Adobe cloud is not working correctly

I have several issues accessing my cloud from my IMAC
1. click on FILE and its says : 
file:///Users/therenaissanceman/Desktop/Screen%20Shot%202014-02-
2. Go to see my list of APPS and cannot find LR visible anywhere and its using an old version but saying its up to date and not showing it anywher on the list
03%20at%2010.05.40%20AM.pngfile:///Users/therenaissanceman/Desktop/Screen%20Shot%202014-02 -03%20at%2010.06.20%20AM.png
Called last week started a ticket was promised a call back within 48 hours which i found unacceptable but 5 days later no call back
not a thrilled customer at the moment cause i am now is **** with a client for not having finished up what i was to have done by MONDAY morning
floundering aorund with work arounds.

Stephen in Malibu first please see http://forums.adobe.com/docs/DOC-2324 for information on how to post images to your discussion.  Unfortunately none of your images are currently visible.
What version of Photoshop Lightroom do you currently have installed?  I would also recommend reviewing CC desktop lists applications as "Up to Date" when not installed - http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html.

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