Account identification inside of Service role.

Hi,
we want to use some functionality of IC Role IC_AGENT (Account Identification, Creating customer request using IBAse and partner data ), inside of WEBClient business role SERVICEPRO.
Dose som boby knows, which parts of IC role should we use?

Hi Arden,
I had tried setting the account identification grouping value to blank, but unfortunately this did not work.
However, I have debug the code for this functionality and found that the collection set for the grouping selection field 'bp_group' always happens through get_val_for_partner_grouping method of class cl_crm_ic_bp_cust. Also, I have redefined the method 'create_partner' of class cl_crmcmp_b_bupacreate0_impl and it works fine. Now, user selection for grouping works perfectly.
Thanks
Nilesh

Similar Messages

Using Employee numbers in Account Identification Screen

Hi Experts,
I have a scenario where I want agents to create complaints for Internal Employees of a company.
For this, I want those Employees to be searched in Account Identification Screen, so that after confirming the Account, Agents can create Complaints for them.
Is this possible in SAP CRM 2007?
Right now I am not able to search for employees in Account Identification Page.However, if we assign a role Consumer to employees which is CRM000, we are able to search them, which I don't want to do.
Because we are using HR Distribution Model. Everthing about agents are created by using this model.
Is there any way to do this?
Thanks and Regards,

Hello,
There is actually a separate Account Identification setting that can be used to enable the standard Employee Interaction Center functionality, allowing agents to search for employees by employee ID, create employee requests (a special kind of service ticket) and access backend HR employee data.
Best regards,
John

PO with hundreds of multiple account assignment lines on service line level

Hi, experts,
I want to create a external service PO with multiple account assignment.
However, in the service line item level, when I click on the multiple account assignment, I could only enter 97 lines. But I need to create around 1000 account assignment lines for a single service line.
Is it possible to extend the no. of account assignment lines inside the service line level? May I know how to do so?
Thanks & regards,
James

I'm facing a similar error.
What I think it's happening is that for technical reasons the program involved only delivers 99 line items... To make things worse, When you try to create an invoice for that full item you are going to get an error bc the invoice reserves line 99 for unplanned account assignments.
The suggestion from SAP is to create further items with 98 account assignment items or less.
Have a look at these notes: 486808, 651784
Regards,
Nelson
PS: Please rewards points for helpful answers

IC Webclient Enhancement - Account Identification

Hi Experts,
I have a requirement to include a new view in the Account Identification screen, and it is not working. I have explained the requirement and my steps below. Sorry that it is lengthy, I thought of providing all the details.
I have the following scenario:
In IC Webclient Account Identification, I need to call a custom view (built in a custom component) on clicking the confirm button on Ibase component. This is how it should work:
i) Launch IC webclient sales role, account identification is the default screen. This is component CRMCMP_BPIDENT.
ii) Search for an account and confirm an account. The component and view displaying the account information is ICCMP_BP_DETAIL/BupaDetailB2B
iii) The Ibase is already setup, so on confirming an account, the corresponding Ibase components are shown in the result list. So, we select an ibase component. The selected Ibase details is shown in ICCMP_IBASE/IbaseDetails
iv) On clicking the confirm button on the ibase, a new view should be shown below the Ibase view. Component and view is ZCOMP/Myview
I am unable to see MyView as in step (iv).
I have done the following:
Component ZCOMP:
i) Created the component ZCOMP and created a view MyView
ii) Created an inbound flag "IP_DEFAULT" in the MainWindow (default window).
iii) Exposed the window and inbound flag in the component interface
Component ICCMP_IBASE:
i) Enhanced the component and its view IBDetails (as this view contains the confirm button).
ii) Created an outbound plug in the view. Plug = "CALLORDERSCREEN".
iii) Created an outbound plug in the window containing this view. Plug = "DMSORDER".
iv) In the OP_CALLORDERSCREEN method, code as below:
DATA: lr_window TYPE REF TO cl_bsp_wd_window.
lr_window = me->view_manager->get_window_controller( ).
lr_window->call_outbound_plug( 'dmsorder' ).
v) Under the window method OP_DMSORDER, coded as below:
fire_outbound_plug( iv_outbound_plug = 'dmsorder' ).
vi) Redefined the method "EH_ONCONFIRM" for the event "ONCONFIRM" in the view.
vii) In the redefined method EH_ONCONFIRM, coded as below:
IF lv_cucobupa->is_cp_selected( ) EQ '0' OR lv_cucobupa->is_cp_selected( ) EQ '1'
      OR lv_cucobupa->is_cp_selected( ) IS INITIAL.
     op_callorderscreen( ). " Just added this line and commented the below line. Rest ofcode is same
*    gr_window->call_outbound_plug( 'interactionhistory' ). "#EC NOTEXT
ENDIF.
viii) Exposed the outbound plug "DMSORDER" in the component interface.
Component ICCMP_BPIDENT:
i) There is already a component usage for Ibase. Added the outbound plug "DMSORDER".
ii) Added the new component ZCOMP in the usage and added its inbound plug "DEFAULT".
iii) Since the view MyView needs to be displayed below Ibase view, I did as below:
Created a new view area "Order" under the viewset CRMCMP_BPIDENT/BuPaIdentifyCustomer and added my view under this viewarea. Also, made the position changes in the view layout of CRMCMP_BPIDENT/BuPaIdentifyCustomer (BuPaIdentifyCustomer.htm)
iv) Created a navigational link as below:
ID = "dmsorder"
Source View = Window of ICCMP_IBASE containing the view IBDetails
Outbound plug = DMSORDER
Target view = MainWindow of component ZCOMP
Inbound plug = DEFAULT
I put breakpoints in each of the plug methods.....and found the following:
i) The method OP_DMSORDER in component ICCMP_IBASE is being called from the Ibase component plugs.
ii) The method IP_DEFAULT (which is empty) in component ZCOMP is being called as well.
But, I still cannot see the view!
Please let me know what I am missing here.
Thanks in advance.
Regards
Vicky

Hi,
it is hard to analyse this remote with no access to the system.
I suppose the new component you created is working --> You tested it stand alone?
As the inbound plug of your view is called the component setup is most probably correct. The navigation is working. There are two things I might suspect a problem:
1. The viewset in the ICCMP_BPIDENT is not set up correctly. Check the HTML and runtime repository again
2. During view creation something goes wrong. Thus the view is not created.
Perhaps you can create a blank view in your Z component and just put some html code
<h1>Hello World</h1>
on it. Now put this in the window of your Z component as default in the runtime repository.
cheers Carsten

Max number of Hits Account Identification

Hi all,
we are currently having the problem in IC that when somebody try to identify an account of an BP with more that 100 related sold to parties, that no account is displayed because of the standard max number of hits 100.
I have found the path to customize this in the SPRO but this sentence in the SAP help is making me some headache:
The higher the number you enter here, the more results the system will search for, and in turn, the more performance is affected. The maximum number of hits that the system allows is 100, which is also the default value.
I understand the point of the performance, but does this mean that the performance is also affected the account identification of the other BP with less than 100 related sold to parties?
Can anybody help in this issue?
We are working on CRM 5.0.
Regards
Abosi
Edited by: Abosi_3li2 on Feb 8, 2012 11:08 AM

Hello
The bug of nothing displayed if over 100 accounts are found is solved with [SAP note 1467929|https://service.sap.com/sap/support/notes/1467929.]
The code you are referring to is:
IF bpident_profile-max_hits IS INITIAL.
max_hits = 100.
ELSE.
max_hits = bpident_profile-max_hits.
ENDIF.
It means that, if blank, 100 hits is considered. You can modify the customizing up to 255 results since that is the limit of accounts to be found.
Regards
Joaquin

Error Message in IC Webclient BP is confirmed in Account Identification

Hi Gurus,
I am facing this error message .
Once an Account ID is entered in IC Web and CONFIRM button is pressed in account identification tab, then this message is displayed.
"Error occurred in class CL_ICCMP_CUCOIREC_IMPL, event InteractionStarted" and
"Error occurred in class CL_ICCMP_CUCOIREC_IMPL, event BPConfirmed"
Please guide me the solution for this.
Thanks,
Bhushan

Hello Gert.
Please forgive my ignorance, but I am working on an upgrade from 6.0 to 7.0
I will not tell the whole story but for a Business Role, the role config key was wrong. when I corrected this, a lot of views were corrected but I started getting this error. and just for this particular profile.
All three profiles, Role config key, Layout profile and technical profile are the same for several IC Agent profiles, but just the one that had it mistakenly different is causing the problem.
what would you advise? or should I create a note?
Thanks!
Juan P. Lanzagorta

Account Identification Profile in Web IC UI

Hello All,
I am new to Web UI 2007. I have an issue in displaying Account Identification in WebIC.
I have created a Account Identification Profile( Just like the way in 2005) and assigned it to BPIDENT function profile in Business Role.
When i start IC Agent Business role in UI The Account Identification Workcenter displays en exception and a Result List with no results.
The Exception says
BSP_WD_EXCEPTION_DISPLAY Checkpoint group is inactive. I went into SAAP TCODE and activated the checkpoint still its displaying the same warning.
I need some help
Thanks
Amar

Hi Amar,
Use Transaction SAAB to put "BSP_WD_EXCEPTION_DISPLAY" under the checkpoint group and activate. There will be another sceen that will come up, check the option Log and then save.
After you save log off and relogin.Now whatever error/exception you will be getting will be on the UI itself.
Regards,
Harshit

CRM View Deletion and modification for IC agent Account Identification

Hi Experts,
I have created a view copying the standard view from the IC agent Role. The view copied is the Account Identification view.
The view has been moved to produciton and was working fine in produciton. Now unfortunately it has been deleted in the
Developement system. Now the same view has to be enhanced. So i have copied the standard view again and created the view with <default> and the component object as BPSearch.
Now when I move the Transport across the clinet the enhancement or adding new feilds to this view is not reflecting in the other clients.
I find that the same context id, roleconfig key, object id is maintained. But still the view is not getting overwritten by the enhanced view in the Quality system.
Please advice what went wrong, or suggest how to correct this issue.
Regards,
karthik J

Hi Karthik,
You can solve this as Andrey suggested.
You have mentioned overwriting the view. May be I can throw some light here. Basically it is not overwriting
that is happening with Transport request. Instead it will do the delta changes from the previous version
existing in the systems. In your case, though you maintained same settings, there could be some settings
which differs because you created a new view after deletion. Due to that, in the quality system, it cannot see
the same previous version as there is a mismatch. Due to this mismatch, it will be ignoring the changes
as it cannot not know what is the delta because the previous version is not matching.
Other way to solve this problem is, delete the view from the quality system and transport the same from
the development system again.
Regards,
Leon

Help removing Distributed Scan Server Service/Role

Hey,
I have this Role/Service enabled on one of our DC's that acting as a Printer Management Server, There's always a red X under Mange my Server under Print and Document Services.
I figured it be a no brainer, and I would just remove it since the red X indicates that the service is down, and we never use it so I don't see why its even installed. However when I goto remove the role, it asks for a reboot and then says it fails and reverts
the changes, and then reboots and then it auto tries again, and does the loop till the third time and windows noticed that it failed to remove the service and finally go back to normal boot.
Whats causing this, and what can I do to trouble shoot this issue? I have no idea where to start on this one? I couldn't find anything from googling "remove distributed Scan Server service" just kept bringing up how to install.. hahah
Thoughts? Thanks

Kool, Havin to clean up the old systems admins bazar setup is challenging. So Here's my latest findings.
No related logs under event viewer system logs...
Can specify domain account when configuring the scan service and can get it to start.
dism states removing feature then requires reboot, as does using server manager..
after reboot ... Configuring Windows Features ... 100%
Failed configuring features, reverting changes...
ALT + CTRL + Del to log in
system does a reboot (can't even log in)
and the process repeats... over n over 3 time stops tryin to configure feature and allows me to log in. Feature disabled and still installed.
The best thing I found I could do is select preferences beside the services roles, and uncheck the monitor checkbox and that removes the red warning X when the service is stopped. So my only option now is to let it sit and linger in the DC for the rest of
its life until I build a new DC sometime in the future.
Thanks for all your help it was worth a shot. I still never found out how to open/look through CBS.log
Just Note don't ever remove a feature through server manager, and before the restart run the dism remove command... it went into a repeated configure routine, and just got stuck saying configuring of windows feature failed, attempting to retry... which I never
seen before, and since I didn't have all night for this server to come back, I forced it for a reset, and it went through the normal failure routine and I was able to log in.... scary....

Certificate Query - reassigning service roles

I have a technical issue with regards to getting IMAP clients working with Exchange 2010. (Single Exchange server, no edge server)
The issue I`m having is that IMAP clients can send and receive emails internally, but cannot send externally.
I’ve been looking into the issue for a while and believe it is related to the fact that the SSL certificate we have isn’t suitable for the IMAP/SMTP services, and hence TLS is failing.
I believe we need to create a self-signed cert for the exchange server and reassign the SMTP service role to it, whilst maintaining the public SSL cert for IIS services (OWA). Currently we have a certificate with all the service roles assinged (POP, SMTP,
IIS etc). I think that the existing cert will need to be exported, removed from the server and then re-imported whilst only assigning the IIS service role to it. Then create a self-signed cert for SMTP and assign the appropriate service roles to it.
Can someone please clarify if the above is the right approach and also point me in the right direction as to how the certificate needs to be created (cert path, name etc..).
Please help!

Certificates that work for SSL will work just fine for TLS, whether it is used for TLS on OWA or TLS on SMTP. You say your current certificate isn't suitable for IMAP/SMTP - what leads you to this conclusion? If you have an externally published
certificate and you own the private key for it, that certificate will do just fine for sending email via TLS. And you have obviously configured your services to use it, or the IMAP clients wouldn't be able to send mail at all. Your IMAP clients
are configured to use your Exchange server for SMTP mail delivery, and to use authentication on their connections, right? And a self-signed certificate can't be used unless the IMAP clients all have that certificate installed in their certificate store.
Also, if these clients can send to each other, they should be able to send externally just as well - their client shouldn't be sending external messages; your Exchange server should be. So, can these same accounts send externally using OWA?
I'll add that if you opened the Client <servername> receive connector was opened to allow non-authenticated message delivery, that would be why your IMAP clients can't send externally. Your Send connector won't relay for these clients, since they aren't
authenticated. And you don't want to open your Exchange server to allow them to send externally, because it would make your overall system an open relay.
For full details on how to get a valid certificate for your Exchange server, use the following:
http://technet.microsoft.com/en-us/library/gg502577(v=exchg.141).aspx I'd also recommend you check out Paul Cunningham's blog about Exchange 2010 and certificates here:
http://exchangeserverpro.com/exchange-2010-ssl-certificates/ He gives a good high-level explanation about certificates, along with links to pages that go into more details about
the nuts and bolts.

How to get Account Identification Number from a different component

Hi,
My requirement is
I have created a zview in component ICCMP_BT_IRHIST.
I am navigating from one view in ICCMP_BT_IRHIST to this zview.
I want to get the account identification number in this zview.
The account identification (attribute is present in this component CRMCMP_BPIDENT.
For getting the account identfication number
i m writing this code in the layout of the zview
TRY .
        lr_cuco ?= controller->get_custom_controller( 'CRMCMP_BPIDENT/CuCoBuPa' ).
    CATCH cx_sy_move_cast_error.
      RETURN.
ENDTRY.
check lr_cuco is bound.
lr_entity ?= lr_cuco->typed_context->SEARCHCUSTOMER->collection_wrapper->get_current( ).
check lr_entity is bound.
lv_account_name = lr_entity->get_property_as_string( iv_attr_name = 'BP_NUMBER' ).
But im not able to get the account identification number the problems are
lr_entity is initial ...where as   lr_cuco is bound only....to this view....
waiting for suggestions....
Regards,
Sijo....

Hi ,
In the IC Agent Role there is predefined Global Context Node, You can use the Following
DATA: lr_gdc       TYPE REF TO if_crm_ui_data_context.
lr_gdc     = cl_crm_ui_data_context_srv=>get_instance( me ).
lr_entity = lr_gdc->get_entity( name = if_iccmp_global_data_cont_con=>gdc_currentcustomer ).
Based upon ur Rrequirement you can use
GDC_CURRENTBT
GDC_CURRENTCASE
GDC_CURRENTCONTACT
GDC_CURRENTCUSTOMER
GDC_CURRENTINBOXITEM
GDC_CURRENTIREC
GDC_CURRENTCONTEXT
GDC_CURRENTIBASE
GDC_CURRENTIOBJECT
GDC_CURRENTSERVICETICKET
Parameters in the if_iccmp_global_data_cont_con
Regards
Vikranth

BAPI Error: No account assignment exists for service line 0000000000

I am using BAPI : BAPI_PO_CREATE1 to create a PO.
I am getting this error while creating PO "No account assignment exists for service line 0000000000"
Please help.

Yes...
for each item i am creating one parent service record and one child service record with REQUISITION_SERVICES.
the Package no for parent is the subpackage no for child.
also for each item, I fill REQUISITION_ACCOUNT_ASSIGNMENT and REQUISITION_SRV_ACCASS_VALUES
Still I get the Error.
Thanks to help me resolve.

How to launch an application with elevated administrator account privilege from windows service even if the account has not yet logon

Here is the case:
OS environment: Windows 7
There are two user accounts in my system, standard user "S" and administrator account "A", and there is a windows service running with "Local System" privilege.
Now i logged-in with account "S", and i want to launch an application with elevated administrator account "A" from that service program, so here is the code snippet:
int LaunchAppWithElevatedPrivilege (
LPTSTR lpszUsername, // client to log on
LPTSTR lpszDomain, // domain of client's account
LPTSTR lpszPassword, // client's password
LPTSTR lpCommandLine // command line to execute e.g. L"C:\\windows\\regedit.exe"
DWORD dwExitCode = 0;
HANDLE hToken = NULL;
HANDLE hFullToken = NULL;
HANDLE hPrimaryFullToken = NULL;
HANDLE lsa = NULL;
BOOL bResult = FALSE;
LUID luid;
MSV1_0_INTERACTIVE_PROFILE* profile = NULL;
DWORD err;
PTOKEN_GROUPS LocalGroups = NULL;
DWORD dwLength = 0;
DWORD dwSessionId = 0;
LPVOID pEnv = NULL;
DWORD dwCreationFlags = 0;
PROCESS_INFORMATION pi = {0};
STARTUPINFO si = {0};
__try
if (!LogonUser( lpszUsername,
lpszDomain,
lpszPassword,
LOGON32_LOGON_INTERACTIVE,
LOGON32_PROVIDER_DEFAULT,
&hToken))
LOG_FAILED(L"GetTokenInformation failed!");
__leave;
if( !GetTokenInformation(hToken, (TOKEN_INFORMATION_CLASS)19, (VOID*)&hFullToken,
sizeof(HANDLE), &dwLength))
LOG_FAILED(L"GetTokenInformation failed!");
__leave;
if(!DuplicateTokenEx(hFullToken, MAXIMUM_ALLOWED, NULL,
SecurityIdentification, TokenPrimary, &hPrimaryFullToken))
LOG_FAILED(L"DuplicateTokenEx failed!");
__leave;
DWORD dwSessionId = 0;
WTS_SESSION_INFO* sessionInfo = NULL;
DWORD ndSessionInfoCount;
bResult = WTSEnumerateSessions(WTS_CURRENT_SERVER_HANDLE, 0, 1, &sessionInfo, &ndSessionInfoCount);
if (!bResult)
dwSessionId = WTSGetActiveConsoleSessionId();
else
for(unsigned int i=0; i<ndSessionInfoCount; i++)
if( sessionInfo[i].State == WTSActive )
dwSessionId = sessionInfo[i].SessionId;
if(0 == dwSessionId)
LOG_FAILED(L"Get active session id failed!");
__leave;
if(!SetTokenInformation(hPrimaryFullToken, TokenSessionId, &dwSessionId, sizeof(DWORD)))
LOG_FAILED(L"SetTokenInformation failed!");
__leave;
if(CreateEnvironmentBlock(&pEnv, hPrimaryFullToken, FALSE))
dwCreationFlags |= CREATE_UNICODE_ENVIRONMENT;
else
pEnv=NULL;
if (! ImpersonateLoggedOnUser(hPrimaryFullToken) )
LOG_FAILED(L"ImpersonateLoggedOnUser failed!");
__leave;
si.cb= sizeof(STARTUPINFO);
si.lpDesktop = L"winsta0\\default";
bResult = CreateProcessAsUser(
hPrimaryFullToken, // client's access token
NULL, // file to execute
lpCommandLine, // command line
NULL, // pointer to process SECURITY_ATTRIBUTES
NULL, // pointer to thread SECURITY_ATTRIBUTES
FALSE, // handles are not inheritable
dwCreationFlags, // creation flags
pEnv, // pointer to new environment block
NULL, // name of current directory
&si, // pointer to STARTUPINFO structure
&pi // receives information about new process
RevertToSelf();
if (bResult && pi.hProcess != INVALID_HANDLE_VALUE)
WaitForSingleObject(pi.hProcess, INFINITE);
GetExitCodeProcess(pi.hProcess, &dwExitCode);
else
LOG_FAILED(L"CreateProcessAsUser failed!");
__finally
if (pi.hProcess != INVALID_HANDLE_VALUE)
CloseHandle(pi.hProcess);
if (pi.hThread != INVALID_HANDLE_VALUE)
CloseHandle(pi.hThread);
if(LocalGroups)
LocalFree(LocalGroups);
if(pEnv)
DestroyEnvironmentBlock(pEnv);
if(hToken)
CloseHandle(hToken);
if(hFullToken)
CloseHandle(hFullToken);
if(hPrimaryFullToken)
CloseHandle(hPrimaryFullToken);
return dwExitCode;
I passed in username and password of account "A" to method "LaunchAppWithElevatedPrivilege", and also the application i want to launch, e.g. "C:\windows\regedit.exe", but when i run the service program, i found it do launch
"regedit.exe" with elevated account "A", but the content of regedit.exe is pure back. screenshot as below:
Can anyone help me on this?

You code is not dealing with the DACL access to Winsta0\Default. Only the LocalSystem account will have full access and the interactively logged on user which is why regedit is not displaying properly. You'll need to grant access to your user.
You also need to deal with UAC since that code is going to give you a non-elevated token via LogonUser(). You need to get the full token via a call to GetTokenInformation() + TokenLinkedToken.
thanks
Frank K [MSFT]
Follow us on Twitter, www.twitter.com/WindowsSDK.

Individual Account Creation in IC_AGENT business role.

Hi,
After system got upgraded from 6.0 to EHP1, marketing attributes are not working as expected.
When i create an Individual Account type in ZIC_AGENT business role, it gets created successfully but its marketing attributes are not getting set when i check in the Account overview.
There is a BADI implementation of "BUPA_GENERAL_UPDATE", i debugged and found that in FM "CRM_MKTBP_READ_KSSK_AUSP", system is trying to get the attributes from table "ausp"
      select * from ausp into table et_ausp
          where partner_guid = lv_guid
          and klart = 'BUP'.
I think, somewhere configurations are not done correctly. But i am aware where i check all these configurations for markting attributes corresponding to BP. If you know then please let me know.
Thanks
Raman.

Hi,
You can check it in ,
MARKETINGPRO ( business role ) -> Marketing ( work center ) -> attribute Sets
search for the specific attribute/attribute set. go to OV page ..there will b check box for person and organization.
Regards
Sandeep Kumar B

IBase search result list not showing in Account Identification

Hi Gurus,
I'm new to CRM and we have an upgrade issue. We just migrated to EHP3 for SAP CRM 7.0. After the migration, the installed Base result list is not showing in the Account Identification screen. We have the requirement to show the installed base on the right side of the confirmed account and also the result list in case the customer have multiple equipments. The first part is working correct and it shows the data if there is only one equipment with the customer. But in cases where there are more than 1, the installed base view shows blank and also the result list does not show. Instead the Interaction History is displayed. I have checked all the forums and the config and it all looks correct. Here is the list of config that we have
1) I have the Account Identification Profile created and assigned the Object Component 'ICCMP_IBASE' to it with Auto Search checked ON. This I believe is for the IBase Details which is working fine for single equipments.
2) Function Profile 'BPIDENT' with value of the Account Identification Profile has been assigned to the Business Profile.
3) The Installed Base Profile 'DEFAULT_TREE' has been updated to UNCHECK 'Display Tree' as we want the result list.
4) Function Profile 'IBASE' with value 'DEFAULT_TREE' has been assigned to the Business Profile.
Am I missing something? The exact same config works perfectly in a box that has not yet been upgraded. Any help would be appreciated...

Hi,
I tested this issue and I can reproduce it in my environment. However, as far as I know, this behavior won't affect the usage of the address book.
I searched the internal resource but I cannot find a bug report regarding this issue. If you have any suggestion about this issue, you can submit a feedback via:
http://office.microsoft.com/en-US/suggestions.aspx
Best Regards,
Steve Fan
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Account identification inside of Service role.

Similar Messages

Maybe you are looking for