ADOBE FORUMS- BAD SERVICE?

I realise this is a member-based community forum, with no officials or staff in the system to help others with their problems. I reccomend two services that work:
www.freepdfconvert.com (online conversion that will be sent to your e-mail, no member required, no download required)
Bluebeam PDF Revu (www.bluebeam.com, download required, no member required)
I think these services work perfectly well. No problems at all!
This forum is what i consider-- RUBBISH FORUM! A help/support forum should be like this:
1. help-ee posts discussion
2. staff/ support staff reply and solve the case
3. help-ee resolves problem
4. other people who have the same problem can see the discussion and get the solution
but this forum..
1. help-ee posts discussion
2. no one else knows how to solve it (only suppport staff know!)
The is the worst forum. impossible, you know...
Even playpark forum is better...

There is a very productive conversation going on here http://www.facebook.com/event.php?eid=123258472738 please join us. We are all Adobe users dissatisfied with service, and Adobe is part of the conversation. Your problem has a voice here. Cindi ([email protected])

Similar Messages

  • Why is the adobe acrobat customer service so bad?

    Why is the adobe acrobat customer service so bad? They dont even have a phone number. I tried waiting on chat and tried logging in 3-4 times but no response at all. I want to cancel a yearly subscription and they said, there is no penalty if cancelled with in first 30 days but no body is responding at all. Sheer waste of time. Is this how Adobe support also works

    Hi ,
    I am extremely sorry that you have had a bad experience in the past .Here is the link to connect with the Adobe support team .Please refer the same so that your issue gets addressed fixed quickly .
    We would not be happy with your decision of cancellation of your Acrobat subscription .
    However if you have decided so ,here is the link to connect with them.
    http://helpx.adobe.com/x-productkb/global/service-b.html
    Regards
    Sukrit Dhingra

  • Fed up with Adobe's customer service

    I have to say that Adobe takes the cake as the most inept company in the US, along with AT&T. I filed my application for the free upgrade from CS5.5 in early May, right away they asked me for the invoice, even though I had sent them PDFs of the order confirmation, and shipping confirmation which had all the information they needed, but OK, I went to my account on B&H and downloaded the invoice on PDF and sent that to Adobe. Several weeks went by and no news. In late May I sent them an inquiry through the open case they had opened for me, and they replied that they were working on it. Several days later I called, but their phone menu system is obviously designed to wear people out and get nowhere, so I started a chat online with one of their "agents". This was two Saturdays ago.
    As usual I was greeted with a lot of fake politeness that those poor Indian guys are forced to shower the customer with to the point of making you sick, and the guy, after requesting my information told me that my upgrade had been approved and I was going to have it ready within 24 hours. 72 hours later and still no email or any news, so I started another chat, and this guy told me that he approved my order and that it was going to be ready again in 24 hours. Two days later, still no order link, and they close the case saying that the order had been closed and that "The order is currently processing and the download will be available in your Adobe account in 24-48 hours."
    Well, two days later still no order, so again another frustrating chat session with another very polite Indian guy (I don't mean that in a demeaning way, since I like Indian people very much), who again told me that my order was going to be ready in 24 hours.
    Yesterday after work, still no order, so another pointless chat session with lots of apologizing and condescending and the assurance that he was going to "escalate" this to a superior.
    Absolutely fed up I called their number to see if I could -very naively of me, I admit- reach someone at their headquarters that could actually give me my serial number and download link.
    After talking and being placed on hold by another guy in India, and adding another 20 minutes of wasted time to the already over two hours I wasted on chat sessions, the guy came back to tell me that he was going to investigate further and call me back, which he never did.
    Today, well over a month after I submitted all the requested paperwork, and weeks after most people are happily using Adobe CS6, I'm still waiting for the upgrade I was promised.
    The only other time I had to deal with such an extreme level of ineptitude was a year ago with AT&T. Different products, but same terrible customer service, and the obvious realization that these are really chaotic companies where the different departments don't communicate at all with each other, or do so very poorly. I don't blame those poor Indian guys that are probably overworked and underpaid, I blame the American executives that outsource their support to other countries, force them to be unbearably polite to where they actually waste a lot of your time saying "thank you", "I apologize" and repeating what you tell them a million times, and basically read from a script.
    In other words, I'm really fed up with Adobe. I understand the fact that they have a lot of these upgrades to process and that takes time. But I'm fed up with their reps telling me that my upgrade is going to be ready in 24 hrs and ten days later it's not, and they keep telling me that over and over. That's just plain bad customer service.

    I don't know why the Adobe forums suddenly asked me to sign up for the forum again, even though my registered address with them remain the same, but I mention it so you know I'm the OP.
    Just a day after I posted this I had a great customer service experience from a Tier 3 manager, so I want to mention it as well. On Wednesday on my way home from work I called the Adobe headquarters in California (you can google the number easily) and I explained my problem to the woman that answered the phone, so she transferred me to a guy that she said was overseas but was a manager that would help me. I thought to myself, here we go again. After explaining my case to this manager, a very nice guy called Gautam Garg, he asked me to give him 24 hours so he could check on my case, and that he was going to call me back at the same time the next day. I told him that he was telling me the same thing all these other reps had told me before, to give them 24 hours and one of them even told me he was going to call me back and never did. Gautam told me that this was different, that he was going to send me an email right away to prove it and work on my case. I thought to myself, yeah right, like this guy is going to call me back.
    Less than an hour later, he calls me back at my home number and tells me that the problem seemed to be that my address was in Kenya. The street address, state and zip code were the real ones, but the country showed as Kenya instead of the USA. I told him it was obviously a glitch in their system. So he told me that instead of the download, he was going to send me the boxed product. I still had my doubts it was going to happen, but I told him I would much rather have the boxed product than the download, so I thanked him for it.
    Having seen the previous bureaucracy at Adobe I figured it would take me a couple of weeks to get that box, but still I was happy I was getting the box instead of the download, so I decided to wait. But not even a day after I talked to Gautam, I got an email from Adobe saying that my CS6 had shipped already, using Fedex overnight and gave me a tracking number.
    On Friday I came home from work and my CS6 box was already here. I sent an email to Gautam to thank him and I told him that he should get a big raise along with a promotion, because I talked to all those other people using open cases, chat and one phone call before him, and none of those ten people or so did enough to solve my problem, while he went into the system and checked what was wrong with my order and solved me problem in less than an hour. I don't know if the other people that worked on my case were incredibly negligent, but maybe they're not, maybe the support methodology Adobe has for their customer service centers is what's really negligent. Perhaps what Gautam was able to do in less than an hour, all the other people didn't have access to. I don't have a way to know that, but it can't be possible that I have to waste so much time to get the free upgrade I had requested over a month earlier. Still, I'm happy that out of this I got the box instead of the download, so at the end I'm happy with their customer service, but they have to go a long way to make it better so people don't have to go through lots of chats and phone calls to get what they need.
    Sebastian

  • Adobe's customer service is non-existent

    Sometime last year Adobe's systems were hacked, logins and passwords were stolen along with credit card numbers. My only CC on file with Adobe had expired so I didn't have any bogus charges, but my personal information had all been changed. My name, my address, city, everything. Also, my registered products disappeared. I had CS4, CS5.5 and CS6, as well as Lightroom 4, all gone. So my guess is that some crook took my serial numbers and now somebody else is using my license.
    So far I haven't had problems installing the software, last time I did was after the hack, but there's a possibility that some day I will have to install these products and I can't because Adobe flagged my serials as pirated. So that would force me to be on the phone for half while they put me on hold ten times (in my experience with Adobe's customer service that's not out of the question) and have to take pictures of the packaging of my products to verify that the software is really mine.
    To add insult to injury, several months ago I posted this same thing in these forums, and someone from Adobe's staff told me to send them a PM with my information and that he was going to put my registered products back in my account. I rarely log into my Adobe account, but today I did, and under registered products I still have nothing listed.
    So fat chance I'll ever upgrade to Creative Cloud when their servers are so vulnerable, and their customer service so bad. Imagine that I'm using CC, then my account gets hacked and suddenly it shows that I don't have CC anymore. So the next time I try to use Premiere it doesn't open because it checks with the licensing server and it says that I don't have a license.
    Every forum I go I read people completely dissatisfied with Adobe, and based on my experience it's not hard to see why.

    Anish*Adobe wrote:
    Hi sebasvideo,
    I have sent a private message to you with the details regarding the serial numbers and the login credentials.
    ^Ani
    I received a notification about a private message in one of my email accounts, but the link I click on says there's nothing.

  • Error 1923: Adobe Acrobat Update Service (AdobeARMService) could not be installed

    When I try to update my copy of Adobe Reader, I get
    Error 1923: Adobe Acrobat Update Service (AdobeARMService) could not be installed.
    Verify that you have sufficient privileges to install system services.
    This occurs even when I run the install program with "Run as Administrator".
    And it occurs for release 11 and the older release 10.
    How do I get around this problem?

    Hi,
    Please check the following thread for solution: http://forums.adobe.com/message/4789492
    Thanks

  • Bad service HP with license code windows 8

    I have bought a all in one 23 F210ED in august last year.
    I never changed anything in it.
    Now i get when i install the recovery from HP, that i am not activated ?
    I called HP for it, and everytime they will call me back, what they do not do.
    So i to call HP  myself several times it costs me 0,10 euro cent per minute the amounbt is now already over 30 euro !
    And every time they have to ask another collague abou it, pleae wait etc.
    And finally because HP was not calling back everytime what they promised , with a solution.
    I called Microsoft myself and they said . HP is using a oem version of windows 8, they have to make it work.
    But after pushing from my side, they did the activation by phone.
    And i have now a contact person with MS that will do that for me when i call him.
    But this is not the way normally he said.
    HP has to get the solution to this problem.
    Like a new key.
    But you allready understand i do not get a new key from HP.
    Because they blame it on MS.
    So now my money is gone, and i still have to call MS to activate it.
    Custumer service finally called me on the phone after a letter i wrote to HP Netherlands.
    And pointed me out to the warranty rules.
    Yeah right.
    Bad bad service from HP.
    For me never again HP.

    I have received an email,
    but i see nothing else then this ?
    Hello Awil25,You have 1 update for your HP Support Forum Subscriptions.
    Subscription to Topic: Bad service HP with license code windows 8(1 Update)
    There was a new Reply.
    Subject:   Re: Bad service HP with license code windows 8Author: george-p (Moderator) Date: 03-06-2014 09:51 AMView
    Did this reply resolve your post or question?
    If yes, then share the good news! Let others know this reply was helpful by accepting this solution.
    You can also show your appreciation by giving kudos.
    We appreciate your feedback. It's what keeps our community such a helpful, vibrant place for our members.
    Thanks for being a member!
    The HP Support Forum Team\
    What must i do with that ?

  • Adobe Bridge Home service discontinued

    New to this forum.  First attempt to open Adobe Bridge from PhotoShop CS4 and I received this message:
    The Adobe Bridge Home service has been discontinued in order to focus resources on other efforts.
    Can anyone help?

    Personally, I ALWAYS open Bridge first. I've put its icon on my Dock.
    In Photoshop, there's a "Br" icon on the upper left-hand corner of the window, right next to the "Ps" icon.

  • I have to compaint against a bad service had in a shop, how to do it?

    i have to compaint against a bad service had in a shop, how to do it?

    franci75
    I had bad service also, have you had any succes.
    Then the apple store refused to fix my computer.

  • Error Message: The Adobe InContext Editing service is currently unavailable

    Hey Folks,
    For the past week, my client is getting the folowing error message when he tries to log in:
    The Adobe InContext Editing service is currently unavailable.
    We are sorry for any inconvenience this may cause you. Please try again later.
    However we can access the editor from another computer without without problems.
    He is in a different country and he had been using the editor for quite a few months now.
    Have the minimum requirements changed?
    Thanks,
    [email protected]

    That's correct Corey.
    The client is in Cyprus accessing the editor through a Firefox browser, which he had been successfully doing for some time now.
    His representative, using the same login and password in Canada is able to access the editor fine.
    I've since sent him a seperate login invitation
    I've asked him to try another browser / computer.
    update his flash
    He said his flash wouldn't update, so I don't know if it's an issue with his browser, computer, or user.
    I'm waiting on the other two action items.
    Thanks for your involvement.

  • Photoshop Elements 11 - Adobe E-Mail-Service funktioniert nicht

    Hallo
    Ich habe kein Outlook am laufen. Ich versende meine Mails mit GMail. Da dies nicht unterstützt wird von Photoshop Elements 11 habe ich mir nun gedacht dass ich es mit Adobe E-Mail-Service versuche.
    In der Beschreibung steht: "Wenn sie den Adobe E-Mail Service wählen sendet Adobe Ihnen zunächst eine E-Mail zu, um zu testen ob ihre E-Mail Adresse E-Mails senden und empfangen kann.
    Leider erhalte ich aber keine E-Mail von Adobe. Vielleicht liegt es auch daran, dass ich keine [email protected] E-Mail Adresse habe. Meine registrierte E-Mail Adresse bei Adobe lautet [email protected]
    Hat jemand eine Idee wie dies funktioniert mit dem Adobe E-Mail Service?
    Für Ratschläge bin ich dankbar. Danke!!

    Hi Hayzal,
    Please refer the KB : http://helpx.adobe.com/elements-organizer/using/sending-photos-media-files-email.html

  • PSE 7.0 Crashes w/Adobe E-Mail Service

    PSE 7.0 crashes with the following response when I try to send an image using Photomail or as an attachment.
    It appears to work fine (or at least gets to the point where I can edit the message) when using Outlook or Outlook Express.  However, we use Thunderbird, so would prefer to use the Adobe E-Mail service.  We upgraded from PSE 4, which worked on the Adobe E-Mail Service with no issues.
    "Adobe Photoshop Elements 7.0 (Organizer) has encountered a problem and needs to close. We are sorry for the inconvenience."
    It gets to the point where the email shows up on the right-hand sidebar, then the mouse goes to an hourglass for a few seconds and then the above error message.
    I'm running XP Pro SP3.
    Any ideas?
    Thanks,
    Marc

    A couple of other thoughts:
    1. Perhaps PSE 7 doesn't like the PSE 4 address book.  That happens occasionally, though I recall it caused other symptoms, not a crash.  You could find all copies of the file "contacts.xml" and delete them, and see if that helps.  Different versions of PSE can hide these in dfferent folders, so configure Windows Explorer to show hidden files and then search your entire C drive.
    2. You could try the sledgehammer approach of uninstalling PSE 7, manually removing all traces left behind by the uninstaller, and then re-installing in what Adobe calls "simplified mode", with anti-virus and all other background services disabled:
    http://www.johnrellis.com/psedbtool/photoshopelements-6-7-faq.htm#Try_Adobes_generic_troub leshooting

  • PSE 9 Adobe E‑mail Service do not send to some mail adresses

    Background:
    My 64 bit Win 7 home premium PC do not have any mail client and I'm using only the IE brower for mailing [my mail is hosted by one.com] . So for PE sharing (mail)  i'm using the organizer mail client Adobe E‑mail Service.  In organizers sharing preferences I'm suposed to enter my own mailadress for verification of the mailing adress for Adobe E-mail service.
    The issue:
    If I enter my own private mailadress  [email protected] there is no mail send out.
    My mail host provider, one.com, has verified that there is no record in their mailserver logs of any incomming mail what so ever = no mail has succesfully been send by the Adobe organizer mail client.
    AND IF I use my work mail adress [email protected] in the preferences and as mail reciever every thing works fine.
    I also tested having [email protected]  noted in sharing preferences, but having my priviate mailadress [email protected] only as a mail reciever. Well same negative result. There is no registred mail in the mail server logs at all coming from .[email protected] or send to [email protected]
    My questions
    1. Is there any PE logs to look at i the PC
    2. How do I make Adobe support to seriusly take on this issue. The somewhat disapointing answer the give me are like "not our fault, ask someone else. case closed"
    3. I have once, non-PE elsewhere, experienced a SW that did not recognice a '[email protected]' adress as a mailingaddress. Anyone know where to find the list over what type of mailadresses PE recognizes?

    I hope you receive some replies as I have a very similiar situation. I wish I could help but obviously I cannot.
    \Good luck!

  • Price of Adobe lcds 3: ByBy Adobe LiveCycle Data Services 3 final

    Hi Adobe,
    first of all I would like to mention, that I worked since April 2009 with lcds 3 day and night. I was really excited about the product.
    We planned to set up a start up compay using lcds 3.
    When the final version came out, I was completey shocked about the pricing policy:
    The first CPU is no longer free, the 100 concurrent version is gone as well and the full licence at 18.500€ per CPU =(x1,5108=27.950 US $)!
    As the data within our is very confidential, we have to set up a seperate server for a group, with for example 50 users.
    That makes 27.950$/50=559$ per user. That is more then we planned to take for our complete product!
    A cheaper hosting solution would not help, as there are very strict regulations in Europe especially for financial data where the server has to be located and who has access to it.
    The whole situation remindes me at the 1980ties when Apple showed their first computers. What a wunderfull product! But the price in Europe was about 500-700% more expensive then a normal PC. With a bleeding heart I bought a PC with Microsoft on it. And guess what, about 12 computers and 25 years  later I am still using Windows!
    I think its not enough to have a very good product to win the crowd. You have to understand the situation of your customers what is possible and what not. Ok Adobe, go with a startup company to a bank and ask for a loan for a single server with 4CPU=74.000€ =111.900$. Only for a licence for one server for the backend! The server is not paid with it.
    The funny thing is, even if Adobe changes back the policy, I lost my confidence. I fear that Adobe would raise the price in the future.
    I will give Adobe not a second chance to hit me like that, to take me out of the market before I even started!
    ByBy Adobe LiveCyle Data Services!
    A former customer

    Wordware has the book in stock right now and orders placed
    before 3pm CST (we're in the Dallas, TX area) go out same day.
    Orders placed over the weekend will go out on Monday.
    Please let me know if you have any other questions.
    - Tim
    Wordware Publishing, Inc.

  • Cold Fusion8 instaltion- Reg the service "Adobe LiveCycle data services ES"

    What is the purpose of the Cold Fusion8 service "Adobe LiveCycle data services ES"?I am using Sun solaris platform with Iplanet webserver
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    Could you tell me what are the basic steps to run the Livecycle on weblogic server? what are the system requirements and prices as per your experience?

  • Connecting Xcelsius via Adobe LiveCycle Data Services

    Hi Gurus,
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    I would appreciate if anybody had a tutorial avaible.
    Thanks!!!
    Jan

    Hi,
    yes with the limitations of the license (
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    ) ... one cpu server , one application , ...
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