Adobe won't give me an activation number for CS2 re-install

Ugh, I am not a happy camper since Adobe was purchased by Macromedia.
I switched from Quark to Indesign. From the very beginning there was an issue downloading the new product (CS2) Studio.
It took hours many hours to get the support I needed to acutally finally launch and use the product even though they had my money for 2 months.
I only use InDesign infrequently at home for a particular project.
Recently, when launching recently, there was a error message stating some fonts and CMAP was missing
and suggested that I reinstall the product. Ok, that happens, went through the long download process (9 files.)
When I reinstalled, a required activation number was needed to make the product launch. After several calls to India, then US and back to India, etc, being passed around I was on hold for a total of over an hour, Adobe tells me they no longer have the "patch" needed to activate the software package Indesign CS2 Studios and I must pay $500 of whatever the fee is for an update.
In short, They would not give me the required activation number to make the product work and said that I must upate a program that I originally paid $1200 for.
I have been purchasing software for many years and I must say this is a first. and ....excuse me but what a bunch of bull.
Sounds like Adobe has become way to big and more interested in the bottom dollar than decent customer support of thier products even in this down economical time.
If there is a way to activate this program that I purchased, please let me know. I guess going back to Quark is an option......

Wondering who to contact as I now spoken with 5 different customer service reps since the 30 day trial came to an end on our CS2 Design Premium package. We had to reinstall it when the computer's hard drive failed. 30 days ago we contacted support as we couldn't get it activated. Was told to expect an email within 48 hours. Never received it. The user forgot about, until he no longer could use the program - that was Friday. I spoke with 3 customer service reps that morning - including one supervisor who hung up on me mid-sentence. We were promised again that an email would be coming in 24-48 hours resolving our issue. Well, it's over 48 hours now, so I called again - had to speak with 2 reps again - the first one told me they no longer activate CS2 and my only option is to upgrade - not an option! (buggy program "upgrade", extremely slow and expensive!) - I asked how long ago they stopped sending out links - she said they stopped 3-4 days ago - how convenient! Why was I promised then? I asked to speak with a supervisor - she said I had to call back as he was on a call. I called back and spoke with another gentleman who even after reading my case number notes, and me explaining the situation, tried 2 times to activate it for me - of course it didn't work - he again promised me an email within 24 hours to get this activated - once again - I am NOT holding my breath and am absolutely fed up and disgusted with Adobe. Why can't this be resolved???? We cannot be forced into purchasing an inferior product that decreases our productivity because it is so buggy and bloated.

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Follow us on twitter @VZWSupport

Can anyone give a good contact number for someone in the upper level of customer care

Duplicate post - please see:
can anyone give a good contact number for someone in the upper level of customer service
Message was edited by: Admin Moderator

Hello hazzard0011, I want to first and foremost say we truly appreciate your hard work and dedication to our country. It is our commitment to provide a top notch customer experience. My apologies that this hasn't been the case in your recent interactions. We can definitely submit feedback to our upper leadership regarding the matter. Can you please send us a direct message so that we can further investigate? Also, please share details regarding the initial issue. Here's steps to send a direct message: http://vz.to/1b8XnPy
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