Can't claim account holder status!

I have exactly the same problem that others have previously listed here, of not being able to claim account holder status on my account. I spoke to BT about multiple accounts that I had attached to my customer number and requested that all would be removed except one under my current email address. BT deleted the primary account and left me with a guest account which does not have the account holder status....cheers for that!! Now I've been waiting three weeks, on and off chat, on and off the phone, multiple emails sent and absolutely no satisfactory conclusion to the issue. Without account holder status I cannot use BTsport online or use BTcloud, thus I cannot access important backed up documents etc. How on earth can I get someone to resolve this issue if I keep getting hung up on, or re-queued in chat? This is appauling customer service for something that should be relatively easy to rectify!! Please can anyone help?

I tried to edit my last message, but ran out of time. It is no longer relevant in the light of what I have been trying tonight.
My problem is becoming more clearly defined and it would appear that the reason I have no access to BT Wi-Fi and BT Mail is because I do not have a BT ID based on a BT Mail address.
After writing the last message I remembered that I had not installed the BT Wi-Fi app on my new Samsung Galaxy Tab 3 so I have just done so and the app will not accept my current BT ID (which is my Mail.com email address) and password. The error message says I must be a BT Broadband customer. Reading the BT requirements again it would appear that I cannot have BT Wi-Fi unless I have as an ID a BT Mail or BT Yahoo! Mail address. The latter was deactivated by BT at my request. The fact that BT Wi-Fi is still running on my Galaxy S2 smartphone must be a hangover from my original ID based on my deactivated (or in the queue for deactivation) "*@btinternet" address.
For the record the BT ID based on my Mail.com address was set up by a BT staff member during a telephone conversation and she also suggested the password, which I am still using. Is that not a clue to the resolution of this problem? Let me have a new BT Mail address which I can use as my ID and everything will drop into place. Ha!
As an aside, I installed the BT Cloud Extra on my desktop PC and Galaxy Tab tonight. I used my Mail.com address, and it was accepted no bother at all.

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Account Holder Status.

Over a period of weeks I have been trying to have my BT profile granted Account Holder status. To do so requires a 4-digit PIN. For security reasons these are sent out by snail mail, taking up to a week for each PIN. I have had seven PINs over a period of 5+ weeks, none of which has worked. Last week I received three PIN letters in two days. BT staff do not seem to know what they are doing and I was told by one supervisor that the PIN system is a shambles, which I can certainly confirm. I need to achieve account holder status in order to get access to My Extras, including BT Wi-Fi and BT Mail. I am surprised to find no reference to this problem in the forum. Are there any more fellow-sufferers out there?
My Extras shows the following error message:
"We can’t retrieve your Extras, either because you have a calling plan or a broadband service in this account or because you are not the account holder. Please let us know if you do have a calling plan or broadband service in this account and you are th..., so we can amend your profile."
Selecting the link takes you to a form relating to faulty hardware and has nothing to do with account holder status or PINs.

I tried to edit my last message, but ran out of time. It is no longer relevant in the light of what I have been trying tonight.
My problem is becoming more clearly defined and it would appear that the reason I have no access to BT Wi-Fi and BT Mail is because I do not have a BT ID based on a BT Mail address.
After writing the last message I remembered that I had not installed the BT Wi-Fi app on my new Samsung Galaxy Tab 3 so I have just done so and the app will not accept my current BT ID (which is my Mail.com email address) and password. The error message says I must be a BT Broadband customer. Reading the BT requirements again it would appear that I cannot have BT Wi-Fi unless I have as an ID a BT Mail or BT Yahoo! Mail address. The latter was deactivated by BT at my request. The fact that BT Wi-Fi is still running on my Galaxy S2 smartphone must be a hangover from my original ID based on my deactivated (or in the queue for deactivation) "*@btinternet" address.
For the record the BT ID based on my Mail.com address was set up by a BT staff member during a telephone conversation and she also suggested the password, which I am still using. Is that not a clue to the resolution of this problem? Let me have a new BT Mail address which I can use as my ID and everything will drop into place. Ha!
As an aside, I installed the BT Cloud Extra on my desktop PC and Galaxy Tab tonight. I used my Mail.com address, and it was accepted no bother at all.

Confirm Account Holder Status Frustration

Hi,
After upgrading my broadband package 4 or 5 weeks ago, I've been unable to confirm my account holder status, it always says "Sorry, something has gone wrong. Please try again later." . I have tried creating a new BTID as suggested elsewhere on this forum with the same BT account, but this has the exact same error.
I have now spent the last 4 weeks repeatedly going round in circles talking to BT Customer Support on the phone and this seems to be going nowhere, they promise to call back and never do. Is there any way to escalate this issue and just get it fixed?
Thanks in advance,
Brian

Hi dlp-usb232,
Welcome to the forum and thanks for posting!
I will help get this sorted for you.
Click on my username and under the "about me" section you will the link to get in touch with us. Whenever we receive your details we will go from there.
Cheers,
Olgac
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

You are not the account holder woes...

Bit of a long story this...
I used my email address to help my mum to sign up to BT about five years ago as she didn't have one. She has since left BT and uses another provider.
I thought nothing at all of this when upon moving into my newly purchased home I signed up to BT for myself about a month ago, using the same email address as had been used all those years previous.
I received the account number through the post and proceeded to sign up to myBT for online billing. On attempting this it stopped me as my email was already on the BT system. I used this address to log back into my mum's now long cancelled account and amended the email address of that one to another of my email addresses so as I could use my favoured address for the online billing. When I completed this registration it told me that I was not the account holder and that my mum was.
I used the chat help several times and was told that this was resolved within 7 days and to try again after that. I heard nothing and about 2 weeks later I have logged on to find the issue still remains. I again took to chat and the helper cancelled the myBT account connected to my mother's name (with the email address I didn't want to use) and told me it should now work. It didn't. Nothing changed.
Tired of the chat service I then took to the phones. Three hours later and I have got nothing to show but a monumental phone bill (I do not have a phone to connect to the landline to take advantage of the 0800 service) so had to rely on the 0330 numbers. I have explained my problem to about 12 people, been kept on hold for over 30 mins, been promised a call back which never came, had an attempt to sell me additional services (insult to injury?!) and still nothing. Basically it now seems that nobody at all is the account holder and that nobody can access this profile.
I can not access much of the myBT functionality and I can not watch BT Sport through the online service (literally the only reason I went with BT). The latest is that somebody will call me tomorrow although I am not going to hold my breath.
This is the error I am getting... There is no option to change the account holder on the page, I can either click to go back a page or ring the number which I found of no use at all.
Some of our services, such as the BT Wi-fi, BT Cloud and BT Sport Apps, are only available to the BT Account Holder. We may ask you to confirm if you are the Account Holder before you can use some BT services. You can check and change your Account Holder status on this page.
You aren't the account holder
- The account holder is *my mother's name*.
If you believe that you should be the account holder, please call 0800 800 150.
I have access to two accounts...
One in my mother's name using an email I don't want to use which is now (thanks to the BT employee on chat) not connected to any BT account. If I try and connect it using my account number it states that it willl be a guest account because *my mother's name* is the account holder.
One in my name with the email address I want to use. This is connected to the correct BT account but is again just a guest account with no access to the BT sport online app that I purchased the service for.
I've paid for a year's line rental up front by credit card but before I call the bank and ask them to reverse this payment and cancel the direct debit for the monthly payment can anyone help at all?
Thoroughly cheesed off already.

I think the only way you are going to solve this is with mod help. Mods will post a contact us link after reading this post.
After completing the email NOT PM then you join a queue of other customers waiting for mod help. The mods will get back to you in 3/5 working days either by phone or email
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Not account holder

I have tried unsuccessfully for two days; making numerous phone calls to BT, to get them to sort out my account so I can access BT Sport.
MyBT says I'm not the account holder, the account belongs to dcwales2012, strange as I am dcwales2012 (real name not shown). Tried to edit account, nothing works, because I'm not account holder, can only change email and phone numbers. No other accounts registered to my name, or hidden.
Last call to BT yesterday, when they said account would be changed in 48 hours. Checked this morning and account had been changed, but to wrong email address. Still says I'm not account holder.
So after speaking to three BT call reps, sitting in a chat queue for 45 mins only to be thrown out when I reach number one in the queue, I've gone one step forward and three back.
Does anyone have any ideas, other than the ones posted in other topics, because I've tried them all but with no success.

Hi dcwales2012
After some more research I logged into My Bt then went to edit account (didn't do anything) at the bottom of page back to profile, this opened up into My Accounts and under Residential account holder status You are not the account holder If you believe that you should be the account holder, please call 0800 800 150. So again I phoned and after 20 minutes I spoke to a guy who insisted I am the account holder and swiftly passed me onto tech support who guess what never answered after a 45 minute wait. I have been going round in circles for two months now and I am close to giving up on Bt

HT4907 i am trying to set up an airdisk that is connected to my parents airport extreme, though next to my iCloud account details i get a yellow status light and can't get a hold on the airdisk being connected to an other internet connection..what should

i am trying to set up an airdisk that is connected to my parents airport extreme,
though next to my iCloud account details i get a yellow status light and can't get a hold on to the airdisk when i'm being connected to a different internet connection..what should i do?
sharing is enabled and i entered the right account details.
the disk shows up connected to my parents network, but i want to access it from my place as well

Encryption wouldn't matter except for Wifi.
While 10.2 might help, there's not much you can do on the Internet these days with less than 10.4.11
Tiger Requirements...
To use Mac OS X 10.4 Tiger, your Macintosh needs:
    * A PowerPC G3, G4, or G5 processor
    * Built-in FireWire
    * At least 256 MB of RAM (I recommend 1GB minimum)
    * DVD drive (DVD-ROM), Combo (CD-RW/DVD-ROM) or SuperDrive (DVD-R) for installation
    * At least 3 GB of free disk space; 4 GB if you install the XCode 2 Developer Tools (I recommend 20GB minimum)
http://support.apple.com/kb/HT1514
http://www.ebay.com/sch/i.html?_nkw=mac+os+x+tiger+retail+10.4
See Tom's, (Texas Mac Man), great info on where/how to find/get Tiger...
https://discussions.apple.com/message/15305521#15305521
Or Ali Brown's great info on where/how to find/get Tiger...
http://discussions.apple.com/thread.jspa?messageID=10381710#10381710
As far as Memory, that's sort of easy, find your eMac here...
http://eshop.macsales.com/MyOWC/Models.cfm?Family=emac&sType=Memory
As far as Hard Drive, it's not easy to replace the Internal drive, I'd maybe suggest an external Firewire drive to boot from...
http://eshop.macsales.com/item/Other%20World%20Computing/MAU4S7500G16/

Can Primary Account Holder See My Messages?

I'm on a plan where I am on a sub account. Everything is in my friend's name as SS#. Can she see, online, the picture/video or text messages I send and receive?

As long as you are not uploading the pictures to be viewed on the Verizon website! Any pictures uploaded to Verizon to be shared that way, can be viewed by the account holder. If you are just sending and receiving them from one phone to another, then the sender and recipient are the only ones who will see them.

HT201441 I can't get a hold of the previous owners iCloud how else can i erase the account

I can't get a hold of the previous owners iCloud account or Apple ID ,how else can I erase his account so I could activate my phone

So after hitting "Delete" for the second time (which I did not do because I did not want to delete my account) it asks for a password?
Can't the phone just be reset back to factory?
Settings>General>Reset>[choose your option]
or
Reset throught the iTunes you will be syncing with?

Hye. can i claim warranty my iphone if i has problem to delete icloud account?? tq

hye guys. i wanna ast you all can i claim under warranty my Iphone 5 if i problem with my ilcoud account. I cannot verify and delete iclound account. tq

iCloud accounts cannot be deleted. You can sign in with another iCloud account. If you have encountered the activation lock, wherein you will need to eneter the Apple ID and password that was used to first activate the phone, you will need to eneter the correct information.

Can someone other than the account holder make an appointment?

Can the son or daughter of the account holder make an appointment? If so, does age matter?

yes, but what kind of appointment? if it a dispatch appointment, your son or daughetr must be 18 years old and above. Or any other appointment? as long as you provide the information like, adress, account holder's name, and other info yes it is. But the exeption is the changing of password of your verizon email or account, as far a s I know only spouse is permitted.

Primary account holder problems, what can i do?

My ex and I shared an account 5 years ago that was under her name. Since then I took over the phone bill after we split. I went thru the whole process with the AOL and she got a seperate account. Everything is switched over to my name and I am the primary account holder. Im the only one that can access the account and the only one that knows the passcode. Its completely under my responsibility! Up to today, I find out that SSN on the account is still under her name. So, all of the good credit and on time payments over the last 5 years is going under her name. How can I go about changing the SSN to my own and still keep the good credit i have verizon? Is it my fault for not going over everything with verizon?

I was at the store but they couldnt do much. I called CS, They needed my ex's verbal approve to make me primary account holder. Luckily, I still have my ex's number (dont know why). She said that account belongs to me and she parted completely with that account and created a new one. We both told CS that we gone thru this process 5 years ago. Now theyre gonna call me back and see if I have to pay a deposit to switch the account. *** is that?

How can I use accounting status for authentication on ACS?

Dear all,
I'm using ACS 5.5 to authenticate dot1x users on my switches.
I have enabled accouting reports on my switches. I can see the accounting reports abut the net usages of every user on the monitring secton.
However, I was wondering if there is any option to use this accounting reports on authentication policies t limit the users' net usage?
I use the ACS for authenticating my hotspots and I haveno access on limiting the net usage there too.
If there is any solution, it wuld help me a lot.
Thanks

Hi Masood,
Please go through the following path that describes the reports available when you select Monitoring and Reports, launch Monitoring and Report Viewer, then select Monitoring and Reports > Reports > Catalog.
For more information about managing the reports in ACS 5.5, please go through the following link:
http://www.cisco.com/c/en/us/td/docs/net_mgmt/cisco_secure_access_control_system/5-5/user/guide/acsuserguide/viewer_reporting.html#wp1121647

HT201441 Find My iPhone Activation Lock: Removing a device from a previous owner's account. But what if You can't get a hold of the owner?

I went through all the steps of resetting the phone now its telling me to give the apple ID of the previous owner but i can't get a hold of them, what do i do noww?

Activation Lock in iOS 7 > http://support.apple.com/kb/HT5818
JohnMoney1 wrote:
I went through all the steps of resetting the phone now its telling me to give the apple ID of the previous owner but i can't get a hold of them,
Then you have a Device you cannot use.

Getting Account Hold or Ref Detail from Vendor master in IDOC

Hi,
In the vendor master, payment transaction,, I would like to get the account hold or reference details field in the IDOC field when the payment in done by F110.
Does anyone how to bring that field.
Thanks,
JR

Hello
The IDOC has three parts, the header (Content, structure,sender,receiver and status) Data segment (Segment number and field of 1000 character), status records.
Modifications to IDOC can be done by the ABAPer by changing the logic in the program. Please discuss with the tech team / change / test .
Reg
*Assign points if useful

FAQ: I'm an Elements Plus member. How can I claim my complimentary one-year subscription to Revel?

Q: I’m an Elements Plus member. How can I claim my complimentary one-year subscription to Revel Premium?
A: We will create your Revel Premium account for you.
Simply go to Adoberevel.com to download the free Revel app to your iPhone, iPad, or Mac.
Sign in with your Adobe ID and password, and go to the Settings menu to see that your account has been credited with a one-year subscription.

Hello Vinyl_lives,
Vinyl records are certainly making a comeback these days, especially ones that are limited editions or releases. I know Phish’s record wasn’t any different, as it was quite a popular record. We did have a limited amount of the Nectar Deluxe Vinyl Edition, so I’m sure you were ecstatic to place a pre-order for it and reserve yourself a copy. I can imagine that your excitement soon turned into disappointment though when you found your order was automatically canceled after being on backorder for so long, and I’m sorry for any frustration you endured while trying to sort out your order.
While rare, we sometimes receive a higher than anticipated demand for an item than what we have inventory for. Should this happen, an item’s availability status should change from “available now” to “backorder”. These backordered purchases remain active for 14 days on most products, but if the item is still on backorder after that aforementioned time, we will automatically cancel the order on file. This is what happened with your Nectar Deluxe Vinyl Edition order, and I apologize for any confusion this may have caused. For further information on this, please view our Conditions of Use that may be found here.
I understand this process has left you without a copy of the vinyl you wish to own. While I cannot guarantee you a copy, you may place a new order for the record online. Please know that this item is still listed as backordered though, and any new order may be canceled once again depending if inventory becomes available or not.
Respectfully,
Alex|Social Media Specialist | Best Buy® Corporate
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Can't claim account holder status!

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