Additional software Solution Centre, IRIS etc

I am experiencing considerable difficulty installing any of the software suppllied with the C7280 driver.
The driver seems to install OK and works but ....
Installation runs until the the 'configuring programs' actions (last item) which goes on for a long time then fails.
I have tried uninstalling/reinstalling numerous times. I have tried uninstalling the individual software items and then running the driver installer and installing the software individually. All say installed OK but IRIS cannot be found, solution centre tells me 'device installation is not complete'.
I have run Print and Scan doctor that tells me no problem with the 'Printer' but the Scanner reports A problem was found with the device registration.
I needed to reinstall the printer etc as some how the printer was reporting it was connected and failed to print but the problem was that the printer was using a different IP address X.X.X.10 and the computer thought it was on X.X.X.7 . This problem has been resolved.
Also when running one of the HP diagnostic programmes I was also asked to select the printer and it listed 3 Versions of the printer. I suspected that this could be the problem but I am unable the replicate this and only one printer is shown in Control Panel.
I have a C7280 printer
Windows 8.1 (64 bit)
Wi-Fi connected.
Any help would be appreciated .

Hi alanw8888, having 3 versions if the printer could certainly be causing a conflict.Sounds like we need a fresh start. I suspect, removing the driver from printer server properties and doing a complete uninstall will resolve this issue. use the instructions below to perform these tasks.
1. In the ‘Devices and Printers’ folder delete the printer < Click here for instructions.
2. Choose ‘Print server properties’. (Select any printer in the ‘Devices and Printers’ folder and click ‘Print Server properties’ above.)
3. Click on the ‘Drivers’ tab at the top of ‘Print server properties’ window
4. Choose the printer you want to uninstall and click ‘Remove’
5. Choose 'Remove driver only"
6. The next screen will give a warning, letting you know that deleting the driver package will remove it from the system. Click ‘Yes’ to say that you are sure you want to do this.
If you get an 'In use' error try restarting the print spooler, then try to remove the driver from ‘Print server properties’ again. If it still won’t remove the package, restarting the computer and printer should resolve this ‘in use’ error and allow the driver to be removed.
After the driver is removed from the server properties we can proceed with uninstalling and reinstalling the software.
Hold down the Windows Logo key ( ) on the keyboard and the 'R' to open the run box, type %temp%
Look for, and open the folder starting with 7z (Example: 7zS2356)
Open folder Util
Open folder CCC
If you have an HP computer run the L3uninstall.exe. If you have a non-HP computer run the L4uninstall.exe
When the uninstall has completed restart the computer
Follow these steps to reset the registry settings and options for Windows Installer.
Click Start, and then click Run.
In the Open box, type msiexec /unreg, and then click OK.
Click Start, and then click Run.
In the Open box, type msiexec /regserver, and then click OK
Run Disk cleanup from Accessories\ System Tools
Download and install the latest version of Adobe flash player http://www.adobe.com/support/flashplayer/downloads.html
Now we can restart the computer and Download and install the HP Photosmart Full Feature Software and Drivers
Please let me know if this resolves the issue, if you require additional assistance I will gladly help out.
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Sunshyn2005 - I work on behalf of HP

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C4380 hp solution centre software for mac os 10.9

Just purchased a new Macbook Pro with OS 10.9. I have a HP C4380 printer. I have downloaded the driver software and the printer is working. However, I need to know where I can download the actual "Solution Centre Software" so that I can scan documents etc. Looked everywhere. It used to be available as I have done this before for a windows PC. Very frustrating??

Hi,
The HP Solution Center software is only available for Windows, for Mac there are otehr applications for a such.
Folow these steps to find more about scanning on Mac OS X 10.9 with your printer:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03967506&tmp_task=useCategory&cc=us&dlc=en&lc=e...
Regards,
Shlomi
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Hp solutions centre software download for windows 7(64 bit) for photosmart 3110 printer?

How & where to get the hp solutions centre software download for windows 7(64 bit) for photosmart 3110 printer? The full hp solutions centre software features such as photo editing, etc that can be utilized for windows 7(64 bit) with photosmart 3110 printer

Hi Nogot7, you will have to share 3100 over your network.
On the XP computer .....
Open Printers and Faxes.
Right-click the printer you want to share, and then click Sharing.
On the Sharing tab, click Share this printer and then type a share name for the shared printer.
On the Win 7 computer ....
Go to Devices and Printers
Add a printer
Add a local printer
Select Create a new port:
Select Local Port for the Type of port:
Enter the network name of the XP computer ie. \\XPcomputername\share name
Install the 3100 driver when prompted (DO NOT use the CD but the Win 7 built in driver)
Please mark the post that solves your issue as "Accept as Solution".
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I am not a HP employee.

HHO Solution Centre Not Installing - "Hotkey/Software" Access Issue

I downloaded the driver for the Deskjet F4280 printer and while it did indtall, the HP Solution Centre installation was aborted because of no access to Hotkey/Software (whatever that means - Windows registry setting, I believe).
Without HP Solution Centre, I can't seem to control my scans (resolution, file path, etc.). When I press the scan button on the printer it goes directly to the scan function without allowing me to change any options. Is there a way to do all this without HP Solution centre?

Hi there @Vabish ,
Welcome to the community
I read about the error you are seeing which is not allowing you to use the printer software for scanning. You could try using Microsoft Paint as a work-around for scanning. However, if you would like to let me know which Windows OS you're running, I will look into some more troubleshooting for you!
Have a great day!
R a i n b o w 7000I work on behalf of HP
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How do I uninstall Solution Centre Software

PhotoSmart 2610 All-in-One Printer on Vista PC. Solution Centre software is corrupted . I want uninstall and reinstall so how do I remove it.

If the Hp Solution center is corrupted
..better to completely uninstal;l and reinsatll the software because sonme drivers for your printer might have been corrupted as well...
try this one....
Uninstall any remaining Hp printer program from your system..
1. Click windows logo or start button- on the search box or run - type in %temp%, press enter
2. look for the 7z folder on the TEmp folders.
3. Open &z folder and look for util- open util look for ccc folder- open ccc folder loofk for uninstall3.
4. Procedd to Uninstall level 3- restart the computer -go back to %temP% trhen delete tye 1st 7z folder-- to the same process for the remaining 7z folders- open util-ccc-uninstallL3- restart Pc and delete te 7z folder
5. Once your'e done- go to add or remove programs or programs and features to uninstall remaining Hp printer software.. then restart you pc again..
Follow these steps before re-installing the printer:
Click Start , and then click Run . The Run dialog box opens.
In the Run dialog box, type msconfig , and then press Enter .
If the User Account Control window opens with the message 'Windows needs your permission to continue ,' click Continue to close the window.
In the System Configuration window, click the Startup tab, and then click Disable All .
Click the Services tab, click the Hide all Microsoft services checkbox, and then click Disable All .
Click Apply , and then click OK .
When prompted to restart the computer, click Restart later .
Restart the network devicesFollow these steps to restart all the devices on the network.
These steps include turning off the computer. Consider bookmarking this page for ease of reference.
Press the Power button to turn off the product.
Click Star, click Shut Down , and then click Shut Down from the drop-down list.
Turn on the wireless access point (router).
Press the Power button to turn on the product.
Press the power button on the computer to turn it on.
When the computer turns on, a System Configuration Utility message opens on the computer. Select the Do not show this message again check box, and then click OK .
proceed to the installation.......then prove functionality...if successful continue these steps
Re-enable startup programs and services
Click Start ( ), and then click Run . The Run dialog box opens.
In the Run dialog box, type msconfig , and then press Enter .
If the User Account Control window opens with the message 'Windows needs your permission to continue ,' click Continue to close the window.
In the System Configuration window, click the Startup tab, and then select the check box next to each program that should run when you turn on the computer. If a program should not run when the computer is turned on, leave the check box clear.
CAUTION:Do not disable any Microsoft services.
If no changes should be made to startup programs or services, click the General tab, and then select the Normal Startup checkbox.
Click Apply , and then click OK .
When prompted to restart the computer, click Restart .
Although I am working on behalf of HP, I am speaking for myself and not for HP.
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Happy Troubleshooting : )

HT3775 For some reason my QuickTime player has stopped playing all my .avi movies, I can't seem to upgrade and it doesn't offer any solutions except that it may need additional software but not what or where to obtain it from? Help most of my movie are in

For some reason my QuickTime player has stopped playing all my .avi movies, I can't seem to upgrade and it doesn't offer any solutions except that it may need additional software but not what or where to obtain it from? Help most of my movie are in .avi!!

Google 'Perian' and 'Flip4Mac' — these are the extensions that will make QT play other file formats.
However, a simpler solution is just to abandon QT in favour of the free, open-source player VLC, which plays just about everything natively without further downloads.
Download the free VLC Player from here:
http://www.videolan.org
Plays just about everything, including avi & mpg, without add ons.

Lenovo Solution Centre - Software updates: How to recognize which software to update?

Hi,
I have Lenovo Solution Centre v2.4.002. When I am inside "Home" section, it indicates with "!" symbol above "Updates" picture that I have some software unupdated.
So I go into "System" section where I see number 1 above "Software updates".
When I click on "Software updates" there is only this information: "Go to Lenovo's Website to update the Lenovo software on your system". But I do not know WHICH software I have to update. Lenovo Solution Centre does not told it to me.
Please, how to recognize WHICH program/driver is out of date and therefore LSC ask me to update it.
Thanks.
Mirek
Solved!
Go to Solution.

@mirek...
It's a manual process. You'll need to open up Device Manager on your machine, double-click specific devices (such as Audio), switch to the Driver tab, and there you will see what version is installed. Then you can look at what is available in the driver matrix and decide if you want to update a particular driver.
The general wisdom is that it may not be necessary to update a driver unless your having a specific problem, or the driver adds some new desired functionality. This is especially true for BIOS updates.
Regards.
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Maintenance Fuction Will Not Work on HP Solution Centre

I have my HP Pavilion laptop going to my HP Photsmart B209a-m printer via my Netgear Wireless router.
I can print scan and read the ink levels in the Solution Centr, but if I go to >Settings>Printer Toolbox< none of the maintenance function will work,
Message box “The computer is unable to establish a two-way communications with the device”
If I go to>Devices and printers and right click>Printer preferences>Features tab< and click the box Printer Services, all the same maintenance functions will work.
So there is a way out of this.
As I seem to working on a knife edge with this software, in case I lose all of the function again, I am do not want to try anything like reloading drivers etc. unless there is a definite reason/fix why this does not work.
But would appreciate an explanation and fix, or is it just poor software? Even running the troubleshooter before, I lost the printing function and had to do a restore.

Looking at other threads, it would appear that there was software problem with Solution Centr before ver 13.
I have been on to HP support because I could not find out which ver I have, they tell me I have ver 14 but were not clear how I could check this myself.
If this is the case there must still be a bug in the sofware preventing my Toolbox from working.

Error Message when attempting to install Solution Centre for HP OfficeJet J5780

Hi,
Each time I try and install the HP Solutions Centre software for my Office Jet J5780 on my laptop (Microsoft Windows Starter 7 32Bit) I am confronted with the following error message:
"Micorsoft Visual C++ Runtime Libary
Runtime Error!
Program: C:\Users\.....
This application has requested the Runtime to terminate it in an unusal way.
Please contact the application's support team for more information"
Any help would be much appreciated!!

Hello Sophia10,
Welcome to the Forums!
I noticed your post about the Runtime Error you are getting when you try to install your printer. I have a few suggestions to hopefully get it installed and working for you.
First of all, I would suggest performing a clean boot:
How to perform a clean boot in Windows
Next, try reinstalling the printer:
HP Officejet Full Feature Software and Driver Download
If the installation still does not work, try this:
Running Microsoft's Fix it tool, which will fix corrupted registry keys, etc:
Fix problems that programs cannot be installed or uninstalled
Try to reinstall the printer again.
Please let me know how this goes! Good luck
R a i n b o w 7000I work on behalf of HP
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Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Unable to install / upgrade or remove Lenovo Solution Centre

I'm getting following error while installing/upgrading or while removing lenovo solution center. I googled for the error code & found the links with windows installer error issue. But my windows installer is working good and could able to install all applications except lenovo solution centre.
I tried to delete directory and to install the newer copy but still getting this error.
Kindly guide me to remove it completely(maybe registry items to be removed ) and get it freshly installed.

Was your win7 install a Shipped lenovo install or win7 from box store install?
LSC current is version 2.0.020, released march 20, 2013.
If you used system update, it MAY not offer the most current release.
LSC MSI install log is in C:\Users\YOUR id\appdata\local\temp\LSC.log .
If you used factory install version of LSC, it is old.
==
you stated 2 issues.
(1) Some lsc version wont execute, lets say factory version.
(2) Upgrade/reinstall of some version of LSC, does msi failure, 1721.
==
I just installed Latest LSC, will uninstall shortly.
(1) error 1, you need to perform your first backup IE RNR, windows backup. dah, backed up weekly for 18 months (rnr) . error 2, You do not have enough space to perform a backup operation.
exact screen:
If you have an additional external hard drive, you can back up your data to that device. To view Lenovo external hard drive options available for purchase, Shop now.
155 GB free on my second HDD, my backup drive. SHOP NOW. Last incremental was 328 MB.
(2) warranty expired (correct), Benefits to product registration ( did that in 2008). Register NOW. But it knew i had a 3 year warranty.
(3) Hardware scan recommended. Thank you, 1 correct, Still using pc-doctor.
(4) You have windows update set to not auto install. correct.
(5) Adobe-air self updated on the 2nd launch of LSC.
IF you 1721, you ahead of the game.
Just download the hardware check LSC (linux). Need ISO burner software. download Memory check if you wish.
My 1st year on current, 2GB memory failed, mouse failed, DVD burner failed. POS-lsc, point of sale? Use your favorite seach engine , search POS if you wish.
Link to picture
Moderator note; picture(s) totalling >50K converted to link(s) Forum Rules

Hp solution centre alone not working in my windows 7 which has 13 version driver

I installed the hp full pack for hp d1360 software from hp website. Every other thing including hp update are working perfectly. But the HP solution centre is not working. I have tried repeated uninstall or install but to no avail.
Moreover, if i update the patch file then i get Read Error with a blank screen. What does that denotes and how to solve this problem. Hp experts would see my post and give the correct solution.
I have tried all the things, and what is prevented me from accessing the hp solution centre, a great feature, which could not be assessed.

Please run the HP Print and Scan Doctor.
If this does not resolve the issue, please feel free to write back for additional troubleshooting instructions.
Thank you.
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

N72-5 Additional software

I lost my N72-5 additional software from RS-MMC 512mb memory card,how can i reinstall it in my RS-MMC 512mb memory card?
any solution/help pleaseeeeeeeee

Hi nvj73,
In order to retrieve the preloaded contents from your memory card, you need to contact the nearest Nokia Care Centre in your area.
Good luck

HP Director now Solution Centre for Windows 8?

Hi there,
well have got the new windows 8.1 PC running and my old Officejet 6210 All in one pretty much installed itself.
It prints and it scans but am really missing the HP director software interface that was installed with XP.
I have searched the forums and yes put in my printer model etc but just ended up installing the basic drivers again.
Gotta say the support area asked me if it helped me alot more than it actually helped me.
What I liked about the HP direcor was the ease of a preview scan,then crop then maybe lighten or darken the image then scan for final image etc.Great.
Now unless I have missed I now dontseem to have these options with the current basic driver install in Windows 8.1
I am gathering HP Director has been replaced by Solution Centre?
I have tried to find it but just get the run around in the support area.
Can I have a direct link that will start the software downloading to me please?
Cheers,
Shane.

Hi,
No more Software and Drivers for around 5 years now:
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=2093&lc=en&cc=us&dlc=en&sw_lang=&product=4219...
That why Windows 8.1 installed a generic printer driver which allows you to print.
Regards.
BH
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HP Solution Centre for PSC 1410 in XP

I have recently re-built my PC with a new solid state drive and have got to the stage where I need to re-load the HP drivers & HP Solution Centre for my PSC 1410. I am running Windows XP-SP3.
I have the drivers to get the printer printing but cannot find the software for the HP Solution Centre, without which I cannot scan or photo copy etc.
Any suggestion from anyone please??
This question was solved.
View Solution.

Hello davidew,
Welcome to the HP Forums.
I see that you are having an issue with locating the HP Solution Center.
The HP Solution Center is part of the Full Feature Software and Driver package. Please click on the link that I have provided.
If you are still having issues, please feel free to write me back.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

Deskjet D1460 not showing up in Solution Centre

I've recently been having problems with my HP Deskjet D1460, which I tried to solve by uninstalling and reinstalling the printer driver and all related software. A fatal error occurred during installation, the installation was reversed and a solution was downloaded. After following the steps in the solution, I tried to reinstall again, only to be presented with a message saying the software was already installed - turns out the installation hadn't been reversed after all. Further investigation showed that the printer was working, although the original issue had not been solved. I managed to trace the cause of the issue to Google Chrome, and by uninstalling and reinstalling Chrome solved the problem. So I now have a fully functional printer. But here's the problem - the printer is no longer showing up in HP Solution Centre. Prior to the reinstall, it appeared there but wouldn't display ink levels. Now it's disappeared altogether, but my other HP printer (Photosmart Plus B209a-m) is still there and displaying ink levels. Any ideas why the Deskjet has disappeared, and how can I get it back?
This question was solved.
View Solution.

Hi nintendoboy15,
Thank you again for the reply and the additional information. I'm sorry to hear that this printer software is being so stubborn for you, but I think I still have a few tricks up my sleeve
I'd suggest you go through this Fatal Error 'Error 1603 document, but do not do the uninstall/reinstall step. Once you've gone through that, I'd like you to complete the steps in this Resolving "Error 1606" document as well. You can do the uninstall/reinstall when it comes to it in this document.
I hope between these two documents you get a resolution!!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
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**MissTeriLynn**
I work on behalf of HP

Additional software Solution Centre, IRIS etc

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