Adobe connect or connectnow

Our company is looking to host online workshops (virtual services). There appears to be two useful Adobe products for this; Connectnow which I see is as a cloud based service and hosted by adobe OR Adobe Connect which you install on your own hardware. If we want to host 2-3 workshops a week with 10-15 people in each, any suggestions on the best product for this? Thanks...

Connectnow was an offering that Adobe discontinued a number of years ago. It was part of the acrobat.com suite of solutions that could be used for free or upgrade for a fee. Currently there is only Adobe Connect available, but can be purchased as a hosted service or you can acquire the software to deploy on your own hardware. The Application is the same either way, it just comes down to what is easier and/or more cost effective for your needs.
If you are looking to host sessions with 10-15 people in it you will probably be better just using a hosted account. You can either purchase a monthly plan from Adobe directly, Adobe Connect Meetings | Online meeting software, web meetings, or you can talk with a reseller, Adobe Connect | Strategic Partners, which can offer more options and greater capacity. You are also welcome to contact me directly, as I am a reseller for North America. Feel free to PM me or email me jorma[at]realeyesconnect.com

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Share My Screen and Adobe Connect

I have set up a meeting room but every time I click on share my computer screen it seems to think about it for 10 seconds and then returns to the same screen with the button in the middle.
I have also tried to go from the Share my Screen option in Indesign, where I enter my Adobe ID and then it comes up with the message Failed to Connect. Try Again.
I have installed the Connect Now Addin, and tested the connection using the troubleshooot which says that everything is working fine.
Does anyone have any ideas as to how to get this working?

If you are using ConnectNow, you should post this question here: http://forums.adobe.com/community/acrobatdotcom/acrobatdotcom_connectnow
Adobe Connect and ConnectNow at Acrobat.com are two different products.

Différence entre ConnectNow Acrobat et Adobe Connect ?

Bonjour à tous,
Je voudrai connaitre la différence entre les deux logiciels ConnectNow Acrobat et Adobe Connect ?
le but étant de faire des web séminaires à plus de 5 participants.
Quel est le prix d'adobe connect ? Quels sont les caractéristiques et contraintes techniques des deux logiciels ?
J'ai contacté le service clientèle qui n'a pas su me répondre à ma question. On m'a renvoyé ici sur le forum.
Je vous remercie d'avance pour vos réponses.

Bonjour skafolys,
Le tableau comparatif de la version la plus récente se touve ici :
http://www.adobe.com/fr/products/acrobat/matrix.html
Je ne pense pas que le tableau comparatif de la version 9 soit toujours disponible, mais celui-ci devrait être sensiblement le même mis à part pour la partie "Suite" qui "remplace" le Pro Extended.
Bien à vous,
Arnaud.

Please beware that this forum is for Adobe Connect users and not ConnectNow users

These are two very different technologies built on different technology stacks. ConnectNow is a free offering.
Support is limited for ConnectNow. Please use this forum for Adobe Connect issues as issues with ConenctNow would not be applicable here.

Reposting to bring this back to the top.
Any questions on topics other than Oracle Help technologies -- Oracle Help for Java and Oracle Help for the Web -- will not be seen by the appropriate people and will not be answered.
For help with other Oracle products or technologies, please find the appropriate forum at:
http://forums.oracle.com/forums/index.jsp
-brian
Oracle Help Team

Adobe Tech told me HONESTLY that Adobe Connect will NOT work like the Adobe site demo

I am seconds away from subscribing to gotomeeting.com (Which is a GREAT and REALLy easy to use product).
I really want the white board featues, etc. At first I could NOT connect at all...then with an Adobe TEch (FROM INDIA) online with me (very patronizing to me also, by the way). I could connect and when I clicked on "Share My Screen" the adobe connect window minimizes itself and becomes useless to me.
I was told that the tech COULD see my screen. I asked how I would know that. He ACTUALLY told me that the ONLY way I could see the CONNECT window and see all the participants, let other share screens and see and use the whiteboarding is to GET A SECOND COMPUTER!!!!
I HAVE TO USE TWO COMPUTERS in order to use the features demo'd in the demo video.
Isn't that the MOST obsurd thing you could tell someone. AND if it is true, what a piece of carp program.
Too bad, the product does not remotely work like the demo
AND even worse, the tech support has NO IDEA how to use this product and told me IN THESE WORDS that the product DOES NOT REALLY DO WHAT THE DEMO SAYS IT DOES!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
What a nightmare!

Wow ... well all I can say is I've been using Connect for 2 years for remote training and for webinars and all sorts of stuff, and in general I'm thrilled with it. I've used the freebie ConnectNow service (via Acrobat.com), the $39.95/mo. Connect Standard account (hosted, up to 15 participants), and for the past 1.5 years, the Connect Pro account, also hosted.
When you are sharing your screen, you don't see any of the Connect "room" interface; all you see is your screen. This is how most of the services work in my experience. If you're just showing a Powerpoint demo that you've uploaded to your account previously, then you *can* see the panels etc. in the Connect room.
Almost all of my demos/webinars/training involved me sharing my screen, so yes, I do connect a second laptop to the room, logging on as a guest, so I can see what my participants see, and I can see what the lag time is. I don't think that's out of the ordinary.
I started using Connect after nightmares with WebEx and other services. It's really important to me that everything works equally on Macs as well as Windows; and so far Connect is great that way.
I do agree the Support is a pain and Connect is missing some features. But all in all it's been nice and stable for me and my clients. You should check out http://connectusers.com; there are wonderful forums and expert users and tutorials over there.
AM

What happened to my Adobe Connect room?

Apologies if this is the wrong place to post, but I can't find anywhere else! I keep getting an error message saying my Adobe Connect room is down for maintenance. I thought it was going away in December, but not now?? I sure hope you guys are not charging me for use for the last few weeks! Please let me know what's going on. Thank you!

Adobe ConnectNow is no longer available. It was originally slated for decomissioning in December, 2012, but we left it up several weeks longer to ease the transition to Adobe Connect.
I'm not sure why you are getting a message that it's down for maintenance; I will investigate as that is not accurate. When I try to go to my old ConnectNow room, I am seeing this:
Connection reset by peer
If you had a PAID subscription to Acrobat.com, then you should have been sent instructions for using your one-year free account for Adobe Connect.
For more info, see: http://forums.adobe.com/docs/DOC-3321.
If you are having prolems with Adobe Connect, please post your question here: http://forums.adobe.com/community/adobeconnect
or contact Connect Support (http://helpx.adobe.com/adobe-connect.html)

Adobe Connect Pro Hosting Solutions

To my dissapointment, my university just decided to drop their contract with Adobe Connect Pro and go with Elluminate. I work with a small group but we'd like to stick with Connect Pro if possible. The licensing seems very expense and with recent budget cuts it might not be feasible. I'm wodering:
Are there any cheap (or relatively cheap) 3rd party hosting options for Adobe Connect Pro and Presenter?
Also, how much is a Connect Pro/Presenter License and does Adobe offer any educational discounts?

You can get a quote and consult from Adobe, just go here;
http://www.adobe.com/products/acrobatconnectpro/
You could also look in to ConnectNow with presenter licenses? Call the sales line though, and they can help you decide what is best.
Talk to Adobe Connect Sales:
Sales 888-649-2990
matt rock | Technical Response Team, Connect
adobe systems
my.adobe.acrobat.com/mattrock

Adobe Connect Desktop App

Hi,
This is probably a simple fix for someone in Adobe. I'm trying to download the latest Adobe Connect Desktop Application for Windows.
The download link keeps going to connectusers.com which is down for reasons known.
Is there another link to download from?
Thanks

Just sharing a quick search tip to help in the future.
I just ran this search query https://www.google.com/search?q=adobe+connect+desktop and the description of the second search result is "Adobe Connect Desktop. This AIR-based application helps meeting hosts quickly manage and edit their meetings from their desktop. Hosts can also access ..."
In case you get stuck while searching, you can always use the search keyword 'site' (read here) to narrow down your search to adobe.com like this.

How can I get my web cam to work in Adobe Connect ?

This is actually an end user's question that I am having trouble answering to...
We use Adobe Connect to give online language classes, the end user is one of the students.
I cannot find the right Support answer to give him.
Problem:
My camera does not work when I connect to Adobe's rooms but camera works fine with other software.
Even though I suspected my old camera was working fine, yesterday I went ahead and bought a new camera.
I thought perhaps my webcam software may have been a problem, so I bought a different type camera with different software.
Even after removing all the old software, same result:
I surmised the problem might be caused by my firewall and security software, so once I tried changing the permissions for Adobe, and my Webcam, but that didn’t work.
Another time, I restarted my computer right before class and then turned off my firewall completely so there would be no interference but to no avail. I’m totally perplexed.
Isn’t there anyone else experiencing a similar problem?   Has anyone else found a solution?
I run Windows Vista with McAfee Internet Security Software. I always reboot the computer before class and open no other programs other than Google Chrome.
I now have a brand new Microsoft LifeCam Cinema Camera with LifeCam 3.5 Webcam Software.
I test my camera before going online. It always works fine.   Then I shut down the camera program and login into class.
When I “connect webcam” in the room, the light on my camera comes on (suggesting that it is ON), but only a black image is transmitted to the room.

Check to see if you have Google Voice installed. If so, remove it and see
if your problem vanishes. If not Google Voice, check to see if you have
any other communications software which interacts with your cam and
disable it. This was the problem I had with a similar problem on a Mac.
MosesJOI <[email protected]>
10/13/11 12:08 PM
Please respond to
[email protected]
To
jsb152 <[email protected]>
cc
Subject
How can I get my web cam to work in Adobe Connect ?
Re: How can I get my web cam to work in Adobe Connect ?
created by MosesJOI in General Discussion - View the full discussion
Thanks a lot Heyward for the swift reply !
I sent the advice out to the end user, but unfortunately this wasn't the
solution.
His reply is below :-
The default resolution of my new camera is already set at 640x360, but I
went ahead and tried several lower resolutions (e.g. 424x240; 320x240; and
160x120) but none worked in the room - camera still showed up as black
blank screen. Also, as far as I can tell, I don’t have the option of
adjusting the frame rate.
I started playing around with my Internet Security Settings to see if they
might be playing a role. So far, all to no avail.
Hmm...quite a tricky one - webcams always are - maybe if he can find a way
to adjust the frame rate (?).
He's going to fiddle about with the settings a bit more and see if
something does the trick.
If anyone has had a similar problem and found an ingenious solution,
please jot on a note on this thread.
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How can I get Adobe connect to work with 10.7.5?

When I do an Adobe connect using my MacBookPro running 10.7.5, the person on the other end does not get anything visible, except a moving cursor. Ever since I upgraded to 10.7.5, my Adobe Connect does not work correctly. Any suggestions?
Thanks!

Is this the site that you're using for the download?
https://get.adobe.com/reader/
Note: you've posted your question in the wrong area, as it has nothing to do with "Mac Pros." And, you have a MacBook Pro.

How, using Adobe Connect can increase the number of participants in the meeting? I need more than 25 people.

Hi, I use licensed Adobe Connect. Earlier in the meeting could involve up to 100 people. Now only 25. How, using Adobe Connect can increase the number of participants in the meeting? I need more than 25 people.
Thanks for your help.

The purchasing option through adobe.com only allows up to 25 attendees. If you need more than that, you will need to purchase through a reseller. You can find one that is able to sell in your part of the world, here: Adobe Connect Partners. Just reach out to one of the Global Partners.

How do I link to an Adobe Connect webinar recording?

What is the correct procedure for linking to a recorded Adobe Connect webinar from within Captivate 6? We have a URL to the webinar we did but it does not work using the video link tools in Captivate 6.

hi carlozezza,
here's how i do it:
• create your button. This can be anything form text, graphic, image to a photoshop .psd
• on the second line of tools at the top of your muse document, look for "Hyperlinks:" this is in blue to indicate it's a drop down menu
• on it's drop down, select "Open link in a new browser or tab" this will make it easy for people to get back your website
• next to the "Hyperlinks:" the is a field that says "Add or filter links"
• type in your external website URL address in that field
• note, it must have the http:// befor the URL to work
hope this helps
-s

How to generate a SSL certificate for Adobe Connect?

My organization uses adobe connect across the internet and we
would like to enable SSL on the server. I have instructions for
enabling SSL once a CSR is generated, but I do not know how to
actually generate the CSR using Adobe Connect.
Any info on how to generate a SSL CSR would be great,
thanks.

There is no 'built-in' method in Connect to do this. We used
a open-source product called OpenSSL to generate our CSR file for
Connect. Just Google OpenSSL and download/install it (it's free).
Then use something like this command for creating a cert:
openssl
req -new -key <exisiting private key file> -out <csr
file you want to make>
Example:
OpenSSL> req -new -key privatekey.pem -out connectcert.csr
After you get the new certificate from the CA, put in
d:\breeze directory. Then update the adaptor.xml file with the new
cert name (make sure backup the existing file).
Make sure you REBOOT the server to enable changes! Simply
restarting services will not work.
Hope this helps!

How can I find the IP address of guest users who log on to my Adobe Connect Meeting?

We had an Adobe Connect meeting that was open for guest users to log in under generic user names. Does the Adobe Connect meeting log keep the IP address or other identifiable information for these guest users?

Footprints will track and report the User IP's.
http://www.refineddata.com/index.php?option=com_content&view=article&id=62:footprints&cati d=43:custom-pods&Itemid=62

Adobe Connect issues with Windows 7

Has anyone found a solution to the problems Adobe Connect has with Windows 7?

Sounds like something is blocking network traffic. I'm not aware of any Windows 7 specific issues. I've used Windows 7 with connect for 2 years with no Windows specific issues.
I'd call support at 800-945-9120 and see if they can indentify the issue and give you a resolution.

Adobe connect or connectnow

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