names? I usually rename my contacts)
Now without access to my account, I am unable to reference my answers therefore creating a catch 22. I have some very important contacts including a budding love interest that I only have access to through Skype. This software was created to bring people together, not to tear them apart because something decided that my account was being hacked. I have tried to find a local chat log on my PC for Skype but have turned up nothing. There is nothing Customer Support can do for my situation apparently, but there has GOT to be another way to prove that my account is indeed my own account. Wouldn't you think they would ask you for birthdate and such? I've honestly had less trouble proving my identity to banks.
Please if anyone can help, give suggestions... I'm heart broken
SUSPENDED ACCOUNT: kebunkun
1:41:41 AM System
Thank you for contacting Skype Customer Support!
1:41:46 AM System
Please hold for the next available Live Support Agent.
1:42:36 AM System
Due to unexpected high volume, the waiting time is longer than usual. We apologise for the inconvenience.
1:43:16 AM System
Erwin Ray R. has joined this session!
1:43:16 AM System
Connected with Erwin Ray R.
1:43:26 AM Erwin Ray R.
Hello! Welcome to Skype Live Support! My name is Ray. How may I help you?
1:44:03 AM kebunkun
Hello my account was suspended, got an email telling me to deal with this over live chat
1:45:26 AM Erwin Ray R.
I understand your concern and I will see what I can do about this.
May I know your Skype username please?
1:45:35 AM kebunkun
kebunkun
1:45:41 AM Erwin Ray R.
Thank you.
1:45:57 AM Erwin Ray R.
It may take me 2-3 minutes to research this for you. Can you hold while I look into this for you?
1:46:04 AM kebunkun
ill wait
1:49:26 AM Erwin Ray R.
Thank you for waiting.
1:49:41 AM Erwin Ray R.
To be able to help you I need you to provide all of the following details:
1. How did you pay? (what kind of payment method did you used for your account)
2. What is the email address you provided at registration?
3. When did you create your Skype account (month/year)
4. Give us the names of 5 buddies in your contacts list (Skype usernames)
1:50:05 AM kebunkun
Alright give me a second here
1:55:11 AM Erwin Ray R.
Just checking if we are still connected.
1:55:30 AM kebunkun
we are
1:57:55 AM kebunkun
I do not have a payment account
@gmail.com
Created my skype account 2006 I think, its been too long and I don't have email records to look at.
List of Names
1:59:36 AM Erwin Ray R.
Thank you.
1:59:46 AM Erwin Ray R.
One moment please while I check this for you.
2:04:01 AM Erwin Ray R.
Thank you for waiting.
2:04:11 AM Erwin Ray R.
I do apologize as some of the information that you have provided did not match our records. Please provide following information :
2:04:16 AM Erwin Ray R.
1. What name did you provide at registration (first + last)
2. What country did you select during registration
3. Give us any previous email address you may have used?
4. Give us the name of any contact group/list you have created
2:04:39 AM kebunkun
Kevin
Canada
@hotmail.com
trying to think of what contact groups I had
2:09:44 AM Erwin Ray R.
Thank you.
2:09:54 AM Erwin Ray R.
I’m sorry but it seems that not all of the answers match the data stored in our systems.
2:09:59 AM Erwin Ray R.
It is most regrettable that we will not be able to cannot carry out the request for safety reasons.
2:10:04 AM Erwin Ray R.
I strongly suggest that you check your records and contact us again with the correct answers.
2:10:09 AM Erwin Ray R.
Our customer’s security is our main priority so I hope you understand we need to treat this with caution.
2:10:19 AM kebunkun
is there some place where I can access my skype chat logs?
2:10:32 AM kebunkun
Usually I would just sign in and check on skype but I can't even do that
2:11:55 AM Erwin Ray R.
We do apologize as for it is not possible to see the chat logs since your account was suspended.
2:12:19 AM kebunkun
sooo... what are my options now?
2:12:35 AM Erwin Ray R.
I strongly suggest that you check your records and contact us again with the correct answers.
2:12:49 AM kebunkun
i dont have any records... if I cant access my acount
2:14:00 AM Erwin Ray R.
I am really sorry but keeping our customers’ details secure is our main concern so I am not able to proceed without this information.
2:14:17 AM kebunkun
i understand that but this is a catch 22 now
2:14:25 AM kebunkun
is there a way to call in and verify?
2:14:33 AM kebunkun
here has to be another option
2:14:50 AM Erwin Ray R.
We do apologize as for this is the only way to verify your account.
2:15:42 AM kebunkun
so I should just forget about this account, and leave some very very important information in my chat logs to just disappear
2:17:24 AM Erwin Ray R.
As stated earlier, we recommend that you check your records and contact us again with the correct answers.
2:17:24 AM kebunkun
it also says here in your help pace
"If you have received an email telling you that your account has been suspended for subscription abuse, you can continue to make free Skype calls and send instant messages. However, you will be unable to continue using paid products such as Skype Credit, subscriptions and Skype Premium.
The suspension of your access to paid products is permanent and you will be unable to transfer any existing products to a new account or receive a refund."
2:18:01 AM kebunkun
I can continue to make free skype calls and send Instant messages
2:18:35 AM Erwin Ray R.
I am sorry but that is no longer possible on your account.
2:18:42 AM Erwin Ray R.
It is fully suspended from our end.
2:18:42 AM kebunkun
and why is that may I ask?
2:18:58 AM kebunkun
I was only on a few days ago on a call with my friends
2:19:35 AM Erwin Ray R.
The account blocking process is usually an automated process and is initiated when it detects certain abnormalities in customer accounts. It is in place to protect our customers’ security, which we take very seriously.
2:19:38 AM kebunkun
I dont have any credit cards or any kind of money tied to my account, so there is no danger of me losing any kind of money
2:20:12 AM kebunkun
I understand you take it very seriously but you need to offer me another way to prove that this account is mine
2:20:40 AM kebunkun
without being able to long in how the heck am I supposed to know some of the answers to your questions?
2:20:51 AM kebunkun
I mean this is MY account. There are many other ways to prove it
2:20:54 AM Erwin Ray R.
I am sorry but for security reasons I am not able to proceed any further with this request.
2:21:08 AM kebunkun
can I tell you what I was using for my profile picture?
2:21:12 AM Erwin Ray R.
Please check your records and contact us again with the correct answers.
2:21:16 AM kebunkun
I can send you the exact same photounfortunately, I think if you will not be able to provide the verification information that the support team is requesting, there may be no more way for you to regain your account.
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