Activation date keeps slipping

Question

Hi,
I am getting increasingly frustrated at the lack of information being given by BT in respect to FTTC. My exchange at Aberdeen Portlehen was meant to have been activated almost a year ago and I am still waiting.
Whilst I appreciate there are technical challenges associated with a roolout of this scale I did register for updates from BT some one year ago and have not heard a thing from them.
I di resort to getting in touch with my local councillor who has chased up a response from BT, sadly the response still does not provide a firem date for cabinet activation. Appearently there are 5 off cabinets to be hooked up to this exchange and three of which are already up and running. This does beg the question, why is the site now saying that the activation of my cabinet (Cab 4) has an activation date of 30/6, surely it does not take 4 months to hook up one cabinet. Please BT can you please answer when I will get a connection and when someone registers for updates is it not too much to ask that regular updates will be forthcoming.

Answer 1

Hi tyco091162,
Have you been using the BT Wholesale Database with your landline number/address to see if WBC FTTC is available to you?
Your exchange Aberdeen Portlehen is FTTC ready and Accepting Orders in some places.
I see you say it now says 30-June-2013, this could have been changed to this date due to many reasons.
This is also a estimated date and could also be a "placeholder" date as it is at the end of the month. 
There can be many reasons for the delay.
Some problems that can cause delays are:
1) Local council planning permission rejected or delayed.
2) The cabinet is not suitable for FTTC broadband
3) There isn't a adequate power supply
4) Health and safety issues
5) No ducting or inadequate ducting
plus lots more.
The build of the fibre broadband infrastructure in the area isn't always easy and can be very complex.
Individual FTTC cabinets that have been tempted to be installed but have caused a delay or there is a technical problem can and will be skipped if an unforeseen problem occurs, eg collapsed ducting, failed planning permissions etc. Those problems that can be resolved will be at a later date.
Before a FTTC Cabinet (DSLAM Cabinet) is activated and ready for use it firstly needs to be installed and then tested. This process can take upto 2 or 6 months, however if there is a delay then it can take longer.
Also when you go to http://www.superfast-openreach.co.uk/where-and-when/ and enter your POSTCODE into the map and a yellow Pin appears next to your address then there is a known delay on installing/ activating your FTTC cabinet and will give some more information about the issue if you click the yellow pin.
Unfortunately BT Retail (a communication provider/ISP who operates this forum) does not have much say as to when and if you will be able to get FTTC or FTTP/H based broadband such as BT Infinity.
You can keep checking the BT Wholesale Database and BT Infinity website for the most upto date information as these are updated regularly.
The openreach When and Where website is: http://www.superfast-openreach.co.uk/where-and-when/
**The Fibre-Optic Broadband Rollout is being managed and done by Openreach for all communication providers/ISPs.
BT Retail (a communication provider/ISP) has nothing to do with the rollout of fibre broadband.**
Hope that helps,
Cheers
jac_95 | BT.com Help Site | BT Service Status
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