Adobe Acrobat Connect Add-in 9.0 r199 crashes

I'm using a fully patched Win XP w/ IE7.
Error signature
AppName: connectaddin6x5.exe
AppVer: 9.0.177.0
ModName: shw95dll.dll
ModVer: 0.0.0.0
Offset: 00002ed8
Anyone else seeing this?
Any ideas on how to deal with the problem?
First saw the problem a couple of months ago. Then it went
away. It started happening a couple of weeks ago again. Not
consistently but about 90% of the time.

Tried this. Got it to work the first time after restart. Then
continuous crashing. Now it also crashes upon logging into the
room. Does the same from FireFox. Uninstalled the add-in again.
Tried to re-install. Crashed during the installation of the add-in.
Anyone else seeing something like this?

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Adobe Acrobat Connect Add-in 9.3 r139 has encountered a problem

I have one particular user that cannot get into the web meetings using Acrobat Connect Add-in. We can log her on with any other PC with no problems. Something on this PC is hanging up.
She gets to the login screen and can log in and accept the agreement...then in IE, nothing happens. If I try to use Firefox, we get the following error:
"Adobe Acrobat Connect Add-in 9.3 r139 has encountered a problem and needs to close. We are sorry for the inconvenience."
I have tried the following solutions:
- Uninstalled/re-installed Flash
- Uninstalled/re-installed Adobe Connect Add-in
- Made sure Windows updates were current
- Deleted all temp files and cache
- Re-installed IE 8.
The problem is obviously not browser specific and appears to be with the actual Connect Add-in. Does anybody have any ideas or solutions?

can you expand on what you mean by "nothing happens" does any 2nd window launch (connectAddin)? is IE8's popup blocker on or any popup blocker? is the other computer configured the same as the computer that does not work?
you dont state which windows or flash version (http://kb2.adobe.com/cps/155/tn_15507.html) is in use by the client or what your Adobe Connect version is or if the server is doing SSL. if you are not sure what version you have, append version.txt to your connectserver url.
example http://myconnect.mydomain/version.txt
and how the client is connecting to your connect server, is your server behind a firewall, is their client behind a firewall. if they are behind a firewall is there company ports open for RTMP ports.
also I dont have a quick fix for you but some troubleshooting tips
you stated that they removed the ConnectAddin from the add/remove programs but you may also need to check to make sure it was removed
#connectaddin location, can remove the connectaddin folder, once you reinstall the new it will recreate the connectaddin folder
win7: C:\Users\{userid}\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com\bin\connectaddin
winXP: C:\Documents and Settings\{userid}\Application Data\Macromedia\Flash Player\www.macromedia.com\bin\connectaddin
to test and capture log info from the connectaddin, must create the mms.cfg
Connectaddin log folder, the file name will start with connectaddin-{current_date_time}.log
win7: C:\Users\{userid}\Documents\
winXP: C:\Documents and Settings\{userid}\My Documents\
#for winXX
#c:\windows\system32\mms.cfg
SingleLogFile=0
PlayerLogging=1
flashlogging=true
have them send you the logs to review you may also need to review the connect debug.log around the same timeframe, are you seeing anything odd.
after the testing make sure you have them comment out the lines in the mms.cfg, otherwise it will create a new file everytime they access a connect meeting room.
you can append ?mode=xml to the meeting URL. this will give you some detailed info within the browser. like which application server they are connected to and other info.
you could have the user try accessing the meeting room without the connect add-in, the addin is only required for that person to share. just add ?launcher=false to the end of the meeting url, this will force the meeting room to display within the browser and just use the flash player.

Unable to Install Acrobat Connect Add-In

I'm trying to install the Add-in on one of my PCs so that I can share the screen. It asks me if I want to install the add-in but clicking on the Yes button (or the No button, for that matter) does nothing. I'm referring to the little pop-up dialog which says:
To use this application, you need the
Adobe Acrobat Connect Add-in. Would
you like to install it now?
At that point, those buttons are dead. I tried tabbing through the buttons to select the Yes button and then pressing Space but that has no effect either. Tabbing does work to highlight the buttons, the "?" and the overal dialog but once the Yes or No button is highlighted there seems to be no way to select any of the buttons.
I can right-click on the dialog and I get the
Settings
About Adobe Flash Player 10
menu. Settings is diabled but I can choose About which shows that I have FP 10.0.42.34 installed. Other than that, at this point, there's nothing I can do in the meeting room window except to exit.
This happens in both Firefox 3.6 and Internet Explorer 8 on Windows 7. I've tried repeatedly, tried rebooting.
How can I get the add-in installed??
David Salahi

Hi David!
Maybe you could installing it by first downloading the installer manually and then running that locally. You can find the installer for version 7.5 here:
http://www.adobe.com/support/connect/updaters.html
Also make sure that you have sufficient privileges to be able to install software on your machine...
Regards,
/Rikard Stenberg, weZupport

Acrobat Connect Add-in 7.0 r455 has encountered a problem and needs to close

Maybe this should have been posted here instead of the
Acrobat Connect Professional forum? I guess i don't know the
different between the two products. :) We are running an Adobe
Connect Enterprise Server.
Greetings!
My support group is currently working with several end-users
of Adobe Connect Professional. These users are presenters and are
encountering an issue whenever they try to start their Camera and
Voice Pod. I've sent this up the chain towards Adobe on our end...
but figured I'd make a post on the forums here to see if anyone
else has been having this issue. I was able to find one mention of
the error on some site that was all in Spanish... but that site was
having timeout issues and I couldn't hack around them. (Plus my
knowledge of tech -spanish is very limited)
If the Acrobat Connect add-in is NOT installed on these
users' PCs then they are able to use the Camera and Voice Pod
without any issues. Once the Add-In is installed, however, as soon
as they click to activate the Camera and Voice Pod the add-in
crashes with the error "Acrobat Connect Add-in 7.0 r455 has
encountered a problem and needs to close. We are sorry for the
inconvenience."
These users are using Windows XP, Windows 2000 SP4 and
Windows 200 Sp3... all are having the same problem. We've had them
try different microphones, different browsers... nothing seems to
affect this. Some other troubleshooting steps include
removing/reinstalling Flash, clean-boot in Windows XP, disabling
all security, and uninstalling/reinstalling the Add-in itself.
Any ideas / suggestions from anyone would be greatly
appreciated. Thanks!

Was this problem resolved? I'd be keen to hear details of the fix please?
I'm seeing the same on v9.3 R110.
Thank you,
Sam

Adobe Acrobat Connect Pro tries to handle Flash page

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Help?

The host of the meeting should be able to start and stop recording the live session whenever they want/need. Then the recording is viewable from a link, not dissimilar to the link for the live meeting.

"Acrobat Connect Add-in" funktioniert nur einmal

Hallo Forum,
heute findet ein ganztätiges Smeeting von smile2 statt. Das Plugin habe ich schon vor einiger Zeit erfolgreich installiert und konnte den Raum betreten.
Heute allerdings habe ich ein seltsames Phänomen. Beim ersten Eintritt in den Raum kann sich das Plugin wunderbar verbinden und ich sehe die Zielseite mit in etwa "Kapazitäten ausgeschöpft", was ja im Prinzip ok ist.
Wenn ich dann das Fenster schließe und erneut den Raum betreten will, dann sehe ich den Fortschrittsbalken vom Pro Meeting und er bleibt bei 100% "Verbinden..." stehen und es geht nicht weiter.
Den Cache zu leeren hilft auch nicht weiter. Ein Test im Internet Explorer bringt dasselbe Phänomen. Beim ersten Aufruf geht's weiter, ab dem zweiten hängt es bei 100%. Ich habe das Plugin (Windows-Meeting-Add-in für Adobe Acrobat Connect 7.5) auch erneut installiert, aber es löst nicht das Problem.
Ich will heute noch unbedingt am Meeting teilnehmen, weiß aber nicht, wie ich das Problem lösen soll!
Hat evtl. jemand eine Idee?!
Vielen Dank im Voraus!

Leider kann ich nicht weiterhelfen, habe aber exakt das selbe Problem. Würde mich also freuen wenn hier jemand die Lösung weiß!
besten dank

Variables and Actions in Adobe Acrobat Connect Pro

Hello Gurus,
I have been searching different forums around the net for three days, so I am really frustrated since I cant find anything related to this, and I am even thinking if this is really possible.
I'll try to explain what I wanted to make. I am using Captivate 4 and publishing my content through Adobe Acrobat Connect Pro server. I want to use this "Variables and Actions" Feature of my current version of Captivate. Now, I want that when my user open a training which she is enrolled with, I want her name to appear on the content, like "Hello Irish" something like that, without requiring her to log on her name. How could I make use this variables and actions in captivate 4 to get automatically the "first-name" variable of my user in Adobe Acrobat Connect Pro of my user?
Is this possible guys?
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Troy

Hi,
I am looking at Connect Pro right now, and as I can see it on its default page it displays the name and lastname of the logged user, moreover, there is a part where you could either invite existing user, or create existing user, as mentioned in this link: http://help.adobe.com/en_US/AcrobatConnectPro/7.5/Using/WS5C856274-D671-4665-9CD0-29868C89 60F2.html so I am thinking If maybe there could be a way where I can retrieve the "first-name"of the user through Variables and Actions of Captivate. Since I am trying to avoid prompting the user to type in their first names, I wish to do automatically, that is if it possible.
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Adobe Acrobat Connect for LSO 600

Hi ,
When we install LSO 600 , Adobe Acrobat Connect is comming with it ?
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When I tried in Keynote 06, the animation was three slides looping, synced to an audio track. When I tried in '08, it was one slide with (the new) animations looping over 20 seconds (or so) without a soundtrack.
I have some contact with Adobe, and this issue has been sent to their engineering department, but they seem to think there's something funky about the format of the file that Keynote exports. I'm trying to gather more data for them to investigate with.
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Has anyone tried using Flash exports in other Flash-using online environments?
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I believe I figured it was somewhere between Flash 5 and Flash 6. I say this because while the resulting presentations could be opened in QuickTime (which only uses Flash 5) a better result would be achieved by viewing in the browser. Either that, or QuickTime's Flash 5 support isn't complete.

Adobe Acrobat Connect Pro Meeting video file viewing after broadcast

My university (George Mason University) uses Adobe Acrobat Connect Pro Meeting to set up viewing for distance learning students. I would like to see if there is a way they (or I) could capture these to a file for viewing later. Thanks.
Tom

The host of the meeting should be able to start and stop recording the live session whenever they want/need. Then the recording is viewable from a link, not dissimilar to the link for the live meeting.

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When using the adobe acrobat connect for web conferencing, the screen seems small when viewed by invited client. Is there anyway the screen can be increased, as it makes the demonstration look small.

Try posting your question on the Acrobat Connect User Community Forums at:
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Hi there
I'm unsure if you are asking about this as it relates to Connect Pro server or not?
If you are asking if there is a way to open a Captivate presentation in Full Screen from Connect Pro, I do note that during Publishing, in the dialog the option for full screen mode is disabled. (which is odd because the first time I checked, the option was actually enabled!)
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Perhaps you might locate the forums for discussing Connect and ask the questions there?
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Helpful and Handy Links
Captivate Wish Form/Bug Reporting Form
Adobe Certified Captivate Training
SorcerStone Blog
Captivate eBooks

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Adobe Acrobat Connect Add-in 9.0 r199 crashes

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