Account Holder Status.

Over a period of weeks I have been trying to have my BT profile granted Account Holder status. To do so requires a 4-digit PIN. For security reasons these are sent out by snail mail, taking up to a week for each PIN. I have had seven PINs over a period of 5+ weeks, none of which has worked. Last week I received three PIN letters in two days. BT staff do not seem to know what they are doing and I was told by one supervisor that the PIN system is a shambles, which I can certainly confirm. I need to achieve account holder status in order to get access to My Extras, including BT Wi-Fi and BT Mail. I am surprised to find no reference to this problem in the forum. Are there any more fellow-sufferers out there?
My Extras shows the following error message:
"We can’t retrieve your Extras, either because you have a calling plan or a broadband service in this account or because you are not the account holder. Please let us know if you do have a calling plan or broadband service in this account and you are th..., so we can amend your profile."
Selecting the link takes you to a form relating to faulty hardware and has nothing to do with account holder status or PINs.

I tried to edit my last message, but ran out of time. It is no longer relevant in the light of what I have been trying tonight.
My problem is becoming more clearly defined and it would appear that the reason I have no access to BT Wi-Fi and BT Mail is because I do not have a BT ID based on a BT Mail address.
After writing the last message I remembered that I had not installed the BT Wi-Fi app on my new Samsung Galaxy Tab 3 so I have just done so and the app will not accept my current BT ID (which is my Mail.com email address) and password. The error message says I must be a BT Broadband customer. Reading the BT requirements again it would appear that I cannot have BT Wi-Fi unless I have as an ID a BT Mail or BT Yahoo! Mail address. The latter was deactivated by BT at my request. The fact that BT Wi-Fi is still running on my Galaxy S2 smartphone must be a hangover from my original ID based on my deactivated (or in the queue for deactivation) "*@btinternet" address.
For the record the BT ID based on my Mail.com address was set up by a BT staff member during a telephone conversation and she also suggested the password, which I am still using. Is that not a clue to the resolution of this problem? Let me have a new BT Mail address which I can use as my ID and everything will drop into place. Ha!
As an aside, I installed the BT Cloud Extra on my desktop PC and Galaxy Tab tonight. I used my Mail.com address, and it was accepted no bother at all.

Similar Messages

Can't claim account holder status!

I have exactly the same problem that others have previously listed here, of not being able to claim account holder status on my account. I spoke to BT about multiple accounts that I had attached to my customer number and requested that all would be removed except one under my current email address. BT deleted the primary account and left me with a guest account which does not have the account holder status....cheers for that!! Now I've been waiting three weeks, on and off chat, on and off the phone, multiple emails sent and absolutely no satisfactory conclusion to the issue. Without account holder status I cannot use BTsport online or use BTcloud, thus I cannot access important backed up documents etc. How on earth can I get someone to resolve this issue if I keep getting hung up on, or re-queued in chat? This is appauling customer service for something that should be relatively easy to rectify!! Please can anyone help?

I tried to edit my last message, but ran out of time. It is no longer relevant in the light of what I have been trying tonight.
My problem is becoming more clearly defined and it would appear that the reason I have no access to BT Wi-Fi and BT Mail is because I do not have a BT ID based on a BT Mail address.
After writing the last message I remembered that I had not installed the BT Wi-Fi app on my new Samsung Galaxy Tab 3 so I have just done so and the app will not accept my current BT ID (which is my Mail.com email address) and password. The error message says I must be a BT Broadband customer. Reading the BT requirements again it would appear that I cannot have BT Wi-Fi unless I have as an ID a BT Mail or BT Yahoo! Mail address. The latter was deactivated by BT at my request. The fact that BT Wi-Fi is still running on my Galaxy S2 smartphone must be a hangover from my original ID based on my deactivated (or in the queue for deactivation) "*@btinternet" address.
For the record the BT ID based on my Mail.com address was set up by a BT staff member during a telephone conversation and she also suggested the password, which I am still using. Is that not a clue to the resolution of this problem? Let me have a new BT Mail address which I can use as my ID and everything will drop into place. Ha!
As an aside, I installed the BT Cloud Extra on my desktop PC and Galaxy Tab tonight. I used my Mail.com address, and it was accepted no bother at all.

Confirm Account Holder Status Frustration

Hi,
After upgrading my broadband package 4 or 5 weeks ago, I've been unable to confirm my account holder status, it always says "Sorry, something has gone wrong. Please try again later." . I have tried creating a new BTID as suggested elsewhere on this forum with the same BT account, but this has the exact same error.
I have now spent the last 4 weeks repeatedly going round in circles talking to BT Customer Support on the phone and this seems to be going nowhere, they promise to call back and never do. Is there any way to escalate this issue and just get it fixed?
Thanks in advance,
Brian

Hi dlp-usb232,
Welcome to the forum and thanks for posting!
I will help get this sorted for you.
Click on my username and under the "about me" section you will the link to get in touch with us. Whenever we receive your details we will go from there.
Cheers,
Olgac
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

You are not the account holder woes...

Bit of a long story this...
I used my email address to help my mum to sign up to BT about five years ago as she didn't have one. She has since left BT and uses another provider.
I thought nothing at all of this when upon moving into my newly purchased home I signed up to BT for myself about a month ago, using the same email address as had been used all those years previous.
I received the account number through the post and proceeded to sign up to myBT for online billing. On attempting this it stopped me as my email was already on the BT system. I used this address to log back into my mum's now long cancelled account and amended the email address of that one to another of my email addresses so as I could use my favoured address for the online billing. When I completed this registration it told me that I was not the account holder and that my mum was.
I used the chat help several times and was told that this was resolved within 7 days and to try again after that. I heard nothing and about 2 weeks later I have logged on to find the issue still remains. I again took to chat and the helper cancelled the myBT account connected to my mother's name (with the email address I didn't want to use) and told me it should now work. It didn't. Nothing changed.
Tired of the chat service I then took to the phones. Three hours later and I have got nothing to show but a monumental phone bill (I do not have a phone to connect to the landline to take advantage of the 0800 service) so had to rely on the 0330 numbers. I have explained my problem to about 12 people, been kept on hold for over 30 mins, been promised a call back which never came, had an attempt to sell me additional services (insult to injury?!) and still nothing. Basically it now seems that nobody at all is the account holder and that nobody can access this profile.
I can not access much of the myBT functionality and I can not watch BT Sport through the online service (literally the only reason I went with BT). The latest is that somebody will call me tomorrow although I am not going to hold my breath.
This is the error I am getting... There is no option to change the account holder on the page, I can either click to go back a page or ring the number which I found of no use at all.
Some of our services, such as the BT Wi-fi, BT Cloud and BT Sport Apps, are only available to the BT Account Holder. We may ask you to confirm if you are the Account Holder before you can use some BT services. You can check and change your Account Holder status on this page.
You aren't the account holder
- The account holder is *my mother's name*.
If you believe that you should be the account holder, please call 0800 800 150.
I have access to two accounts...
One in my mother's name using an email I don't want to use which is now (thanks to the BT employee on chat) not connected to any BT account. If I try and connect it using my account number it states that it willl be a guest account because *my mother's name* is the account holder.
One in my name with the email address I want to use. This is connected to the correct BT account but is again just a guest account with no access to the BT sport online app that I purchased the service for.
I've paid for a year's line rental up front by credit card but before I call the bank and ask them to reverse this payment and cancel the direct debit for the monthly payment can anyone help at all?
Thoroughly cheesed off already.

I think the only way you are going to solve this is with mod help. Mods will post a contact us link after reading this post.
After completing the email NOT PM then you join a queue of other customers waiting for mod help. The mods will get back to you in 3/5 working days either by phone or email
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Not account holder

I have tried unsuccessfully for two days; making numerous phone calls to BT, to get them to sort out my account so I can access BT Sport.
MyBT says I'm not the account holder, the account belongs to dcwales2012, strange as I am dcwales2012 (real name not shown). Tried to edit account, nothing works, because I'm not account holder, can only change email and phone numbers. No other accounts registered to my name, or hidden.
Last call to BT yesterday, when they said account would be changed in 48 hours. Checked this morning and account had been changed, but to wrong email address. Still says I'm not account holder.
So after speaking to three BT call reps, sitting in a chat queue for 45 mins only to be thrown out when I reach number one in the queue, I've gone one step forward and three back.
Does anyone have any ideas, other than the ones posted in other topics, because I've tried them all but with no success.

Hi dcwales2012
After some more research I logged into My Bt then went to edit account (didn't do anything) at the bottom of page back to profile, this opened up into My Accounts and under Residential account holder status You are not the account holder If you believe that you should be the account holder, please call 0800 800 150. So again I phoned and after 20 minutes I spoke to a guy who insisted I am the account holder and swiftly passed me onto tech support who guess what never answered after a 45 minute wait. I have been going round in circles for two months now and I am close to giving up on Bt

Getting Account Hold or Ref Detail from Vendor master in IDOC

Hi,
In the vendor master, payment transaction,, I would like to get the account hold or reference details field in the IDOC field when the payment in done by F110.
Does anyone how to bring that field.
Thanks,
JR

Hello
The IDOC has three parts, the header (Content, structure,sender,receiver and status) Data segment (Segment number and field of 1000 character), status records.
Modifications to IDOC can be done by the ABAPer by changing the logic in the program. Please discuss with the tech team / change / test .
Reg
*Assign points if useful

How do I post an Invoice with 'on hold' status using this BAPI?

Hey everyone,
Okay, I'm working on an interface that will take Incoming Invoice information we receive from vendors and post it into the SAP system. I'm still relatively new to ABAP, so it's a little slow-going for me...
The BAPI is IncomingInvoice. What we want to do is try to post the Incoming Invoice using the CreateFromData method. That part, I'm clear on. However, if there are any problems, the client wants us to post it with a status of 'on hold.'
I'm been doing a lot of searching and a lot of BAPI documentation reading, but I'm not finding the answer. I thought at first I could use the Change method, but it looks like I have to have an Invoice already out there in a particular status. So if the CreateFromData somehow fails and doesn't really post an Invoice, then I think using the Change method is pointless.
I thought the answer was to use the PreliminaryPostSingle method, as the documentation states that "enables you to post provisional invoice documents. Provisional invoice documents have the status 'on hold', 'on hold (from parking)', 'parked', 'parked as complete' or 'parked and released'." But here's the kicker -- it expects IMPORT parameters of the INVOICEDOCNUMBER and FISCALYEAR. But I don't have those yet, right? Why does the method tell me it can post documents with this kind of status, but it expects me to provide key fields to an Invoice that doesn't yet exist, doesn't have a field that lets me set the status, and only returns the standard "return" table?
I'm pulling my hair out on this one, guys. I'm really hoping someone out there can help out. As always, helpful posts will be duly rewarded with points. Thanks everyone!

Vyerah, sorry for the delay in the reply, but we only recently decided how to approach this. Due to further discussions about the criteria, it was decided that we wouldn't worry about the "on hold" -- if we try to post an Incoming Invoice and it fails, then it'll be reported as such in an output file.
Certainly made my life easier, as I thought I was going to have to clone the BAPI and try to get it so that it posted with an "on hold" status. I'm very, very surprised to see that, apparently, SAP doesn't provide a function or BAPI to allow you to post an Invoice as "on hold." Oh well.
Anyway, I wanted to give you the update. Thanks again!

After getting a new desktop I downloaded iTunes and authorized my new computer and then de-authorized my old one, When I try to update my 5S it says my phone is not authorized and list my wifes email address as the account holder and not mine. How

After getting a new desktop I downloaded iTunes and authorized my new computer and then de-authorized my old one, When I try to update my 5S it says my phone is not authorized and list my wifes email address as the account holder and not mine. How do I correct this. I am using Windows 8.1 . My wife has never had an iTuunes account

Hello Lakesidetom,
It sounds as though you are experiencing an issue with an Apple ID and authorizations. Based on your post, it sounds like you are familiar with the authorizing and deauthorizing process. The Apple ID in question (your wife's email) may be originating from the iPhone you are attempting to update. Is it possible that your wife created an Apple ID or iCloud account which is signed in on that iPhone? Below, I have included links to some resources that may help you determine if your wife has created an Apple ID:
How to find your Apple ID - Apple Support
Use these steps if you forgot your Apple ID or aren't sure that you have one.
Apple - My Apple ID
If you can't remember your Apple ID, just provide us with some information and we'll find it for you. Then we'll help you reset your password.
Thank you for contributing to Apple Support Communities.
Cheers,
Bobby_D

Message got struck in hold status in message monitoring.

Hi SDNers,
             I am doing Idoc to File scenario. I triggered an Idoc and it is successfully processed in XI and got struck in message monitoring with hold status.
             After repetetive attempts of restarting the message, still it is in hold status.
             Even if I tried to cancel the message, it is not cancelling as it is in hold status.
            Can anybody please help how to process the message or can anybody explain how to cancel the message from message monitoring, which is in hold status.
Regards,
Jayaram.G

Hi,
If the message that has not yet been delivered is not in error state, the problem cause is probably that the message is blocked in the QRFC queues of the Integration Engine.
Check queue status
Call the Integration Server and call transaction SMQR in the sender and receiver Integration Engine in the corresponding system client.
Check the status of the scheduler and the status of the XBQ* and XBT* queues:
u25CF     Inbound qQueues
XBTI* (ExactlyOnce)
XBQI* (ExactlyOnceInOrder)
u25CF     Outbound queues
XBTO* (ExactlyOnce)
XBQO* (ExactlyOnceInOrder)
u25CF     Acknowledgment queues
XBTB* (ExactlyOnce)
XBQB* (ExactlyOnceInOrder)
u25CF     Large message queue
XBTL* (ExactlyOnce)
If the scheduler has the status Waiting, it is waiting for free work processes. This is why delays occur when XML messages are processed.
If not all necessary queues are registered, you can search for queues with the name prefix above using transaction SMQ2. Use transaction SXMB_ADM to register the queues in this case.

How to find out the Accounting document status for sales order

Hi
We have created the sales document by referring the billing document of contract no.Aftre that we have raised invoice for sales document. Now system is generated both invoice , accounting document and the value is appearing against the invoice document. However the status against the accounting document is showing as not cleared. I want to know where we could see this status in Table,
Normally we can see the status in FPLT for contracts since its having the billing plan no. Suppose if the billing plan is not available like S.O , How to check the status in table?
I have refered so many tables but not helping. Since i want to get the uncleared value of accouting document.
Please help me.
Regards
Thenna

Hi Thenna
The accounting document status in the document flow is determined dynamically when you display the document flow,
it's not saved in a specific table.
Here is the relevant logic:
LV05CF01 -> form BUCHHALTUNGSBELEG
IF vbrk-vbeln <> vbfa_tab-vbeln.
   PERFORM vbrk_ermitteln USING vbfa_tab-vbeln.
   REFRESH xbkpf.
   CALL FUNCTION 'FI_DOCUMENT_READ'
    LOOP AT xbseg WHERE bukrs EQ xbkpf-bukrs
                  AND   belnr EQ xbkpf-belnr
                  AND   gjahr EQ xbkpf-gjahr
                  AND   ( koart EQ 'D' OR koart EQ 'K' ).
    ENDLOOP.
            IF NOT sy-subrc IS INITIAL.
SET STATUS TO 'No items are cleared'
              l_xdoc_num-status = 'A'. <<<
            ELSE.
              LOOP AT xbseg WHERE augbl IS initial
                            AND   umskz NE 'A'
                            AND   vorgn NE 'AZUM'
                            AND   ( koart EQ 'D' OR koart EQ 'K' ).
              ENDLOOP.
              IF NOT sy-subrc IS INITIAL.
Set status to 'All items are cleared'
                l_xdoc_num-status = 'C'. <<<
              ENDIF.
            ENDIF.
Regards,
Alex

After F110 run in the payment file the account holder details are missed

Hai
After running the F110 pament run, In the payment file the ACCOUNT HOLDER name is missing . The ACCOUNT HOLDER details must picked up from VENDOR MASTER. This is happening when ACCOUNT HOLDER and VENDOR are different. When ACCOUNT HOLDER and VENDOR are same it is displaying Correctly.The Bottom line is when VENDOR=ACCOUNT HOLDER, in the payment file it is displaying the VENDOR name correctly. But When VENDOR is not= ACCOUNT HOLDER, in the Payment file ACCOUNT HOLDER name is blanked out. The bank requires the name in that field in the payment file.
Kindly Assist me
Thanks in advance
Regards,
Akash Narayana

Hello Friends - Can you please give me a little idea on what could be the reason for the below issue.
We are using the program RFFOJP_T and when payment file is generated, some of the payment details are missing.
I have executed payment run for 5 payments and only one 1 has come to the file and below 4 are missing.
The following payment documents/payment orders were not updated
(Result of the payment document update)
    CoCd Payment document/Payment order
    9770 1400001524
    9770 1400001525
    9770 1400001526
    9770 1400001527
The accompanying payment media have not been generated
>
> Overview of the files generated (DME)
> Name / File name
Thanks

Messages stuck in Holding status in Runtimeworkbench

Hi,
Some Messages are stuck in Runtime workbench of PI in Holding status,When I resend the messages they return to same status again.
The messages are sent on 15-5-2014.I could not find those messages either in SXMB_MONI or SMQ2.
Now how to resend the messages successfully.Appreciate your help in this.

Hi Gurudatta,
If it is EOIO then you can go the Messaging System and there you can find the message which is blocking the other queues. Check the first message and delete it
And go to runtime work bech ---Message Monitoring --Adapter Engine and filter Holding message and Resend/cancel the first holding message
If it is not successfull stop and start the recevier communication channel. This will work
Regards,
SK

Messages in HOLDing status

Hi Gurus,
I have a problem with messages in XI. Some of them are in a HOLD status, some work fine. There is no reason why they should be in a HOLD status. I've checked SMQ1, SMQ2 - all clear.
Is there I can do
a, process these messages (they are now in AE waiting to be written in target file)
b, to avoid this HOLD status in future
Thank you,
Olian

Hi,
In RWB -
> Message Monitoring.
Check the interface here and see what is the cause of HOLD.
if you are using FCC in you CC then may be one/more fields having problem due to incorrect data.
Also chekc RWB -
> Component Monitoring (look at receiving CC)
Regards,
Sarvesh

Vendor "Account holder" information to be transmitted to bank

Dear All,
I have a requirement where for one of the Vendor, Payer Account holder information is different that the Vendor name.
The requirement is that 'Account Holder' information should be transmitted to bank while payment is done through F110.
Would appreciate if you can let me know where the config is maintained. Also let me know how the testing can be done to check as to which name is getting transmitted to bank.
Best regards,
Karan a

Hi,
If the address is right and you have only a different name, you may enter this name in the "Account hold" field of the "Payment transaction" screen (field LFBK-KOINH).
If the address is also different, you may create another supplier and put his number in the "alternative payee" field, either at supplier level (LFA1-LNRZA) either at company code level (LFB1-LNRZB).
In the last case, the right name and address will be transmitted to the bank in any case. In the first case, it may depent from the country, but with DMEE it's right, the field FPAYH-KOINH if filled with the contents of REGUH-HOINH (account holder) if not empty and with ZNME1 (supplier's name) in other cases (it's working fine in Luxembourg with DMEE engine and standard tree).
For testing it is possible to create the payment file at proposal level; if it is not right you may delete the proposal.

ON HOLD STATUS

Does anyone know what the "on hold" status means when i check the status of my repair.

Hi brockelliott80,
I am happy to help you with this. There are several possibilities, but to know the exact reason that applies to you, please contact phone support and they can pull up the status of your repair.
You can contact HP Technical Support at 1-800-474-6836 in North America. For all other regions
click here
Regards,
Malygris1
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping!

Account Holder Status.

Similar Messages

Maybe you are looking for