Adobe: Please get some real customer service

Well, today has kinda sucked hard for me. I called Adobe to find if new serials will be issued to DVRack and Ultra2 users or if a patch will be made available so that we can activate inside Vista and was met with a "rep" from India. Seriously, this dude didnt speak English very well nor could he read from his scripts very well either. He had NO CLUE about either product or the names that replaced them.
So I ask for an order tracking and he says he's unable to do that. Then he puts me on hold and says he will find out when I will get my package (notice I didnt say I gave him my order number)and he returns and says my package should be here tomorrow. I ask him how the hell would he know that without having my name nor my order number and he said he was a good guesser. I kid you not. What a maroon.
So I call back and get an American this time (thank God) and they said that they will NOT be issuing a patch nor new serial numbers for previous owners and that IF we want to activate inside Vista, we must buy new versions of the product and when I reminded him that neither was sold separately nor could be upgraded separately, he then provided me with the two suite upgrades.
Seriously? So Adobe has basically told past Serious Magic customers to piss off? I am an Adobe customer but also was a Serious Magic customer. So now I have 2 licenses for DVRack and one for Ultra2 that I cannot use in Vista and Adobe doesnt seem to care.
It doesnt help either when someone who doesnt speak or comprehend the language correctly is trying to be the first level of customer interaction.

> What they would all like is for you to give them money and then go away
That would happen in most cases if they wrote bug free intuitive software. Adobe don't, Apple don't but its the bug count that matters and how they handle it.
Everytime I have had a problem with FCP (I am new to it so I assume its my problem) I call Apple using my support code (they give us this on purchase of their software) and I get put thru to someone in the USA immediately. Now I am in Australia and usually call 'Australian time' and these FCP tech support guys are there 24/7 so thats gotta say something.
If I ever go for support and get an Indian accent (Microsoft for example) I usually say "can I speak to someone who can speak English?" - for me time is money and having to repeat everything twice, sometimes three times is very annoying.
Patrick you have to calm down a little; venting is good for your blood pressure release and you have a right to tell others of your bad experiences. Lets face it, many people read these forums when considering buying the product; your and many other peoples comments affect their buying decisions which in turn affect Adobe's revenue.
Adobe should read these forums (and I know for a fact they do)
Baz

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    Jneklason wrote:
    ~snip~
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    I would like to cancel my student annual creative cloud subscription as my circumstances are changing. But it seems impossible to manually cancel it myself, which is quite frustrating and there is hardly any ways to communicate with customer support. Please help.
    Kind regards

    Cancel http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
    -or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

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