"Acrobat Connect Add-in" funktioniert nur einmal

Hallo Forum,
heute findet ein ganztätiges Smeeting von smile2 statt. Das Plugin habe ich schon vor einiger Zeit erfolgreich installiert und konnte den Raum betreten.
Heute allerdings habe ich ein seltsames Phänomen. Beim ersten Eintritt in den Raum kann sich das Plugin wunderbar verbinden und ich sehe die Zielseite mit in etwa "Kapazitäten ausgeschöpft", was ja im Prinzip ok ist.
Wenn ich dann das Fenster schließe und erneut den Raum betreten will, dann sehe ich den Fortschrittsbalken vom Pro Meeting und er bleibt bei 100% "Verbinden..." stehen und es geht nicht weiter.
Den Cache zu leeren hilft auch nicht weiter. Ein Test im Internet Explorer bringt dasselbe Phänomen. Beim ersten Aufruf geht's weiter, ab dem zweiten hängt es bei 100%. Ich habe das Plugin (Windows-Meeting-Add-in für Adobe Acrobat Connect 7.5) auch erneut installiert, aber es löst nicht das Problem.
Ich will heute noch unbedingt am Meeting teilnehmen, weiß aber nicht, wie ich das Problem lösen soll!
Hat evtl. jemand eine Idee?!
Vielen Dank im Voraus!

Leider kann ich nicht weiterhelfen, habe aber exakt das selbe Problem. Würde mich also freuen wenn hier jemand die Lösung weiß!
besten dank

Similar Messages

Adobe Acrobat Connect Add-in 9.3 r139 has encountered a problem

I have one particular user that cannot get into the web meetings using Acrobat Connect Add-in. We can log her on with any other PC with no problems. Something on this PC is hanging up.
She gets to the login screen and can log in and accept the agreement...then in IE, nothing happens. If I try to use Firefox, we get the following error:
"Adobe Acrobat Connect Add-in 9.3 r139 has encountered a problem and needs to close. We are sorry for the inconvenience."
I have tried the following solutions:
- Uninstalled/re-installed Flash
- Uninstalled/re-installed Adobe Connect Add-in
- Made sure Windows updates were current
- Deleted all temp files and cache
- Re-installed IE 8.
The problem is obviously not browser specific and appears to be with the actual Connect Add-in. Does anybody have any ideas or solutions?

can you expand on what you mean by "nothing happens" does any 2nd window launch (connectAddin)? is IE8's popup blocker on or any popup blocker? is the other computer configured the same as the computer that does not work?
you dont state which windows or flash version (http://kb2.adobe.com/cps/155/tn_15507.html) is in use by the client or what your Adobe Connect version is or if the server is doing SSL. if you are not sure what version you have, append version.txt to your connectserver url.
example http://myconnect.mydomain/version.txt
and how the client is connecting to your connect server, is your server behind a firewall, is their client behind a firewall. if they are behind a firewall is there company ports open for RTMP ports.
also I dont have a quick fix for you but some troubleshooting tips
you stated that they removed the ConnectAddin from the add/remove programs but you may also need to check to make sure it was removed
#connectaddin location, can remove the connectaddin folder, once you reinstall the new it will recreate the connectaddin folder
win7: C:\Users\{userid}\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com\bin\connectaddin
winXP: C:\Documents and Settings\{userid}\Application Data\Macromedia\Flash Player\www.macromedia.com\bin\connectaddin
to test and capture log info from the connectaddin, must create the mms.cfg
Connectaddin log folder, the file name will start with connectaddin-{current_date_time}.log
win7: C:\Users\{userid}\Documents\
winXP: C:\Documents and Settings\{userid}\My Documents\
#for winXX
#c:\windows\system32\mms.cfg
SingleLogFile=0
PlayerLogging=1
flashlogging=true
have them send you the logs to review you may also need to review the connect debug.log around the same timeframe, are you seeing anything odd.
after the testing make sure you have them comment out the lines in the mms.cfg, otherwise it will create a new file everytime they access a connect meeting room.
you can append ?mode=xml to the meeting URL. this will give you some detailed info within the browser. like which application server they are connected to and other info.
you could have the user try accessing the meeting room without the connect add-in, the addin is only required for that person to share. just add ?launcher=false to the end of the meeting url, this will force the meeting room to display within the browser and just use the flash player.

Acrobat Connect Add-in 7.0 r455 has encountered a problem and needs to close

Maybe this should have been posted here instead of the
Acrobat Connect Professional forum? I guess i don't know the
different between the two products. :) We are running an Adobe
Connect Enterprise Server.
Greetings!
My support group is currently working with several end-users
of Adobe Connect Professional. These users are presenters and are
encountering an issue whenever they try to start their Camera and
Voice Pod. I've sent this up the chain towards Adobe on our end...
but figured I'd make a post on the forums here to see if anyone
else has been having this issue. I was able to find one mention of
the error on some site that was all in Spanish... but that site was
having timeout issues and I couldn't hack around them. (Plus my
knowledge of tech -spanish is very limited)
If the Acrobat Connect add-in is NOT installed on these
users' PCs then they are able to use the Camera and Voice Pod
without any issues. Once the Add-In is installed, however, as soon
as they click to activate the Camera and Voice Pod the add-in
crashes with the error "Acrobat Connect Add-in 7.0 r455 has
encountered a problem and needs to close. We are sorry for the
inconvenience."
These users are using Windows XP, Windows 2000 SP4 and
Windows 200 Sp3... all are having the same problem. We've had them
try different microphones, different browsers... nothing seems to
affect this. Some other troubleshooting steps include
removing/reinstalling Flash, clean-boot in Windows XP, disabling
all security, and uninstalling/reinstalling the Add-in itself.
Any ideas / suggestions from anyone would be greatly
appreciated. Thanks!

Was this problem resolved? I'd be keen to hear details of the fix please?
I'm seeing the same on v9.3 R110.
Thank you,
Sam

Unable to Install Acrobat Connect Add-In

I'm trying to install the Add-in on one of my PCs so that I can share the screen. It asks me if I want to install the add-in but clicking on the Yes button (or the No button, for that matter) does nothing. I'm referring to the little pop-up dialog which says:
To use this application, you need the
Adobe Acrobat Connect Add-in. Would
you like to install it now?
At that point, those buttons are dead. I tried tabbing through the buttons to select the Yes button and then pressing Space but that has no effect either. Tabbing does work to highlight the buttons, the "?" and the overal dialog but once the Yes or No button is highlighted there seems to be no way to select any of the buttons.
I can right-click on the dialog and I get the
Settings
About Adobe Flash Player 10
menu. Settings is diabled but I can choose About which shows that I have FP 10.0.42.34 installed. Other than that, at this point, there's nothing I can do in the meeting room window except to exit.
This happens in both Firefox 3.6 and Internet Explorer 8 on Windows 7. I've tried repeatedly, tried rebooting.
How can I get the add-in installed??
David Salahi

Hi David!
Maybe you could installing it by first downloading the installer manually and then running that locally. You can find the installer for version 7.5 here:
http://www.adobe.com/support/connect/updaters.html
Also make sure that you have sufficient privileges to be able to install software on your machine...
Regards,
/Rikard Stenberg, weZupport

Adobe Acrobat Connect Add-in 9.0 r199 crashes

I'm using a fully patched Win XP w/ IE7.
Error signature
AppName: connectaddin6x5.exe
AppVer: 9.0.177.0
ModName: shw95dll.dll
ModVer: 0.0.0.0
Offset: 00002ed8
Anyone else seeing this?
Any ideas on how to deal with the problem?
First saw the problem a couple of months ago. Then it went
away. It started happening a couple of weeks ago again. Not
consistently but about 90% of the time.

Tried this. Got it to work the first time after restart. Then
continuous crashing. Now it also crashes upon logging into the
room. Does the same from FireFox. Uninstalled the add-in again.
Tried to re-install. Crashed during the installation of the add-in.
Anyone else seeing something like this?

Connect Add-in Big Problem

Hi everybody,
I am trying the acrobat connect product. Some days ago I installed the acrobat connect add-in to share my screen and everything where ok. From today for some reasons (I don not why) I can not share my screen because acrobat connect platform can not recognise the add-in and it force me to download and install it. But while add-in downloaded it appears an error message "A download error occured try to download again" and the same happen again and again. I searched adobe forums but I did not find an unambiguous answer...
Adobe is a big and a brand name company....but I am deeply disappointed...I and my team where thinking to buy this product to apply it as an e-learning system in my educational company...If we will have these unexpected problems in a productive enviroment then sorry but this solution doesn't seem reliable and professional...
And the problem still occurre...

hi BragCraig,
i opened a case last saturday for the exact same problem (#0202189629) and i got no reply still. i tried to call the 800 support line. i was being put on hold or transferred for the last 4 hours.
here's the problem. i've tested the add-in problem with win XP, vista, vista 64bit, and with chrome, IE, firefox. all come back withe the same problem: error-retry. just like the same problem as this customer has.
i have tried manually downloaded and installed the add-in, but Connect would not recognize it. i have gone to control panel and delete/uninstall add-in, and other adobe plug-ins, same problem still come back.
i run an education facility that offers online lessons. i had to cancel last saturday's lesson because of this problem. and by wednesday night (now) i still haven't got any reply from adobe.
will seriously look for other alternatives.
by the way - one thing all customer services kept asking me: the serial number of the product. this is an online subscription right?! why everyone keep asking me for a serial number? even the Connect tech support refuse to talk to me cuz i dont have a serial number. i called customer service, no one knew where to find me that serial number. what's the deal?
dennis - very angry from canada.

Adobe Connect Add-in Error 9.1 r314

I have been getting an error while trying to save recordings offline. When the Adobe Connect add-in starts, I get the option to save and then then it crashes. Listed below are the step I have taken to resolve the issue
1. Uninstall the Add-in
2. Delete all folders pertaining to the add-in (macromedia.com folder and #sharedObjects)
3. Uninstalled flash.
4. Run "Flash Cleaner" from Adobe
5. Installed Flash then the Add-In
After this, I still received the same error. I have tried this about 3 times with no luck. Any help on this would be great. Below are the details that result from the crash. This is a vista machine. Error is not profile specific as I have created another profile and attempted to save the recording and received the error.
Problem Event Name: APPCRASH
Application Name: connectaddin.exe
Application Version: 9.1.314.0
Application Timestamp: 49f76aef
Fault Module Name: connectaddin.exe
Fault Module Version: 9.1.314.0
Fault Module Timestamp: 49f76aef
Exception Code: c0000005
Exception Offset: 00110c26

Temp Work around;
Connect Add-in will crash when user tries to make the recording offline in Meeting.
Comments (0)
Issue
While trying to make a recording offline you run into an error message;
Adobe Acrobat Connect Add-in 9.3 r52 has encountered a problem and needs to close
(Add in WIN 9,3,34,0/ WIN 9.3.32,0)Add-in will crash when user make the recording offline in Meeting.
Reason
There seems to be a bug in the 9.3.32.0 Add-in causing it to crash. This will be fixed shortly. Only current work around is to install an older Connect Add-In (9.1.299)
1) Uninstall current Connect Add-in from Add/Remove Programs
2) Install this add-in from here;
ftp://breezeext:[email protected]/patches/Addin9.1.299.zip
Solution
Go to Add/Remove programs and uninstall the current Connect Add-in. Once completed you need to download Connect Add-in Version 9.1.299

Connect Add-In 9.1 stop working

Hi,
Everytime one of my customer is trying to start the voice,
webcam, sceen sharing, audio setup wizard or select camera the
connect add-in stop working and a dialog box with the message
"Adobe Acrobat Connect Add-in 9.0 r299 has stopped working"
appeares.
The system settings:
Windows Vista
Flash 10.0.12.36 (I have also tried 9.0.45.0 with the same
result)
Connect Add-in 9.0 r299
ESET Smart Security
We can't find anything in the nod32 log. Anyone with a
solution?
Dan

We too are experiencing this problem. WE're using XP SP3, Flash 10 & Connect Pro 6. If you run the add-in as administrator, it works as expected, but if you run as a standard user, it chokes with a Dr. Watson error. This seems to have started with one of the august of september Microsoft patches, but for the life of me, I can't figure out which one's causing it. I've tried starting with an unpatched system and working forward, and starting with a patched system and working backward, but something's not being removed appropriately. If anyone has more insight into this, I'd really appreciate it, because my company's execs are all over me on this one!
Thanks.
Derek

Connect Add-in error

I and others have had an issue where the user clicks on the
Video / Audio activation button and Connect Pro locks up. Another
way to lock it up is to run the Audio wizard. In some cases the
computer testing flash app locks up as well. The window fails to
close. To remove the window one must reboot.
Keep in mind this only occurs on some PC's. Similar
configurations, software and hardware (what works on one will not
the other) between PC's is mind boggling that there is a random
issue. It seems to have problems irregardless to what video or
audio drivers you assign. When you try to close the window you will
get a windows prompt that says:
You chose to end the nonresponsive program, Adobe Acrobat
Connect Add-in 9.0 r177.
or
You chose to end the nonresponsive program, Adobe Acrobat
Connect Add-in 7.0 r455.
This is definitely seems to be a flash player/plug-in issue
with that prompt.
It does not matter if you have your own Enterprise server or
go through the Adobe's hosted Connect Pro server. The same results
occur.
I have contacted Adobe's tech support and was given no
resolve, just a "we can't help you."
A week ago, here on the forum was a couple of postings on
this matter but is missing (Evidently Adobe has been merging the
Macromedia and Adobe forums, thus resulting in the missing topic:
Acrobat Connect Add-in 7.0 r455 has encountered a problem and
needs to close. Add In Crashing when starting camera and voice)
At least I can tell you what I have found in my solo attempt
to resolve this.
Uninstalling and reinstalling adobe software will not work.
Changing browsers will not work as well. Getting the latest webcam
or video capture card drivers fail to resolve the issue. The most
extreme action to perform is to reformat your entire PC- however,
this does not guaranty that it will fix the issue.
Again it is clear that the problem is that Connect Pro cannot
communicate with audio and video drivers. This issue has been
happening since the release of the CP 6 update.
If anyone knows of a easy fix please share it.

Here we have several PC's (Dell) that are clone
configurations. All use the same hardware and software, there are
no significant differences between the PC's. That is what makes
this odd. Where one PC works fine, the other does not.
With our system here all of our staff have the same network
permissions, firewall setup. We have our own Enterprise server and
have a direct connection to it without any need for an Edge Server
at this point. It is a vanilla setup. Our connectivity is LAN. The
problem occurs irregardless to user role (host - participant).
In our earlier post we mentioned the same result with Adobe's
own hosted service. Connectivity is not an issue.
We all use the Logitech QuickCam Zoom. As to the driver issue
that you have found, what webcam model/driver version was the
conflict found in and how did you fix it? That information would be
nice to add to our troubleshooting pool for our virtual guests.
We are not convinced that this is the issue for us.
We also use Osprey 210 analog video capture cards in all of
our PC's as well.
We have found that changing the video/audio settings to
different drivers still results with the same lock up.
We have uninstalled drivers for both to see if either was
creating a conflict and found that it does not matter, we get the
same result.
To further the info our PC's are Dell Optiplex 745, dual core
6700 @ 2.66Ghz, with 3GB RAM. Fairly new machines. We are using
Windows XP Professional.
We also have Adobe CS3, and other A/V software. But we have
found no connection between this issue and possible conflicts with
software.
When we reformatted a PC, we conducted tests to see if it
were drivers or software that caused it. All installations under
our control did not seem to be the result of this issue.
We are debating whether to conduct another test to see if it
could be a Microsoft update or patch that could have resulted in
this. Again all of this issue did not begin until after the Connect
Pro 6 service pack 2 was released.
We have installed service pack 3 to see if this was resolved
but it was not.
Again I hope this helps. Anyone find similar problems?
Fixes?

Acrobat Connect quits

I can start a meeting on my Intel Mac, but if I try to share
the screen, Acrobat Connect Add-in quits unexpectedly.
Tried a lot of trashing prefs but still having problems.
Even tried starting Safari under Rosetta.
It didn't work.
I would love to purchase and use Connect, but can't under
this circumstance.

Two possible work-arounds to get the 6x0 Add-in to work with
Intel Macs:-
Purge shared objects
1) Check for multiple shared objects directories:
a. In Finder, navigate to
<user home>\Library\Preferences\Macromedia\Flash
Player\#SharedObjects
There should only be one randomly-named folder in the Shared
Objects directory.
2) Delete any empty folders in the #SharedObjects directory
or folders containing the oldest versions of the shared objects.
Run under Rosetta
1. Make sure all instances of the browser are closed.
2. Ctrl+click the browser binary in the Applications folder.
3. Select "Get Info" from the contextual menu.
4. Check "Open using Rosetta."
5. Close the info dialog for the browser binary.
6. Launch the browser and try a meeting.

Remove Acrobat Connect Toolbar

The Acrobat Connect 'start meeting' toolbar shows up on my
Adobe toolbar in word by default. I know you can disable this by
'unchecking' the toolbar manually. The issue is I want this turned
off by default for all users. Is there a registry entry for this or
something I can change in the deployment package (.msi) with the
adobe Customization Wizard? The only registry entry I found
actually disables the full Adobe PDF toolbar from loading, I just
want to disable the 'Connect' portion. Thanks in advance.

quote:
Originally posted by:
Jorma@RealEyes
You should probably use the Add-Ins options to disable the
Acrobat Add-In.
I totally agree with PH user and there are no "Add-in
options" for the Acrobat add-in. I installed Acrobat 8 Professional
from the Adobe CS3 Master Collection. There are NO options for
choosing specific components to add or remove during installation
or using the Add or Remove Programs control panel. And in Word
2003, in Tools | Templates and Add-ins, the Acrobat add-in is not
there - even while there are 2 new Adobe menus (Adobe PDF and
Acrobat Comments). I should be able to remove specific components I
do not want but it seems there is no way to do so in CS3.
Thanks in advance for any feedback.

Disabling Acrobat Connect and PDFMaker 8.0 permanently in Word 2003

I wish to disable Acrobat Connect and PDFMaker 8.0 permanently in Word 2003. I've tried several things, but they Add-on keeps appearing. Can anyone help me, please?

Hi,
maybe you want to delete both programs!
Restart, check that everything is clean.
And reinstall first word then Acrobat!
cu,
Sika

Installing Connect Add-In (connectaddin) on Ubuntu 10.10

I'm running Ubuntu 10.10 through Wubi on an HP laptop. When I run the system test, it prompts me to download the add-in. This doesn't work from the browser, but I did find this page: http://my.adobe.acrobat.com/common/help/en/support/downloads.htm
I see here that the Adobe Connect Add-In is available for Linux, and when I clicked the link it opened Ubuntu Software Center and tried to install. The install failed with the error message: "Error: Wrong architecture 'i386'" Using another installer (GDebi) has the same result.
What must I do to correctly install the connectaddin.deb on Ubuntu?

the config.sh wouldn't pick up my JAVA_HOME either. I opened up the script and found that all it did was call another script, so I ran that script myself with no problems.

Pricing for Mulitple Acrobat Connect Pro Rooms

My current plan is the Acrobat Connect Pro Monthly Plan. This allows me to "host" one room. I own a small business and would like to have two rooms running at the sametime. Where do I find pricing for and additional room? Is there a discount for the second room?

Reach out to Adobe here, https://service.acrobat.com/cfusion/bots/purchase/index.cfm, and they should be able to add additional hosts to your account.
Don't expect a discount for adding a second host. I don't believe there are any discounts available for the accounts purchased through Adobe's web site.

Excel nur einmal starten und forlaufend beschreiben

Hallo,
ich habe ein Problem mit Datenerfassung in Excel Tabelle.
Zu meiner Aufgabe:
Ich steure mit Labview ein Netzgerät. Das Funktioniert soweit gut. In der Steuerung habe ich einen Schalter mit dem ich eine Zeitschleife aktivieren kann.
In der Zeitschleife werden nach vorgegebener Zeit die Stromstärke und/oder die Spannung um bestimmten Wert erhöht. Die Werte werden dann laufend in eine Excel Tabelle eingetragen. Die Werte in die Tabelle reinschreiben funktioniert auch wenn ich am Anfang von meinem Programm, vor der While Schleife, Excel starte und Mappe + Blatt öffne. Jetzt möchte ich aber erst wenn die Zeitschleife aktiviert ist, in der While Schleife, einmal Excel + Mappe + Blatt öffnen und dann die Werte fortlaufend reinschreiben.
Ich bekomme es nicht hin, dass Excel nur einmal gestartet wird und die Werte dann automatisch reingeschrieben werden.
Kann mir da jemand weiterhelfen?

Hi ics12345,
in dem Fall kannst du eine Case Struktur benutzen. Wenn der Button gedrückt wird, dann wird der True Case ausgeführt in dem der Code zum öffnen von Excel enthalten ist. Die Referenz kannt du dann in einem Schieberegister speichern um diese im False Case zu benutzen. Der Button sollte "Latch when released" als Schaltverhalten haben. Zum Schließen könntest du einen extra Button oder aber den gleichen wie zum Starten benutzen. Wenn es der gleiche ist, dann müßtest du das Verhalten innerhalb des True Cases von der gültigen/ungültigen Excel Referenz abhängig machen.
Mike
Message Edited by MikeS81 on 07-01-2009 03:35 PM

"Acrobat Connect Add-in" funktioniert nur einmal

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