Activation After C-Drive Crash - Customer Support Problems

We are having a terrible time with Customer Service... I hope some folks might help lead us into the correct direction.
I had a crash on my main computer where the C-Drive bit the dust.... and yes, it did not allow us to deactivate our copy of CS4 Master Collection. Fortunately I do have my travelling copy on a small laptop.
We installed a new C-Drive, but had to reinstall CS4... then the activation message reads that we have too many activations... and I know that, because one of them crashed. We simply need the crashed copy to be deactivated, so that we can reactivate on the newly constructed C-Drive.
My seventh (yes, 7th) phone call and over a culmulative hold time of over 9 hours (yes, 9 hours). Over the span of two weeks, Customer Support tells me that their Activation Interface is not working (ugh!). One person on the sixth call, this morning, transferred me to another Customer Support area where I was immediately put on hold for 2 hours and 9 minutes at which time the line went dead.
I was told to install the copy and work through the 30 day trial period, but I'm now on 16 days left and Customer non-Support not able to to help me yet.
Am I alone with my problem or or others having problems dealing with Customer Support?
If other's are aware of similiar issues, could you help direct to alternate phone numbers, contacts, websites where I might be able to receive some support. Spending another $2,500 on software just doesn't sound like a solution when I've been an Adobe user for almost a twenty years.

Sorry, I cannot help you, but your problem is similar to the one I have. I used to run cs3 on a notebook only, toshiba qosmio g30. After severe troubles they changed the mainboard and the discs were formatted and during this long lasting service time I installed cs3 on a workstation just to go on with my projects. Now I want to reinstall it on the toshiba qosmio and I get the same license messages you mention in your posting.
I asked adobe for help using the online support form but the did not anwer so far. I think that adobe did not even ignore my troubles, as the question I put did not lead to a new open case.
Maybe I will make more use of the new microsoft products and other software as many things can be done without adobe as well. A couple of years ago I left quark (for adobe) and I do not miss quark so far (maybe they miss me as I was not the only one that went away).
Good luck, guys!

Similar Messages

Spotify only displays black screen after video driver crashes

Using Windows 8.1 64x, AMD 7800 series card with the latest AMD 15.4 beta drivers. This driver release is prone to crashing. Spotify, though, doesn't recover after the driver crashes and only displays a black screen. Restarting the program fixes the problem, but it shouldn't have to be restarted in the first place.

I am so sorry to hear this, was it after an ad, i should be able to help, could you also tell me which country you are based in!

How do I unactivate after hard drive crash?

Just purchased an upgrade to CS6 Photoshop from CS3 Photoshop but hard drive crashed before I could uninstall it. How do I deactivate after hard drive crash? Do I need to or can I just load my full CS3 copy and then upgrade it to my new CS6?

You can just install CS6 directly. You will be prompted to enter your qualifying serial number from CS3 during the install process.

I am trying to redeem my iTunes account with a gift card and it keeps coming up with "the Gift certificate or prepaid card code you entered has not been properly activated. Please contact iTunes customer support for assistance" what does this mean?

I am trying to redeem my iTunes account with a gift card and it keeps coming up with "the Gift certificate or prepaid card code you entered has not been properly activated. Please contact iTunes customer support for assistance" what does this mean?

It all comes down to contact iTunes customer support for assistance.
iTunes Customer Service Contact - http://www.apple.com/support/itunes/contact.html > Get iTunes support via Express Lane > iTunes > iTunes Store

Combo of T61 and customer support problems

My main problem is that my T61 freezes up. It came with a 2 gig ram, sbbb Intel core 2 duo t7500 processor, 1 gig turbo memory window's ultimate 32 bit os and an 80 gig hard drive. This problem has been going on intermittently (odd) since I received the laptop brand new. I may or may not be able to move the cursor over the screen when it is frozen. It does not high light anything, control-alt-delete does not work, nothing responds. I have to manually hold down the power button to turn the system off.
The different things it has done, and not all during the same occurrence: blue screen with white writing, black screen with white writing, black screen oxc 000000f-selected entry could not be loaded because application is missing or corrupt, the memory was dumped (I had used rescue and recovery backup disks then because I did not know if something was corrupt in the original software that came loaded on it), sometimes it checks the c-drive after being manually shut down, sometimes it does not, problem with window's registry (only did that maybe twice), and corrected master file table, corrected bit map (after checking c). Sometimes it freezes and gives no error messages during restart. I do not have anything loaded on this system that is not compatible with vista nor anything that exceeds the ram.
When I had to use my rescue and recovery disks because everything crashed, I called tech support. They told me I needed to update my drivers-especially my video driver. I tried to tell them that I had been going to the lenovo website for driver updates, using pc doc, updating bios, doing a registry cleanup, defraging the hd, and of course window's updates. So he gave me a link on lenovo's website for another update. During that call, I told the guy that the recovery disks that came with the laptop loaded XP on my system. He sent me out vista recovery disks-vista business, not ultimate, and it was freezing up on vista and xp-no matter what program I was using. The next time I called, lenovo had my computer shipped back and replaced the corrupt 2 gig ram. It came back with the same software it left with, so I know my hard drive had not been wiped. On the third call I was told to update my drivers, check the hard drive using bios, that it was my web browser, remove the battery.... By this time I was wondering about technical service which leads me to my other issue.
I called the month after my warranty ran out, because I thought I had an established history of problems with this $1600+ laptop that has not worked right, and I was told that the warranty had run out, they would not honor it, records after 30 days were wiped-so there went my established history. Now someone please tell me why a computer company would not keep records of customers warranty work requests? Especially during the warranty period. I was then given the number to out of warranty claims who told me it was out of warranty (duh) and she gave me the number to entitlement. They called me the next day, which was nice but unfortunately I was not expecting their call and did not have all my info available. Entitlement told me that someone from tech support would call me within the hour. My computer proceeded to freeze up-so I left it frozen while waiting for tech support to call. They did not so I called them, was told my warranty was out of date and I was transferred to another number. Now this entire time I had been polite in my requests and conversations, my family had even alerted them to a billing error that would have caused another customer some problems. The tech I was transferred to was extremely rude the entire time. I was not given the opportunity to explain my situation-which was what entitlement said the call would be about. I requested mediation, he told me someone would call me within two days, then he proceeded to hang up on me. No one has called.
I would appreciate some assistance, in my computer problems and how to get in touch with the right person about customer service. Thank you.

obviously you have suffered a lot with the laptop os not working properly, have you tried to disable the turbo memory, sometimes that cause alot of trouble.
Regards,
Jin Li
May this year, be the year of 'DO'!
I am a volunteer, and not a paid staff of Lenovo or Microsoft

Re-Installing Creative Cloud after hard drive crash

I recently had a hard drive crash and had to install a new hard drive. My old data was backed up on a slave disk but I can't get it to run again. I can't even uninstall the previous suite because the Control Panel - Add / Remove program window will not show the slave disk with the applications. If I install it again I don't want to use up the "second" download that comes with the purchase of the license. Where do I go from here?

Hi allegrophoto,
If you did not deactivate your software before the crash, you can contact Adobe customer support (http://helpx.adobe.com/contact/) to enable your activation count. You can then install it again. I am not sure what you mean by "second download".
Thanks,
Preran

Deactivation of product after hard drive crashes

My hard drive crashed and I didn't have a chance to de-activate my Adobe photoshop Elements2.0
after installing a new hard drive, installing windows 8.1, I began to re-install the software. I installed
Photoshop2.0, upon installations I opened the software and proceeded to register it with the company.
It told me that it was already registered, do I need to de-activate this serial number? if so how do I do
this? How can I keep this software working as a valid part of my photo editing?
Thank you. dan

Call Adobe Customer Support only they can help you.

How to restore itunes after hard drive crash

How do you restore your itunes library after my PC hard drive crashed?

Hi Toboggan,
If you are looking to restore your iTunes data from a backup, you may find the following article useful (while it is focused on moving between computers, many of the steps should also apply to your situation):
iTunes: How to move your music to a new computer
http://support.apple.com/kb/HT4527
Regards,
- Brenden

How to find and import prior bookmarks, after hard drive crashed and new program is installed?

After having a crash, my hard drive data was saved in a backup file but I need help in finding and bringing the saved bookmark file(s) into the newly installed program.

https://support.mozilla.com/en-US/kb/Recovering+important+data+from+an+old+profile
Your old Profile is located here in Win XP and W2K: <br />
''drive'':\Documents and Settings\''Windows login user name''\Application Data\Mozilla\Firefox\Profiles\''profile_name''

Sync files to computer from iPod after hard drive crash

My main hard drive crashed that had all of my music. I'm guessing only a few sectors failed since I was able to recover 95% of my music library but all of my songs had since been transferred to my 64gb gen 5 iPod touch.So now I want to pull all of my music off of my iPod and compare it to the songs I was able to recover (I have already added the recovered songs to itunes).
My problem is that when I sync my iPod I don't see any music at all. When I first connect the iPod it doesn't even show any audio files on the device but when I backup the device it shows the correct size amount for the files (24.88gb). Even though the bar at the bottoms shows that I have 24.88gb of audio files nothing is shown when I click on Music under my device. *** is going on here. I refuse to believe that I can't get the songs FROM my iPod.
Any help here would be much appreciated

Syncing to a "New" Computer or replacing a "crashed" Hard Drive: Apple Support Communities
or
Recovering your iTunes library from your iPod or iOS device: Apple Support Communities

After hard drive crash, Pages app brought over, and upgrade to snow leopard installed, Pages would not launch. Re-downloaded the 3.0.3 update and Pages launched, but will not open any documents or start new document.

After a hard-drive crash, Pages application was brought over from the old hard drive, and upgraded to snow leopard. However, Pages would not launch. I do not have the disks and the computer was given to me by my son with iWork 08 installed, so I do not have the ability to re-install using Purchases. I re-installed the update 3.0.3, which I already had, but thought it worth a try. That enabled Pages to launch, but it will not open a new or old document. I can see in preview the document, but it will not open. Any suggestions besides repurchasing Pages. I've just put out a lot of money for a new hard drive and retrieval of apps and docs from the old hard drive and would like not to have to put more money in it.
Thanks for any suggestions.

You can not simply drag over Pages, particularly if it was perhaps damaged in a crash.
As it was only Pages '08 it may be time to upgrade to Pages '09 from the App Store. It is not that expensive and will allow you to install it on any Mac sharing the same Apple I.D. and protect you from a repeat of this problem.
There are free alternatives to Pages if you are hard strapped, it depends on what you are using Pages for, it is not the only option by far.
Peter

Unable to activate my previously working CS6 suite after hard drive crash

I had a recent hard drive crash, obviously with no chance to deactivate CS6. So now with a fresh installation, I cannot activate the suite.
Is there a way to deactivate the key registered to my previous PC installation?

To deactivate an inaccessible installation you need to contact Adobe Support thru chat and ask them to reset your activations.
For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

Recapturing after a drive crashes

Hope someone can help with a problem I had with a crashed external drive. I had logged and transferred a ton of clips from an external drive which crashed shortly after all the assets were successfully captured. Foolish, I know, but because we had no available storage, I also had to roll the dice and store the project and map scratch folders to this drive. So, as Murphy's law would have it, the drive froze after laying out just one sequence.
I received all the raw footage again on a new drive, but I'm not finding a way to reconnect all these clips to the new drive where the original media files now reside. Can someone guide me as how to reconnect? Will I have to relog and recapture all these clips again?
Thanks for any assistance you can lend.
Rick

Thank you, Michael.
Can you clarify something for me? I have the clips named, in and out timecodes marked and the capture scratch source identified (viewable in the browser of the project). But the new drive only contains the original footage which is organized in two separate folders with 6 subfolders in each. I'm not understanding how the file names can match up with the original footage material (e.g. one segment of original footage produced 20 or so different clips). I'm guessing this might refer to the files that had been stored in the Capture Scratch folder, which was lost when the drive crashed. Thanks for the idea about renaming the external drive to match that of the crashed drive, but not sure it would matter? Please let me know what you think.
In lieu of renaming the new drive , is there an easy way to take the logging information for the clips I already defined and batch import it into Log & Transfer, and apply those clip parameters to the footage on the new drive? Even if I could just create a text file containing the clip names, descriptions and in and out points, it would save some work if I transfer each clip again.
Thanks very much or the help.
Rick

Customer Support problems, points stolen

First off, let me say I have always been a loyal Best Buy customer, but over the past few weeks, I am not sure what happened but I have lost almost all faith in this stores ability.
Last week, I went into my local store, to get a price adjustment on a Smart TV I had purchased. The TV was bought roughly 30 days prior, it was outside of the price match window, but within the Elite Plus return window, so the store said they would match the current advertised price. They told me the only way I could do this was if they returned the item, then resold it to me. They placed the return on a gift card and re-purchased it for me, and I was left the $400 balance on a gift card.
When I purchased the TV, I used my BB MC and used standard finiancing, with all the bonuses etc I earned nearly 12000 reward pointd for this purchase. These were all taken away because of the way the store handled the return.
The old points taken away, and since in the system it showed me using a gift card to make the re-purchase I got minimal points. I called customer support and after 40 minutes of trying to explain to this nice woman how the program works and what the problem was, she said she had to refer me to the "back office". This is slang, I have come to find out, for the real best buy employees. Not sure if these folks work from home, or in a separate call facility not associated with actual Best Buy. She assured me I would have resolution in 7-10 days. Today, I received a phone call from a woman I could not even understand because of her foreign accent. She started to explain to me how I have 2000 points pending and will get them in 15 days or so and if that was all that I needed. I did not have the patience to try and translate my situation to her so I asked to speak with a supervisor, I was trnasfered to a phone line that rang non stop for 15 minutes until I ended the call.
This is all somewhat irrelevent since yesterday, I somehow issued myself $1065 worth of reward certificates and immediately used them for something. No idea what, I guess they are investigating this as well. Funny thing is, the certificates that were issued were for more points than I actually had by a few thousand. 2 hours before the theft, I had 46000 points, yet I issued over 50,000 worth It said my balance was 16000 and had $240 in rewards left, after calling customer support, I changed my passwords, today I log in and I have 114 points.
After reading this forum and a few others online, I have found out that this is not a new problem but actually a security issue they have been dealing with. Last week I had 56,000 reward points that I have been diligently saving, today I have 114. I cant even get someone who has a clue to talk to me on the phone, and the store just tells me I need to call the 800 number. According to mybestbuy profile I have spent $18,153 to date this year at Best Buy and with my BB MC, and I get little to no help.
Michael {removed per forum guidelines}

Good afternoon Michael,
Thank you for taking the time to reach out to us on the forum. I can certainly understand having concerns if it appears that all of the points you have banked are now gone. It does appear the price match could have been handled a little bit differently. Once outside of the 15 day time frame allowed for price matches, a return and repurchase might be performed in-order to process a price match; however, instead of issuing the funds in the form of store credit, a full refund to the credit card and new purchase with the same credit card may have been a better way to go.
While looking over your My Best Buy™ account, I believe that I can explain what may have happened with your points. I am going to send you a private message so that I can go over your account with you in greater detail and see what I can do to hopefully resolve any of the issues you have encountered. To check your private messages, please make sure you are logged into the forum and click on the yellow envelope icon located at the top of the screen.
I look forward to speaking with you.
Derek|Social Media Specialist | Best Buy® Corporate
Private Message

Syncing iPhone with Outlook 2007 after hard drive crash.

I recently had a hard drive crash. We were able to retrieve the .pst files for Outlook 2007 and I sync my iPhone with Outlook for contacts, calendar and such for business. The iPhone of course, was not affected. I downloaded iTunes on the new hard drive, and backed up the phone. (I sync music and apps on my husband's laptop.)
Now, in trying to sync, though, I get a lot of nebulous messages that really don't explain what the outcome will be.
Box says:
The information on the iPhone "Susan's iPhone" is synced with another user account. Do you want to sync this iPhone with the information from this user account instead?
(Choices: "Merge Info mergest th einformation on this iPhone with the information from this user account. OR "Replace Info" replaces the information on this iPhone with the information from this user account. )
My best guess would be 'Merge info" but then, will I end up with double everything? I have many hundreds of contacts and years of calendars.
It seems with Apple I'm always cleaning up one mess after another. Today when installing iTunes, it corrupted my Outlook and I had to repair Outlook. So it would be a nightmare to have double of everything on my phone and on my computer.
Does anyone have a clue as to what to expect?

On a PC with Windows or with Paralels iTunes 8.2 has an option for Outlook which works with Outlook 2003 and Outlook 2007 (if it works - see my post on a case where it doesn't ...)

Activation After C-Drive Crash - Customer Support Problems

Similar Messages

Maybe you are looking for