Activation of a Bigpond Sierra 760S 4G modem

I'm trying to get the above device going for a non-computer literate resident of a retirement village. Very frustrating!
Firstly, the device does not reliably connect to my computer.
Eventually, I've managed to run BPSignMeUp and get the message Modem Registered and Account Activated. However, the Set-Up fails and I cannot connect. The device was bought about 2 weeks ago and promises by Telstra to activate it have proved fruitless. Today, I rang Bigpond yet again but was told that activation would take between 2 days and 2 weeks as from last Friday when the activation request was received. That is not true. The request was made soon after purchase.
The owner is thinking of returning it and getting a WiFi router instead. The Telstra service is not what was expected. To wait up to a month to use the device is not acceptable.

Ozeb,
Not a problem, we'll take that into account. Have you responded to Esther's private message about your issue yet? If not, I'd advise doing so, as the sooner you're able to respond there and send your details through to us, the sooner we'll be able to investigate your modem issue and have our social media tech team resolve it for you.
- Justin

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I'D ALSO ADD: If you still have troubles try using the IP address instead (it will be the default gateway in network and sharing). 192.168.1.1 or 192.168.1.1 Default password admin. Oh and you need to be connected to the 760s's wireless network to log in.

Windows 7 and Sierra Wireless 5725 Modem (Verizon)

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K

Hi @emma22
I would like to do my best to help, but please bear in mind the issue you are expressing is an inquiry for Microsoft not HP. I did find something I think will be most helpful, and I hope it resolves the issue, but if the issue persists, or you have additional questions, it might be best to reach out to the Microsoft community.
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In the top right hand corner of the article, you can change it from WIndows 7 to Windows 8. I hope this helps.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Sierra wireless cell modem = broken mail.app and safari

Hi Folks,
I had to use my sierra wireless cellular modem to connect to the Internet today and noticed that Mail.app and Safari both refused to connect while everything else (telnet google.com 80, lynx, firefox) all seemed to work fine. When I hook in via ethernet cable or wifi access safari and mail.app work again. Anyone have any ideas?
thanks

Well, a couple of diffs between Safari & Firefox may help you find the problem...
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Sierra Wireless 312U modem won't install on MBP 10.6.6

Hi guys,
I have successfully installed the 312U modem watcher on two of my Apple mac's, an early 08 Macpro (OS 10.5.8) and my old Powerbook, Now I have just purchased a latest Macbookpro with SL OSX 10.6.6.
After I install the SW watcher and re start, and re attach the 312U modem, the Installer Icon window comes up again, as if it did not install ?, so i repeated it several times, and uninstalling the program in between in stalls.
I'm located in Australia connected with telstra, the modem works well on the Macpro and the Powerbook,
is the OS to new for the watcher or is it a snow leopard thing?
the modem dosen't show in network preferences either.
Cheers for any advice.
Tom K7

Hi Court,
I have two (blue telstra) 312U modems, one has a Telstra sim card, other has an Optus sim.
If You try the Generic watcher, make sure you uninstall any other watcher program prior to install of the Generic. Not sure how you will go on the Bigpond modem, the software is in-built into the Modem.
You may have to look for some info in the whirpool forums, heaps of knowledge there...
http://forums.whirlpool.net.au/forum/18?g=127
PS make sure your in 32 bit prior to doing anything...I run 64 bit and the "generic watcher" works for me.
Cheers
Tom

Bigpond Wireless Broadband USB Modem not connecting in new Macbook Pro

Hi,
I have recently bought one of the latest Macbook Pros and used Migration Assistant to transfer data from my older Macbook. On the older laptop I used a Tesltra Bigpond 7.2 Wireless USB Modem and it connected and worked fine (using default settings and the telstra connection software), however after plugging it into the newer laptop it has been behaving srangely.
Initially it worked fine for about a day, then kept stating that 'The PPP serever could not be found' - I changed the network settings a bit, uninstalled and redownloaded the software and registered the computer. It worked again for about a day then stopped connecting again. Again, the software manager was uninstalled and reinstalled and again it worked for about a day; however it has stopped working completely now and refuses to even be found by the computer. To make it more complicating, it isnt the modem because it works fine in the old computer still!
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Yes you are right it works fine outside your mac notebook. But it is incompatible once installed inside the system.
Simple do a google search for "WD blue series drives in mac notebooks" and see what comes up.
I am not lying to you about the problems. You have first hand knowledge that with some mac notebooks the WD blue drives don't work.
Catiee wrote:
But the WD HD works fine if I use it as an external drive.
WD blue is compatible according to the manufacturer's specifications.

WWAN - Sierra Wireless MC5725 Modem

Dear All,
Is it possible to help?
I bought Lenovo X61, 7675-K2U, Windows XP with built in from Lenovo Verizon Sierra Wireless 1xEV-DO Network Adapter, Hardware version MC5725 with antenna and all other necessary things. I am using my Laptop in the Europe, actually in Latvia where are available such providers as: Tele2, Bite (partner of Vodafone), LMT (partner of Telia Sonera). I would like to use WWAN services in my country and I am going to understand that I must to change my current adapter to WWAN Sierra Wireless MC8775 HSDPA adapter. Is it right way and it helps and is it possible to change?
Thank you and best regards,
xAlexx

Your provider may have their own WWAN software (in the case of Vodafone it is Mobile Connect, for AT&T it is Communication Manager, etc. Vodafone even have a Lenovo-specific version of their Mobile Connect).
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I don't work for Lenovo. I'm a crazy volunteer!

Application Sudo listed in Activity Monitor - Is this a default app that should be running?

First Question:        Do other MBP users have an application Sudo listed in Activity Monitor from start up of their mac or with typical use?
Second Question:   If you have Sudo process listed in your Activity Monitor, do you also use an Huawei USB wireless modem?
Third Question:       For those experienced in relevant coding domains and given the more technical details below - your thoughts?
(Technical)
Using MBP Retina, mid 2012, OSX 10.8.4
I understand sudo is a unix root level access command.
I have used Terminal and become familiar with some basic unix commands, including using the sudo command in very limited single action command circumstances. I have not used Terminal for many weeks, and the sudo command probably twice several months ago.
Sudo showing in Activity Monitor as an active process is to my understanding an entirely different situation to it being used in Terminal. It appears the sudo process is being activated by some other application or process not of my direct use or actions.
I remain a little concerned about this in view of the purchase of this particular MBP. It has a story to it. I was told this MBP was available as new on discount as it had been purchased by a man for his wife, the wife then left him, and subsequently he returned it unused to the store.   I was aware that there was a slim risk the laptop had been used for some other activities, and returned so any come back comes back to the new owner.
I noted later with use that the MBP lower keys were sticky as if something has been spilt on them, so I do wonder if the laptop was previously used, then wiped, in which case the story presented to the retailer is likely not true and a more concerning scenario becomes possible.
All the same, I felt a clean install should remove any risk. The MBP arrived in standard ready to set up and go mode, so OS loaded but no activation. So it seemed a clean install to me.   I did not wipe the HD and do a fresh OS install from scratch. A decision I now regret.
Some months after using this new MBP, my concerns were raised when I had one day of inexplicable internet usage on a wireless internet connection. Not only did the level of data upload and data load, about 4 GB out of 20 GB for the month not make sense with actual usage, but also the MBP system logs did not tally with the internet providers accounting of usage on that day. There have been two or three other anomalies in usage since. The internet service provider reimbursed me on my evidence of OSX system logs. Not sure if the service provider has people joy riding other users accounts or something suss this end was going on. Never resolved. The ISP was not exactly forthcoming, and I had to press hard to get some collaboration on resolve the anomaly of unexplained data usage.
On the less suspicious side, the existence of this sudo program tracked down as in part coming from the install software from a Huawei modem provided by my internet provider. However, while widely used and therefore likely not a security risk, I still feel need for some better explanation and resolution of the persistent sudo process.
I have inquired to Apple Support about this sudo app running, and it apparently was not seen as an issue of concern by the front line support staff. I took up some further concerns with them but checks indicate no issues of concern with the MBP from their assessment. I trusted that as fairly likely a definitive view, and so left the questions and anomalies as unexplained but harmless.
It is now several months later and I still find the existence of sudo as a running application or process in Activity Monitor troubling, and decided to try and resolve once again how typical and for what reason it is active on my MBP. Which brings us to this post.
I have again spent a few hours searching on Google and Apple Support Forums.   All search results I find relate to the use of sudo as a unix command in Terminal to resolve a problem. I can not find any indication of sudo as an app being open routinely in Activity Monitor with or without Terminal being opened or used.
The only way I can think of to resolve if this is unusal or not is to get on this forum and ask the first two questions at the top of this post.
More technical details follow.
For some more technically minded the details may be of interest, hence below here I have added details for further comment.   I am hoping some MBP users on this forum may also be coders, and hence have some idea of the internal mac coding environment. Enough to shed some light on this situation.
As mentioned, I think the sudo Activity Monitor may originate from the running of the Internet Providers USB Wireless Modem and software (Huawei E 169? modem). The USB modem has the install software on it. You install that software on your HD as an application.
On this USB Wireless Modem front I have done some checking.
Killing sudo in Activity Monitor does not stop an internet connection mid session.
When the USB modem is removed, the sudo process remains running and listed in Activity Monitor.
If I remove the Modem icon, unplug modem, close all apps, restart without the modem connected, the sudo process is still loaded and running in Activity Monitor.
Months ago on a previous check if I deleted (uninstalled) the modem software, removed associated start up files installed by the modem installation, took out the USB Modem and did a restart, there was no return of the sudo process in Activity Monitor. When the modem software was reinstalled or the start up files restored directly, the sudo process returns to Activity Monitor. One of the software bits installed in start up files calls sudo (or so it appears having a peak in BBedit at the files.)
This seems to fairly much establish the source of the sudo application. However it does not resolve why it needs to be open all the time, and if this is unique to this modem, my modem, modems in general, or if permanent running sudo processes are fairly 'normal' in general. Since sudo is a root level access process, I do feel a little concerned of the situation.   Let's say the sudo process is needed to initiate the modem under some justification. Does the sudo process in remaining running permanently from there on, with or without the USB modem connected leave an open access way and vulnerability that can or is used later?   i do not know enough of the coding level architecture to form a view.   Still, seeing a permanent sudo process operating does niggle by sense of suspicion.    Hence, I continue to raise this issue and ask the questions I do.
In Activity Monitor:
sudo as a process when running is not very active.
Real Mem 8 KB, Virtual Mem 9.4 MB, Sent Msgs 75, Rcved Mesgs 26, Ports 25, Intel (64 bit).
The sudo process:
Using Sample Process in Activity Monitor:   sudo appears to be a running of the actual sudo command from within the unix command files.
Path:            /usr/bin/sudo (Master Library, not the one in the User files)
Load Address:    (removed)
Identifier:      sudo
Version:         ??? (???)
Code Type:       X86-64 (Native)
Parent Process: launchd [1]
Call graph
2nd line is 2656 start (in libdyld.dylib) + 1 [(removed)]
Binary Images:
Includes reference to lots of .dylib files. eg libcache.dylib, libquarantine.dylib, libremovefile.dylib, libcompiler_rt.dylib, libcorecrypto.dylib
The parent process is launchd[1]
Process:         launchd [1]
Path:            /sbin/launchd
Load Address:    (removed)
Identifier:      launchd
Version:         ??? (???)
Code Type:       X86-64 (Native)
Parent Process: ??? [Unknown]
It seems all of the activity of launchd[1] is from the sudo process.
Again reference to .dylib files as captured in call graph and Binary images.
I hope the details are valued by someone with an interest to assist with resolving concerns.

Thanks,
I usually use the OS connection option. So as you suggest, connect without the ISP connection software. Doing so does not by-pass the sudo command being active in Activity Monitor however.
On reading my post I see my failure to link the concerns of the laptop purchase with the sudo and modem. My thought here is of an intersection of known vulnerability with this widely used modem/software (via permanent sudo process activated) and that vulnerability then being known and utilised by another party(s).
I am pursuing the issue in part with consideration to a broader possible issue of vulnerability.
Thanks again for your thoughts and suggestions. Valued.

Switching to a Location if using a 3G Modem

I want to have EndPoint automatically switch to a Location if it detects that the computer is connecting to the internet using a 3G (broadband) modem.
When I hover over the Endpoint client icon it shows my wired connection with a cross (that's correct - it's unplugged) but it also shows my modem connection with a red cross.
It is a Telstra 3G USB modem. It shows up as a Sierra Wireless HSPA Modem
I suspect that the Endpoint client just doesn't recognise it.
Has anyone seen anything similar? Please ask me for whatever info would help you to help me.
Ultimately, I want to limit the use of the USM modems to a specific list and force the internet connection through a VPN connection. However, the first step would be to have it recognise the modem at all.
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Originally Posted by AWhitwood
I want to have EndPoint automatically switch to a Location if it detects that the computer is connecting to the internet using a 3G (broadband) modem.
When I hover over the Endpoint client icon it shows my wired connection with a cross (that's correct - it's unplugged) but it also shows my modem connection with a red cross.
It is a Telstra 3G USB modem. It shows up as a Sierra Wireless HSPA Modem
I suspect that the Endpoint client just doesn't recognise it.
Has anyone seen anything similar? Please ask me for whatever info would help you to help me.
Ultimately, I want to limit the use of the USM modems to a specific list and force the internet connection through a VPN connection. However, the first step would be to have it recognise the modem at all.
Thanks, Alison
Alison,
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If I have the Connection Manager open to Active Connections while trying to make the Modem Connection, "Modem Connecting" does appear for several encouraging seconds, but then disappears as the data connection fails.
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grschinon,
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WRT600N: Diagnosing Constant "Internet" Activity

I have a WRT600N connected to a Scientific Atlanta Model DPX110 cable modem and I'm seeing constant "internet" activity between my router and the cable modem. The intenet activity light is banging like crazy on the router and the "PC/LAN" light on the cable modem is also banging like mad. Have disabled all wrieless interfaces and disconnected every network connection from the router except that of the cable modem. Have also cycled power on both the cable modem and router a number of times just to make sure nothing is stuck in a wierd state. Basically, nothing I have done seems to get rid of this constant activity between the router and modem. I'm pretty sure the activity is not coming in from the WAN side of the modem as I'm not seeing any comparable activity on the modems "Cable/WAN" activity light. Not sure exactly when the behavior began, but I'm pretty sure this was not happening in the past. Also upgraded to the latest WRT600N firmware to see if that helps, but it did not. Any suggestions on how to diagnose what this traffic is between my cable modem and WRT600N short of a network sniffer? Is there some way to make the router log this activity for me to view? I initially assumed the activity was being caused by the router, but now am beginning to wonder if if might be the cable modem doing it... Anyway, any suggestions appreciated. Thanks!

Yeah, I had considered doing that and may still do so shortly. Was just a bit concerned with bypassing the hardware firewall in case the cable modem has somehow been compromised. Thought there might be a way to see what the "internet" traffic is before allowing the cable modem direct access to my PC. Paranoid, I know...
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Thanks for the feedback!

Why doesn't my iMac tell me what is being down loaded when I can see that my modem is downloading something

why doesn't my imac tell me what is being dowloaded when i can see that my modem is downloading something?

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Originally Posted by dave4nier
When you hover over the ZESM icon, it shows a Sierra Wireless HSDPA Modem. However, the when connected to the BroadBand network, windows see's it using a wireless driver which ZESM doesn't know about. I can send you my policy, but I'm not sure that its relevant. I get this behavior with a stock install and the default policy. I can attach my policy files if you still feel its relevant.
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Activation of a Bigpond Sierra 760S 4G modem

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