Adobe CS6 Master Collection problem installing

Hey , I Have a Mac OS X Version 10.6.8 , everytime i try to install the program i keep getting the same message.
your installation encountered errors.
Installer failed to iniialize. this culd be due to a missing file.
More troubleshooting tips:
1.restart your computer
2. exit all applications including start up items, etc
3. Launch the installer and reinstall your aplications.
did this about 20 ttimes already , what is going on , can you help me please,
really been trying this for the past week

your installation encountered errors.
Installer failed to iniialize. this culd be due to a missing file.
More troubleshooting tips:
1.restart your computer
2. exit all applications including start up items, etc
3. Launch the installer and reinstall your aplications.

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I stopped being able to open Adobe CC and Adobe CS6 Master Collection after installing Adobe CC

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first, fix your adobe cc: You are no longer signed into your Creative Cloud applications

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How to install Adobe CS6 Master Collection to my computer because i buy the program and i don't know how to use and install the program

You can do a platform swap
Order product | Platform, language swap

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Our company has downloaded Adobe CS6 Master Collection for deployment on our master image this year.
When attempting to install using the files that we downloaded and ran off the hard drive the set up says "Please Insert Disk", this shouldn't be necessary as I have all the required files to install on my computer already.
I need a solution quickly to this as I have to get this master image completed and deployed within the next week or two and I have hundreds of machines to do it on.
It is a clean install and therefore there are no compatibility issues with previous programs, I have tried looking for the installs of the individual programs themselves in the folders to no avail, I had a similar problem with Autodesk products which I solved by installing the trial version then upgrading it to the full version immediately after install. I have not tried that with this problem yet as I'm sure there is a more efficient way to solve the issue. At least I hope there is. Please get back to me as soon as possible with this because I'm required to get this sorted within a very tight deadline.

Hello Hans,
Thank you for your rapid response.
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10 Points to you good sir!
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Adobe CS6 Master Collection for Mac licensing

I installed Adobe CS6 Master Collection for Mac, licensed it and updated it on twenty iMacs. This a University computer lab with many users. Sometimes Adobe software starts in trial mode as if the license key hasn't been entered. What could be the problem?

Hi Gutech,
Could you please tell me how did you install Master Collection on 20 machines.
If you have installed Master Collection on 1 Mac and created an Image of the OS and then installed it on the 20 Mac's then you may come across with this kind of issue.
In Order to properly deploy the Master Collection please use our Deloyment Tool to create a Serialised Package and then use the same to deploy it on the 20 Mac's.
You can find the Deployment Tools in this Link
http://www.adobe.com/devnet/creativesuite/enterprisedeployment.html
Regards,

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I'm trying to install Adobe CS6 Master Collection but this always comes up:
Adobe Support Advisor no longer exists so I can't download it???
Anyone know what I can do?

start at the top and work your way down applying applicable fixes until your problem is resolved.
if cc (win): https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-application-failed.html
if, your error is:
"Installer failed to initialize. File not found." or "Installer failed to initialize. This could be due to missing files."
first, rename OOBE Folder to OOBE.old.
to find OOBE:
64 bit win OS: Program Files x86\Common Files\Adobe\OOBE
32 bit win OS: Program Files \Common Files\Adobe\OOBE
mac os: HD>library>application support>adobe>caps
mac os: USER>library>application support>adobe>OOB
if that fails or isn't the exact error you see, uninstall, clean (http://www.adobe.com/support/contact/cscleanertool.html) and reinstall.
if you're using a dvd to install:
copy the disc contents to a desktop directory and install from that directory.
if you're using a mac:
1. Try to Create a new user account in Mac with Administrator Priviledges.
2. Login to the New user, Navigate to Mac HD> Application> Utilities> Adobe Installer folder, Locate products like Adobe Reader, Adobe Flash, Adobe Air and un-install them
3. Navigate to User Library> Application Support> Adobe and move Adobe to Trash.
4. Navigate to Mac HD> Library> Application Support> Adobe and move Adobe to Trash.
5. Start the installation again.
if everything applicable above fails, check your installation logs:
http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-install-using-logs-elements.html

Please Help Adobe CS6 Master Collection Activeringscode

Hi my name is Mathias
so i have a BIG Problem !
i have the Orig. Adobe CS6 Master Collection for Windows
and today when I try to open my Photoshop or Illustrator, comes a serial number input! OK No Problem
give my original code which is on a box!
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please help
i come from german
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Just looking at that link and I don't think this is my problem. It says:
Bootstrapper requires certain installer components to be in place to load correctly. Otherwise, it displays the error "Installer failed to initialize. File not found. Please download Adobe Support Advisor to detect the problem."
Run the Adobe CS5 Cleaner Tool and remove the product that you are going to install. See Resolve installation problems with CS5 Cleaner Tool | CS5.5, CS5, CS4, CS3 (cpsid_82947).
But mine doesn't say "File not found" anywhere in the error message.
If it helps on my desktop when I try to install it an icon comes up for a second that looks like the dmg mounted icon with the word "core" underneath it.
I'm on a Mac by the way. Specs are:
Mac OSX Version 10.6.8
Model Name:          Mac Pro
Model Identifier:          MacPro4,1
Processor Name:          Quad-Core Intel Xeon
Processor Speed:          2.26 GHz
Number Of Processors:          2
Total Number Of Cores:          8
L2 Cache (per core):          256 KB
L3 Cache (per processor):          8 MB
Memory:          8 GB
Chipset Model:          ATI Radeon HD 4890

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I recieved a laptop from a friend that had Adobe cs6 Master Collection on it, seemingly activated (no trial timer in sight). the problem is, i plan on reinstalling windows and would like to keep this $2000 collection of software, but i cannot find the activation key (the product registration information is seemingly not available, along with deactivation and updates) , or anywhere to download an installer. how would i go about finding the activation key, and then where can i find a copy of the master collection to download and install with said key?

If the original owner did not formally transfer the license for the software, the key/ registration is most likely still under his/her ownership in his/her Adobe account, and you have no rights to use it nor to reinstall it on any machine you own, including the one you received. It will be the responsibility of your friend to deal with this.
Reselling Adobe Software
http://helpx.adobe.com/x-productkb/policy-pricing/transfer-product-license.html

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Issues related to serial numbers and registration can never be handled on a public forum as this one is.
Please either call Customer Service for your region, or use web chat (link below). When using the link below, enter a product name and an issue. Ignore the provided links, and choose something like "Still have a problem?" and you'll get a link to web chat:
Contact Customer Care

After my CC membership expired, I Can't use my Adobe CS6 Master Collection programs!

I purchased Creative Cloud(Student Edition) membership last year, and the membership was expired last month.
Instead of renewing my CC membership, I intend to install 'Adobe CS6 Master Collection', Which I purchased about 2 years ago.
But when I finish installing 'Adobe CS6 Master Collection' and try to use my CS6 programs, the programs keep popping messages: "renew your Creative Cloud membership".
I deleted whole programs and installed it again, But it was no use.
What should I do now?
I want to register my CS6 programs by using my serial numbers, not purchasing CC membership.

Temporid which operating system are you using? Which process did you utilize to remove the Creative Cloud and Creative Suite 6 software which was previously installed? You can find more details regarding the uninstall process at Install and update apps - https://helpx.adobe.com/creative-cloud/help/install-apps.html.

I have a licence code for Adobe CS6 Master Collection which I'm using for more than a year, suddeny I am in trial mode (all programs) an it seems that this code is not accepted anymore. Help needed!!

I have a licence code for Adobe CS6 Master Collection which I'm using for more than a year, suddeny I am in trial mode (all programs) an it seems that this code is not accepted anymore. Help needed!!

Chat Now button near the bottom for Activation and Deactivation problems may help
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html

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Dear Adobe,
I can't activate my Adobe CS6 Master Collection software, invalid serial id.
I purchased it through a intermediary company (surfspot.nl) on 06-10-2012. Why is my serial id invalid? Is it only a year license? If so, can I extend it somehow?
Kind regards,
- Maarten

See:
My serial number doesn't work : http://helpx.adobe.com/x-productkb/global/my-serial-number-doesnt-work.html
If that doesn;t help... You need to contact Adobe Support either by chat or via phone when you have serial number and activation issues.
Here is a link to a page with options to help make contact:
http://www.adobe.com/support/download-install/supportinfo/

Can i reinstall Adobe CS6 Master collection ( Students and Teachers Version) after graduation ?

Suppose i have bought Adobe CS6 Master collection ( Students and Teachers Version ) and that after my graduation i encounter a problem whereby i have to reinstall windows and as a consequence reinstall Adobe CS6 Master collection ( Students and Teachers Version ) in order to continue using it.
1) Will i be able to reinstall Adobe CS6 Master collection ( Students and Teachers Version ) with my serial number even after graduation ?
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Yes, yes and yes.
Mylenium

Cant get CS6 Master Collection to Install! HELP!!!!!

Cant get CS6 Master Collection to Install. Migrated to a new Mac Pro 5,1 Single Quad Core 3.2, 32GB of Ram. CS6 Apps worked fine until I tried to launch Illustrator. Illustrator just hangs and finally have to force quit. Tried reinstalling it, and the intalller and uninstaller don't work. I've restarted as suggested...same thing. I've use the Adobe Cleaner...no luck. Downloaded the installer again and tried....no luck.
Bunch of errors starting with "DW051". All end with "has changed." I've called tech support and retried all the above...no luck. (Poorest customer support on the planet)
Attached is an image of the messages including the errors. Please help. I'm loosing my mind.

Thanks Manish-Sharma. I found solution on another post yesterday but I tried all the ways listed above again....no results though. The only progress I did make is that the installer does run and finish! Finally got this new result by placing the current Illustrator Folder from the Applications folder into the trash without deleting it. I launched the Master Collection installer and only selected Illustrator for the install. (All other apps work fine) It did install the new Illustrator application in the Applications folder. Then I launched Illustrator and the same thing happens. The icon starts bouncing in the dock, but that's it. No startup screen...nothing. After a few minutes I check and "Adobe Illustrator is not responding" so I have to force quit.
I was on the phone with Adobe support and established a case # 0183688527 yesterday. They had me do the things you've suggested and more with no results. Sent them an update on other methods I've tried last night. They're supposed to get back to you in 24 hours. 28 hours later.....Haven't heard a word from them.
Any more input is welcome. This really sucks.
Thanks again for your input
F

Re: License key for Adobe CS6 Master Collection

Hi, I ask to buy 2 license key and media kit of Adobe CS6 Master Collection for my company.
The supplier is delivering only one license key with 2 media kit. Am i not suppose to have 2 different license key? I seem to be fooled by the supplier.
I intend to install the CS6 products at two different sites.
Thanks
Yasvin

Contact sales support directly.
Mylenium

Adobe CS6 Master Collection problem installing

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