Adobe trying to charge my credit card after I officially cancelled account on October 6, 2014

Why????
Case number is 0213924271

Unfortunately, only Adobe customer service can assist you with your issue. These are user forums; you are not addressing Adobe here.
Click on the link below, and after that click on "Still need Help? Contact us."
Then on the next page, click Chat
There is also a phone option.
http://helpx.adobe.com/contact.html?step=PHXS_downloading-installing-setting-up_licensing- activation

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HT2736 i had a problem sending an itunes gift, it charge my credit card rather than my itunes account, i need the cc charge reversed and debit my itunes

i had a problem sending an itunes gift, it charged ,my credit card rather than my itunes account, it need it reversed on the cc and debited on the itunes.

Gifts will be charged to your credit card - you can't use your acocunt's balance for gifting, you can only use your credit card.
From the page that you posted from :
Note: When purchasing an iTunes Gift, a valid credit card must be on file; you can't purchase an iTunes Gift with store credit.

Have $25 I-Tunes card credit. Will not let me use the credits, tries to charge my credit card?

Have $25 I-Tunes card credit. Will not let ome use the credits, keeps trying to charge it to my credit card on file. How do you fix this on the new update?

For some reason this worked for me. I went into my account and changed my first name, maybe it causes itunes to reset. What ever it does my itunes works now.

Adobe won't charge my credit card and shuts down my Cloud today

Hi,
I've updated my payment info several times this week, beacuse my Cloud apps give me warnings that I haven't payed and my subscription is about to expire. The card info is there, the card account has enough funds to process the transaction, yet today, in the middle of an important project, Adobe is shutting down my Creative Cloud even If I did everything to pay my subscription.
Several people reported this issue on the Creative Cloud forums. No response so far. And the saddest thing is, that this is the only way to contact Adobe about this. No contact form. No chat line, although there is a page for it. Nothing. No one from Adobe will respond to resolve my urgent problem.
I was a vocal supporter of Creative Cloud since day one. First the credit card and user info leaked out, now this issue with payments - you totally killed the experience for me. Shame on you Adobe.
I know smaller companies that caused less trouble for their clients, and what they did is they offerd everyone months of free subscription.
You can apologise in a email, but this time the apology won't be accepted. This has gone to far.
Regards,
Michal Janowski

OK, here's the final update on the situation:
Other than hearing „sorry for the situtation” the chat with the Adobe representative solved nothing for me.
Adobe kicked me out from Creative Cloud for no reason, while my credit card was ready to pay the monthly fee.
To be able to continue my work, I was forced to sign up for a new annual commitment, before I was able to finish my previous subscription arrangement with Adobe.
And Adobe is still blocking minimal sums on my credit card for all of my desperate credit card updates that solved nothing, but were my exact obligations as a Creative Cloud subscriber!
In situations like this saying „sorry” is not enough.
Once again - shame on you Adobe. I was so enthusiastic when Creative Cloud was introduced, now all the worst scenarios you could imagine are actually happening.
Michal Janowski
Loyal Adobe customer since 2005

Trying to update my apps but saying my credit card was denied. Updating free apps so why is it trying to charge my credit card?

I recently got notification that I have 4 app updates but when I try to update it says to verify my credit card information which I do but says it comes back as declined. Why would it try to pull funds for free app updates?

If you're positive the information is correct, ask the issuing bank why the transaction is being rejected.
You're getting this error because the store can not authorize the card with your bank.

Purchase charged to credit card while i have an account balance

i have a balance in my apple id of $104.00. when i purchased the new os, my credit card was charged instead of using the account balance. why?
shelly

Shelly, contact Apple using the email form here > Apple - Support - Mac App Store - Contact Support

Why is it still trying to use my credit card after i have redeemed a voucher

Can anyone Help? I have tried to change my billing info to none but it does not hve that the option

iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html

Adobe Photoshop, HOW CAN I STOP Adobe from CHARGING MY CREDIT CARD !!!!!!!!!!!!!!!!!!!!!!!

CLAIM AGAINT ADOBE FOR UNAUTHORIZED CHARGES
JANUARY 2012 TO FEBRUARY 2015
Adobe Photoshop CS5.1 WILL NOT STOP CHARGING MY CREDIT CARD !!!!!!!!!!!!!!!!!!!!!!!
Adobe's system is set up to make it VERY difficult to stop charging your credit card AFTER you cancel, CALLED and CANCELED, call and CANCELED AGAIN
Our annual accountant caught that the charges were still being charged. Our book keeper (my spouse) thought that Abobe was one of our systems charges and it did not raise a flag until October 2014. We canceled at the end of MAY 2013 when our off site designer at their own office said that illustrator was better for him for the work we need and we no longer needed to use PSD . Month to Month means you can cancel when you want. The agreement is very clear that we can cancel PRIOR TO THE RENEWAL DATE. ADOBE PS is a great program, we love it, we DONT love being charged for 27 extra unauthorized months 29.99 = 809.73 !!!!!!!!!!!!!!!!. Adobe can see the service has NOT been accessed or has not 1 minuet of use time on any dat for 21 months. When they did not cancel I had a 1 hour 25 minuet RECORDED conversation to cancel the service in November of 2013. I was assured this time it was canceled and refunded. We trusted the manager we spoke and did not see the charges for Our accountant whom filed our personal taxes first week of October 2014 for Tax Year 2013 discovered the charges were still there.
We have called in October 2014, November 2014, December 2014, January 2014. Our company attorney said to dispute all charges from first date of cancelation.
A friend with the SAME issue of Adobe charging after canceling recommended this forum. ADOBE ARE YOU READING THIS ???
CASE # 210663517
membership order number (AD007677235)
CASE HISTORY SINCE JANUARY 31TH 2012
1) I ordered ONE Month to Month January 4th 2012, got a confirmation that it was month to month but they said it was for ONE DARN year. I fought for weeks to over turn that. We only need the program for a few hours every 7 to 16 months. We cancel the minuet we are done using it.
We were over charged 9 MONTHS at 29.99 they reimbursed 2 months.
SEE CORRESPONDENCE FROM ADOBE BELOW
Adobe Case Update
1/31/12
Your Adobe ID: PRIVATE NAME @GMAIL.COM
Your Case Number: 0207444190
Hello Gene,
We've reviewed your case and we really apologize for the inconvenience and for the past experience that you had, we tried contacting you to inform that we've successfully gave you free 1 month subscription but you were not available at that time.
Please call us back to confirm you got this message and also to confirm at your end that we have given you credit for a month for the subscription that you have.
Thanks & Regards,
Adobe Support
This email is in response to support case #0207444190 submitted by Gene K.
To respond to this update or review your case history, log in to the Adobe Support Portal online and look for your case number in the "recent activity" section. Should you need to send us additional information, you can do so by opening the case and submitting your update.
If you have difficulties logging in, consult the Adobe ID and Membership FAQ.
Thank you,
Adobe Customer Care
2) WE CANCELED MULTIPLE TIMES IN 2012, BUT WERE CHARGED EVERY MONTH. WE USED THE SERVICE DURING 2 MONTHS OF THE YEAR AND WERE REIMBURSED 2 MONTHS Jan and Feb but we used it again in July 2012 for 2 days.
2012 WE WERE CHARGED WITHOUT AUTHORIZATION AFTER CANCELATION 9 MONTHS @ 29.99 = 269.91
3) FEBRUARY 4TH 2013 TO OUR NEXT USE APRIL 26TH 2013 WE WERE NOT CHARGED we gained some confidence in the system.
4) ORDERED ONE MONTH TO MONTH ON APRIL 26TH 2013
5) CANCELED ON APRIL 28TH 2013
6) CALLED TO CANCEL AGAIN AFTER CONTINUED TO CHARGE MY COMPANY ACCOUNT until I lost my Company Credit card on a plane to my sisters funeral on the east coast. May 28th 2013 to June 26th 2014
7) OVER CHARGED BY 13 MONTHS @ 29.99 = $389.87
8) Our sibling passed away in July 18th 2014 and our company credit card was lost on the plane to east coast so Adobe could NOT charge 7.26.15
9) Seems the only way to stop them is to lose or cancel your credit card. See Adobe's email below sent 7.26.15
Adobe Creative Cloud <[email protected]>
7/26/15
We have been unable to bill the payment method on file for your account. To make sure you have uninterrupted access to Creative Cloud, please take a moment to update your billing information.
We don't want to see you go
10) September 18th 2014 we had to request one month of service again for 5 days to organize company marketing photo's for designers Illustrator Program, used our NEW Credit Card
11) September 23rd 2014 CANCELED month to month
12) October 19th 2014 called Adobe to ask WHY AGAIN !!!!! they charged card again?? THEY ASSURED they would refund and cancel and apologized AGAIN.
13) November 19th 2014 Adobe charged our new Company Credit Card AGAIN, I called for 1 hour 3 minuets I was assured it would be reimbursed and canceled. NEVER happened
14) December 19th 2014 Adobe charged our new Company Credit Card AGAIN, I called our attorney to get help to resolve.
15) October 20th 2014 to February 18th AGAING OVER CHARGED BY 5 MONTHS @ 29.99 = $149.95
16) January 23rd 2015 called Adobe to tell them we were filing a suit against for charging our card for 21 months of over charging with NO AUTHORIZATION!! Still have not heard back in 34 days.
18) February 27th 2015 I was given this forum to try to bring attention to ADOBE and the horrible awful practices they have.
     Adobe will see that not one single minuet of time has been used of their online access from our account.
ADOBE, PLEASE CREDIT OUR CREDIT CARD ON FILE FOR   27 extra unauthorized months 29.99 = 809.73 !!!!
Purposefully not going away,
Gene K.

This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

How do I tell iTunes to use the balance in a gift card to purchase music instead of charging my credit card?

I'm trying to use the balance from a gift card to buy music for my iTouch, but the system keeps trying to charge my credit card. How do I use my balance???

http://support.apple.com/kb/HT1364
http://support.apple.com/kb/HT1203
http://docs.info.apple.com/article.html?path=iTunesWin/9.0/en/27554.html
This is the best guide:
http://www.ilounge.com/index.php/articles/comments/moving-your-itunes-library-to -a-new-hard-drive

My Apple ID has been disabled after I tried to change my credit card details.

Hi,
My Apple ID has been disabled after i tried to change my credit card details on my iTunes Store account. I am being charged money for purchases that i have never made even when the apps that i tried to download are free. I am being charged €1.98 every time. When i checked with my bank everything was in order from their end. I am changing the details and doing my purchases from my iPad. Being in Malta i use the Maltese iTunes Store for the purchases.
Can somebody help me out with this?
Thanks!
Jeremy

You'll need to contact support for this.
https://expresslane.apple.com/GetproductgroupList.action

HT5622 Why does my credit car decline when I'm trying to review my credit card details? I'm trying to creat and finish my apple login but it keeps saying declined. Does Apple charge credit cards just for registering a credit card??

Why does my credit car decline when I'm trying to review my credit card details? I'm trying to creat and finish my apple login but it keeps saying declined. Does Apple charge credit cards just for registering a credit card??

Just to add to AnaMusic's list:
Does Apple charge credit cards just for registering a credit card??
Yes, Apple will validate the credit card, when you are setting up the account information for an Apple ID. The credit card must be valid in the country of the store, that you are trying to buy from. And the card you are using must neither be blocked by the issuer of the card nor by the Apple for store services.
The error message you are citing is misleading: The error message could either mean
that you are using the wrong type of card (Are you using a debit card or a credit card?)
that the AppeID or the credit card you are using has been blocked for security reasons,
or that you are encountering a store error, because you are trying to use the iTunes Store or AppStore from a country, where it is not yet supported.

Trying to update my credit card for Creative Cloud account but chat support is always repeating the same thing?

I'm just trying to update my credit card info for my Creative Cloud account, it's been 6 times I've contacted chat support.
Every time they repeat the same questions & answers over & over.
"What's the name on the card?"
-I give it to them.
"It will take 4 to 5 hours to update."
-I wait a day, same problem, then contact them again, same question & same answer. They don't give me a reason or any indication why my card didn't get charged.
I re-phrase my questions, always same answer:
"Your payment details are updated, your account will be activated in 4-5 hours."
Are they robots?
Is there actually somebody on the end of the chat, is it possible to talk to a supervisor or someone that could help me give you money so my account doesn't expire?

Well, today my tools are going to be deactivated because my account is expiring.
Still no solution or feedback on the status of the issue relating to the fact that my valid credit card is stuck in a processing limbo in their payment system.
The biggest lesson learned is that subscription software & cloud based services are too risky for a professional production pipeline.
Imagine if I had employees and a huge deadline this week, I would have to explain to my clients that the reason I can't deliver is because Adobe can't process my credit card for whatever reason, and they deactivated my tools.
Now, I probably won't be able to work today but at least this situation as forced me to re-evaluate how I'm going to build my new workflows and those of my clients.
I was actually planning to convert my video production pipeline to Adobe Premiere but now, it's guaranteed I'm staying with Final Cut.
Same thing for my photo retouching & motion workflows, I'm stripping out every Adobe Cloud tool from it.

Double charged my credit card for software

Adobe double charged me for my software, then tells me, I need to call them back, I have been on hold for several hours trying to get a refund, not to mention it took me several days to get my software ordered correctly they kept entering my order wrong. Their customer service is completely incompetent.

Several times in the past I've had problems with companies double charging my credit card. I used to work for Visa as a consultant and learned that the credit card issuer is the best person to contact in this kind of situation. For example, if you call American Express directly and disput a charge, they will immediately credit your account and then do the work to contact the merchant (in your case Adobe) themselves. . Message edited by host to remove url.

HT1918 How do I get iTunes to charge my credit card instead of using up my apple credit balance?

My credit card is offering me a $5 statement credit if I spend at least $5 on iTunes. Problem is I have a large credit balance - how can I get iTunes to charge my credit card instead of using up my apple credit?

If you have a balance on your iTunes account then that will automatically be used for purchases before your credit card will be - you can't change how items are billed.
You could try gifting items to yourself, you can only gift via a credit card (I haven't tried it but I think that you should be able to gift items to yourself)
Gifting : http://support.apple.com/kb/HT2736

HT1918 I am trying to update my credit card information

I am trying to update my credit card information and itunes/ipad is telling me my security code is invalid even though im holding the card in my hands and clearly have the right number. I double and triple checked all digits of all the number, and still, it tells me invalid security code.

Change/Verify Account https://forums.adobe.com/thread/1465499 may help
-Credit card https://helpx.adobe.com/utilities/credit-card.html
or
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

Adobe trying to charge my credit card after I officially cancelled account on October 6, 2014

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