Account suspended, restarted. Owe for the month of no service?

Question

My account was suspended for non payment (error on my part) from Nov 11th through Dec 11th.  I just waited for auto pay to cycle through for the next scheduled payment.   Now my new bill shows me as owing the full monthly amount for the 30 days when I had no service.   Is that standard?  First time I've had a suspension.  Thanks.

Answer 1

Hi HyperU2,
I apologize for the confusion with your bill. Your monthly bill is billed a month in advance and when  an account is suspended for non-payment a credit is applied to the bill for the days service was not active within the bill cycle. Once service is restored, you will be billed from that day to the end of the bill cycle and a month in advance. I will attempt to illustrate an example in an attempt to further clarify the bill.
Example, before service is suspended:  November Bill
                Bill Cycle Date: 10/03/11-11/02/11 (31 Days)
                Amount Due: $100.00 (11/03/11-12/02/11) Month in Advance
                Due Date: 11/28/11
Let's say the service was suspended on 10/11/11 (total of 23 days suspended between (10/11/11-11/02/11) and no payment was made on 11/28/11
You will not be billed between 10/11/11- 11/11/11 on theDecember Bill 
Here's how its calculated:
                Monthly Charges: $25.71, which equates to $3.23/per day ($100 divided by 31 days in the bill cycle)
                Service: Suspended 23 days/ active 8 days. 8 days @$3.23/day  =$25.71
Example, after service restored: December Bill 
               Bill Cycle Date:11/03/11-12/02/2011
               Amount Due:$200
                     Here's how it's calculated:
                           $25.71  10/03/11 - 10/11/11 
                           $74.19  11/11/11 - 12/02/11(Service Restored)
                           $100     12/03/11-01/02/2012 (Month in advance)
               Due Date: 12/28/2011
I realize I have provided a lot of details but I want to do my best to help clarify your concern. If the illustration doesn't not help or you have additional concerns, please PM me at your convenience 
Thanks for you involvement in our community forums,