Acrobat Distiller Error 5 message when scanning?

Acrobat Distiller unable to create temp folder error 5 message when scanning. I can print no problem cannot scan with error?

Hi,
Similar issues have been resolved in earlier posts - Re: Error 5 from Acrobat Distiller - Cannot print to PDF
Assuming by Error 5 that it is related to Access Denied problem:
1. Clean up the contents of your %temp% folder.
2. Give full permissions to the %temp% folder
Try working with Acrobat after this.

Similar Messages

Error message when scanning

When attempting to scan, error message reads " Scan Error. try scan from computer or see documentation". No solution in documentation or online support. Printer will copy documents. Any suggestions?

Hi @Al_Maur_Fewd,
Welcome to the HP Forums!
I noticed that you are getting an error when scanning but your printer can print. I am happy to help you with your scanning!
For further assistance, I will need to know some more information:
If you are using a Windows or Mac Operating System, and the version number. To find the exact version, visit this link. Whatsmyos.
The Product/Model Number of your printer. Follow instructions in this link. Finding Your HP Product Model Number.
If the printer is connected, Wireless, Ethernet, or USB.
If the printer is able to make copies.
If the power cable is plugged into a surge protector, or directly to the wall outlet. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
Please see this post, Want Good Answers? Ask Good Questions, by @Bob_Headrick, so you can get the most out of these forums.
Meanwhile, if you are using Windows, please try the HP Print and Scan Doctor, and let me know what happens!
Hope to hear from you soon!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

Hp Officjet 4620 error message when scanning

Hello,
I am using OSX Yosemite om an Imac and an Officjet 4620 printer. The printer is connected to the internet and printing and eprint works fine. Instead, when I try to scan this error message appears: "The scan could not be completed. Connection to the computer has been lost or the OCR application is not installed in the computer". I already followed some of your suggestios (uninstalled hp software, repaired disk permission, reinstalled software) but the error message persists.
Please help me!
Best
Luca

Hey @lucaborsari,
Welcome to the HP Support Forums!
I understand that you have an Officejet 4620 All-in-One installed through the network on your Mac OS X Yosemite system. I'd be happy to work with you in getting your scanner up and running properly. Thanks for letting me know that you have already run through a lot of key troubleshooting steps such as uninstalling, reinstalling and repairing the disk permissions. I'm sorry that these steps did not resolve the issue for you. Lets take a look at some additional troubleshooting steps to get this up and running for you.
Step 1: Check to see if other users are using the scanner:
Check with other users on your network to see if they are currently using the scanner. If so, wait until they are finished and have closed the scanning session.
Step 2: Try using the Scan feature on the computer:
Method 1: Scan with HP Scan Software:
Go to Macintosh HD/Applications/Hewlett-Packard, and then double-click the HP Scan icon.
Click Scan in the upper right corner of the window.
Click the Down arrow () to view and change any scan settings.
Click on Show Details to make any changes to the Presets.
To save any scan settings for a future scan job, click the pop-up menu next to Presets, click Save as, name the new preset, and then click OK.
Click Continue to start the scan.
When the scan completes, click Done.
To edit the scanned item, use the tools at the bottom of the window, and then click Send to either save it to a folder on your computer or to print the item.
Method 2: Scan with HP Utility:
Open HP Utility from the Dock.
Under Scan Settings, click Scan to Computer.
Click the Edit Scan Tasks button.
Select any presets that apply to your scan job.
Click the Edit button, change any desired settings, and then click Save.
To start the scan, click Test.
Scanning with the Full Feature HP Software in OS X v10.10 Yosemite
Does the product scan fine through the HP Scan software on the computer verses the Front Panel Scan options on the printer?
Step 2: Check the Scan to Computer setting:
On the main menu, click the Apple icon (), and then click System Preferences.
Click Print & Scan.
Under Printers, click your printer, if you see more than one printer.
Click Open Print Queue. The print queue for your printer opens.
Click Printer Setup or Settings. A new window opens.
Click the Utility tab, and then click Open Printer Utility. The HP Utility window opens.
Under Scan Settings, click Scan to Computer.
At the top of the screen, click the check box next to Enable Scan to Computer, if it is not already checked. Scan to Computer is enabled.
Try the scan again.
These steps can all be found in:
A 'No Computer Detected' or 'Connection Error' Message Displays When Scanning
Step 3: Check for Apple Software Updates:
Select the Apple Menu
Select Software Update
Install any available updates
Try to scan again
Step 4: Powercycle the Network:
Unplug the power cable for your router for at least 30 seconds
While router is unplugged, power off your printer and your computer
Plug in your router
Turn on your Printer
Turn on your Computer
Try to scan again
Please let me know if any of these steps help to resolve your scanning issue. Should they not fix your issue please let me know if the error 'The scan could not be completed. Connection to the computer has been lost or the OCR application is not installed in the computer' only occurs through Front Panel Scanning or if it also occurs while using the HP Scan Software on the Mac.
Good luck!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

Officejet6600 print perfect but I get error message when scanning and just idles when trying to copy

Hello, I have an OfficeJet6600 printer and up until just yesterday this unit funtioned normally and had no trouble printing, scanning or copying from my computer. Yesterday however I found I could not scan and then worked with an HP support Rep on the phone regarding my HP OfficeJet6600 not scanning properly. I am connecting to my printer wirelessly and have no issues printing. However, I cannot scan and when I attempt to do so get a scanner unreachable message. The Rep deleted and reloaded every program and file associated with the printer and still the same result. He advised me that the issue lies in my Windows 7 64bit OS and I might want to contact Microsoft support for a patch to fix the problem. He also advised me to chat the forum as there may be a solution there that someone already optained from Microsoft.
I starting looking through the forum this morning and came across some correspondence a Rep had with another customer and he advised the customer to check to see if the copy feature worked. He stated that if it did not work either then more than likely it is a hardware problem and not a software problem. At any rate, after reading that I tried to copy and sure enough the printer cannot complete that task either. When you hit copy it say's copying on the printer screen but little icon beside copying just spins forever and nothing happens. You actually have power down the printer to get it to stop. Now I am confused.... Do I have a software or hardware issue?

Hello,
After reading the problem description, i see that its a printer hardware issue. Its the scanning module that seems have an issue.
The solution to this issue is Servicing the printer unless you have tried the below mentioned steps...
While the printer is ON, unplug the power cord from back of the printer.
Wait for 60 seconds.
Plug in the power cord directly to a wall outlet ( bypass the surge protector / power strip ).
If printer does not power ON, then press the ON button to do so.
When the printer goes silent, then try making a COPY.
If issue still exists, then its time to service the printer.
Please call HP Tech Support for further assistance.
If you are in US , the toll free # is 1-800-474-6836 .
If you are not in US , then log on to www.hp.com , at bottom-left corner there is a world map icon, click on it and then select the region you belong to, which would then provide support options for you for that region.
Regards,
Jabzi
Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.

Error message when copying from Acrobat Reader

Error message when copying from Acrobat Reader - any file, any time (Win 7, Adobe many versions until recent).
Copy works, but causes a needless and useless error message that has to be clicked away every time.
This problem is published on the web for a million times without a working solution. And even in the Adobe forum no qualified answer (http://forums.adobe.com/thread/441370)
When can I expect a solution?

"101 Views 0 Replies
Was this helpful?"
Of course not.
But thank you anyway, I talked to my admin and we changed the whole company to Foxit.
It can be that easy.

Error message when initiating scanning

I got an error message when trying to scan today (don't know why as scanning has been fine until now) which upon using HP's diagnostics gave me the response below. My problem is that the link to the solution no longer works. How and where can I find the download it says I need to install?

Hello @BobR44,
Welcome to the HP Forums!
I understand a message appears stating the driver is missing when trying to scan a document. I will do my best to assist you! First, I need to find out some questions to figure out this issue:
What is your operating system on your computer? Windows or Mac?
How is this printer connected? Wireless or USB?
Please verify this information and I will assist you further. Have a great day!
I worked on behalf of HP.

I receive an error message when trying to install Adobe Acrobat 6.0 on my new PC that has windows 8.1

I receive an error message when trying to install Adobe Acrobat 6.0 on my new PC that has windows 8.1.
Can someone help me?
thanks!

And that message is exactly? I hope you are aware that you are trying to install software from the stoneage and it may simply no longer be compatible...
Mylenium

Error message when i scan to my pc? how do i fix this problem? Windows Vista, HP Photosmart C4680

I have Windows Vista, and Hp Photosmart C4680. When I scan to my Pc, I get an error message, no scan is sent to my PC.
How do I fix this problem?

HI,
What is the error message you are recieving? Can you make a copy using the buttons on the unit?
Say "Thanks" by clicking the Kudos Star in the post that helped you.
Although I work for HP my posts and replies are my own
Please mark the post that solves your problem as "Accepted Solution"

Acrobat 9.0 error message when trying to open

Just got this error message when trying to open Acrobat Pro 9.0:
Has been installed for 6 month, use 4-5 times per week, never had an issue until this. Usually I would do an 'Uninstall' 'Reinstall' before coming to the forum, but it will not allow me to do a 'deactivitation'.Any help at all, thanks.
System Info:

Good day,
You can initiate a Repair installation from Control Panel > Programs by clicking on the Acrobat 9 installation, choosing 'Change' then following the prompts for a repair install.
I missed the part where you mentioned the error was occurring on launch. Sorry about that.
Kind regards,
David

I have a Macbook Pro. I just purchased Acrobat Pro DC and keep getting an error message when I try to download, saying I need to contact support.

I have a Macbook Pro. I just purchased Acrobat Pro DC and keep getting an error message when I try to download, saying I need to contact support. I've eliminated previous versions of the application because they were US-based versions and I'm now living in Australia. I checked Flash and it seems to be installed correctly. what am I doing wrong?

Hi Laura ,
Could you please elaborate about the issue and also about the error message?
What does it say except contacting the support?
Is it something to do with Licensing and Activation of Acrobat DC?
Also please update us from where are you trying to download Acrobat DC?
I would recommend you to follow these links download Acrobat DC and see if you still face any challenges .
If you want to opt for perpetual ,follow this link .
Download Acrobat products | Standard, Pro | DC, XI, X
And if you wish to subscribe for Acrobat DC .Kindly refer this link .
Download Acrobat DC (Continuous) | Enterprise or VIP
Regards
Sukrit Dhingra

I'm repeated receiving error messages when I download adobe acrobat ,

i'm repeated receiving error messages when I download adobe acrobat , how do I get it to work?

Hi haftorahman,
Please try downloading from this page: Download Acrobat products | Standard, Pro | XI, X
Before you download, log in to your system as an admin, and disable any antivirus software.
Please let us know how it goes.
Best,
Sara

Photosmart C4680 -- Error message when attempting to scan

HELP PLEASE!! -- Have a Photosmart C4680 all-in-one and after 3+ years unable to scan. This began several months ago but recently need to scan items and if I can't fix the printer will need to purchase a new one. The printer works fine, but am unable to print ALIGNMENT copy when I change ink and when I attempt to scan I get the error message:
"The scan cannot be performed because another program has control of the HP imaging device".
As I said I have no problem printing, but am unable to scan either documents or photos. I have done EVERYTHING the FAQ troubleshooting program recommended in the HP Solution Center. I have REBOOTED, UNINSTALLED and REINSTALLED, MOVED USB CABLE TO A DIFFERENT PORT but I still get the same error message. If I can't fix the problem I am tossing this printer as soon as I run out of either Black or Color ink, but I'm definitely NOT getting another HP printer if this is what happens after a couple of years.
Can anyone solve my problem?
THANKS in advance!
Hal

Thanks for providing that information halnyguy.
I would suggest doing a Level 3 uninstall and reinstall the Full Feature Software and start over.
Disconnect the USB cable. If using the USB connection.
Hold down the Windows Logo key () on the keyboard and the 'R' to open the run box, type %temp%.
Delete all files and folders from the temp folder. Choose skip if any pop ups appear saying any of the files could not be deleted.
Download the software and choose to save as, save to desktop. HP Photosmart C4600 All-in-One Printer series Full Feature Software and Driver.
After the software downloads and extracts, open the temp folder again. Close the installation window.
Open the folder starting with 7z. (Example: 7zS2356)
Open folder Util.
Open folder CCC.
If you have an HP computer run the L3uninstall.exe. If you have anon-HP computer run the L4uninstall.exe
When the uninstall has completed restart the computer.
Follow these steps to reset the registry settings and options for Windows Installer.
Hold down the Windows Logo key on the keyboard and the 'R' to open the run box.
In the Open box, type msiexec /unregister, and then click OK.
Hold down the Windows Logo key on the keyboard and the 'R' to open the run box.
In the Open box, type msiexec /regserver, then click OK.
Run the Disk cleanup from Accessories\ System Tool. Delete files using Disk Cleanup.
Download and install the latest version of Adobe flash player. Adobe Flash Player Support Center.
I would disable all the start up programs and temporarily turn off the Antivirus Software to see if that is causing the issue. How to use MSCONFIG . Click on the start up tab and click disable all.
Restart the computer.
Test the printer.
Then you will need to go back in and enable the start up programs and turn the Antivirus Software back on again.
Let me know how you make out.
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

GetLastError: 1392 - why do I get this error message when I try to uninstall Acrobat XI Pro?

GetLastError: 1392 - why do I get this error message when I try to uninstall Acrobat XI Pro?

Hi uckldag,
Please try uninstalling using Acrobat Cleaner tool ( Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs ) and check.
Regards,
Rave

I'm getting a "printer error" message when I try to print a document with a lot of scans in it. Any suggestions?

I'm getting a "printer error" message when I try to print a document with a lot of scans in it. Any suggestions?

OK, I tried a few things, and I do not understand the results.
1) I opened the document in Preview, and it would only recognize the three initial pages which I typed using the Pages App. It did not recognize the bulk of the text which I copied from Appleworks 6. It also did not recognize any of the scans.
2) I tried opening a pdf in Preview, and it would only recognize the scans. (No Text!)
3) I tried copying everything (select all, and command-c) in Pages, and then opened a blank Pages doc, and typed Command-v. This got me all of the text, but none of the scans!
4) I was worried that my Pages app might be corrupted, but I successfully converted a similar 78-page document with copied materials from Appleworks 6 and similar scans, ant this worked perfectly.
My conclusion is that my file must be corrupted. Is there any way to check this? shabda88

Error message fax scan canceled on officejet 4500 all in one when faxing from the solution center.

I keep getting the error message fax scan canceled on my hp officejet 4500 all in one when I try to fax from the hp solution center,I have no proplem faxing from the officejet 4500 itself. I appreciate any light that you can shed on this matter.Thank you.

Hey @kburns7934 ,
I just sent you a private message. If you are not sure how to check your forum messages this post, has instructions.
Enjoy your Monday
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Acrobat Distiller Error 5 message when scanning?

Similar Messages

Maybe you are looking for