Adobe Cloud Questions

Does anyone know when Group Membership will be available?
Will it allow one account to license a number of users?
Will you be able to download the product once and then package it and push out to users that are licensed?
Is it possible to switch off the cloud storage component?
Basically we want to utilise the cloud software but be able to control the updates that are relased so that we control the software releases and not the users.
Thanks in advance
NHC

Hi NHC,
Does anyone know when Group Membership will be available?
Team Ready is available now but its not a volume license subscription yet, rather a transition setup with a desktop volume TLP license to Master Collection CS6 until the volume subscription setup is avaiable later this year, an exact date has not been established. What is currently available also includes licensing for Edge and Muse. Purchasing of Team Ready is done through an Adobe authorized reseller.
This link has more info:
http://www.adobe.com/products/creativesuite/companies.html
This link can help someone find a reseller in NA
http://partners.adobe.com/resellerfinder/na/reseller.jsp?nav=all
Will it allow one account to license a number of users?
Yes, it will all work off of one account. The current TLP volume license setup uses a single serial # for all the products.
Will you be able to download the product once and then package it and push out to users that are licensed?
Like other volume license products, I suspect you will be able to create images/packages to deploy to the individual workstations.
Is it possible to switch off the cloud storage component?
I haven't heard of this being the case. Since part of the concept in relation to using the Cloud storage is sharing projects online I don't think this would be the case. The cloud storage doesn't have to be used though, its just an included option. It might be worth creating a new idea thread as a feature request explaining why having the ability to turn off this functionality would be something you would want?
Hope that helps,
-Dave

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I downloaded Adobe Cloud setup but it wont open up anything

SO I got myself a new PC lenova laptop and downloaded Cloud. It worked out well and was able to get photoshop (trial), but something happened to my laptop that forced me to system restore.
I redownloaded and get Adobe Cloud setup, but when I double clock it nothing happened. It'll just gimme this "Initializing Installer" loading thing and after that, nothing. Nothing pops up or anything. I check my laptop to see if it installed anything but nothing. What do I do??

Hello,
sometimes - for whatever reasons - CC doesn't "want" to work. In this case you should CC completely delete and reinstall by help of Adobe Creative Cloud Cleaner Tool. (A try to uninstall by own resources is not enough!)
I quote: ... helps resolve installation problems for Adobe Creative Cloud and Adobe Creative Suite (CS3-CS6) applications. The tool removes installation records for prerelease installations of Creative Cloud or Creative Suite applications. It does not affect existing installations of previous versions of Creative Cloud or Creative Suite applications.
Please use: http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html and follow the prescribed sequence of operations
If necessary and for further questions and if "open" please use chat, I had the best experiences.
Hans-Günter

Adobe cloud application manager - can not connect to internet

To ADOBE - The Adode cloud Order no is DSSY006786009DT and is current
The Adobe cloud application manager - can not connect to internet even though there is internet connection and says it might be time zone error but that is correct - Sydney Australia
Question:
1. Is anybody else having this problem
2. How do we fix
I already changed the time zone east coast US - did not change anything
Could it be a corrupt program - thus requiring to reinstall program Application manager
I am using Windows 7.
It has been like it for ten days - It asks to log in everytime I turn computer on
All programs in Creative Cloud work
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Online help and phone help had no solutions other than what I suggested - that is reload application manager
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The Creative Cloud File Synching was just offline, should be online now again.
See top off: http://forums.adobe.com/community/creative_cloud/creative_cloud_connection
Maybe that was your problem.

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Hello Adobe Team. I am thinking about purchasing the Adobe Cloud Program. I am most interested in the video editing features. I live in Northern BC and have limited internet access. My question is: do I need to be connected to the internet to use the software? Can I download the software and then use it when not connected to the internet anywhere I am? Thanks in advance for your help, Captain Quinn

Have a read through the FAQ and see if that answers your questions
http://www.adobe.com/products/creativecloud/faq.html

Adobe Cloud, Same account, 2 computers, different trial dates?

Hello, I am trying out the new Adobe Premiere 2014 edition. I have two MacBooks, with creative cloud under the same account installed on both of them. I pay for Adobe cloud photography package monthly. However, I am thinking of going for the whole package because I enjoy Adobe Premiere.
But, I wanted to get my 30 day trial before I did that. On one computer, it says I have 30 days remaining in my trial. On the other computer it says I have 2 days remaining on my trial. I have assured they are signed in under the same account. In fact, they have to be, or I couldn't use Photoshop, which I pay for.
Second question, If after the trial is over, I decide to get Premiere Pro CC 2014, which cost 20 dollars, is there anyway to make the bill for it due the same day as the Photoshop package?
When the trial expires and the, 'Buy,' button comes up, there is no need to uninstall but it and then reinstall correct? All I need to do is hit buy, put in the information, and it will unlock it? The reason this question is important, is because I live in a place that has very limited internet. So, I have to go to a distance to download large files or I'll go over my data cap at my house. So, I want to download it at the location I'm at now, and when the trial runs out, I do not want to have to drive far away to re download it.

Hi Justin Curtis,
There could be a possibility that the there is difference in activation date.
If you are not able to use Photoshop CC, try the below mentioned steps and share the results.
Creative Cloud applications ask for serial number
Activation & Deactivation Help
Sign in, activation, or connection errors | CS5.5 and later, Acrobat DC
Answer 2: If you wish to pay for both the subscription on the same day. You would have to make sure that the purchase date of Premier Pro cc has to be same to that of Photoshop CC.
Answer 3: Once your trail is expired and you have purchase it, there is no need to re-install the app.
Please sign out and sign back in to creative cloud .
Sign in, Sign out | Creative Cloud desktop app
Please revert in case of further query.
Thanks,
Atul Saini

I cant install Adobe Cloud.... what to do...

I innstald Adobe Cloud... My PC was too feeld up with to many programs , i did a factory reset... But now i cant innstal the Adobe Cloud on my PC.
Intel i7
6 gb ram
250 gb SSD
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Rave, I'm having a similar problem...I've posted the question under another header, but haven't gotten a response. I want to withdraw CC from one machine so I can install it on another. I went into the Windows application area and uninstall all the CC products except the CC desktop app. It now shows all of the apps removed except for one...Audition. Audition is not showing up on my Windows application list to uninstall, but it is showing up in the CC desktop as "updated." What to Do!

I have bought adobe cloud but still can't use photoshop. What to do?

I have bought adobe cloud but still cannot use photoshop. what to do?

What happens when you start Photoshop?
Supply pertinent information for quicker answers
The more information you supply about your situation, the better equipped other community members will be to answer. Consider including the following in your question:
Adobe product and version number
Operating system and version number
The full text of any error message(s)
What you were doing when the problem occurred
Screenshots of the problem
Computer hardware, such as CPU; GPU; amount of RAM; etc.

Have paid for adobe cloud but now it is say start your trial

have paid for adobe cloud but now it is say start your trial

There are no billing issue, I have got it confirmed.
Creative Cloud applications unexpectedly revert to trial mode | CS6, CCM
If you use Photoshop at all, you may need to install the latest update to resolve this issue. See this blog post for more information:
http://blogs.adobe.com/crawlspace/2013/01/photoshop-13-0-413-1-2-updat es-now-available.html
If you do not have Photoshop, then try the solution that others have mentioned previously:
Open the Adobe Application Manager (AAM).
If applicable, let AAM complete any automatic updates and restart itself.
Sign in with your Adobe ID. (Optionally, you can close AAM at this point.)
Open a CS6 application (e.g. InDesign CS6).
If prompted (e.g. you get the trial screen), click "License This Software" and sign in with your Adobe ID.
Refer to: Re: Top Ten Questions About Creative Cloud
creative cloud software says my free trial has expired, but I have a paid subscription
Regards
Rajshree

Lors de la mise a jour adobe cloud, j'ai un message d'erreur "A12E1" ?

lors de la mise a jour adobe cloud, j'ai un message d'erreur "A12E1" ?

Salut [email protected],
S'il vous plaît suivre les étapes mentionnées dans ce lien:
http://helpx.adobe.com/creative-cloud/kb/a12e1-error-downloading-creative-cloud.html
Encas de toute question, s'il vous plaît contactez-nous. Faites-nous savoir si cela a fonctionné.
Cordialement,
Rajshree

Owning CS 6 Premium without Adobe Cloud - updates still free?

I just had a phone conversation with Adobe customer support regarding this sentence on the Adobe Cloud mailer…
"Best of all, members get immediate access to all updates and new features at no additional cost."
That sounded to me as if, as an non Cloud member owner of CS6 Premium (which I could upgrade to right now at a cost not much higher than a year of Cloud), I would not be able to get updates to CS6 Premium without paying for them.The customer service representative assured me that was not the case. All updates, enhancements and fixes to CS6 Premium would continue to be provided to all users of the product free of charge, whether they were Cloud subscribers or not.
So, I would like that confirmed. And, if so, I would suggest the promotional statement be changed.
Thank you for your attention.

Ohhhh -- small extra features. Oh well, thanks for confirming. I'm good with that. If I could ask one more Question, please.
Is it possible to "Upgrade" from CS5.5 Premium to CS6 Standard and Upgrade Dreamweaver Separately? I maintain my own modest website with Dreamweaver -- it was created in PageMill!!. I have not and probably never will become anything near proficient in Flash or Fireworks. Nor do I really need the extended features in Photoshop. Doing the Upgrade that way would still be a savings over upgrading the 5 programs (AI, ID, PS, Acrobat, DW) separatly.
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Creative Cloud question

(If there is a forum specifically for Creative Cloud questions, please direct me there)
One of the features of the new Adobe Creative Cloud is "upgrades to all new versions upon release, plus new features and services between releases." Does this mean that if Premiere comes out with version CS6.01, those who bought the non-cloud CS6 software will not get the update? Or that we'll have to purchase it?
J. D.

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For updates like 6.01 or 6.1.2 or whatever, those are typically small updates (not upgrades) and are no additional cost. In the past, when there has been a "X.5" version, that is when Adobe has designated it as a purchase upgrade.

Can i run the adobe cloud from an external drive at internet cafes etc?

I'm travelling and I'd like to be able to leave my macbook behind sometimes, (such as in countries where I'd rather not carry such an expensive thing with me), however I use the adobe cloud suite on an educational subscription to process all my photographs..
My question is, can i keep the adobe suite on my external hard drive and run it off that at internet cafes etc?
I use Bridge, Lightroom, Photoshop and occasionally Premier for the most part.
Thanks,
Sarah Stackman

The Cloud is a delivery process... the programs still install on your local hard drive
Installing in Windows makes entries in the system registry... meaning the programs will not run away from the computer where they were installed
I do not know if a Mac has a similar process, where the drive must be with the computer where it was installed
This is an open forum with a mix of program users and Adobe staff, not Adobe support... you need Adobe support
Adobe contact information - http://helpx.adobe.com/contact.html may help
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

Does adobe cloud synchronize only the modifications of a pdf file?

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I was able to sync the annotations I made on an iPad to the PC just a few minutes ago. Though the annotations were not visible when I viewed the file on the browser in acrobat.com, when downloaded, it had the annotations, indicating that syncing does occur. Could you please check again!
I will be much grateful if you have an answer to my question! Thank you!

How put some PDFs in Acrobat Reader on iPad ? On the Adobe Cloud ?

How put some PDFs in Acrobat Reader on iPad ? On the Adobe Cloud ?
Thanks !!

pierreswaggy,
If you have a PDF document opened in some other app on your iPad/iPhone, you can use the "Open In" feature to open it in Adobe Reader for iOS.
For iPad, see How to open PDF documents in Adobe Reader for iOS (iPad on iOS 7 or 8 version)
For iPhone, see How to open PDF documents in Adobe Reader for iOS (iPhone on iOS 7 or 8 version)
If you have PDF documents on your Mac or Windows desktop/notebook computer, you can use Acrobat.com (cloud storage) to share them with your computer(s) and mobile device(s).
On your Mac/Windows computer
Open a web browser.
Go to Acrobat.com (https://cloud.acrobat.com).
Sign in with your Adobe ID.
Upload your files to Acrobat.com.
You can also use the desktop version of Acrobat or Adobe Reader to open a PDF document from Acrobat.com or save to Acrobat.com. Please check the File menu or the toolbar for the options.
On your iPad/iPhone
Launch Adobe Reader for iOS.
Go to the Reader home screen.
Tap My Account (in the lower left corner).
Sign in with your Adobe ID.
Tap Acrobat.com in the left pane to see the files on Acrobat.com in Reader.
If you have a lot of large PDF documents on your computer, it would be easier and faster to transfer them to your iPad/iPhone at once (instead of one document at a time) using iTunes.
See How to transfer PDF documents from your computer to your iPad/iPhone.
The documents transferred to your iPad/iPhone using iTunes will appear in the Documents section. Because they are stored locally on your iPad/iPhone. Please note that any locally stored documents will be erased by iOS, if you uninstall (instead of update) the Reader app.
Please let us know if you have additional questions or any problems.

I´ve contacted adobe support for cancelling a second adobe cloud I did by mistake when trying to

I´ve contacted adobe support for cancelling a second adobe cloud I did by mistake when trying to change my billing info and I just can´t get it cancelled.
The support people keep asking me to direct call adobe support. I´ve bought my subscription through Brazil´s Adobe Store, that doesn´t sound correct for me.
And, there´s no place in My Adobe for direct cancelling a subscription?
Thanks,
Ricardo

UPDATE: Solved question, the second support staff was able to cancel my second (and newest) signature.

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