Adobe Captivate Application Error 0x0000005

I have downloaded my product (E-Learning Suite 6) and now when I try tiop open it, I am getting an application error 0x0000005 showing. Can you please assist as a matter of urgency?

Did you receive any error messages during the installation process? What version of Windows are you using?

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Adobe Captivate 6 Error when publishing

Help! I having trouble publishing a training that my employees can view. When they open the project they are getting the first image here that is essentially blank. I have attempted to reduce the size and save to different folders etc. but nothing seems to work.

Hi there,
Could you tell me the complete version of Captivate (Help > About Adobe Captivate). 6.0.1.240
Which version of Adobe Reader or Acrobat are they using? Adobe Reader XI
Can you publish this locally on your system (not to network drive directly), check force republish option also, and are you able to view it on your end? I can pull up the file from my computer that is saved in the same drive that the agents are attempting to pull up. But, I am not sure if it is viewing for me because I have it on my system.
Re: Adobe Captivate 6 Error when publishing
created by Varun Kalra<http://forums.adobe.com/people/Varun+Kalra> in Adobe Captivate - View the full discussion<http://forums.adobe.com/message/5855412#5855412

Adobe Captivate Exception Error After Recording

I am using Adobe Captivate 4 to record tutorials from a website (the tutorials are showing how to use a website) and keep getting the following message after completing a recording:
"The exception unknown software exception (0xc0000409) occurred in the application at location 0x02d13782" then the program terminates completely. The file allows you to record but after you click on the file in the taskbar to import the recording it errors out then closes.
The tutorials are being recorded on a website using a Dell machine that exceeds the hardware requirements, has Windows XP SP3 with recent updates, and IE7 with recent updates. The files are HUGE in size so I am wondering if that might be the problem. One tutorial (.cp file) might be anywhere from 20MB up. I have all of the audio and recording settings set to low so my question is how are these files growing so large in size, and is that the reason I keep getting the exception error? Thanks in advance!

I too am getting this error on a couple of my Captivate (4) files. It occurs if I try to insert (eg click box) or import (eg Powerpoint files).
Files aren't particularly big - about 2 MB - and are one of many similar files in a project so can't understand why this is occurring - but is frustrating as I can't do anything with the file any longer - even if I try to open past versions I get the same error if I try to insert/import
Would appreciate any comments on why this may be occurring.

Adobe Captivate 4 errors out on recording

Hi,
I am a long time user of Captivate and have been using Captivate 4 since it came out. I am running a Dell Precision Workstation M6400 with 3GB RAM, Windows XP Pro with SP 3, Intel 2.6 gHz processor. I also have the latest patches for Windows and Captivate installed.
I am a heavy user of Captivate. In fact a day does not go by that I am not using it. I have been working on a project for a client. I was able to shoot about 45 slides, edit the text captions, and added some audio. I saved the project, closed it, and exited Captivate. When I came back from lunch, I started Captivate, opened the project, entered Edit mode, selected the last slide (45) in my project and hit the record button to capture some additional slides. I captured about 10 more slides and ended the recording process.
I got the progress window saying the slides were importing and then I get the old "Captivate has experienced an error and will now close" error.
I have recreated the preferences, uninstalled and reinstalled Captivate 4 - 3 times, applied the lastest Captivate patch 3 times, repaired the registry table, and did all the system disk utilities I have. I have a very fast and clean running laptop, but Captivate 4 still generates the same error. I can no longer record either for an existing project or a new one. The error always occurs after a recording session, regardless of the recording type. During the importing of slides, it bombs out.
All my projects are in Captivate 4, so I can't even go back to an earlier version. Anyone else having a similar problem. My projects are gonna go overdue if I can't get this fixed. Any help from anyone would be awesome. I am willing to try anything at this point. I am attaching the detailed error report that it sends to Microsoft.

Hello eLearner68,
I am very sorry to hear that you have experienced this issue with Adobe Captivate 4. In this first instance I would suggest that you review the technote I have included below.
Troubleshoot system errors and freezes (Adobe Captivate 4 on XP)
If this technote does not help address this issue then please report the crash to the Captivate team using the web address I have included below.
Adobe Captivate Feature Request/Bug Report Form
Best - Mark
Visit the macrofireball blog

Can't update Adobe CC Applications - ERROR 39

Hi
The update of the CC applications of the last days has been canceled by internet conection problem so it got stoped and give me an error every time I try to update it again. I have tried now to unnistall the apps but then I got error 39 every time I try to install the apps. I have mac 10.8.5 After downloading the app but still in 45% it appears EXTRACTING and then continues like 46% and in 10 seconds it stops.
Maybe I should uninstall application manager but I don't know how to do it. I have try to use the cleaner but also that doesnt see my programs because they are not installed. I have tried also the Adobe support advisor but it doesnt see any problem. I have try also to install the applications in safe mode but the same ERROR 39 appears. I'm talking about 6 apps so this is a general problem, not just one app error. I have the spanish version and ERROR 39 say something about spanish language.
Exit Code: 39
Please see specific errors below for troubleshooting. For example, ERROR: DW042 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 1 error(s)
ERROR: DW042: ARP Entry couldn't be created for language : es_ES
Please help me.
Thanks

Ve a /Applications/Utilities/Adobe Installers/ y busca el alias del desinstalador de programa que te da error y tíralo. Si los tiras todos tampoco pierdes nada. Ahora te tiene que funcionar, el instalador intenta crear el alias pero no puede tirar el viejo puesto que para hacerlo se necesitan permisos de admin.

Adobe captivate installation error "software verification failure"

i am trying to re-install captivate and am getting this error:

Hi billdiaz001H,
Please refer : Warning: "Adobe Genuine Software Validation Failure..." | Windows
Thanks,
Atul Saini

Adobe Captivate5.5 error while recording screens

Hi
I have installed in Adobe Captivate5.5.
I am using first time after installation. I selected blank project and start recording screens. When I pressed End key to stop recording I got an error message saying "A fatal error has occured and the application is being terminated. Adobe Captivate has tried to save all your work in the respective project folders as ".backup" files. Please restart Adobe Captivate". If I clieked on OK button then Adobe Captivate application is closing.
Please suggest me on this.
Thanks
Mallik

Hi Vish,
Thanks to your reply.
This is the first time installation. And no older versions installed before.
This error is coming when I stop the the recording screens.

How do I activate Adobe Captivate 7 on a Windows 7 64 bit Laptop

Using a Windows 7 64 bit Lenovo Laptop
Have installed Adobe Captivate 7. During installation I was prompted to enter my Adobe ID and Product Serial Number.
Now that installation is complete everytime I open the Adobe Captivate Application it prompts me to activate. Everytime I sign in with my Adobe ID but nothing happens. Please assist.

https://helpx.adobe.com/photoshop-elements/kb/photoshop-elements-7-8-9-downloads.html
You will need your serial number:
Find your serial number quickly

Adobe Captivate TTS

Hello! Can a media file (ex: mp3) created using Adobe Captivate TTS be used in a commercial project if I use the trial version? Thanks.

Any projects created with the trial version of an Adobe project cannot be used in commercial projects. I would assume that the same applies for an mp3 file created with Captivate TTS as this is part of the Adobe Captivate application itself and therefore falls under the same licensing terms.
www.cpguru.com - Adobe Captivate Widgets, Tutorials, Tips and Tricks and much more..

A fatal error has occurred and the application is being terminated. Adobe Captivate has tried to save all your work in the respective project folders as ".cpbackup" files. Please restart Adobe Captivate.

I was trying to capture a simulation when a pop-up window came with this error:
"A fatal error has occurred and the application is being terminated. Adobe Captivate has tried to save all your work in the respective project folders as ".cpbackup" files.Please restart Adobe Captivate."
I tried every possible solution but i am getting the same error. Even now, i am not able to open a blank project. I cleared Preferences and Cache, Restarted the system, uninstalled and re-installed captivate but the error occurs.
Please help.

Having admin rights is not the same as 'Run Captivate as administrator'. For the last, right-click on the start icon for Captivate and check 'Run as administrator'. Or click on Advanced, where you can check the option to always run as administrator.
Another possibility could be a corrupt font somewhere. I forgot to ask which version you are using (exact number).

Adobe Captivate 5.5 "Fatal Error" Crash Caused by "CS Live" in CS 5.5 Programs

This should be an official bug report. Forgive me if there is a more effective way to submit a bug.
Adobe Captivate 5.5 crashes with a "Fatal Error" when the user launches a CS 5.5 program while Captivate is running in the background. This only occurs when the user is signed into Creative Suite's "CS Live" in the Creative Suite programs.
This problem can be reproduced easily by launching Captivate and Illustrator side by side. Then the user must sign into CS Live through Illustrator. Captivate will crash with a fatal error every time. I have confirmed with Captivate running while launching Photoshop, Illustrator, Dreamweaver, etc.
You can see a quick video here: http://www.youtube.com/watch?v=ayDDSN7rSY0
There is no solution to this bug. I have tried nearly everything, following the framework at Troubleshoot launch issues, problems | CS6, CS5.5, CS5
• Clearing the cache / rebuilding the profile directory in User/AppData/Local/Adobe/Captivate 5.5.
• Reset Windows fonts and deleted all Adobefnt*.lst files / rebuilds on program launch.
• UAC is disabled, I have administrator rights, and the application is set to start in "Run this program as an administrator" for all users.
• Switching graphics from Intel to Nvidia and back for all Adobe applications.
• Disable activation on both Captivate and the Master Collection, then reregistering .
• Deactivating/Uninstalling/Reinstalling the program entirely.
For now I will stay logged out of CS Live in my Master Collection programs.
Windows 7 64 Bit
Dell Latitude E5440
CPU: i5-4300u
GPU: Intel HD 4000 / Nvidia GT 720m switchable
RAM: 8 GB
HDD: 500 GB ST500LM00

Hi there
Official bugs are filed at the link below:
Click here
Cheers... Rick

Adobe Captivate has stopped working -- BEX64 error

After completely maxing out my hard drive (ouch!) while running Adobe Captivate 7, I am no longer able to launch Captivate. I receive the following error message:
Adobe Captivate has stopped working.
Problem signature:
Problem Event Name: BEX64
Application Name: AdobeCaptivate.exe
Application Version: 7.0.0.118
Application Timestamp: 519d038f
Fault Module Name: StackHash_3cec
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 000003000237eb00
Exception Code: c0000005
Exception Data: 0000000000000008
OS Version: 6.1.7601.2.1.0.256.4
Locale ID: 1033
Additional Information 1: 3cec
Additional Information 2: 3cecc7693f9548e87185b6eda2193327
Additional Information 3: fd5e
Additional Information 4: fd5e2a298ce915acddbba99e635c524b
I've seen a few threads on this Problem Event Name, but the fixes don't appear to work in this case. Perhaps because of what triggered this error?

Contacted Adobe Support. This was an easy fix for Mayank.
He navigated to Users\Venderley\AppData\Local\Adobe. There he found the Captivate 7.0 folder and renamed it "Captivate 7.0_old"
Did the same Users\Venderley\AppData\Roaming\Adobe\Captivate 7.0.
Then ran Captivate on my laptop as an administrator.
Captivate reset all my preferences, and now launches.
Hope the this helps anyone else who comes up with a similar issue.

Adobe Captivate 4 - Flash Not Installed Error

We are using Adobe Captivate 4 on Windows 7. Since the Microsoft Windows Updates around January 8, we are unable to open Adobe Captivate 4. We get the message that the Flash Player is to be installed and the application shuts down after the message that an Internet connection is required. I have followed the steps on the Adobe Help page: Error: "Adobe Flash Player is not currently installed" when you start Adobe Captivate with no success. I have even uninstalled Adobe Captivate 4, reinstalled it and followed the instructions on the aforementioned Help page. No luck. I am running Firefox and Internet Explorer and IE is the default browser. Adobe Captivate 4 acts as though it cannot connect to the Adobe Flash website, but I already have the most current Flash Player installed. We use Adobe Captivate 4 primarily for Quizzes since we can effectively e-mail the results to trainers. We do have Adobe Captivate 7 and the Quiz Results e-mail feature does not send the results; only a blank e-mail shell. Is there any solution to this Captivate 4 problem?

Unfortunately, that is not an option. I work for a state government and the computers are locked down for security reasons. Updates are handled by an IT group and pushed out to all state computers. We were running Flash Player 10 and everything worked fine until the Flash Player Update was pushed out as a Microsoft Update on January 8th. There have been subsequent "Security Updates" to the Flash Player pushed out via Microsoft and none have corrected the problem. Even if I could uninstall the current Flash Player and install an older version, it would just be updated to the current Flash Player tonight.

Published EXE file Error-Adobe captivate 4

Hi,
I'm having problems with publishing an EXE file in Adobe captivate 4. I know it has something to do with our internet browser settings, we are a Court location and we have strict settings, but I'm wondering if there are work arounds through adobe captivate. See error below:
-allowing active content such as script and ActiveX controls can be useful, but active content might also harm your computer. Are you sure you want to let this file run active content? Y/N
-Help protect security, internet explore has restricted this file from showing active content that could access your computer, click here for options.
If you just select yes and proceed the captivate file runs fine and you can complete the training. Our goal is to be able to publish in this format because it's more stable than the PDF or HTML option but we don't want users to experience this error from the start.
Thanks for helping with my questions!
Libby

Hi, I've been trying to attach an image for the error message we get but not matter what I do it gives me an error and won't let me attach the image. Any suggestions or do you have an email I can send them too. The error message may be a little different than what I sent previously, it seems to give a different error message on different computers. But we are currently trying to create a new release of our training program so this should be the most current error message and the error message people will see when they open it on their PC's. Anyway this is what it says:
First Error Message:
File Download-Security Warning
Do you want to run or save this file?
Name: BasicCORIS_AttachAnAttorney.exe (name of our file)
Type: Application, 9.27MB
From: C:/CourtsOnlineTraining\Program Files\Dist....
Run Save Cancel (we select run, than you get next error message)
While files from the Internet can be useful, this file type can potentially harm your computer. If you do not trust the source, do not run or save this software. What's the risk?
Second Error Message:
Internet Explorer- Security Warning
The publisher could not be verified. Are you sure you want to run this software?
Name: BasicCORIS_AttachAnAttorney.exe
Publisher: Unknown Publisher
Run Don't Run
This file does not have a valid digital signature that verifies its publisher. You should only run software from publishers you trust. How can I decide what software to run?
I hope this makes sense. Let me tell you a little more about how our training is set up. We load the training on to a USB stick that includes a menu, the training modules, and a shortcut. Once the USB is downloaded on to the users PC they can select a shortcut icon for the training. Once they select the training shortcut it opens a menu that they can select training from. When they select on the desired training this is when they would receive these error messages. Our current release is in a HTML format, but because of this format the training interacts with the web browser and causes us problems so we were hoping to publish in exe and the training wouldn't open in a web browser.
Let me know if you have further questions or if I've just confused the situation more. Again thanks for your help!
Libby

Error on installation of the Adobe Captivate 8. Lost second day already and start to regret. Please help me.

Cannot get thing installed. The last report I get looks like this:
Exit Code: 7
Please see specific errors below for troubleshooting. For example, ERROR: DF012 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 1 error(s)
----------- Payload: Adobe Captivate 8 8.0.0.0 {XXXXX} -----------
ERROR: DF012: Unable to locate file at "/Library/Application Support/Adobe/Installers/adobeTemp/{XXXXX}/Assets1/SWF_Components/ws/Mongoose.exe"(Seq 13621)
Help.
Sys Req are ok.

Exit Code: 6, Exit Code: 7 Installation Errors -
http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html
and to help with that....
Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html
if you need help with troubleshooting the installation logs, you can contact Adobe Support thru chat:
Adobe - Contact Support – Download and Installation

Adobe Captivate Application Error 0x0000005

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