Activation date come and gone

Question

My activation date has come and gone, with no broadband. No one contacted me to let me know what was happening. 
I received an email and voice message today saying that my broadband is now activated but it is not. I have an orange light with flashing red broadband light and no connection. 
Fed up trying to sort this out! How do I find out when my broadband will be up and running?
Solved!
Go to Solution.

Answer 1

snorlax wrote:
I have it on the only main phone line that comes into the house. I have it plugged into a micro filter then plugged into the socket.
I ordered broadband option 1 not infinity but the plug on the socket has infinity written on it.
That will not work, as the phone socket does not carry broadband.
Remove the microfilter, and plug it directly into the small socket at the top of the infinity socket.
The Infinity socket works for both Infinity and normal broadband.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.