Acrobat XI returns a "Scan Cancelled" message
I've read an older post about Acrobat X doing it; I have a trial copy of AA XI and I can't scan with a Samsung SCX-4521 scanner; other programs make use of the scanner without any issue.
Any idea why and how can it be fixed? I've installed the latest update and still does not work.
Thanks.
The answer is YES.
To summarize: operating System Win 7/64
Scanner: SAMSUNG SCX-4521F, current driver installed
Adobe Acrobat XI trial
TWAIN driver does not work, returns a "Scanning cancelled" message, every time
WIA driver works
TWAIN works with most other programs I have that have the ability to acquire images from a scanner
Use to work with Win 7/64 before I reinstalled and updated it.
I don't know more than that.
Thank you.
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Acrobat X Scanning Cancelled Problem / WORKAROUND / BUG REPORT
As you have read in other threads, Acrobat X on Windows has a serious scanning problem with HP and possibly other scanners.
Whereas in Acrobat 9 scanning worked reasonably well, Acrobat X seems to be unable to cope with scanning documents from the flat bed of a multifunction scanner.
So, if you are scanning from the feeder, scanning works, but if you are scanning from the flatbed, you will get a brief pause and the phrase SCANNING CANCELLED.
This is, of course, not acceptable.
The problem is that Acrobat X does not play nicely with the scanner drivers. Previously, Acrobat 9 would "auto-detect" the source of a document, using the feeder if loaded, and "falling back" to the flatbed otherwise. However, Acrobat X does not fall back. If there is nothing loaded in the document feeder, the scan will be cancelled by Acrobat X.
The workaround - and I would NOT call this a "solution" - is to use only the "Custom Scan" command from Acrobat X. When the window pops up, choose the "Options" button and select "Native Mode" and "Show Scanner's Native Interface" from the two menus. (Acrobat X does seem to remember these settings at least within a session, so if you're scanning multiple documents you only need to do this once.) Then scan.
You will see a new window pop up - the scanner's "native interface." On my computer, this window shows up BEHIND the Acrobat X screen (annoyingly) so you have to watch for it and click forward. Be sure to select "flat bed" from the "document source" menu. On my computer, this setting is NOT remembered between scans, so you have to do this for EVERY SCAN. Then, the document will scan, and you can do what you want with it in Acrobat X.
Needless to say, this is a long, painful, slow process, especially if you're scanning lots of flatbed items, as I do. Hence it's a "workaround" and NOT a "solution".
The SOLUTION will be for Adobe to FIX this. ADOBE: THIS IS A BUG REPORT. PLEASE LOG THIS IN AND FIX IT. Acrobat 9 with CS5 worked perfectly, as did Acrobat 8 before it. Moving to CS5.5 with Acrobat X broke this. Sloppy. Please fix! Thank you!
Glen BarneyI used your workaround (thank you!) but it was very annoying. Although I set up the options for a single multi-page document, Adobe gave me separate files and I had to consolidate them. I also had to fill out the options (color, flatbed vs feeder) for each page. This function was working for me at some point, so I don't know what happened to make my HP Multifunction and Adobe part ways. I hope Adobe comes up with a successful patch for this problem.
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Hey @kburns7934 ,
I just sent you a private message. If you are not sure how to check your forum messages this post, has instructions.
Enjoy your Monday
R a i n b o w 7000I work on behalf of HP
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Hi, thanks for your reply.
If I read it correctly, it is 10.0 The full label on the box reads
"DUS/A.ACRO,10.0.WIN,GEN,UE. W/SENSOR "
I have been through, and performed all the troubleshoot steps including
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In a message dated 4/30/2015 5:35:10 A.M. Eastern Daylight Time,
[email protected] writes:
Acrobat X won't scan
created by Anubha Goel (https://forums.adobe.com/people/Anubha+Goel) in
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(https://forums.adobe.com/message/7497656#7497656) -
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or
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Try adapted scan first, lets you choose between the flat bed or the paper feed.
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Here's a screenshot of the problem.
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GaelRead the user manual that came w/the scanner and/or contact HP Support.
http://support.apple.com/kb/PH14141 OS X Mavericks: Reset the printing system
http://support.apple.com/kb/HT3669 Printer and scanner software available for download
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