Adobe Connect add-in crashes when I click to allow webcam use.

Can anyone please assist so I can use my webcam while on Adobe Connect? Thank you!

The add-in is version 11.2.385 from July 2013. I've tried uninstalling that version and reinstalling an add-in from this page (http://www.adobe.com/support/connect/downloads-updates.html) for Adobe Connect 8. That add-in at least allows me to launch my webcam, but it crashes 10-15 seconds later and Adobe Connect restarts.
With the new add-in (the first one I referred to), the entire Adobe Connect session shuts down when I click to "allow" Adobe Connect to use my webcam. It never starts it at all.
It's crashing with both internal and external cameras. It's more the clicking "allow" that crashes it, I think, because I've tried both. I prefer to use my internal camera on my new Asus laptop.
And WOW, it DOES work as it should when launching in browser. Thank you for that piece of advice.

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Process:         connectaddin [1830]
Path:            /Users/USER/Library/Preferences/*/connectaddin.app/Contents/MacOS/connectaddin
Identifier:      com.adobe.ConnectAddin.app
Version:         9.4.96.0 (9.4.96d0)
Code Type:       X86 (Native)
Parent Process: launchd [696]
User ID:         29905
Date/Time:       2014-01-06 11:08:53.220 -0500
OS Version:      Mac OS X 10.8.5 (12F45)
Report Version: 10
Interval Since Last Report:          311020 sec
Crashes Since Last Report:           19
Per-App Interval Since Last Report: 13 sec
Per-App Crashes Since Last Report:   1
Anonymous UUID:                      D1B9415C-F33C-16B4-2B14-4E48126E3C13
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000

The add-in is version 11.2.385 from July 2013. I've tried uninstalling that version and reinstalling an add-in from this page (http://www.adobe.com/support/connect/downloads-updates.html) for Adobe Connect 8. That add-in at least allows me to launch my webcam, but it crashes 10-15 seconds later and Adobe Connect restarts.
With the new add-in (the first one I referred to), the entire Adobe Connect session shuts down when I click to "allow" Adobe Connect to use my webcam. It never starts it at all.
It's crashing with both internal and external cameras. It's more the clicking "allow" that crashes it, I think, because I've tried both. I prefer to use my internal camera on my new Asus laptop.
And WOW, it DOES work as it should when launching in browser. Thank you for that piece of advice.

Making Recording offline crashes Adobe Connect Add-in.

We are trying to download recordings and it keeps crashing on us. We can download 1 or 2, then it crashes every time after that (until I reboot). We are running the Adobe Connect 9 Add-in version 11.9.972.8
I have tried this on Windows 7 x64 and Windows 8 x64. We have used Internet Explorer, Firefox and Chrome. All have the same result:
Log Name:      Application
Source:        Application Error
Date:          3/5/2015 4:00:51 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Description:
Faulting application name: adobeconnectaddin.exe, version: 11.9.972.8, time stamp: 0x54521ffb
Faulting module name: adobeconnectaddin.exe, version: 11.9.972.8, time stamp: 0x54521ffb
Exception code: 0xc0000005
Fault offset: 0x00332ee4
Faulting process id: 0x18c4
Faulting application start time: 0x01d0578fc31a5cf1
Faulting application path: E:\xxx\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com\bin\adobeconnectaddin\adobeconnectaddin.exe
Faulting module path: E:\xxx\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com\bin\adobeconnectaddin\adobeconnectaddin.exe
Report Id: 15bb26ff-c383-11e4-8295-78acc0b92128
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-03-05T22:00:51.000000000Z" />
    <EventRecordID>20647</EventRecordID>
    <Channel>Application</Channel>
    <Security />
</System>
<EventData>
    <Data>adobeconnectaddin.exe</Data>
    <Data>11.9.972.8</Data>
    <Data>54521ffb</Data>
    <Data>adobeconnectaddin.exe</Data>
    <Data>11.9.972.8</Data>
    <Data>54521ffb</Data>
    <Data>c0000005</Data>
    <Data>00332ee4</Data>
    <Data>18c4</Data>
    <Data>01d0578fc31a5cf1</Data>
    <Data>E:\xxx\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com\bin\adobeconnectaddin\adobeconnectaddin.exe</Data>
    <Data>E:\xxx\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com\bin\adobeconnectaddin\adobeconnectaddin.exe</Data>
    <Data>15bb26ff-c383-11e4-8295-78acc0b92128</Data>
    <Data>
    </Data>
    <Data>
    </Data>
</EventData>
</Event>

The add-in is version 11.2.385 from July 2013. I've tried uninstalling that version and reinstalling an add-in from this page (http://www.adobe.com/support/connect/downloads-updates.html) for Adobe Connect 8. That add-in at least allows me to launch my webcam, but it crashes 10-15 seconds later and Adobe Connect restarts.
With the new add-in (the first one I referred to), the entire Adobe Connect session shuts down when I click to "allow" Adobe Connect to use my webcam. It never starts it at all.
It's crashing with both internal and external cameras. It's more the clicking "allow" that crashes it, I think, because I've tried both. I prefer to use my internal camera on my new Asus laptop.
And WOW, it DOES work as it should when launching in browser. Thank you for that piece of advice.

Adobe connect add-in install crashes

Dear all,
We want to deploy the Adobe connect add-in on all our computers but when I tried to install it on a test computer, to check if it works correctly, the setup crashes at the end saying that "the program wasn't installed correctly" like the following picture (sorry it's in french!):
If i use the "Reinstall using recommended settings" the install is done without any errors. However if I connect to a test meeting the plugin isn't detected:
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For information here is our standard configuration:
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The add-in is version 11.2.385 from July 2013. I've tried uninstalling that version and reinstalling an add-in from this page (http://www.adobe.com/support/connect/downloads-updates.html) for Adobe Connect 8. That add-in at least allows me to launch my webcam, but it crashes 10-15 seconds later and Adobe Connect restarts.
With the new add-in (the first one I referred to), the entire Adobe Connect session shuts down when I click to "allow" Adobe Connect to use my webcam. It never starts it at all.
It's crashing with both internal and external cameras. It's more the clicking "allow" that crashes it, I think, because I've tried both. I prefer to use my internal camera on my new Asus laptop.
And WOW, it DOES work as it should when launching in browser. Thank you for that piece of advice.

Adobe Connect Add- in link doesn't work

I've gone to the download page for the Connect add-in, and when I click on the link to download the software, the browser is brought to a corrupted webpage of data. The add-in does not download.
This is the URL I'm going to -
http://helpx.adobe.com/adobe-connect/kb/connect-902-add-in.html
On this page, there is a link to download the Connect Add-in for Mac. When using either Firefox or Safari, when the Mac download link is clicked, nothing is downloaded, and the browser displays a corrupt webpage.
Is there an alternate link to download the Add-in for Mac?
Thanks

Hi,
I was able to download addin build # 959 from the download link provided on the page: http://www.adobe.com/support/connect/downloads-updates.html. using Safari on Mac.
Anyways this is the GoUrl to download the Mac addin, if the above URL still doesn't work for you: http://www.adobe.com/go/adobeconnect_9_addin_mac
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I would need to install Adobe Connect Add-in Test for only one webinar. When I pressed instal button - it said to me - it cannot be written on hard disc. Could you help me, please. Bretislav

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Adobe Connect Add-in Error 9.1 r314

I have been getting an error while trying to save recordings offline. When the Adobe Connect add-in starts, I get the option to save and then then it crashes. Listed below are the step I have taken to resolve the issue
1. Uninstall the Add-in
2. Delete all folders pertaining to the add-in (macromedia.com folder and #sharedObjects)
3. Uninstalled flash.
4. Run "Flash Cleaner" from Adobe
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Problem Event Name: APPCRASH
Application Name: connectaddin.exe
Application Version: 9.1.314.0
Application Timestamp: 49f76aef
Fault Module Name: connectaddin.exe
Fault Module Version: 9.1.314.0
Fault Module Timestamp: 49f76aef
Exception Code: c0000005
Exception Offset: 00110c26

Temp Work around;
Connect Add-in will crash when user tries to make the recording offline in Meeting.
Comments (0)
Issue
While trying to make a recording offline you run into an error message;
Adobe Acrobat Connect Add-in 9.3 r52 has encountered a problem and needs to close
(Add in WIN 9,3,34,0/ WIN 9.3.32,0)Add-in will crash when user make the recording offline in Meeting.
Reason
There seems to be a bug in the 9.3.32.0 Add-in causing it to crash. This will be fixed shortly. Only current work around is to install an older Connect Add-In (9.1.299)
1) Uninstall current Connect Add-in from Add/Remove Programs
2) Install this add-in from here;
ftp://breezeext:[email protected]/patches/Addin9.1.299.zip
Solution
Go to Add/Remove programs and uninstall the current Connect Add-in. Once completed you need to download Connect Add-in Version 9.1.299

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Dear Aedesh, Thank you for your assistance. I did all that you instructed below, regarding uninstalling, and using the Adobe Reader and Acrobat Cleaner Tool. I restarted my computer, then installed Adobe Acrobat Reader DC (for Windows 7, English and version: Reader DC 2015). I continue to have the problems: (1) When I attempt to use a scroll down option within a pdf form, the program stops working. (2) If I send the pdf to my iPhone, and I open the pdf, I receive the message "Please wait...if the message is not eventually replaced by the proper contents of the document, your pdf viewer may not be able to display this type of document..." However, when I send pdf's created earlier than 4-28-15, I am able to open in my iPhone.I am able to open on my laptop the pdf's created after 4-28-15, but have the scroll option issue (thank you in advance for your patience)Luisa
Luisa Montaini-Klovdahl, Ph.D.Licensed Psychologist &
Captain, US Army Reserves Medical Service Corps4153 Park Blvd
Palo Alto, CA 94306
Telephone: 650.384.6559
Facsimile: 650.384.6547 This e-mail may contain confidential patient information. If you have received this transmission in error, please delete and contact the sender.
From: aadeshs76610910 <[email protected]>
To: Luisa Montaini-Klovdahl <[email protected]>
Sent: Thursday, April 30, 2015 9:55 AM
Subject: Why does my Adobe Reader DC stop working when I click scroll down options?
Why does my Adobe Reader DC stop working when I click scroll down options?
created by aadeshs76610910 in Acrobat Reader - View the full discussionHi Luisa, Please follow the steps below :- 1) Uninstall Adobe Acrobat Reader DC. 2) Run the cleaning tool Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs3) Restart the computer.4) Install Adobe Acrobat Reader DC using this link Adobe Acrobat Reader DC Install for all versions Let me know if the issue persist. Regards,Aadesh If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/7499212#7499212 and clicking ‘Correct’ below the answer Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/7499212#7499212 To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following"
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