Additional parameters from CTI Connector - CRM

Hi everyone,
We are currently implementing a CTI scenario using ICI/BCB in SAP CRM 2007.
The CTI connector is successfully sending the inbound calls to the IC Web Client screen, and the business partners is identified through the telephone number.
I would like to know how to proceed in order to include additional parameters (e.g. business agreement) in the communication between CTI connector and SAP CRM.
Thanks in advance & Best Regards,
Gabriel Santana

Hi Gabriel,
You can first refer to the OSS Note 707104, where it had been explained on making use of the the BP and GUID directly for Account identification.
However, this note makes use of the BP and GUID directly. But in your case, it is something else (business agreement).
So one of the possibilities that I could see is:
--> Incoming call arrives into CTI with business agreement ID (as part of the CAD)
--> CTI do the BAPI call ( You will have to create this BAPI ) to use this Business Agreement ID in order to look up for BP Number.
--> BAPI returns BP number and GUID. (as explained in the note)
--> CTI add this CAD as part of CRM_IC/BUPA
--> BP will look up and identify automatically without any code change(this is as per the standard).
So the point is, as per the standard, the BUPA Controller will need the BP Number to be identified and confirmed. For this the CTI needs to first lookup for the BP Number, with the help of either the ANI(Automatic Number Identification, that is the incoming telephone number) or the CAD data.
Since in your case, you wanted to lookup the BP with the help of the Business Agreement(which is part of the CAD), you have to comeup with your own BAPI, which should accept the Business agreement as a parameter from the CTI and return back the respective BP Number to the CTI after successful lookup and this BP number can be made used to identify and confirm by the Account Indentification.
One thing that I'm not sure is, whether CAD and ANI are both correct, which one will take priority in the Account Identification as compared to the way it works in IC Winclient.
Hope this information helps.
With Best Regards,
Vinod

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