Add a customer to my account & paper billing

Hi guys,
Having just bought our first home, my partner and I don't have a lot of identification for our current address. Any post from BT will be in my name, I was wondering if we could add his name to the account as a joint bill payer, so that any bills are in both our names.
Also, I don't remember opting for paperless billing but I guess I did, as that is what an email tells me. Again, wanting to have a paper trail proving we live in our property, it would be helpful to opt out of paperless billing.
I have searched around the accounts pages and can find no options for either.
Thanks,
K

Hi
I am sorry to see you are having problems
I suggest you contact live chat at this link they should be able to help you
http://bt.custhelp.com/app/contact/c/2902/?s_intcid=con_intban_sanda_contact_us_chat_from_forums
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

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Hi Cath27,
Thanks for posting. I can take a look at this for you. Drop me an email with your account details and a link to this post for reference. You'll find my address in my profile.
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If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

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Message was edited by: Admin Moderator

Did you not get the final copy of the bill in the mail via United States Postal Service?
What about older bills? Did you keep any paper copies? Download a PDF copy of the electronic bill at some point?

I want my paper bill!

I haven't received my paper bill in over three months. I haven't moved. Verizon just stopped sending it. I just wanted to go on public record and state that Verizon customer service is unavailable to hear my request, and I can't send an email to support. Verizon, I am dead serious, if I don't receive my paper bill next month, I'm cancelling my service.

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I could not fathom why you are not receiving any invoices now.
I know that paperless invoices have been around a long time, but the account holder has to request it.
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Add a customer to my account & paper billing

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