Paper Bill Problems

Last year, without my asking for it, Verizon stopped sending me paper bills in the mail and starting sending them by email. I called and they started sending paper bills again. Now I have not received a bill from Verizon since January but (unlike before) I am also not getting an email indicating the the bill is ready online. Getting the paper bill in the mail is my trigger to pay it so last month's bill was missed and I was unaware until I get a phone call the other day threatening to cut off my phone service. Of course, I sent in a check for the full amount due immediately minus the $5 late fee which I do not feel I owe them.
Why is this such a problem with Verizon? I have been a loyal customer for 15 years now and paid very single bill on time (with the exception of the last one) but I am seriously considering changing carriers if they cannot get their act together on billing.

I could not fathom why you are not receiving any invoices now.
I know that paperless invoices have been around a long time, but the account holder has to request it.
A few years ago those who had paper also had call details etc. but they sent out a notice that it was not going to be olffered to new customers. I still get call details with paper billing even though I many times look at my bill on line which has all details listed the same way as my paper bill.
you can print them out etc. but I like filing away the hard copies and yes I pay my bill on line.
Are you sure there is no invoices on line? I receive an email each month telling me my bill is ready to view and pay but I still get paper billing. maybe your email was omitted from their system, maybe its spam block, look into that possibility.
Go into a verizon wireless company store and have them enter your information for paper billing they will take care of it for you.

Similar Messages

My phone is telling me there is a billing problem with a precious purchase and won't let me download or update anything even though the apps in trying to download are free and updates are free. And I only have one card so I can't update my payment info

My phone is telling me that I have a billing problem with a precious purchase but I only have one card so I can't update my payment information so I can't update anything or download anything. What should I do?

Are you aware of any problem with a previous purchase ? If not then you should contact iTunes Support and see if they can tell you what it is (until it's sorted you won't be able to download anything from the store) : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
If you go into the payment details section on your account then does it say anything about your card being declined or not accepter or if the security code needs re-entering ?

I tried downloading a free app and it asked for my billing information and when i entered it, it says that there was a billing problem with a previoud purchase and i have to update it. I keep updating it and it wont let me verify it and i cant get apps

I tried downloading a free app and it asked for my billing information and when I entered it, it said that there was a billing problem with a previous purchase and I have to update it. I keep updating it and it wont let me verify it and I cant get any apps even if they are free, and I just Deleted some apps to make room for my new upate!

The message says: "The payment method has been denied, try another method"
I'm living in the same country and city since I was born, so I don't think the location is the problem.
And yes, I paid with the card a meal in Burguer King today. And nothing more.

When going to update it says there is a billing problem with the previous purchase, I went in to fix it but it won't let me download it. How do I fix this problem?

When going to update it says there is a billing problem with the previous purchase when I go to update it still won't let me download and all the info is correct. How do I fix this?

You have to email iTunes Store Support about this issue now. You can get started here. Change the country in the upper right if necessary.
https://ssl.apple.com/emea/support/itunes/contact.html

I just recently purchased 3 songs from itunes not knowing that I had no money on my debit card (visa) left. My iphone wont let me update my apps and says that there was a billing problem with my last purchase. I dont know what I am supposed to do!

I just recently purchased 3 songs from itunes not knowing that I had no money on my debit card (visa) left. My iphone wont let me update my apps and says that there was a billing problem with my last purchase. I dont know what I am supposed to do! I dont understand why it worked in the first place when it wasn't supposed to!

There seems to be a billing problem with the iTS. I've been trying to make purchases today (Dec 9th) too and it reports either the iTS can not process payments or it says my card was declined. I even changed the payment method to Paypal (which is never declined) and still no go.
I don't think it is "you" but a problem at Apple. Some popular new apps were released recently like Logic Pro and perhaps they're getting bombarded as they did when Lion was released.
Wait a few hours and then try again.

I can't download from app store apps. if i try then open account and ask me shange payment type because there is a billing problem with a previous purchase. I download one game 0.99 and nothing more! help me. How can i contact with apple?

I can't download from app store apps. if i try then open account and ask me shange payment type because there is a billing problem with a previous purchase. I download one game 0.99 and nothing more! help me. How can i contact with apple?

Click here and ask the iTunes Store staff for assistance.
(102938)

My iphone says "theres a billing problem with a previous purchase please go to purchase history to correct the problem" but when i go to it nothing happens and is not telling me nothing Now i cant download no apps

My iphone says "theres a billing problem with a previous purchase please go to purchase history to correct the problem" but when i go to it nothing happens and is not telling me nothing Now i cant download no apps

You can contact the iTunes Store Customer Service department at no charge using the form on their Support page (select the category and subcategory closest to the issue you're reporting and you'll find an "Email Us" button) and explain your problem to them.
Copied from Varjak Paw in :https://discussions.apple.com/thread/2598671

Download or upgrade current and free apps says there's a billing problem with previous purchase previous purchase what can I do to fix it

Every time I try to download a free app or even upgrade any of my apps for free it tells me to put my Apple ID I do that then it say there a billing problem with previous purchases. So I click continue and put in my debit card information correctly but still won't work it always declines it and says he's different payment method. what can I do it's been like that for 3 months that's the only card I have.

Hi ..
I replied to you here > Download or upgrade current and free apps says there's a billing problem with previous purchase previous purchase what can I do to fix it

When I purchase and app or update it, it comes up with 'There is a billing problem with a previous purchase. Please enter another payment method'?

So when I go to update my apps and/or purchase them, a pop up comes up saying 'There is a billing problem with a previous purchase. Tap continue and sign in to view billing information.' So I press continue and sign in, then it goes to my 'Payment Method' page. In red writing below, it says 'There is a billing problem with a previous purchase. Please enter another payment method.' Because I used a MasterCard for my last purchase, it won't let me change it. I redeemed my account from an Itunes gift card to $20 but I cannot use it as it doesn't give me the option of using it. My only billing options are either a Visa Card, MasterCard or Amex Card. Please help me if possible!!!

same here. i was using a visa card ...now i can't because of this "error". my account is not empty, info is correct, don;t understand why this is happening. Two days ago it was working fine, then i wanted to update an app, and this stuff begins.
Help:)

HT204152 I am unable to update my App store Updations. the reason being billing problem asking to update payment method.many times i updated my credit card details but refusing from the system .how can i update my app store updations like Face book etc.

I am unable to update my App store Updations. the reason being billing problem asking to update payment method.Many a times i updated my credit card details but refusing from the system .how can i update my app store updations like Face book etc....Using ! phone 6plus .IOS8.3

What do you mean by 'refusing from the system', if you are getting an error message then what does it say ?
For a credit card to have a chance of being accepted it needs to be registered to the same name and address (including format and spacing etc) that you have on your iTunes account, and have been issued by a bank in the country where you and your iTunes account are. If it is and if you are getting a 'declined' message then you could check with the card issuer to see if it's them that are declining it, and if not then try contacting iTunes Support (these are user-to-user forums) and see if they know why it's being declined : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
If when trying to download you are getting a message about a 'problem with a previous purchase' then that implies that iTunes wasn't able to collect the money for your last purchase. If that is the case then you won't be able to download anything else (including app updates) until you've paid off what you owe : Pay an unpaid balance in the iTunes Store - Apple Support
If you aren't getting the 'problem with a previous purchase' message then try logging into your account (not when trying to download something) and see if you get the 'none' option so that you can remove the card's details and be able to download updates to your apps : Change or remove your payment information from your iTunes Store account (Apple ID) - Apple Support

I have a £50 gift voucher and I tried to buy something with it, but it tells me there was a billing problem with a previous purchase and makes me put in my debit card details. My debit card has no money atm, can't I just pay with my voucher?

I have a £50 gift voucher and I tried to buy something with it, but it tells me there was a billing problem with a previous purchase and makes me put in my debit card details. My debit card has no money atm, can't I just pay with my voucher for the things that have a billing problem? I tried to put my voucher code in again but it won't let me do that.

If the amount of the purchase is close to $21.07, then you need to take into account taxes may be added.
If you go beyond the credit from a gift card the balance will be billed to your credit card account.

There is a billing problem with a family member's previous purchase

I recently updated my credit card expiration date and CID. This credit card is the authorized shared payment medium for my "family" group.
I am the family organizer and two other individuals are "adults".
Now, when attempting to update applications via the app store on my own devices, I get the following error message:
There is a billing problem with a family member's previous purchase. Ask the family organizer to update their billing information.
I have a valid card entered and the rest of my billing information was accepted via the apple store.
Thoughts?

SAME PROBLEM, BUT STARTED WITH: What I figured out how to do (ON MY OWN) while on hold with Apple all day yesterday. You have to actually END THE FAMILY COMPLETELY. From there, make sure you add a CREDIT, not a debit, card to the account as your primary source of funds. Now, that should correct everything, right?!? The whole reason I was having to do this was due to the fact that Apple now allows 'child accounts', so I didn't have to make my 9 and 11 year old children appear to be 13 just to have an appleID. This birth-year change can be done at appleid.apple.com under the security questions section (scroll to the bottom to find). From this point you will be prompted to verify the birthdate change and to make it a Child ID. Approving this process became a problem because I did not have a CREDIT card on file to prove I was an adult. Very upsetting. Anyhow, all of that got taken care of, and I am now unable to do any updates, and my children are not able to download the apps and games they want from 3000 miles away when they "Ask to Buy". I'll be calling Apple (again) and will re-post if I find anything out, since not much is being done about this situation.

Apple tv is giving me a meesage that says... There is a billing problem with a previous purchase. Go to the iTunes Store on your computer and click Purchase History to resolve problem. I have gone to my purchase history but can't seem to fix this issue.

Apple tv is giving me a meesage that says... There is a billing problem with a previous purchase. Go to the iTunes Store on your computer and click Purchase History to resolve problem. I have gone to my purchase history but can't seem to fix this issue.

You can contact the iTunes Store Customer Service department at no charge using the form on their Support page (select the category and subcategory closest to the issue you're reporting and you'll find an "Email Us" button) and explain your problem to them.
Copied from Varjak Paw in :https://discussions.apple.com/thread/2598671

HP Officejet 5610 All-in-one paper jam problem

Please is anyone out who can heIp me.
I tried to print a word document from my computer and my printer came up with the following message: Paper jam: clear jam and press ok. I have looked through the printer to see if there is any paper jammed in the printer. I just couldn't find any. This is the first time I have experienced this paper jam problem with my printer.
On pressing the OK button resulted in the printer making some strange noise (sounding as if it is trying to pickup a paper) with the catridge mechanism sliding from one side to the other for about 10 seconds without a paper in the paper tray being picked up. It then shows the paper jam message again and again. It has been the same for the last 5 hours and I need to print some documents urgently.
I have tried all of the following troubleshooting I found on the HP website without any joy.
Step one: Remove any loose paper Remove any loose paper from the input tray.
Step two: Clear the jam from the back of the Allin-
One 1. On the rear of the product, press in the tab on the left side of the rear access
door to release the door. Pull the door away from the product to remove it. Gently pull the
paper out of the rollers. CAUTION: If the paper tears while being removed from the
rollers, check the rollers and wheels for torn pieces of paper that might have remained
inside the product. Loose pieces of paper will cause future paper jams. Replace the
rear access door. Gently push the door forward until it snaps into place. Press OK to
continue the current print job. If the issue is not resolved , continue to the next step. If
the issue is resolved , you do not need to continue to the next step. If these steps
resolved the issue , there is no need to continue troubleshooting. If the issue persists , see the next step.
Step three: Clean the rollers Turn off the unit, and then unplug the power cord. Press in the tab on
the left side of the rear clean-out door to release the door. Remove the door by
pulling it away from the unit. Wipe the paper rollers with a lint-free cloth lightly moistened
with distilled or bottled water. Rotate the rollers with your fingers to clean all the way
around. Allow the rollers to dry completely, and then replace the rear access door. Plug
the unit back in and turn it on. If these steps resolved the issue , there is no need to
continue troubleshooting. If the issue persists , see the next step.
Step four: Clear the jam from the automatic document feeder (ADF) Lift the cover of the ADF.
Lifting the ADF cover Gently pull the paper out of the rollers. CAUTION: If the paper
tears when being removed from the rollers, check the rollers and wheels for torn pieces
of paper that might be remaining inside the product. Loose pieces of paper will cause
future paper jams. Close the cover of the ADF. If these steps resolved the issue ,
there is no need to continue troubleshooting. If the issue persists , see the next step. The
next step couldn't be done because the paper is not loading.

@CAGY, take a look at this HP link on how to clear a jam.
Please mark the post that solves your issue as "Accept as Solution".
If my answer was helpful click the “Thumbs Up" on the left to say “Thanks”!
I am not a HP employee.

Officejet K550 Pro: Paper Feed Problems

About a year or two ago, we purchased a K550 unit for our office, and 3 subsequent units for employees' personal use. At first, everything went great - it was the best inkjet printer I or my staff had ever owned! After a month of great service, my staff and I recommended this product to customers demanding a printer with low cost of ownership and fast, high-quality printing. However, after about 3 months of service, all of our units began developing paper feed problems in about the order they were purchased, depending on their usage (the older units first, unless they were used more than other units).
It started with an occasional failure to pickup a new sheet during a print job, slowly progressed to having to hand-feed the printer to get it started on a job and supervising the printer throughout the job to clear the occasional feeding problems during the job, and erupted into a continuous hand-feeding of every sheet of every job through all of these printers, all the time. We immediately replaced, at our cost, all of the 15 customer units, 3 employee units and 1 internal unit that were purchased by us or on our recommendation with other HP devices, even after several customers willingly contacted HP and were sent warranty replacement new and refurbished units that also failed. The only three K550 printers that remain in service with us or our customers (one in our office and two others with customers who requested to keep the units we replaced) fail to pick up any paper out of the main tray an astonishing 93%, 98% and 100% of the time, respectively. This is not an exaggeration, these are documented numbers rounded down when applicable).
I've perused many online sites, forums and websites on this topic - both professional and non - and found this to be a common problem with what seems to be a very great number of these units. Some folks also mention a problem with the K/Y (black/yellow) printhead, but neither I nor any of our customers have experienced this problem. In solving this feeding problem, we've tried different brands, weights and chemical makeups of paper (HP paper works well, but Staples brand paper of standard weight and 97 bright works best), tried different loading strategies for each paper type (such as fanning the paper before loading and before printing, light, moderate and heavy loads in the standard tray), tried installing a duplexing device (HP OEM of course), tried installing the larger paper tray (also HP OEM) and flashing different firmware supplied by HP - all to no avail. None of the units have any aftermarket parts, kits, ink cartridges or printheads - everything installed and used in these printers is OEM, except for occasional special papers or label sheets. So where does this leave us? More importantly - where does this leave my customers who I prematurely recommended this product to?
We're looking for a solution from HP. We've tried customer service and have opened several issues without resolution. I'm tired of my employees and myself dealing with this issue only to be told how to load paper and to flash the same firmware on the same device for the third, fourth and fifth times. We have 16 defective units in storage and 3 units in partial service for a total of 19 units. Accounting for these 19 units: we lightly use 1; we sold and supported 15 of these within our customer base and 3 to our employees, all of which we replaced with other HP products (again, at our cost), and 2 customers decided to keep 1 defective unit each. As a result, both myself and my company are out big money because of this issue. We replaced all of our supported K550's with other HP devices only after unsuccesfully attempting resolution with HP.
If there are replacement parts that address and resolve this conflict available, where can I obtain them? If there is a simple remedy, what is it? What can we do to mitigate this situation and yield a positive outcome? The K550 is an outstanding printer in terms of speed and print quality, unfortunately its unreliability due to poor feeding performance and need for constant supervision and user intervention doom this model to the component recycler's scrap heap. Do you have a solution? Are you experiencing the same problems? I want to know!

So, I just typed this nice, long post about my SOLUTION to this problem, and apparently the forum didn't like it and deleted it. I'll have it up in the next couple days.

Paper Bill Problems

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