Acrobat 9 Pro ejects without installing

Any help would get appreciated.
I just recieved the CS5 Web Premium. One of the three discs is 'Adobe Acrobat 9 Pro'.  I put it into my MacBook Pro (that just sucessfully loaded the first CD of the series - Adobe CS5 Web Premium) .... there is some whiring and then the disc pops back out.   No message, no nothing.
I put the disc in my very old PowerBook G4 and up pops the Install window but I only have one license and so can't install it here... unless I want to travel with two lap tops..   No.
Why is the disc getting spit out of my new MacBook Pro with no message but being accepted by my prehistoric PowerBook G4?
Help!!
Thanks
Rebecca

Same problem here. This is my third disk (at one point a half cocked Adobe support person sent me a windows disk). Tech support has been very little help. I've already lost a job because lack of software. Part of the solution was to remove Version 8 Pro and now I can't reinstall that version. Any help would be nice.
Ed
OSX 10.6.6
Model Identifier:    MacPro1,1
Processor Name:    Dual-Core Intel Xeon
Processor Speed:    2.66 GHz

Similar Messages

  • I have an Adobe Acrobat Pro subscription without a serial number.  After a format of my hard drive, how to I reconnect with my program

    I have an Adobe Acrobat Pro subscription without a serial number.  In a needed reformatting of my hard drive, Adobe Acrobat was removed.  How do I get access to my Adobe program again?

    Hi,
    Go to http://www.adobe.com and sign-in with you Adobe ID ( on which you purchased the subscription).
    Then, on right hand side panel, click on 'Desktop' under Apps section. And then location Acrobat XI Pro and download it.
    Regards,
    Anoop

  • Show that Adobe Acrobat Pro XI is installed on my Windows 8 computer, but I can't find the app list

    I am using windows 8 and the Adobe Cloud shows that Adobe Acrobat Pro XI is installed and updated, but I can't find the app, and, when looking at my list of programs to "uninstall", I don't see it listed either. (I thought a possible solution might be to uninstall and install again)
    Any help would be appreciated. Thanks!

    HI Marshapearson,
    Please try removing Acrobat from the link mentioned below.
    Link : http://labs.adobe.com/downloads/acrobatcleaner.html.
    Once you have removed the product, please launch the Creative CLoud APP once again and install ACrobat on the machine .
    Let us know if you face any further issue or if it worked fine for you .
    Thanks & Regards,
    kartikay Sharma

  • Acrobat Pro XI when installed over Acrobat 9 Pro removes LiveCycle Designer.

    Acrobat Pro XI when installed over Acrobat 9 Pro removes LiveCycle Designer.  Forms Central can't open LiveCycle Designer Forms so what do you do?
    I have uninstalled XI and re-installed LiveCycle Designer only.  On re-installation, I chose not to uninstall version 9 and to do a customer set up (not installing forms central).
    LiveCycle is now working along with Acrobat ProXI

    LiveCycle Designer is no longer distributed as part of the Acrobat release. I think it is available as a separate product. At this point, Acrobat provides the AcroForm type tools (kind of hard to get to, just as in some previous versions) and the option for Forms Central. The whole focus has changed. I suspect that others may be in the same situation of trying to get their forms to interact in Acrobat or Forms Central, but at this point I do not think there is any way to back Designer forms into either of the two current formats. Not much help, but a comment in any case.

  • I purchased an annual subscription to Acrobat Pro XI and installed two days ago. I cannot open PDFs. I keep getting a dialogue box saying my trial has ended and asking if I want to buy the software. Was using Acrobat Pro 9 previously. It appears even that

    I purchased an annual subscription to Acrobat Pro XI and installed on my Mac two days ago. I cannot open PDFs. I keep getting a dialogue box saying my trial has ended and asking if I want to buy the software. Was using Acrobat Pro 9 previously. It appears even that won't open. SOS!

    Hi Margot ,
    You can click on accept or buy ,which ever option you see on that dialog box.It will prompt you to type in your Adobe Credentials.You can license it by doing the same.
    If it still doesn't work ,follow these steps and see how it goes .
    Delete all the files from following folders:
    [Home]/Library/Application Support/Adobe/SLStore
    [Home]/Library/Application Support/Adobe/SLCache
    And, delete all files from following folder except cache.db
    [Home]/Library/Application Support/Adobe/AdobePCD
    Then launch Acrobat and try to activate and check.
    Regards
    Sukrit Dhingra

  • Can Acrobat XI be installed on a Windows PC where CS4 (which includes Acrobat Pro 9) is installed?

    Can Acrobat XI be installed on a Windows PC where CS4 (which includes Acrobat Pro 9) is installed?
    I have previously been told by Adobe tech support that the applications included in CS4 cannot be upgraded individually, and my guess would be that Acrobat XI and Acrobat Pro 9 cannot coexist on the same machine.  But I wanted to check and make sure.
    Doug Percival
    Technology Coordinator
    Center For Effective Government
    Washington DC
    <Removed by Moderator>

    they should be able to coexist.

  • I bought Adobe Acrobat Pro XI but installing software does not recognize Acrobat 7.0 Pro for upgrade

    I bought Adobe Acrobat Pro XI but installing software does not recognize Acrobat 7.0 Pro for upgrade

    That's correct.
    Acrobat 8 is the earliest version from which you can upgrade to Acrobat XI
    http://www.adobe.com/products/acrobatpro/buying-guide-upgrade-pricing.html
    Unfortunately, Acrobat 7 is not eligible.

  • PS Elements disk automatically ejects without installing

    I upgraded my harddrive and ram and had to re-install Photoshop Elements 6.  When I tried to re-install, the disk is automatically ejected without installing.  Any suggestions?

    Try copying the files to your hard drive and open the .exe from there,

  • Lightroom and acrobat pro fail to install

    I used the CCPLauncher and deployed using an .msi photoshop, dreamweaver, indesign and a few others but lightroom and acrobat pro fail to install. I recreated the packages a few times but no joy, anybody else come across this?
    Thanks

    Did you run ExceptionDeployer.exe --workflow=install --mode=pre for Acrobat and ExceptionDeployer.exe --workflow=install --mode=post for everything else?

  • Acrobat Pro Does Not Install

    We are using TCS 4 on a Windows 7, 64 bit platform.
    When we installed TCS 4, we did not get Acrobat X Pro (nor XI).
    So, I inserted the installation DVD to see if I could just install Acrobat Pro, and the Adobe Installer would not proceed because it detected an installation of TCS 4 already.
    So, I uninstalled TCS 4 (a 30 minute ordeal), and proceeded to install it all over again, this time hoping to verify that Acrobat Pro was, in fact, selected in the product check list.
    In the product check list, Acrobat X Pro was indeed selected in the product check list. Installed it all over again (another 30 minute ordeal).
    Saw the statement: Installing Acrobat X Pro.
    When the installation was done, saw the following: "Some items for the following product(s) could not be installed successfully." (PDF icon)
    Acrobat X Pro did not show up under programs, by itself, or in the Control Panel (Programs and Features).
    Went here for update:
    http://helpx.adobe.com/tech-comm-suite/kb/tcs-4-update1.html
    Saved zip file to hard drive. (A 549 MB download.)
    The Installation Instructions were in a PDF, which my system could not read since Acrobat X Pro did not install.
    Followed instructions on URL above.
    Double-clicked "Set-up.exe" in the unzipped files.
    Adobe Installer hung up at about 2/3 of the way through "Initializing Installer" (it stops dead).
    Anyone have any ideas?  Thanks!

    Thanks Jeff.
    We finally got it to work. This is what we think happened: We closed most of the applications on our computers--but not all--when we started the Adobe Acrobat installation.  If the installation process popped up a window that told us to close some specific app, we did.  However, in our case, we also use Lotus Notes.  The Acrobat installation process never told us to close Lotus Notes, so we left it up and answered emails as we attempted to install Acrobat.  But, as I said in my original post, the installation never finished, and we never knew why. Finally, we tried closing 100% of all applications--including Lotus Notes--and we were able to install it without any trouble.
    Naturally, all of our testing might have resulted in a sheer coincidence that it finally worked when we did A-B-C, but at least it finally installed.
    Thanks again!
    Tim

  • Acrobat Pro will not install

    Okay, excuse my lack of patience. But I have now called Adobe customer servic (in India, and I'm in the U.S.) three times now, and I have not resolved this issue! I am a Creative Cloud member, and my Adobe Acrobat Pro will NOT work. On top of that, the Adobe Application Manger is $%@ useless. I get errors constantly. I'm on Mac OS 10.8.1. My other Adobe software works. But Acrobat Pro has not worked at all since I purchase Creative Cloud a few months ago. At any point, if Adobe would like to fix this issue, that would be great. Like I said, I've already called three times in the last two months. And the low level tech support guys are useless. I spend an hour or two on the phone with them and the issue is NOT resolved.

    So, it totally appears as if it was a network issue. The corporate network where I work is quite likely the culprit. Where I was thrown off is that since I have admin rights on my computer, I can install software. But using Adobe Application Manager to install Adobe software wasn't working. And to make matters worse, there didn't appear to be any way to install Acrobat Pro for Mac without using AAM. The workaround that I used previously was to install the trial versions of Adobe software, and then just register them using my username and password. But the workaround for being able to install everything using AAM was to bring my computer home and download from my home network. Unfortunately, Adobe tech support didn't suggest this during the three times that I called them. But it doesn't matter now, problem is resolved.

  • Word 2007 won't save files with Acrobat Pro 9.0 Installed

    Last night an issue started occurring while trying to save a document in MS Word 2007 (part of an Office Ultimate install).  After about 10 hours of trying several suggestions from a variety of forums and MS suggestions I found that the only time I cannot save a file by traditional means is when Acrobat is installed.  I tried updating Acrobate and had the same thing happen.  MS says all that's left for me to do is get an answer from Adobe (I have to wonder if it's a copout).
    Steps taken so far:
    Disabled the PDF add-in - still unable to save Word files
    Removed PDF add-in - still unable to save Word files
    Removed entire CS4 suite - Word was able to properly save files
    Installed only the parts of the suite that I use frequently (Photoshop, Soundbooth, Premiere, Acrobat) - unable to save Word files
    Removed Acrobat Pro 9.0 - Word saves files properly again
    When I say it will not save a file I've tried the keyboard shortcuts for Save/Save As, Choosing the Save/Save As from drop down, and even attempted to save by closing the document.  When prompted with the option to save changes I say yes and nothing will happen, I have to close the document with nothing saved.
    I hate the idea of reinstalling Acrobat each time I need to use it to keep Word functional.  I've seen a ton of threads on other forums related to this issue.  Has anybody else seen this or know about a fix/work around?  Any help is appreciated.  Please let me know if additional detail is necessary.
    The operating system for the affected computer is Windows 7 32-bit.

    I installed each update individually (6 of them) and rebooted after each update.  Opened Word and attempted to save a document (after each update/reboot), the documents still cannot be saved (previously created documents still cannot have new detail saved).
    Decided to delete the Office folder in the following path: C:\Program Files\Adobe\Acrobat 9.0\PDFMaker\Office
    Opened up word and Acrobat went through an installation processes, to replace what was removed I assume.  After this was done I attempted to save a document and was still unable to do so.  Went back and deleted that Office folder in the above path again.  When opening Word this time I cancelled the installation process that Adobe was trying to complete.  Preventing the install of the settings and PDF add-in allowed documents to be saved again in word.
    I decided to try to remove the innactive add-in from my Word Options and received the following error message:
    "The connected state of Office Add-Ins registered in HKEY_LOCAL_MACHINE cannot be changed"
    Due to my deleting that folder?
    I suppose I could cancel that installation that initiates each time I open Word (or any other Office program that benefits from Acrobat Add-ins) but that will be a bit of an annoyance.
    Anybody have another suggestion, know what may need to be deleted from the registry to prevent the Add-ins installation when opening Word, or know where that setting can be changed?
    Hopefully getting close to a resolution

  • Acrobat Pro CS5.5 installed but won't work with my serialnumber

    hi,
    in 2012 I bought and downloaded CS5.5 and installed it completely. Never used Acrobat Pro though. Today I would like to but. Adobe Application Manager opens and asks to type the serialnumber. As I copied it from my LWS account and  pasted it, the manager says it is not valid for this product? How can this be? What can I do? Anybody an idea? Thanks, Axel

    Error "The serial number is not valid for this product" | Creative Suite
    http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html

  • Adobe Acrobat Pro XI trial install failure

    I have tried several times to install the trial of Acrobat Pro XI. Each time, after the Download Assistant downloads the Installer, I run the installer, and receive two error messages.
    First: "The installation cannot proceed, because some of the processes are running."
    After clicking "OK", the window beneath reveals this error message:
    So, as advised, I am contacting the software manufacturer for assistance. Odd that Adobe is not even aware that the "software manufacturer" is Adobe, don't you think?
    Also, I can't read the entire first line of the last error message. "There were errors in the installation. You may want to try i…" is all that's there.
    My details:
    Mac OS X 10.9.5
    MacBookPro 13" 2014
    I just wanted to see if the latest version of Acrobat improves on the resolution problems associated with reading PDFs with the high-resolution Retina display. Acrobat Pro X displays all text quite choppy, even if I set the preferences to use System Settings.
    Any ideas how I can complete the installation?
    CP

    No. This is interesting, but not helpful.
    The link seems to discuss problems with the Download Assistant itself. Strange, too, that all the links to "helpful" information are concerned with the Creative Suite. This is confusing.
    My problem is with the installation of Acrobat Pro XI. All the steps complete, except for the final moments of the installation. There is no information regarding the error message I am seeing.
    Adobe's "Help" website is legendary for its poor navigability. I just end up going in circles.

  • Master Collection CS6, Acrobat Pro X Ghost Install... (Mac)

    So you know when you do a ghost poo, as in you do a poo and when you check the toilet and it's not there, well that's what the CS6 Master Collection Installer is doing with Acrobat Pro on my Mac (OSX Mountain Lion).
    I run the installer and it says it's installed but then when you look in the Applications folder it's not there. I've tried setting the install location to a different address and creating that folder using the installer but still no love. Any ideas?
    I've been having a lot of problems in the past few days with the latest version of the Master Collection which has cost me huge hours I've lost more than a day redownloading all the software after the Application Manager stopped wanting to load and so stopped me from using my license on CS6 software versions which were installed originally as trials (then it took me a while to realise that Acrobat XI wasn't included with the Master Collection, which should be called the Substandard Collection if it doesn't have the latest versions of each software package). Since someone at Adobe didn't think of offering a separate download link for just Acrobat X (unlike every other package on that download page on a non-Adobe.com site which I linked to from an official Adobe page http://prodesigntools.com/adobe-cs6-direct-download-links.html), I've since spent 14hrs waiting for the absolutely massive CS6 installer package to find out that Acrobat won't work now (I did have Acrobat Pro 8/CS3 but it's custom file system windows don't work on Mountian Lion, great programming there guys).
    And someone make a stable version of Fireworks that doesn't crash every time you're doing something mundane. If there was decent alternatives I would be switching, Adobe buying Macromedia was bad for the industry, the monopoly means they can continue to do such a bad job with their software that we can't do much else but keep using it.

    I followed the help ideas, did some of them (some folder renaming, uninstall Adobe Air and then went to Adobe to D/L the new installer and installed it again, and again trying to resart in Safe Mode)... Nothing did the trick...
    Then, while still in Safe Mode, after one failure, I opened the main, "Adobe CS6 Design Standard" folder again. I started snooping around, opening the other folders, and in the Payloads folder found whole bunch of software "stuff"... See below, the very first was an Acrobat folder that included the Installer.pkg. So, what the heck, I already spent hours on this, I double-clicked it, and BINGO, it installed the program w/o any issues... I did a regular restart, and the program is working...
    ...Not sure what you or any Adobe expert would make out of it, but it seems like an easy workaround, so it seems....

Maybe you are looking for