Activation date: March 19th and still without broa...

Hiya,
I'm really fed up now. I placed an order for phone and broadband on March 10th. I received BT hub after couple days but I haven't got any confirmation about activation date at first. Then I was told both will be activated on March 17th.. On March 17th I called customer service and I was told there's a problem with my order, no wonder.. Until then I haven't even gotten a phone number.. Finally someone from customer service was able to tell me what my number was but I was told I must wait 48 hours to get it activated..
Next day I received an email with completely different number and activation date scheduled on March 19th.. This was just ridiculous! But I waited until then just to find out that they activated only phone. I keep calling customer service since then and every time I hear the same story: there's a problem with the exchange, they will activate it but I need to wait 48 hours! I'm not even talking about false promises that someone from technical team will get in touch with me!
I'm really fed up right now and so close to cancel whole thing! I've never experienced such a bad customer service and I've never been that ignored in my entire life!

Hello Joapoa welcome to thre Forum I wish it was in more positive circumstances.
This sounds like a really disapointing and frustrating experience. I appreciate you have said now that you have cancelled your order and could as we speak already be with another provider.
Should you wish to place an order again I would like to help. If not please accept my apologies for the experience you have had.
You can contact me at [email protected]
Cheers
Stuart
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

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My activation date has passed and still no broadba...

My activation date was last Friday (25th October) and on Saturday morning (when mobing into a new flat I had ordered this to) Broadband had still not activated. I was also told during ordering that I could get the router delivered on the Friday and it wouldnt be a problem that no one would be home as it is "designed to fit through the letter box". I got there on move day to find a red ticket so I had to then queue at the post office after having been told specifically I wouldn't.
I called BT and after speaking to 4 people I was told that I had to speak to a 5th person in "Accounts" as it was an account related thing that BT had a technical problem with.
This lady then tells me that there was nothing I could do to help and that the braodband would start Monday midnight without fail and that she is sorry 100 times over and that she would email me details on how I could connect to Bt-Fon networks in the mean time...
Its Tuesday morning and we still have no internet and the order online still shows "in progress" instead of complete. Also never recieved this promised email.
What should I do?!!!
After all of the promises BT have made and not kept I am supremely disapointed!

Hi thommegzy,
Welcome to the community and thanks for posting!
Sorry for the delay getting services set up in your new flat. I can help you get connected from here. Click on my username and under the section "about me" you'll see the link to get in touch with us.
Please include the link to this thread when you complete the form and whenever we've received your details we'll take it from there.
Thanks a million,
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

I have a macPro 10.6.8. i have been receiving mail with the same date--March 14 and the same time--8:51am..I cannot correct:who knows the solution?

I have a macPro 10.6.8. i have been receiving mail with the same date--March 14 and the same time--8:51am..I cannot correct:who knows the solution?
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You may need to replace the Pram battery.

Our website was set up 10 years ago with Macromedia Dreamweaver. Can I download up to date Adobe Dreamweaver and still access and make changes? I do not have the old software

Anyone can help answer this? Thank you,

Most web site files can be edited using a simple text editor. It is not clear to me what you are looking for when you ask if you can download up to date Adobe Dreamweaver and still access and make changes. You certainly can, but you need to purchase the software to do so if you mean you want the latest versions.
The most current version is available thru a subscription basis.
Creative Cloud Plans
https://creative.adobe.com/#plans
You can always download a trial version which you can try for thirty days. Trial versions are fully functional.

Activation date just came, and went..

Hi all,
It's kind of ironic that I decided to come back to BT because I had had enough of Sky. Being increasingly disgruntled with the service that Sky was providing over the last year (I had both line rental and Broadband with them), I literally couldn't wait to leave and come back to BT. So, I signed up with BT on Jan 1st (Through Return to Donor). I wanted to take my phone number with me. I then phoned up Sky a couple of days later and cancelled. At this point, Sky put the cancellation date for January 13th, but my BT activation date was 17th Jan (I think her name was Emily at BT who told me that, and who advised me to get Sky not to cancel on that date, otherwise I would have to pay a connection charge).
I phoned Sky and got them to change the date (After a lot of pushing). BT changed the date to 21st January for activation and so the cancellation date with Sky was also January 21st. So here I am, expecting my Sky Line Rental and Broadband to stop today, and BT to provide the phone service (With me signing up for Broadband once I get paid at the end of the month). I phoned up multiple times prior to today to make sure that there were absolutely no problems. The guy I talked to yesterday said: "There are no problems, sir. Everything is going smoothly with the transfer." I was awake at 8am today, and around 9am, the broadband and phone stop working. Sitting there, I'm expecting the phone to start working sometime soon. 10am comes and goes. 1pm comes and goes. 5pm comes and goes. You get the picture. It's now 9.19pm and no service. But that's not what's irritating me. What's starting to annoy me is that BT have disconnected me on the agreed date as they told me to make in relation to Sky, but haven't reconnected me. And judging by other peoples' stories, that means I'll have to pay a connection charge when I'm not at fault and I did everything that I was asked to do. Also, I dread to think what will happen in relation to the phone number that I've had for a long time.
The phone number to call is 0800 800 150 if you're not connected by 8pm. Since that's long gone, I'll be phoning in the morning. What would you guys advise doing? Get out now? My father had the same problem - He phoned regularly to make sure there were no problems until the day itself, and still got blessed with no working phone line. It took him over 2 months to sort it out, and I'm at University so can't afford to take so long, nor do I have the money to correct problems where I'm not at fault. I'm actually thinking of cancelling the order - Is that possible? Even though I placed the order on Jan 1st, and activation was supposed to be today (21st Jan), no service is being provided.
Any advice would be greatly appreciated. Thanks in advance.

Hi QuantumSanctum,
Thanks for the post and welcome to the forum. I am sorry for the delay in activating your BT phone service. I can help you.
Please drop me an email to the email address in my profile. (click on my name and you will find the address under the "about me" section). Include any order details that BT have provided and the link to this thread.
Cheers
Sean
BTCare Community Manager
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Broadband activation date has passed and no broadb...

After my contract broadband with O2 was sold to Sky and sky jacked up the price. I decided to switch to BT broadband. The sign up was fairly straight forward and I was given an activation date January 20th, hub arrived same day and BT sports was turned on too. I plugged in hub on Tuesday morning and it went orange with a flashing red b. I left it till the evening just in case I was being impatient but still no blue light. I had a text message that same evening apologising for the delay and they will call me on Thursday 23rd and not to call as there was no need. That's in itself was frustrating, the lack of information and the disregard for customer care. There was no call on 23rd so I decided to call them and was told that there is an issue and that a specialist would be in touch and there was nothing they could do just wait for the call. Up to now I have had no further information and I'm just frustrated by the lack of information or renewed activation date it's making me regret changing providers. Can anyone enlighten me as to what's happening and where this fabled specialist is?

Hi Novvy26,
I would like to take a look at your account to see what is happening with your order for BT Broadband. Please send me in your details using the "Contact The Mods" link found in my profile.
Thanks
PaddyB
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

I can not take pictures or back up my phone due to error message not enough storage.I have all of my data turned off and still can not back phone up.? I have deleted lot of pics and messages and still get message..

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Hi there mistib,
You may find the information in the article below helpful.
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Broadband activation date has passed, and nothing....

Hi all,
So yesterday we had our new BT services in a property that we've just moved to. The OpenReach guy was actually early and after about an hour had the line up and running. Our equipment hadn't arrived so we couldn't test broadband but the phone line seems to be working fine.
Then our equipment arrived and we set it up but the blue B didn't glow. We thought this was fair enough as they do say up to midnight. Then at about 4 I received an email and text saying that the service was all ready to go. So we tried again but still the b light didn't glow.
So we called BT and didn't get much sense out of the advisor. She was flip flopping between different lengths of time based on my reaction - 24 hours, midnight tomorrow, etc. She settled on saying it would be up by midnight tonight (yesterday).
Needless to say, it didn't miraculously start working at midnight. It's now the morning after, and it still isn't working. Oh and the 24 hour support line closes at 9pm and reopens at 8am...
Any advice?
Thanks.

Hi jacklenox,
Welcome to the forum and thanks for posting. I can look into this if you wish. Drop me an email with the details. You’ll find the “contact us” link in the about me section of my profile.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Good day. can i track my lost 4s using the serial number, cause i have activated the i cloud and still no suceess...

Lost my Iphone 4 s. i tried tracking it with i cloud to no success, and i use the serial number to track it?

No, you can not. In order your phone to be tracked via iCloud it has to be connected to Internet (Data ir WiFi). You may check box "notify me when found" to be alerted when it gets online.

Activation date 2 days ago and still no broadband

Hi Everyone
I ordered broadband on an existing bt phone line on 17th June and was given an activation date for 3 weeks later. My activation date was Monday and 2 days later I am still without a connection. The website tracker syas that "Your Broadband order is in hand with a member of our team, if there are any issues we will contact you. Please continue to check online for further updates" The Indian call centre promised me a call back as they needed to contact 'their supplier'. 24 hours on from that phone call and this hasnt happened. Would a mod be able to give me their contact details so they can look into this to find out what the delay is and how long the process might take. Working from home means I need a continuity of internet provision moving from one supplier to the next.
Thanks in advance
John

Just finished a live chat session as the promised returned phonecall never materialized. The operator said that "The reason for the delay is regarding the ground work for the cables to be connected from the exchange". How can this be the case when it's BT broadband coming through an already installed BT phone line that has been carrying broadband from another provider. It's not BT infinity as that hasnt rolled out to this part of Bristol yet. In the live chat he said that I should have broadband by 13th July, which is a whole working week after the promised start date.

Activation date come and gone

My activation date has come and gone, with no broadband. No one contacted me to let me know what was happening.
I received an email and voice message today saying that my broadband is now activated but it is not. I have an orange light with flashing red broadband light and no connection.
Fed up trying to sort this out! How do I find out when my broadband will be up and running?
Solved!
Go to Solution.

snorlax wrote:
I have it on the only main phone line that comes into the house. I have it plugged into a micro filter then plugged into the socket.
I ordered broadband option 1 not infinity but the plug on the socket has infinity written on it.
That will not work, as the phone socket does not carry broadband.
Remove the microfilter, and plug it directly into the small socket at the top of the infinity socket.
The Infinity socket works for both Infinity and normal broadband.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

As expected no Vision on Activation date

When I got BT Total Broadband it went wrong, couldn't instal it and so on, but been with it for a few months and wanted a TV service, was going to get Virgin Media but decided I would give BT the benefit of the doubt that I could get vision without any problems.
Ordered it on the 16th with an Activation date of 19th January, checked online the date had changed to 21st January, check a few days later and the order had been cancelled and a new order opened on 22nd with an activation date of 28th January 2011.
I specifically contacted Customer Care asking about what date it would be working etc and told there was some problems but it would definitately be working on the 28th.
I got the box early morning, set it up and it came up with a CO3 error message, followed the instructions then it still didn't work, so I phoned up the helpline, was told you will have to wait till midnight for it to be activated. I said you sure it will work, and told yes its definately showing as it will be activated by midnight. I had doubts then and said it, but was given assurances its all right.
And guess what, after midnight and as expected the service is not working.
There is no reason why it isn't working, Broadband has been working for months now, so they can't say the line needs to stabalise, it has been confirmed twice it would work on the day, and yet, it doesn't.
Its really sloppy order processing and customer service, you want people to take out a service, but can't even provide it, I'm not happy at all.

Hi Daedal,
Welcome to the forum. I am sorry to hear about the delay with the activation of your Vision service. I would like to look into this for you to see what is going on. Please could you drop me an email with your BT account details and a link to this thread?
My email address can be found by clicking on my profile.
Thanks
Paddy,
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Broadband activation passed (20 Jan 2014 ) still n...

I decided to move from O2 to BT on the 13/01/2014 and ordered both a bt line and broadband.I was given an activation date of 20/01/2014. Come the 20th both the phone line and broadband are not activated, I wait for bt to contact me as instructed via the BT website. I waited a few days and still nothing so I called in, I was then advised that there was a "Technical issue" and that my order would need to be cancelled and re-ordered and that my new activation would be on 24/01/2014. I waited patiently and come the 24th my phone line got activated however broadband didn't.
At this point I was really getting annoyed and phoned up only to be told "Technical difficulty" and being promised by each different "advisor" I spoke to each day that my activation would be the following day. I was promised 26th,27th,28th and eventually on probably my 10th call in I get told my issue is being escualated to the Broadband order management team. I then get a call from them saying that will have to cancel and re order my broadband once again and that my broadband will be activaed on 31/01/2014 as they were going to tell the supplier to exipdite my order. Come the 31st still no activation, I call up one of the drones again and get told I promise you it will be working by 01/02/2014. The 1st comes and still no activation, I call up once more to then get informed that there is a "Routing Issue" and my new activation is the 06/02/2014 but he is expidting it so that i get activated on 04/02/2014 he also told me that he was handing my details to the "back office team" who will call me each day to inform me what was happening. No call nothing from them what so ever.
So here I am on the 06/02/2014 a day after when my 4th or 5th? activation date was set and I still have no broadband.
I can honestly say throughout my entire life that I have never dealt with such a useless customer service team.Its funny how when you call up to order you speak to a well informed person (UK based call centre) and that the minute the money is taken you get thrown to the wolves (No I am not racist). I have probably listened to at least 4-5 hours of Bach/Mozart whilst being on hold and can whistle the whole tune from memory.
Loads of scripted answers are constantly used and I get the impression that the so called "advisors" told to just make up any reasons they can on the spot to get a person off the phone to help boost their daily call count.
Can any mods please help? I moved to BT as I was tempted by BT sport but if this is not recified in the next few days I will be cancelling, as you can see I have been more than patient.
Thanks

Got a call from one of the admins on this forum on monday 10/02/2014 and was informed that I was connected to the wrong exchange and that work was being done on it and that he would call me today 12/02/2014 with an update. I have received no call today. Could someone from the admin team on here please contact me tommorow as it appears you are the only people on BT capable of giving me an actual update on my order as opposed to one of the indian scripts.
I have now been a complete month without internet and I am fed up of being passed around all the indian call centres. Who begin each sentence with "I will resolve your issue today for you sir".
If I do not receive a call tommorow I will be leaving, I have given you a month and you still haven't connected me and I have been lied to on nearly every phone call.

Activation date passed - No broadband

Hello,
My activation date was yesterday and after installing the hub, waiting until midnight for a connection, as of 8:25am this morning, the homehub is unable to obtain a connection.
Upon starting it does nothing but flash orange and if I'm fortunate, the red 'B' light will light up at the start of the endless flashing to never return again.
Would like to know why this is happening and when I can expect to use the service that I'm paying for.
Many thanks
James

curbing wrote:
I received two emails very early yesterday morning stating that the phone and broadband had been activated.
When you say check the test socket, do you mean unscrewing it and following the diagnostics on the BT website? If so, then I haven't no but from what my landlord has told me, the previous tenants were using the phone line without any problems. Their line has since been transferred to myself now.
It may be that the previous tenant used the line for voice calls only and not broadband. As john46 said, do you have a dial tone ?
If you found this post helpful, then please click the star on the left, after all, I'm only trying to help........

Passed phone/broadband activation date...

I know that this has been talked about a lot on these forums, but I'm hoping to get the attention of a Mod who will give me an answer.
I purchased unlimited broadband and calls online on Thursday 9th of September. This is for a new build flat - so my line needs to be activated. I was then informed that my estimated activation date would be Thursday 16th September and that I would not need an engineer to come to my property.
Unfortunately the activation date has passed and neither the phone or broadband works. So I phoned BT, and after being passed about and put on hold repeatedly (often ending in the line going dead after waiting 15 minutes and needing to start all over again), I was told that there was a fault... and some one will call me back in 48 hours to tell me why... not to tell me that they've fixed it, but just to tell me why.
The reason this is so important to me is because I work from home - I need a broadband connection and a phoneline to do my job, and I'm currently relying on a PAYG tmobile 3g dongle and my mobile - which are both costing a fortune (especially the mobile because I make a lot of international calls - something I am sure BT will love to profit from).
Having been mucked about by Sky for 2 months (who also failed to install a phoneline because they consistently failed to communicate with openreach properly - resulting in repeated cancled installs) I don't have the luxury to wait around! Having looked around this forum, it has taken some people months to get connected.
I simply want to know WHY my activation failed, and WHEN it can be fixed. Simple.

Oliver_H wrote:
I know that this has been talked about a lot on these forums, but I'm hoping to get the attention of a Mod who will give me an answer.
I purchased unlimited broadband and calls online on Thursday 9th of September. This is for a new build flat - so my line needs to be activated. I was then informed that my estimated activation date would be Thursday 16th September and that I would not need an engineer to come to my property.
Unfortunately the activation date has passed and neither the phone or broadband works. So I phoned BT, and after being passed about and put on hold repeatedly (often ending in the line going dead after waiting 15 minutes and needing to start all over again), I was told that there was a fault... and some one will call me back in 48 hours to tell me why... not to tell me that they've fixed it, but just to tell me why.
The reason this is so important to me is because I work from home - I need a broadband connection and a phoneline to do my job, and I'm currently relying on a PAYG tmobile 3g dongle and my mobile - which are both costing a fortune (especially the mobile because I make a lot of international calls - something I am sure BT will love to profit from).
Having been mucked about by Sky for 2 months (who also failed to install a phoneline because they consistently failed to communicate with openreach properly - resulting in repeated cancled installs) I don't have the luxury to wait around! Having looked around this forum, it has taken some people months to get connected.
I simply want to know WHY my activation failed, and WHEN it can be fixed. Simple.
(my bold)
Hi Oliver_H and welcome
mod email address - [email protected] (they'll need your name, account number and a link to this thread).
new build - I'll guess that your master socket connections have not been made off (connected), as only BT can do this. This could be why your line isn't active...
It could be a fault, but I'm stilling guessing they're not connected in the master socket...
You really shouldn't, but a quick look (don't touch) at the master socket connections may answer this for you.
-+-No longer a forum member-+-

Activation date: March 19th and still without broa...

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