Acrobat 9.4.5.236 - GetJSObject fails on 64-bit Windows 7

My application will raise an error when attempting to get the javascript object reference for a page document.  The code runs fine on a Windows XP client, but not on a Windows 7 Professional 64-bit client.  Has anyone else encountered similar errors, and if so, what is the right step?  Move to Acrobat X?
Here is my VB6 code (application too large to convert to .NET right now):
Function ConvertPDFtoPRN(ByVal lsPDFFilename As String, _
                         ByVal lsInputDir As String, _
                         Optional ByVal liType As Integer = 0) As Boolean
' Take an input PDF file and reprint it to a specific other printer (Xerox WorkCentre Pro 55), directing
' that printer driver to save the output as a file (PRN).  That output is used in a later process to send
' to the stores and is printed via a unix job by simply copying the PRN file to the printer.
    'local variables
    Dim lbRet As Boolean
    Dim lvRet As Variant
    Dim loApp As Acrobat.CAcroApp
    Dim loAvDoc As Acrobat.AcroAVDoc
    Dim loPDoc As Acrobat.CAcroPDDoc
    Dim loJS As Object
    Dim loPrinterParams As Object
    Dim lsTargetPrinter As String
    Dim lsPRNFileName As String
    Dim liPaperSize As Integer
    Dim liDuplex As Integer
    'trap errors
    On Error GoTo ConvertPDFtoPRN_Error1
    'create objects
    Set loApp = CreateObject("AcroExch.App")
    Set loAvDoc = CreateObject("AcroExch.AVDoc")
    Set loPDoc = CreateObject("AcroExch.PDDoc")
    'specify output printer
    lsTargetPrinter = ReadProfileString("PDF", "PrnPrinter", gsINIFile, "Xerox WorkCentre Pro 55")
    'setup file names
    lsPRNFileName = "\" & Replace(lsPDFFilename, ".pdf", ".prn", vbTextCompare)
    lsPDFFilename = lsInputDir & lsPDFFilename
    'open source PDF file
    If loPDoc.Open(lsPDFFilename) Then
        Set loJS = loPDoc.GetJSObject()
        If loJS Is Nothing Then
            loPDoc.Close
            Set loAvDoc = CreateObject("AcroExch.AVDoc")
            If loAvDoc.Open(lsPDFFilename, "") Then
                Set loPDoc = loAvDoc.GetPDDoc
            End If
            Set loJS = loPDoc.GetJSObject
        End If
        'Check the output type
        If liType = 0 Then
            liPaperSize = cPogPaperSize      '1
            liDuplex = 3
        Else
            liPaperSize = cFloorPaperSize    '3
            liDuplex = 1
        End If
        'set output printer parameters
        On Error GoTo ConvertPDFtoPRN_Error2
        lbRet = ChangePrinterSettings(lsTargetPrinter, vbPRCMMonochrome, liPaperSize, , liDuplex)
        On Error GoTo ConvertPDFtoPRN_Error3
        Set loPrinterParams = loJS.getPrintParams()
        On Error GoTo ConvertPDFtoPRN_Error4
        loPrinterParams.PrinterName = lsTargetPrinter
        On Error GoTo ConvertPDFtoPRN_Error5
        loPrinterParams.Interactive = loPrinterParams.Constants.interactionLevel.silent
        On Error GoTo ConvertPDFtoPRN_Error6
        loPrinterParams.FileName = lsPRNFileName
        'print the file
        On Error GoTo ConvertPDFtoPRN_Error7
        lvRet = loJS.Print(loPrinterParams) 'error!
    End If
    'close up
    On Error GoTo ConvertPDFtoPRN_Error8
    Set loJS = Nothing
    If Not loPDoc Is Nothing Then
        loPDoc.Close
    End If
    If Not loAvDoc Is Nothing Then
        loAvDoc.Close (0)
    End If
    If Not loApp Is Nothing Then
        loApp.Exit
    End If
    'success, exit
    lbRet = True
    GoTo ConvertPDFtoPRN_Exit
'error handlers
ConvertPDFtoPRN_Error1:
    lbRet = False
    gAppLog.LogMessage "ConvertPDFtoPRN_Error: " & Err.Description, modName, gsCurModule, ErrorMessage, Err.Number
    Resume ConvertPDFtoPRN_Exit
ConvertPDFtoPRN_Error2:
    lbRet = False
    gAppLog.LogMessage "ConvertPDFtoPRN_Error2 (Change Printer Settings): " & Err.Description, modName, gsCurModule, ErrorMessage, Err.Number
    Resume ConvertPDFtoPRN_Exit
ConvertPDFtoPRN_Error3:
    lbRet = False
    gAppLog.LogMessage "ConvertPDFtoPRN_Error3 (Get Print Parameters): " & Err.Description, modName, gsCurModule, ErrorMessage, Err.Number
    Resume ConvertPDFtoPRN_Exit
ConvertPDFtoPRN_Error4:
    lbRet = False
    gAppLog.LogMessage "ConvertPDFtoPRN_Error4 (Set Printer Name to '" & lsTargetPrinter & "'): " & Err.Description, modName, gsCurModule, ErrorMessage, Err.Number
    Resume ConvertPDFtoPRN_Exit
ConvertPDFtoPRN_Error5:
    lbRet = False
    gAppLog.LogMessage "ConvertPDFtoPRN_Error5 (Set Interactive Silent): " & Err.Description, modName, gsCurModule, ErrorMessage, Err.Number
    Resume ConvertPDFtoPRN_Exit
ConvertPDFtoPRN_Error6:
    lbRet = False
    gAppLog.LogMessage "ConvertPDFtoPRN_Error6 (Set Output FileName To '" & lsPRNFileName & "'): " & Err.Description, modName, gsCurModule, ErrorMessage, Err.Number
    Resume ConvertPDFtoPRN_Exit
ConvertPDFtoPRN_Error7:
    lbRet = False
    gAppLog.LogMessage "ConvertPDFtoPRN_Error7 (Print): " & Err.Description, modName, gsCurModule, ErrorMessage, Err.Number
    Resume ConvertPDFtoPRN_Exit
ConvertPDFtoPRN_Error8:
    lbRet = False
    gAppLog.LogMessage "ConvertPDFtoPRN_Error5 (Cleanup and Exit): " & Err.Description, modName, gsCurModule, ErrorMessage, Err.Number
    Resume ConvertPDFtoPRN_Exit
'exit
ConvertPDFtoPRN_Exit:
    'release objects
    Set loJS = Nothing
    Set loPDoc = Nothing
    Set loAvDoc = Nothing
    Set loApp = Nothing
    'set return value and exit
    ConvertPDFtoPRN = lbRet
End Function

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    2012-06-12 07:54:34 [5740]  ALM: _info_: Found LEID TechnicalCommunicationSuite-TS3-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\TechnicalCommunicationSuite-TS3-Win-GM
    2012-06-12 07:54:34 [5740]  ALM: _info_: Found LEID DesignSuiteStandard-CS5.5-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\DesignSuiteStandard-CS5.5-Win-GM
    2012-06-12 07:54:34 [5740]  ALM: _info_: Found LEID WebSuitePremium-CS5.5-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\WebSuitePremium-CS5.5-Win-GM
    2012-06-12 07:54:34 [5740]  ALM: _info_: Found LEID DesignSuitePremium-CS5.5-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\DesignSuitePremium-CS5.5-Win-GM
    2012-06-12 07:54:34 [5740]  ALM: _info_: Found LEID MasterCollection-CS5.5-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\MasterCollection-CS5.5-Win-GM
    2012-06-12 07:54:34 [5740]  ALM: _info_: Found LEID ELearningSuite-ES2.5-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\ELearningSuite-ES2.5-Win-GM
    2012-06-12 07:54:34 [5740]  ALM: _info_: Found LEID TechnicalCommunicationSuite-TS3.5-Win-GM with AMT Path
    2012-06-12 07:54:34 [5740]  ALM: _info_: Found LEID V6{}TechnicalCommunicationSuite-TS4-Win-PR with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\V6{}TechnicalCommunicationSuite-TS4-Win-PR
    2012-06-12 07:54:34 [5740]  ALM: _info_: Found LEID V6{}FrameMakerServer-TS4-Win-PR with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\V6{}FrameMakerServer-TS4-Win-PR
    2012-06-12 07:54:34 [5740]  ALM: _info_: Found LEID DesignWebSuitePremium-CS6-Win-PR with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\DesignWebSuitePremium-CS6-Win-PR
    2012-06-12 07:54:34 [5740]  ALM: _info_: Found LEID DesignSuiteStandard-CS6-Win-PR with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\DesignSuiteStandard-CS6-Win-PR
    2012-06-12 07:54:34 [5740]  ALM: _info_: Found LEID MasterCollection-CS6-Win-PR with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\MasterCollection-CS6-Win-PR
    2012-06-12 07:54:34 [5740]  ALM: _info_: Found LEID V6{}ELearningSuite-ES6-Win-PR with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\V6{}ELearningSuite-ES6-Win-PR
    2012-06-12 07:54:34 [5740]  ALM: _info_: Found LEID CreativeCloud-CS6-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\ssc\CreativeCloud-CS6-Win-GM
    2012-06-12 07:54:34 [5740]  ALM: _info_: Found LEID DesignWebSuitePremium-CS6-Win-GM with AMT Path C:\Program Files (x86)\Common Files\Adobe\Adobe Creative Suite 6 Design and Web Premium\AMT
    2012-06-12 07:54:34 [5740]  PCDService: No value for key [MediaTag] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master.
    2012-06-12 07:54:34 [5740]  config: No media tag found for payload {402F6F2E-5683-491C-977D-0CA599A07CAF}
    2012-06-12 07:54:34 [5740]  config: Using default media policy RET
    2012-06-12 07:54:34 [5740]  ALM: _info_: MediaTagPolicy is RET
    2012-06-12 07:54:34 [5740]  PCDService: No value for key [NTL_WO_SN] in hive [DesignWebSuitePremium-CS6-Win-GM] in master.
    2012-06-12 07:54:34 [5740]  ALM: _info_: Canonical LEID is AcrobatPro-AS1-Win-GM
    2012-06-12 07:54:34 [5740]  ALM: _info_: Driver LEID is DesignWebSuitePremium-CS6-Win-GM
    2012-06-12 07:54:34 [5740]  PCDService: No value for key [901487007673310060752956] in hive [RejectedSNDomain_CS5] in cache.
    2012-06-12 07:54:34 [5740]  SLCoreService: Reading product config [C:\Program Files (x86)\Common Files\Adobe\Adobe Creative Suite 6 Design and Web Premium\AMT\SLConfig.xml]
    2012-06-12 07:54:34 [5740]  ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for ALL
    2012-06-12 07:54:34 [5740]  ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is not installed
    2012-06-12 07:54:34 [5740]  ALM: _time_: (func: ALM_Initialize, duration: 0.016 sec)
    2012-06-12 07:54:34 [5740]  AMT: Performing ALM silent license verification.
    2012-06-12 07:54:34 [5740]  PCDService: No value for key [EncryptedSerial] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in cache.
    2012-06-12 07:54:34 [5740]  PCDService: No value for key [Serial] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in cache.
    2012-06-12 07:54:34 [5740]  config: No pre-serial number found in {402F6F2E-5683-491C-977D-0CA599A07CAF}
    2012-06-12 07:54:34 [5740]  PCDService: No value for key [PSN] in hive [DesignWebSuitePremium-CS6-Win-GM{|}en_US] in cache.
    2012-06-12 07:54:34 [5740]  config: No en_US provisional serial number found in DesignWebSuitePremium-CS6-Win-GM
    2012-06-12 07:54:34 [5740]  PCDService: No value for key [PSN] in hive [DesignWebSuitePremium-CS6-Win-GM{|}ALL] in cache.
    2012-06-12 07:54:34 [5740]  config: No ALL provisional serial number found in DesignWebSuitePremium-CS6-Win-GM
    2012-06-12 07:54:34 [5740]  ALM: _info_: Validate license at Pre-Chrome time
    2012-06-12 07:54:34 [5740]  ALM: _info_: Searching license for locale en_US ...
    2012-06-12 07:54:34 [5740]  PCDService: No value for key [SN] in hive [AcrobatPro-AS1-Win-GM{|}en_US] in cache.
    2012-06-12 07:54:34 [5740]  config: No en_US licensed serial number found in AcrobatPro-AS1-Win-GM
    2012-06-12 07:54:34 [5740]  PCDService: No value for key [970787040936944783527623] in hive [RejectedSNDomain_CS5] in cache.
    2012-06-12 07:54:34 [5740]  SLCoreService: Reading product config [C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\AMT\SLConfig.xml]
    2012-06-12 07:54:34 [5740]  ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for ALL
    2012-06-12 07:54:34 [5740]  ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is not installed
    2012-06-12 07:54:34 [5740]  ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for ALL
    2012-06-12 07:54:34 [5740]  ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is not installed
    2012-06-12 07:54:34 [5740]  ALM: _info_: Found existing serialization under LEID AcrobatPro-AS1-Win-GM, the serial number locale is ALL
    2012-06-12 07:54:34 [5740]  PCDService: No value for key [970787040936944783527623] in hive [RejectedSNDomain_CS5] in cache.
    2012-06-12 07:54:34 [5740]  ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for ALL
    2012-06-12 07:54:34 [5740]  ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is not installed
    2012-06-12 07:54:34 [5740]  PCDService: No value for key [970787040936944783527623] in hive [RejectedSNDomain_CS5] in cache.
    2012-06-12 07:54:34 [5740]  ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for ALL
    2012-06-12 07:54:34 [5740]  ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is not installed
    2012-06-12 07:54:34 [5740]  ALM: _info_: Cached license is expired for locale en_US, continue the search to next locale
    2012-06-12 07:54:34 [5740]  ALM: _info_: No valid license found, fall back to the most preferred locale: en_US
    2012-06-12 07:54:34 [5740]  PCDService: No value for key [SN] in hive [AcrobatPro-AS1-Win-GM{|}en_US] in cache.
    2012-06-12 07:54:34 [5740]  config: No en_US licensed serial number found in AcrobatPro-AS1-Win-GM
    2012-06-12 07:54:34 [5740]  PCDService: No value for key [970787040936944783527623] in hive [RejectedSNDomain_CS5] in cache.
    2012-06-12 07:54:34 [5740]  ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for ALL
    2012-06-12 07:54:34 [5740]  ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is not installed
    2012-06-12 07:54:34 [5740]  ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for ALL
    2012-06-12 07:54:34 [5740]  ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is not installed
    2012-06-12 07:54:34 [5740]  PCDService: No value for key [970787040936944783527623] in hive [RejectedSNDomain_CS5] in cache.
    2012-06-12 07:54:34 [5740]  ALM: _info_: alm::IsLangPackForLocaleInstalled - Checking if lang pack is installed for ALL
    2012-06-12 07:54:34 [5740]  ALM: _info_: alm::IsLangPackForLocaleInstalled - Lang pack is not installed
    2012-06-12 07:54:34 [5740]  SLCoreService: Syncing to license store...
    2012-06-12 07:54:35 [5740]  SLCoreService: Found server mkey.
    2012-06-12 07:54:35 [5740]  SLCoreService: Loading license references...
    2012-06-12 07:54:35 [5740]  SLCoreService: Found 4 license file(s)
    2012-06-12 07:54:35 [5740]  SLCoreService: Parsing license file [20566957.lic] succeed.
    2012-06-12 07:54:35 [5740]  SLCoreService: Parsing license file [226832637.lic] succeed.
    2012-06-12 07:54:35 [5740]  SLCoreService: Parsing license file [28738525.lic] succeed.
    2012-06-12 07:54:35 [5740]  SLCoreService: Parsing license file [7412525.lic] succeed.
    2012-06-12 07:54:35 [5740]  SLCoreService: License store synchronization took 32.2 ms and succeed.
    2012-06-12 07:54:35 [5740]  SLCoreService: Query license: type = 2, duration = 30 days, remaining = expired.
    2012-06-12 07:54:35 [5740]  config: Setting current license to AcrobatPro-AS1-Win-GM [ALL]
    2012-06-12 07:54:35 [5740]  PCDService: No value for key [LoadTrial] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master.
    2012-06-12 07:54:35 [5740]  PCDService: No value for key [LoadTrial] in hive [{AC76BA86-1033-F400-7760-000000000005}] in master.
    2012-06-12 07:54:35 [5740]  PCDService: No value for key [PDApp_WF] in hive [AcrobatPro-AS1-Win-GM] in cache.
    2012-06-12 07:54:35 [5740]  PCDService: No value for key [ALM_Info_S1] in hive [AcrobatPro-AS1-Win-GM{|}ALL] in cache.
    2012-06-12 07:54:35 [5740]  ALM: _info_: Performing Block Check
    2012-06-12 07:54:35 [5740]  SLCoreService: Query license: type = 2, duration = 30 days, remaining = expired.
    2012-06-12 07:54:35 [5740]  PCDService: No value for key [Subscription] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master.
    2012-06-12 07:54:35 [5740]  PCDService: No value for key [Subscription] in hive [{AC76BA86-1033-F400-7760-000000000005}] in master.
    2012-06-12 07:54:35 [5740]  PCDService: No value for key [ACT_NOINTERNET] in hive [AcrobatPro-AS1-Win-GM] in cache.
    2012-06-12 07:54:35 [5740]  PCDService: No value for key [SERVICE_ONLINE] in hive [AcrobatPro-AS1-Win-GM] in cache.
    2012-06-12 07:54:35 [5740]  SLCoreService: Query license: type = 2, duration = 30 days, remaining = expired.
    2012-06-12 07:54:35 [5740]  ALM: _time_: (func: ALM_License_SilentValidate, duration: 0.046 sec)
    2012-06-12 07:54:35 [5740]  ALM: _info_: ALM_License_SilentValidate return license status: Invalid
    2012-06-12 07:54:35 [5740]  AMT: License check shows product is unlicensed.
    2012-06-12 07:54:35 [5740]  AMT: Product is not activated.  Starting ALM launch-time product licensing UI.
    2012-06-12 07:54:35 [5740]  SLCoreService: Query license: type = 2, duration = 30 days, remaining = expired.
    2012-06-12 07:54:35 [5740]  PCDService: No value for key [PDApp_WF] in hive [AcrobatPro-AS1-Win-GM] in cache.
    2012-06-12 07:54:35 [5740]  SLCoreService: Query license: type = 2, duration = 30 days, remaining = expired.
    2012-06-12 07:54:35 [5740]  ALM: _info_: Entered ALM_NeedANAG
    2012-06-12 07:54:35 [5740]  SLCoreService: Query license: type = 2, duration = 30 days, remaining = expired.
    2012-06-12 07:54:35 [5740]  PCDService: No value for key [ADOBEID_EXT_PROFILE] in hive [970787040936944783527623] in cache.
    2012-06-12 07:54:35 [5740]  ALM: _info_: Exiting ALM_NeedANAG
    2012-06-12 07:54:35 [5740]  AMT: NAG Ignored!!.
    2012-06-12 07:54:35 [5740]  AMT: Licensing has been refused.  Application must exit.
    2012-06-12 07:54:35 [5740]  AMT: Starting Data Collection for SWTag_Init()
    2012-06-12 07:54:35 [5740]  AMT: DoISOTagging() productCanonicalLEID = AcrobatPro-AS1-Win-GM;outMappedLEID =  AcrobatPro-AS1-Win-GM, unused =
    2012-06-12 07:54:35 [5740]  AMT: DoISOTagging() productPayloadCode = {AC76BA86-1033-F400-7760-000000000005};driverPayloadCode =  {402F6F2E-5683-491C-977D-0CA599A07CAF}
    2012-06-12 07:54:35 [5740]  PCDService: No value for key [EPIC_APP_543] in hive [AcrobatPro-AS1-Win-GM] in master.
    2012-06-12 07:54:35 [5740]  AMT: SWTag_Init() Tags Arguments CS6 Design and Web Premium; AcrobatPro-AS1-Win-GM;
    2012-06-12 07:54:35 [5740]  AMT: DoISOTagging() License Status = unlicensed
    2012-06-12 07:54:35 [5740]  AMT: DoISOTagging() Tags 970787040936944783527623; 10.0; TRIAL
    2012-06-12 07:54:35 [5740]  AMT: DoISOTagging() Product Version 10; 0
    2012-06-12 07:54:35 [5740]  performance: AMTObtainProductLicense took 117.355057 ms
    2012-06-12 07:54:35 [5740]  PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master.
    2012-06-12 07:54:35 [5740]  PCDService: No value for key [AdobeUpdaterCodeV2] in hive [{AC76BA86-1033-F400-7760-000000000005}] in master.
    2012-06-12 07:54:35 [5740]  PCDService: No value for key [Updates] in hive [{402F6F2E-5683-491C-977D-0CA599A07CAF}] in master.
    2012-06-12 07:54:35 [5740]  PCDService: No value for key [Updates] in hive [{AC76BA86-1033-F400-7760-000000000005}] in master.
    2012-06-12 07:54:35 [5740]  AUMService: config: No AdobeUpdaterCode found in configuration; AUM will be disabled.
    2012-06-12 07:54:35 [5740]  ServiceLoader: looking for library C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\updaternotifications.dll
    2012-06-12 07:54:35 [5740]  ServiceLoader: looking for library C:\Windows\system32\updaternotifications.dll
    2012-06-12 07:54:35 [5740]  ServiceLoader: Failed to find updaternotifications.dll
    2012-06-12 07:54:35 [5740]  ALMService: Terminating
    2012-06-12 07:54:35 [5740]  SLCoreService: Shutting down SLCore 1.5 Release (build 1.5.21.224873).
    2012-06-12 07:54:35 [5740]  SLCoreService: Service destruction took 0.6 ms and succeed.
    2012-06-12 07:54:35 [5740]  ALM: _info_: End ALM
    2012-06-12 07:54:35 [5740]  performance: AMTReleaseProductLicense took 5.815388 ms
    2012-06-12 07:54:35 [5740]  AMT: END SESSION.

  • Acrobat X Pro hangs when making PDF. Using on Windows 7 64. Just started hanging. Uninstalled and reinstalled. Installed update. Once it hangs, must go into crtl, alt, delete to force close.

    Acrobat X Pro hangs when making PDF. Using on Windows 7 64. Just started hanging. Uninstalled and reinstalled. Installed update. Once it hangs, must go into crtl, alt, delete to force close.

    As a debugging step, try printing to the Adobe PDF printer. If that fails, repeat with print-to-file selected. Assuming the print succeeds, open the file in Distiller to complete the creation of the PDF. If you get the PDF, then check to see if AcroTray is properly working as a background task.

  • Every time I open Mail it fails to respond, the windows stay blank and I get the beach ball and can only close it by force closing. Any ideas?

    Every time I open Mail on my Macbook Pro, which is only a couple of weeks old, it fails to open, the windows stay blank and I get the beach ball. The only way I can get it to close is to force it using the command alt esc buttons. Any ideas?

    Hi Elijahcross,
    If you are having issues with iTunes freezing shortly after opening, you may find the troubleshooting in the following article helpful:
    iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
    http://support.apple.com/kb/ts1717
    Regards,
    - Brenden

  • Hi all! I was updating the software on i pad to ios6, update was interrupted(apple update server is unavailable...). iTunes Diagnostics shows that "secure link to I tunes store failed". I use Windows 7 Home Premium 64 bit. Can anybody help please?

    Hi all! I was updating the software on i pad to ios6, update was interrupted(apple update server is unavailable...). iTunes Diagnostics shows that "secure link to I tunes store failed". I use Windows 7 Home Premium 64 bit. Can anybody help please?
    The following was done so far:
    1. Windows Firewall - new rule created for itunes.
    2. iTunes - latest version installed.
    3. LAN setting : automatic detection of proxy is enabled;
    4. iTunes diagnostics shows:
    Microsoft Windows 7 x64 Home Premium Edition (Build 7600)
    TOSHIBA Satellite L655
    iTunes 11.0.2.26
    QuickTime 7.7.3
    FairPlay 2.3.31
    Apple Application Support 2.3.3
    iPod Updater Library 10.0d2
    CD Driver 2.2.3.0
    CD Driver DLL 2.1.3.1
    Apple Mobile Device 6.1.0.13
    Apple Mobile Device Driver 1.64.0.0
    Bonjour 3.0.0.10 (333.10)
    Gracenote SDK 1.9.6.502
    Gracenote MusicID 1.9.6.115
    Gracenote Submit 1.9.6.143
    Gracenote DSP 1.9.6.45
    iTunes Serial Number 003FB880034B7720
    Current user is not an administrator.
    The current local date and time is 2013-04-23 11:01:14.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
    HDCP is supported.
    Core Media is supported.
    Video Display Information
    Intel Corporation, Intel(R) HD Graphics
    **** External Plug-ins Information ****
    No external plug-ins installed.
    iPodService 11.0.2.26 (x64) is currently running.
    iTunesHelper 11.0.2.26 is currently running.
    Apple Mobile Device service 3.3.0.0 is currently running.
    **** Network Connectivity Tests ****
    Network Adapter Information
    Adapter Name:          {1CB5BBC2-8124-4664-899A-CE0A4683E3B4}
    Description:          Realtek RTL8188CE Wireless LAN 802.11n PCI-E NIC
    IP Address:          0.0.0.0
    Subnet Mask:          0.0.0.0
    Default Gateway:          0.0.0.0
    DHCP Enabled:          Yes
    DHCP Server:
    Lease Obtained:          Thu Jan 01 08:00:00 1970
    Lease Expires:          Thu Jan 01 08:00:00 1970
    DNS Servers:
    Adapter Name:          {8140112A-43D0-41D6-8B36-BE146C811173}
    Description:          Atheros AR8152/8158 PCI-E Fast Ethernet Controller (NDIS 6.20)
    IP Address:          10.5.7.196
    Subnet Mask:          255.255.0.0
    Default Gateway:          10.5.0.1
    DHCP Enabled:          Yes
    DHCP Server:          172.18.255.2
    Lease Obtained:          Tue Apr 23 10:14:40 2013
    Lease Expires:          Tue Apr 23 22:14:40 2013
    DNS Servers:          121.97.59.7
                        121.97.59.2
                        121.97.59.3
    Active Connection:          LAN Connection
    Connected:          Yes
    Online:                    Yes
    Using Modem:          No
    Using LAN:          Yes
    Using Proxy:          No
    Firewall Information
    Windows Firewall is on.
    iTunes is NOT enabled in Windows Firewall.
    Connection attempt to Apple web site was successful.
    Connection attempt to browsing iTunes Store was unsuccessful.
    The network connection timed out.
    Connection attempt to purchasing from iTunes Store was successful.
    Connection attempt to iPhone activation server was successful.
    Connection attempt to firmware update server was unsuccessful.
    The network connection timed out.
    Connection attempt to Gracenote server was successful.
    The network connection timed out.
    Last successful iTunes Store access was 2013-03-22 10:05:31.
    @@@. iTunes IS ENABLED THROUGH THE FIREWALL , even though diagnostics says "NOT enabled"

    hours after the first post i somehow got this to work. dont know how, but i do tried the dns clear cache, the clear host file, oh and i did the check automatically detech dns AND THEN se-check it again before i got this to work.

  • We have a 10 person office - all either use Acrobat XI or Reader XI.  One person is on Windows 7.  The rest are on Windows 8 (not 8.1).  I say this because I thought it was a Windows 8 issue, but having the same problems on the Windows 7 machine. We are a

    We have a 10 person office - all either use Acrobat XI or Reader XI.  One person is on Windows 7.  The rest are on Windows 8 (not 8.1).  I say this because I thought it was a Windows 8 issue, but having the same problems on the Windows 7 machine. We are all having problems opening pdf's sent to us from other firms. This has increased in frequency over the past two months. We've checked with the various firms, and their other clients are not having problems. Some pdfs open but with a lot of missing content and strange formatting, others won't open at all.  There are different error messaged depending upon the doc.  Some are regarding the fonts, for example "can't extract the embedded font...."  Others are "insufficient data" errors.  There are more, but for purposes of keeping this short, I won't include them.  Another unrelated issue is that we are having trouble printing excel files to pdf.  The files end up with bad formatting.  I've worked with adobe "chat" support, our IT consultants with no resolution.  I also haven't found any similar "known issue" online  Would very much appreciate any assistance.  Thank you

    The font embedding can be a problem if not done and you are trying to view the PDF and do not have the font on your machine. Acrobat will often try to find a replacement, but it is not always a good choice. Sometimes the "Use Local Fonts" button can be changed in state to resolve some of the viewing issues.
    If you are trying to copy or export info, then it is important that you have the fonts on your system. Otherwise, the message you are getting about embedded fonts would not be showing up.
    As for Excel formatting, be sure that the Adobe PDF printer is selected in the printer screen before you look for the paging and formatting of the file. In most OFFICE programs, if you change the printer the application will reflow the document to best match the printer (called "using printer metrics"). So check before you create the PDF that the layout is correct.

  • Operations Manager Failed to Access the Windows Event Log and management server is showing warning state

    Hi,
    I am monitoring AD server from SCOM 2012 R2. My management server goes into waning state. When i run Health explorer then it come back in the healthy state but after some time it again goes into warning state. After seeing alert i found that a alert is coming
    again and again i.e.  Operations Manager Failed to Access the Windows Event Log.The description of alert is mention below
    The Windows Event Log Provider is still unable to open the DhcpAdminEvents event log on computer 'nc2vws12ad5.corp.nathcorp.com'.
    The Provider has been unable to open the DhcpAdminEvents event log for 64080 seconds.
    Most recent error details: The RPC server is unavailable.
    Please suggest me how to resolve this so that my management server will again come back in healthy state.
    Thanks
    Abhishek

    Hi Abhishek,
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