Activation date unnecessarily delayed?

Hello,
Earlier this week we signed up to a new BT line. We actually already had one with a phone/broadband service but annoyingly when our neighbour moved out their provider (Sky) took our line instead of theirs. After a fews days of thinking the lack of internet was a techincal problem we finally learned about this and despite asking Sky to release the line, BT closed our account thinking we switched providers.
So to cut a long story short - we had a line at our house (there was a dial tone), but our number had changed and it didn't show on BT's system (maybe the wires were crossed!). Three days of unhelpful phone calls with more delays, transfers and misunderstandings followed - in the death of it we simply chose to start over again, paying more another connection charge as well as a £30 dongle to see emails in the mean time. When we ordered on Monday 14th, our installation date was scheduled for 11th June. A massive wait but there was apparently nothing else we could do.
We were then surprised to get a visit from a BT engineer the next day! Had Christmas come early? Well no, apparently he was the pre-engineer who comes before the other. After telling him of our woes he seemed as confused as we were - I don't think he expected a line to be there. He told us about the situation and got to work doing his job, wiring some wires taking a few trips to the exchange and back.
Now what doesn't make sense to me is how we now have to wait almost a month for another man to come. Hasn't all the work just been done? The engineer himself said that he's the one who does most of the work compared to the other. Surely all BT need to do now to activate the line at the exchange - it's all wired up. The engineer even said the date should really be brought forward and I'm hoping he put this in his report. No news from BT as of yet though...
What should we do?
Many thanks,
Sarah

'We were then surprised to get a visit from a BT engineer the next day! Had Christmas come early? Well no, apparently he was the pre-engineer who comes before the other. After telling him of our woes he seemed as confused as we were - I don't think he expected a line to be there. He told us about the situation and got to work doing his job, wiring some wires taking a few trips to the exchange and back.'
He would have been sent out to do what they call a 'Pair Prove'. Basically to check there is the infrastructure needed to provide you with a line.
'Surely all BT need to do now to activate the line at the exchange - it's all wired up.'
Not necessarily, he would have just proved there was sufficient line plant, i.e. Enough spare pairs from the DP, working D sides, etc. He wouldn't have physically connected much because he wouldn't have been given any routing, i.e. What exchange side cable pair to connect to what distribution point pair, etc. That would be done by the installation engineer.
'The engineer even said the date should really be brought forward and I'm hoping he put this in his report. No news from BT as of yet though...'
Engineers say a lot of things, sometimes things they shouldn't say. Also he doesn't do any kind of report for BT or whichever service provider it is. He would have simply closed of his task with job notes saying what he did, found, etc I highly doubt he would have said they could bring the installation date forward and even if he did I can virtually guarantee that no one would take the slightest bit of notice of it.

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Active data Guard but with delay on applying redo logs

Hello,
A question: Active Data Guard gives the possibility of having a physical stand-by database open read-only, for instance for making 'up-to-date' reports.
Data Guard also has the possibility to apply logs with delay, for instance with a delay of some hours. Every commit on primary database is applied to standby after the delay period.
Can this delay be combined with Active Data Guard? This means that standby database is open read-only but with the delay... In case the delay is 2 hours, every report created on standby is ("up-to-date" minus 2 hours)...
Thanks for your answer,
Jan.

Hello All,
I answered my own question: indeed it is possible to activate 'real time apply' but with a delay in applying the logs. In EM-11 check the box "enable real time query" and apply. Nect go to thje tab "standby role properties" and change the value after "Apply delay" to for instance 30 minutes. Apply also.
Log on on the primary, create a table, insert some rows and do some logswitches. Log in on the standby and check for the new table. Notice that after 30 minutes the switched logs are applied, even when you change the delay period within the 30 minutes. The information about the delay seems to be in the log, since it is possible to change the delay immediately after the logswitches to 3 minutes, drop the table and do some logswitches again. The logs with the 'create table' statement in it are NOT applied after 3 minutes, but still after 30 minutes. The drop of the table however is done after 3 minutes on the standby. So the 'delay' information is in the log sent over to the Stand-by!

Activation date just came, and went..

Hi all,
It's kind of ironic that I decided to come back to BT because I had had enough of Sky. Being increasingly disgruntled with the service that Sky was providing over the last year (I had both line rental and Broadband with them), I literally couldn't wait to leave and come back to BT. So, I signed up with BT on Jan 1st (Through Return to Donor). I wanted to take my phone number with me. I then phoned up Sky a couple of days later and cancelled. At this point, Sky put the cancellation date for January 13th, but my BT activation date was 17th Jan (I think her name was Emily at BT who told me that, and who advised me to get Sky not to cancel on that date, otherwise I would have to pay a connection charge).
I phoned Sky and got them to change the date (After a lot of pushing). BT changed the date to 21st January for activation and so the cancellation date with Sky was also January 21st. So here I am, expecting my Sky Line Rental and Broadband to stop today, and BT to provide the phone service (With me signing up for Broadband once I get paid at the end of the month). I phoned up multiple times prior to today to make sure that there were absolutely no problems. The guy I talked to yesterday said: "There are no problems, sir. Everything is going smoothly with the transfer." I was awake at 8am today, and around 9am, the broadband and phone stop working. Sitting there, I'm expecting the phone to start working sometime soon. 10am comes and goes. 1pm comes and goes. 5pm comes and goes. You get the picture. It's now 9.19pm and no service. But that's not what's irritating me. What's starting to annoy me is that BT have disconnected me on the agreed date as they told me to make in relation to Sky, but haven't reconnected me. And judging by other peoples' stories, that means I'll have to pay a connection charge when I'm not at fault and I did everything that I was asked to do. Also, I dread to think what will happen in relation to the phone number that I've had for a long time.
The phone number to call is 0800 800 150 if you're not connected by 8pm. Since that's long gone, I'll be phoning in the morning. What would you guys advise doing? Get out now? My father had the same problem - He phoned regularly to make sure there were no problems until the day itself, and still got blessed with no working phone line. It took him over 2 months to sort it out, and I'm at University so can't afford to take so long, nor do I have the money to correct problems where I'm not at fault. I'm actually thinking of cancelling the order - Is that possible? Even though I placed the order on Jan 1st, and activation was supposed to be today (21st Jan), no service is being provided.
Any advice would be greatly appreciated. Thanks in advance.

Hi QuantumSanctum,
Thanks for the post and welcome to the forum. I am sorry for the delay in activating your BT phone service. I can help you.
Please drop me an email to the email address in my profile. (click on my name and you will find the address under the "about me" section). Include any order details that BT have provided and the link to this thread.
Cheers
Sean
BTCare Community Manager
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BT activation date confirmed and changed 4 times! ...

Back in November last year I had placed an order to move my services (phone and BT infinity 2 at the time) to my new home (new build) and asked for an activation date of 22 December. At the time I paid for line rental for onw year in advance, which I now regret.
Shortly thereafter I started receiving messages and calls from BT stating that my services activation would be delayed and a date of Jan 26 2015 was eventually confirmed. As this date approached, I then got a message that the activation date had actually moved to May 22! Convinced it was an error of some sort (it also appeared on my account information online), I called BT and was assured that it would be much earlier than that but that they could not confirm when at the time. I called again later and it was eventually revealed to me that my current order was not progressing and they would open another.So, I had another order created with a potential activation date of Jan 30, but I was assured that they would try to fast track it. This was around Jan 15.
Time went by and I eventually received calls/messages/emails stating that a Jan 26 date was indeed confirmed for an engineer visit. The 26th came and nobody showed up. I called the next day, and the staff were apologetic about the situation and explained that it was an Openreach issue and that some work was still ongoing to get my services activated. I replied as I had before that many people in my street already had phone and broadband so surely the area was covered (the online coverage checker states that I can get BT infinity 2...). In the end a date of Jan 29 was again confirmed and I asked specifically if they were sure they could make it this time - I was assured that it would be the last slippage.
Sadly, it was not to be. Just yesterday I received a call saying that my service was again delayed and as such I would have to choose another activation date - the earliest offered being Feb 5. The reasons were again to do with Openreach not fulfilling their end of the bargain, and the fact that I was in a "bronze" zone. I replied that I was loosing count of how many times my activation date had been moved and re-confirmed, but was again assured that this would be the last time...
So now, I wait for Feb 5. I am considering cancelling my services with BT altogether but unsure of whether I would get my line rental saver payment back if I do so.
If a mod checks this and is willing to help, I would very appreciative. Thank you.

Hi estrolas3,
Thanks for posting and welcome to the forum, I'm sorry about the delay activating your line. Please use the 'contact the mods' link in my forum profile to send in your details and we'll check the order. You can find the link by clicking on my username.
Thanks
Neil
BTCare Community Mod
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Goldengate from physical standby with Active data guard or from logical standby - which is better?

Hi,
We have Oracle 11.2.0.4 and are currently using Active Data Guard on a physical standby. My boss wants me to use Goldengate
to replicate several schema from Oracle to SqlSserver. She doesn't want to touch the Primary, which is in production. Would it be better
to setup a Logical standby for Goldendate to use, in addition to the Physical standby? Or will it be sufficient to use the Physical standby?
The application tables don't all have primary keys. I'm trying to decide if the Logical standby adds another layer of complexity or would
introduce delays in getting the data from Oracle to Sqlserver.
Thanks in advance,

Hi,
In this case I recommend you to use physical standby + Golden gate with ALO mode. You might have sligthly more trouble in logical standby. it means you might have more trouble at Goldengate's extract side.
You said
The application tables don't all have primary keys.
so you have to add keycols on replicat side.
I recommend you to add an index which should consist of keycols columns. it will be necessary for replicat performance.
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Activation date passed, still no broadband...

Hi
I've been patiently waiting for over a month for my installation of BT Total Broadband & Calls Option 3 in my new property. My Activation date came (Thurs 24th March) and I hadn't heard anything by 1.30pm despite my engineer visit being scheduled between 8am and 1pm that day. I rang BT Customer Services and was lucky enough to get somebody in the UK who told me an engineer was working at the exchange as we speak, great...
At around 6pm I plugged in my router which had arrived that day only to find my Broadband light was off. So I waited until after midnight as instructed but the Broadband light was still off this morning after a reboot. I rang Customer services again but this time was put through to what I assume was an Indian call centre. They were very polite but I was on the phone for over an hour, being put on hold for 10 minutes+ several times. After an hour of waiting they told me an engineer was on his way today which I was unaware of as my activation date was yesterday. I cannot understand why it took an hour to find out that an engineer was already on his way. I had specifically taken a day off work for the engineer visit yesterday only to find that they were coming today. Right after speaking to Customer Services an Openreach engineer rang to say he was on his way and would be 10 minutes, luckily my girlfriend was available to let him in and he carried out the work.
I was happy again and thought BT had almost redeemed themselves until I got a call from BT half an hour after the engineer visit saying the telephone line had been activated but there had been a delay with the Broadband and a review was scheduled for the 29th March!
I am absolutely appalled at BT's exceptionally poor 'Customer Service' and am seeking advice on whether I can cancel my broadband order now seeing as it has not actually been activated yet and in my view they have breached their own terms in the contract? I would like to keep the landline but order broadband from a different provider. Having researched this issue on the internet I have found this happens to a vast majority of people, what are BT playing at?! If BT are messing me around like this before my service has even started then I dread to think what lies ahead.
Any help or advice would be greatly appreciated as I am in desperate need of a broadband connection in the new property. Am I entitled to any compensation for wasting a holiday day and giving me constant false promises, and how would I go about claiming this?
Thanks

Hi remondo,
Welcome to the forum.
If you click on my username and look under "about me" in my profile page you'll be able to get our "Contact Us" form and send us an email so we can see how can help here.
Thanks,
Stephanie
Stephanie
BTCare Community Manager
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As expected no Vision on Activation date

When I got BT Total Broadband it went wrong, couldn't instal it and so on, but been with it for a few months and wanted a TV service, was going to get Virgin Media but decided I would give BT the benefit of the doubt that I could get vision without any problems.
Ordered it on the 16th with an Activation date of 19th January, checked online the date had changed to 21st January, check a few days later and the order had been cancelled and a new order opened on 22nd with an activation date of 28th January 2011.
I specifically contacted Customer Care asking about what date it would be working etc and told there was some problems but it would definitately be working on the 28th.
I got the box early morning, set it up and it came up with a CO3 error message, followed the instructions then it still didn't work, so I phoned up the helpline, was told you will have to wait till midnight for it to be activated. I said you sure it will work, and told yes its definately showing as it will be activated by midnight. I had doubts then and said it, but was given assurances its all right.
And guess what, after midnight and as expected the service is not working.
There is no reason why it isn't working, Broadband has been working for months now, so they can't say the line needs to stabalise, it has been confirmed twice it would work on the day, and yet, it doesn't.
Its really sloppy order processing and customer service, you want people to take out a service, but can't even provide it, I'm not happy at all.

Hi Daedal,
Welcome to the forum. I am sorry to hear about the delay with the activation of your Vision service. I would like to look into this for you to see what is going on. Please could you drop me an email with your BT account details and a link to this thread?
My email address can be found by clicking on my profile.
Thanks
Paddy,
BTCare Community Mod
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No Activation, date passed- no info, no good

Hello
I'm (well, my Dad) is having trouble setting up his new BT Vision. He was told the activation date would be Tuesday just gone (30th July), but this was later changed to the Thursday, so to help with the set up I took a day off work, only to be texted on the morning to be told they would not be activating that day after all, and they would inform him of any news. He has since recieved one text saying there are problems, and that is all. No information as to what the problem is, how this will be rectified etc, and no joy when he has tried to e-mail or phone. He lives in the central Durham area, does anyone know what the problem is around there as its quite upsetting for him

Hi marsay234,
Yes we can check on the delay, use the 'contact the mods' link in my forum profile under the 'about me' section to send in your details. You can find the link by clicking on my username.
Cheers
Neil
BTCare Community Mod
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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

My activation date has passed and still no broadba...

My activation date was last Friday (25th October) and on Saturday morning (when mobing into a new flat I had ordered this to) Broadband had still not activated. I was also told during ordering that I could get the router delivered on the Friday and it wouldnt be a problem that no one would be home as it is "designed to fit through the letter box". I got there on move day to find a red ticket so I had to then queue at the post office after having been told specifically I wouldn't.
I called BT and after speaking to 4 people I was told that I had to speak to a 5th person in "Accounts" as it was an account related thing that BT had a technical problem with.
This lady then tells me that there was nothing I could do to help and that the braodband would start Monday midnight without fail and that she is sorry 100 times over and that she would email me details on how I could connect to Bt-Fon networks in the mean time...
Its Tuesday morning and we still have no internet and the order online still shows "in progress" instead of complete. Also never recieved this promised email.
What should I do?!!!
After all of the promises BT have made and not kept I am supremely disapointed!

Hi thommegzy,
Welcome to the community and thanks for posting!
Sorry for the delay getting services set up in your new flat. I can help you get connected from here. Click on my username and under the section "about me" you'll see the link to get in touch with us.
Please include the link to this thread when you complete the form and whenever we've received your details we'll take it from there.
Thanks a million,
Robbie
BTCare Community Mod
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Activation date keeps slipping

Hi,
I am getting increasingly frustrated at the lack of information being given by BT in respect to FTTC. My exchange at Aberdeen Portlehen was meant to have been activated almost a year ago and I am still waiting.
Whilst I appreciate there are technical challenges associated with a roolout of this scale I did register for updates from BT some one year ago and have not heard a thing from them.
I di resort to getting in touch with my local councillor who has chased up a response from BT, sadly the response still does not provide a firem date for cabinet activation. Appearently there are 5 off cabinets to be hooked up to this exchange and three of which are already up and running. This does beg the question, why is the site now saying that the activation of my cabinet (Cab 4) has an activation date of 30/6, surely it does not take 4 months to hook up one cabinet. Please BT can you please answer when I will get a connection and when someone registers for updates is it not too much to ask that regular updates will be forthcoming.

Hi tyco091162,
Have you been using the BT Wholesale Database with your landline number/address to see if WBC FTTC is available to you?
Your exchange Aberdeen Portlehen is FTTC ready and Accepting Orders in some places.
I see you say it now says 30-June-2013, this could have been changed to this date due to many reasons.
This is also a estimated date and could also be a "placeholder" date as it is at the end of the month.
There can be many reasons for the delay.
Some problems that can cause delays are:
1) Local council planning permission rejected or delayed.
2) The cabinet is not suitable for FTTC broadband
3) There isn't a adequate power supply
4) Health and safety issues
5) No ducting or inadequate ducting
plus lots more.
The build of the fibre broadband infrastructure in the area isn't always easy and can be very complex.
Individual FTTC cabinets that have been tempted to be installed but have caused a delay or there is a technical problem can and will be skipped if an unforeseen problem occurs, eg collapsed ducting, failed planning permissions etc. Those problems that can be resolved will be at a later date.
Before a FTTC Cabinet (DSLAM Cabinet) is activated and ready for use it firstly needs to be installed and then tested. This process can take upto 2 or 6 months, however if there is a delay then it can take longer.
Also when you go to http://www.superfast-openreach.co.uk/where-and-when/ and enter your POSTCODE into the map and a yellow Pin appears next to your address then there is a known delay on installing/ activating your FTTC cabinet and will give some more information about the issue if you click the yellow pin.
Unfortunately BT Retail (a communication provider/ISP who operates this forum) does not have much say as to when and if you will be able to get FTTC or FTTP/H based broadband such as BT Infinity.
You can keep checking the BT Wholesale Database and BT Infinity website for the most upto date information as these are updated regularly.
The openreach When and Where website is: http://www.superfast-openreach.co.uk/where-and-when/
**The Fibre-Optic Broadband Rollout is being managed and done by Openreach for all communication providers/ISPs.
BT Retail (a communication provider/ISP) has nothing to do with the rollout of fibre broadband.**
Hope that helps,
Cheers
jac_95 | BT.com Help Site | BT Service Status
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BT ADSL2+ Activation Date Disappeared

On checking samknows regarding broadband in our area and noticing that BT changed the activation date for the enablement date of March 2010 after originally being marked for November 2008, the activation date has now disappeared again.
Does this mean that BT will be delaying the activation data further even though they are touting we will be able to receive BT Infinity shortly and that DigitalRegion fibre network that links into the BT backbone is supposed to come online at the end of March as well.

Hi Walkerx
Yes the dates on the site are only targets dates I am afraid so I would guess that the date has been set back.
We are trying to get BT Infinity rolled out as fast as possible.
Cheers
Craig
BTCare Community Mod
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td-p/30">Ratings star on the left-hand side of the post.
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Changed activation date - no warning

I was due to have Infinity1 activated tomorrow but on checking myBT earlier today found that the activation date had been pushed out by 11 days. I have not had any communication from BT to let me know about the change. I had a brief Live chat today with a BT person who assured me the activation date was the 20th Feb and that the delay was due to "line plantation" ... which left me baffled. Is this pushing out of the activation date normal? I had already been waiting for just over 2 weeks from the order date so I am somewhat frustrated. Thanks.

In my experience, they cancel your existing service on the original date even if the new service activation is delayed.
Admitadly this was on a house move (although I still have access to my old house, so continued service would have been handy), so a different situation to yours, but I would recommend getting in touch with them before your original activation date to make sure they are not cancelling existing service on that date.

Active data guard - patching

Hi Gurus,
I have primary db amsprd and active data guard amsprd_stby.
we are planning to apply application patches in amsprd. earlier we used to rely on rman backup for restore in case of any failures.
I would like to make use of standby as primary and keep the business up immediately after application patch failures.(to reduce the downtime - application failures are not having any rollback steps :-( - vendor product).
to achieve this,
before application patch application
do i have to just stop the log shipping?
or do i have to stop just log file apply?
what are the steps involved in case of primary applicaiton patching failures.
Thank you.

So the Application Patch may turn out as a "Logical Mistake" from the Database perspective.
One option would be to stop the Apply on the Standby Database. If your Application Patch was no good, you could do an "Immediate Failover" which will open the Standby immediately without applying the received redo first like an ordinary Failover would. You would have to create a new Standby Database on your Ex Primary site then.
Another option would be to turn on Flashback Logging on both sites. If your Application Patch was ok - nothing to do. If not, flashback both sites to before the App Patch. Look here for an example:
http://uhesse.wordpress.com/oracle-database-ha-architecture/2010/08/06/using-flashback-in-a-data-guard-environment/
Second option has the benefit that you do not delay an emergency failover, should your Primary incidentally get destroyed during the App Patch. Also, if you need to rewind the Logical Mistake, you do not need to recreate the Standby completely. If you are on 11gR2, you can even turn on/off Flashback Logging without having to restart:
http://uhesse.wordpress.com/2010/06/25/turning-flashback-database-on-off-with-instance-in-status-open/
Kind regards
Uwe Hesse
http://uhesse.wordpress.com

Broadband activation date has passed and no broadb...

After my contract broadband with O2 was sold to Sky and sky jacked up the price. I decided to switch to BT broadband. The sign up was fairly straight forward and I was given an activation date January 20th, hub arrived same day and BT sports was turned on too. I plugged in hub on Tuesday morning and it went orange with a flashing red b. I left it till the evening just in case I was being impatient but still no blue light. I had a text message that same evening apologising for the delay and they will call me on Thursday 23rd and not to call as there was no need. That's in itself was frustrating, the lack of information and the disregard for customer care. There was no call on 23rd so I decided to call them and was told that there is an issue and that a specialist would be in touch and there was nothing they could do just wait for the call. Up to now I have had no further information and I'm just frustrated by the lack of information or renewed activation date it's making me regret changing providers. Can anyone enlighten me as to what's happening and where this fabled specialist is?

Hi Novvy26,
I would like to take a look at your account to see what is happening with your order for BT Broadband. Please send me in your details using the "Contact The Mods" link found in my profile.
Thanks
PaddyB
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Problem in Activating from New data to Active data in DSO

Hi All,
For my DSO I am fetcdhing some fields from other DSO table , through END Routine ,. After running the DTP , I am getting data for the fileds which i am fetching through routine in New data Table.
After Activating the New data table to Active data table I cant able to see my data.
ie in Active data table there is no data for the fields which i am fetching through end routine after activating the request . One more thing my request is activated sucessfully.
it shows ready for reporting.
Please help me on this................................

Hi ,
After unchecking the checkboxes mentioned in my previous post and still if you dont find data in active table then I think the problem might be because of Database Statistics not being up-to-date for your ODS tables which causes a delay in data load completion process. You can try refreshing the Database Statistics of your ODS both tables and indexes (active data table, change log table and new data table). This probably may resolve your problem.
Srikanth.

Activation date unnecessarily delayed?

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