Add credit note to open Dispute

I am trying to add an open credit note to a dispute.
I do not want to offset the credit against the original disputed invoice but add the credit note to the dispute.
I can add invoices to a dispute, by using the add open items icon.
However when I try to add a credit note I get a message that says
"Dispute case cannot be created without receivables"
Message FDM_AR008
Does anyone know how to turn this off?

Yes, there is some config you'll need to do: the documentation for IMG - FSCM - Dispute Mgmt - Process Integration with Accounts Receivable Accounting - Customer-Disputed Objects in Dispute Cases - Process Settings for Customer-Disputed Objects in Dispute Cases explains everything you need to do. There is a standard model under RMS UDM_DISPUTE that contains the customer disputed object elements. You can refer to that when making your changes.
Unfortunately, I'm still having some trouble with this functionality. I can create the dispute case with the credit but I can't display it or any dispute that was created previous to the change. Let me know if you get further than I have!
Beth

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Add Credit Notes to Promise to Pay

Hi,
Can somebody tell me how to enhance the badi FDM_P2P_JUDGE to include payments (unallocated) and credit notes?
At the moment we are not able to add credit notes to a P2P. We are on EHP4 for FSCM
Thank you
Richard Gentenaar

Hi,
The problem is that it's not P2P is not intended to include random credits. I checked with SAP via OSS credit notes can only be added to the P2P WHEN they are linked in the receivables process. Then this is automatic. Otherwise not so that doesn't help our business case.
This is the exact answer from SAP:
Dear Richard,
it is not intended to include credit notes into promises to pay.
If an invoice (1000) and a credit memo (500) are marked in process
receivables, one promise to pay is created (500) for the invoice.
If a promise to pay already exists for an invoice and a credit memo
should be considered, the credit memo has to be cleared with the
incoice.
Please let me know if you have further questions. If the problem is
solved, I kindly ask you to close the message by confirming.
Best regards,
Development IMS Financials, SAP AG
I took the name out for privicy reasons
So that is clear.
Regards,
Richard
Edited by: R. Gentenaar on Aug 25, 2010 3:12 PM
Edited by: R. Gentenaar on Aug 25, 2010 3:15 PM

Dispute case for a credit note

To get approvals for a customer refund, I want to use dispute cases. To make this work, I will have to create dispute cases for open credit notes from customer line items (FBL5N). However, I get an error message 'Dispute case cannot be created without receivable'
Do I need to define a new case type to be able to create a dispute case for a credit note?
Cheers

Hi Vicky,
A dispute can not only include a credit note.
There has to be a debit accounting document in the dispute as well.
If a customer wanted a refund you have two options:
1 - You can dispute the original invoice or invoices, and then raise a credit note and attach that to the dispute. The customer will then pay the invoices and take the credit note.
2 - You can create a customer disputed object. This allows you to create a dispute without reference to an invoice. You can then attach the credit note to the dispute.

Credit note on price changes

Hi,
My customer would like to raise a credit note due to price changes on the item. Currently once we raise a credit note, the quantity is also returned to stock. Service type cannot be used as they would like to track the gross margin of each item. Thanks

Hi Jenny,
Based on the note 539982, the only one is to use service, here is the note :
Issue a credit note without returning items to warehouse
Symptom
How can I issue a credit note for a customer regarding a certain item invoice without returning the stock items back to the warehouse?
i.e : a discount for a customer concerning a specific invoice
Other terms
credit note, invoice, return, warehouse, service, discount
Reason and Prerequisites
No error. Need of information
Solution
You should generate a Service type credit note. Do not copy the invoice
to the credit note. This will cause a reverse stock transaction and
will close the invoice. To solve this problem, please perform the
following steps:
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   2. Click on "credit" note and select "service" on the top left of your window.
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Credit note for non inventoriable item

Dear All,
I would like to return the goods that has been invoiced in the SBO system but it is a certain item that freely given to customer. Is it possible to do that ?
TIA
Message was edited by:
        Eduard Ginting

Hello,
I guess you should generate a Service type credit note. Do not copy the invoice
to the credit note. This will cause a reverse stock transaction and will close the invoice. To solve this problem, please perform the following steps:
   1. Go to AR/Sales in the command center.
   2. Click on "credit" note and select "service" on the top left of your window.
   3. Select the customer you want to issue a credit note for.
   4. In the column "description" type in the item invoice number.
   5. Select account code and price.
   6. Add credit note to the system by pressing the add button.
I've got those steps from SAP notes.
Rgds,

Disputes for Credit Notes are not displayed in Biller Direct

Issue: Back end ECC, allows us to create disputes on stand alone credit notes, but on the Biller Direct front end we are not able to see the disputes created.
Description in detail:
1. When a dispute is created on a credit note, system treats it as a Customer Disputed Credit Memo (CDIS_CRED) and it is created in ECC with relation F6.
2. On the Biller Dircet Front end , standard actually display disputes for a Invoice created with relation F1 and F2. So we are not able to see the Customer Disputed Credit Memos.
3. Front End (Biller Direct) allows only open invoices to be disputed and not credit notes, even though it is allowed in ECC.
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For some reasons, SAP has included these methods in Product Overview page which are meant to suppress some Assignment Blocks depending upon their usability.
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Dr                                                                         Cr
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Dr                                                                    Cr
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Hi,
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Add credit note to open Dispute

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