After line repair - all nearby speeds increase - e...

Following recent repair to local underground line, all of my neighbours speeds have increased. We have suffered with less than one meg for 12 months, but now my neighbours are reporting between 2.5 and 3 megs.
Here are my stats. Router plugged in to the test socket 24/7. For past seven days. Connection just reset by a nice lady in India who has 'escalated' the matter for me. Can any of you kind souls on here offer any insight?
Line state
Connected
Connection time
0 days, 0:13:55
Downstream
2,144 Kbps
Upstream
448 Kbps
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
9.1 dB / 18.0 dB
Line attenuation (Down/Up)
49.0 dB / 31.0 dB
Output power (Down/Up)
18.8 dBm / 11.9 dBm
Loss of Framing (Local)
20
Loss of Signal (Local)
2
Loss of Power (Local)
0
FEC Errors (Down/Up)
119 / 8
CRC Errors (Down/Up)
4 / 2147480000
HEC Errors (Down/Up)
nil / 8
Error Seconds (Local)
6087
Speedtest is currently down for me but my most recent test this morning gave
1696 down, 448 up and IP Profile of 1250. (this has moved up over the week from 500 at the time of the fault)

did you notice if the uptime on the router was 7 days before it was reset? for a connected time of 14min you have a very large number of error seconds. have you tried the quiet line test to make sure there is no noise - dial 17070 option 2 and you should hear nothing. preferably with corded phone in filter at test socket where router is
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Similar Messages

Since line repair - all neighbours speeds double -...

Neighbours are all receiving over three megs now. I am stuck below 2, just over 1.
Not able to build up +3 days of connection time either as need to reboot router every 24hrs or so.
Unable to use Xbox LIVE, BBC iPlayer etc.
Speedtester says 1.7 down.
IP Profile at 1250
Router stats are:
Line state
Connected
Connection time
1 day, 4:30:51
Downstream
1,760 Kbps
Upstream
448 Kbps
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
8.4 dB / 19.0 dB
Line attenuation (Down/Up)
48.0 dB / 31.0 dB
Output power (Down/Up)
18.4 dBm / 11.9 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
49564 / 23
CRC Errors (Down/Up)
1543 / 2147480000
HEC Errors (Down/Up)
nil / 11
Error Seconds (Local)
686
Last time Roger commented that the line was noisy. BT engineer came out, worked on the line outside the house. Adjusted 'line resistance'
Any thoughts?

are you connected to the master or test socket or somewhere else? did you check RogerB post the last time 0
http://community.bt.com/t5/BB-in-Home/Poor-Broadband-speed/m-p/14217#M8397
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Stuck at 0.25 Mbps for 16 days after line repair

Hello,
I am currently experiencing some very slow broadband speeds following repair of a line fault. I believe it is due to a banded profile, although I'm not an expert.
We had terrible noise on our telephone line. As you can imagine, our broadband was severely affected. The fault was repaired on 18th June and now the telephone line is nice and quiet.
However, the broadband has failed to recover. It's now been 16 days since the repair and I've been pulling my hair out. I was told I have to wait 10 days or more for the broadband to recover. Can anyone explain why this is necessary? Contractually am I obliged to suffer an extended period of low speed following a repair? I'm sitting here staring at a solid 32 dB SNR margin whilst paying BT for an unusuable broadband connection.
I have paid for a 3G Modem and SIM card because the BT Broadband is currently unusable. Has anyone ever had success in recovering these type of costs from BT?
Any advice appreciated. Speedtests and router stats below (Draytek Vigor 2830n).
Thanks,
Brian
Signal-Noise Ratio Margin
Loop Attenuation

i agree you are in a banded profile and need to stay connected 24/7 for 3/5 days and the banding should release and noise margin drop down to 12/15db with corresponding speed increase. You then to remain connected as noise margin drops probably in steps of 3db until it gets to normal 6db
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Slow speed after line repair

Hi, we had trouble with our phone /BB and vision which were down for about ten days. fault was found to be the line between pole and the main socket into the house, The; B.T engineer replaced the line and socket; which sorted out the phone, but internet was still down. BB was showing as connected, but would not connect to internet and no BT vision service. Phoned BT and Indian lady guided me through different settings and after about half an hour we managed to get the hub to connect to the internet. The speed is very slow now and this is affecting our BT vision as well. I realise that it can take up to ten days for the line to reset to its best setting. can anybody help with the info obtained from our HH1.5 which is wired by ethernet cable to the computer with nothing else connected or running at time of speed test. Original BT speed test result: BT Speed test.08/06/2011 --2am Test1 comprises of two tests 1. Best Effort Test: -provides background information. Download Speed 5751 Kbps 0 Kbps 7150 Kbps Max Achievable Speed Download speedachieved during the test was - 5751 Kbps For your connection, the acceptable range of speedsis 2000-7150 Kbps. Additional Information: Your DSL Connection Rate :7136 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM) IP Profile for your line is - 6295 Kbps ==================================Latest Hub info shows: DSL Connection Link Information Uptime: 1 day, 10:57:05 Modulation: G.992.5 annex A Bandwidth (Up/Down) [kbps/kbps]: 1,119 / 1,148 Data Transferred (Sent/Received) [MB/MB]: 156.79 / 993.94 ========================================================================= DSL Connection Link Information Uptime: 1 day, 10:58:21 Modulation: G.992.5 annex A Bandwidth (Up/Down) [kbps/kbps]: 1,119 / 1,148 Data Transferred (Sent/Received) [MB/MB]: 156.80 / 993.94 Output Power (Up/Down) [dBm]: 12.5 / 0.0 Line Attenuation (Up/Down) [dB]: 13.5 / 24.0 SN Margin (Up/Down) [dB]: 9.0 / 31.5 Vendor ID (Local/Remote): TMMB / IFTN Loss of Framing (Local/Remote): 0 / 0 Loss of Signal (Local/Remote): 2 / 0 Loss of Power (Local/Remote): 0 / 0 Loss of Link (Remote): 0 Error Seconds (Local/Remote): 2 / 0 FEC Errors (Up/Down): 0 / 171 CRC Errors (Up/Down): 0 / 0 HEC Errors (Up/Down): 0 / 0 Line Profile: Fast Are these in line with what might be expected and should my profile return to the original settings?

you have now been upgraded to 21CN adsl2+. Your noise margin is very high but there is a 10 day training period after an upgrade so just leave it connected with no manual resets.
21CN is more aggressive if you have any noise on your line and what was a good connection with adslmax may not initially be a good connection with 21CN. However if you have a noise problem after training come back and someone will provide assistance
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Automatic reset after line repairs? And excessive ...

I returned from a trip to rural India, with excellent broadband, to find my home broadband has been unusable for the first two weeks of November, and is currently operating at 0.5Mbs, a quarter of its usual speed. This is due to a large cable fault and now repair occurring locally. I am only aware of this through word of mouth from the neighbours, no communications at all from BT.
Presumably the current speed is due to the line being dodgy and the frequent disconnections. My question is whether the line will automatically return to full speed when the fault is fixed?
It currently is not fixed, as the phone is off, and hasn't worked for a few days.
The other question is whether BT has made its broadband usage meter any less inaccurate than it used to be, as I seem to have managed to download 6GB mostly during the first off-time at the start of the month? I have been getting suspicious of the meter as I've run over the 10GB limit a few times recently unexpectedly. And no iplayer or online videos here to complicate matters, all far too slow!
Thanks,
Paul.

Hi Welcome to the community forums
Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html
once you have posted the information asked for then the community members can help you more
if using a hub 4 locate these lines located in the hub logs
Lines should look like this
19:11:29, 07 Nov. (2290101.460000) DSL noise margin: 7.00 dB upstream, 6.10 dB downstream
19:11:29, 07 Nov. (2290101.390000) DSL line rate: 448 Kbps upstream, 288 Kbps downstream
Thank You
This is a customer to customer self help forum the only BT presence here are the forum moderators
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Slow broadband after line repair

FAQ
<script type="text/javascript"></script> Test1 comprises of Best Effort Test: -provides background information.
Download Speed
71 Kbps
0 Kbps
250 Kbps
Max Achievable Speed
Download speedachieved during the test was - 71 Kbps
For your connection, the acceptable range of speeds is 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :4576 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps
If you wish to discuss these results please contact your ISP.
If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.
Your test has completed please close this window to exit the performance tester.
Please visit FAQ section if you are unable To understand the test results.
Ok so My line had problems and was fixed, over 24 hours ago but my profile is still limited at 135mb. The BT guys in India are worse thean useless and there seems to be no way of talking to someone who actually understand IP config limits and can re baseline this profile. The wait another 24 hours each time you talk to anyone at BT wears very thin.
Any suggestuions?

has your router managed to hold your connection without disconnections since the engineer visit?
If so and you profile has not increased by tomorrow then I would email the mods for assistance giving your account and phone number and a link back to this thread [email protected]
I think your profile may wll be stuck and need a 'kick' into action
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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Very slow connection after phone line repair

I had my phone line repaired yesterday with new cabling and new BT box for phone and computer.My phone is fine, but the hub for my broadband does not appear to be ok. the phone symbol on the hub did not light up at all this morning, and after restarting the hub and going back to default settings it is now glowing orange only. It was ok yesterday after being fixed. Very slow connection now. Should i keep everything on to see if it will right itself, or re-start yet again?
I have been looking on BT's options for fixing but can't seem to find anything. the connections in my area are fine so it can't be an outside fault

Which home hub do you have? Did you recently re-contract or change your package, as that will affect your hub phone.
As for the speed issue, it should get better if you leave it alone.
See Why has my speed dropped
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

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Capped (very slow) broadband speed after line repa...

Hello,
I have just had my BT line repaired due to a fault on the line 400 metres from my property. However, although the line is now fine and there is no crackling and a normal dial tone, my broadband speed seems to be capped at 273 kbps download and 811 kbps upload speeds. It won't go any faster. Before I would get roughly 2.5mb. My noise margin is 8db (it has always been quite low) and line attenuation is 58.5db (I am a fair way from the exchange).
Is there any way to manually reset the IP profile so that it goes back to normal or do I have to wait until the exchange server thinks my line is "stable"?
Any help much appreciated...
Many thanks.
Solved!
Go to Solution.

welcome to the BT community forum where customers help customers and only BT employees are the forum mods
from the information you have provided you are on 21CN adsl2 and your profile will be correct as it changes as and when your conenction speed changes. problem is probably your low connection speed
in order for the forum members to help please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester (MAC users may have problems). when first test completes then run diagnostic test and post the results .
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Satellite R830-1GZ - CPU usage high ( 25%) and fan speed increase after wakeup

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Thank you for your reply.
I was using the mouse without installing the software that came with it (IntelliPoint), which seems to have been necessary to obtain the latest driver. So I've installed the latest driver now, but... I've still come across the same high CPU usage problem after wakeup.
If your suspicion is correct, should disconnecting the mouse before putting the computer to sleep (hopefully allowing the process that controls the mouse to close properly) stop this problem from occurring when it wakes up?
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Thanks again for your help.

CC 2014 trial. MPEG MOVIE clips flickering on my time line! after render, and after export. tried all kinds of sequence settings,taking out transitions and effects ,even the audio tracks.....still flickering. They play fine outa the project files!? HELLL

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We can not see your computer, your settings or even know what your source files are because we are not in the same room as you are!
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After an auto-update installation this morning a dialog box appeared asking if I want Firefox to return to its default state. I stupidly said yes and now have lost all my Speed Dial thumbnails, URLs, and saved passwords. Is there a way I can undo this to return to the way Firefox was set up and working yesterday?

Thanks for the response. Of course, I did not back up my profile, so I guess I'm going to have to recreate everything.

After I Repair The Permissions On My Mac Pro, Then I Verify The Permissions And They Have To Be Repaired Again And Again. Why Does This Happen All The Time. Please Reply, James

Hi,
After I Repair The Permissions On My Mac Pro, Then I Verify The Permissions And They Have To Be Repaired Again And Again.
Why Does This Happen All The Time.
Please Reply,
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As long as the report ends up with 'Permissions repair complete' then, as far as permissions go, you are fine. You can ignore the various statements in the report:
Permissions you can ignore on 10.5 onwards:
http://support.apple.com/kb/TS1448
Using 'should be -rw-r--r-- , they are lrw-r--r--' as an example, you will see the that the permissions are not changed, but the | indicates a different location. This is because an update to Leopard onwards changed the location of a number of system components.
Poster rccharles has provided this description of what it all means:
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Banded Profile after BT repair

I've been doing a lot of reading over the last few days and believe I have a Banded Profile. I suspect the answer to my question is going to be "Wait until you have had a stable connection for three days and it'll be lifted" but I have a few questions.
History:
Moved into this house mid 2010. Signed up for BT Broadband, phone and BT Vision. Broadband was about 2 Mbps download. Line was a bit crackly. Broadband often dropped when the phone rang.
BT came out and cured the noise BB was up to 3.5-4 Mbps. Bought the BT BB Accelerator Plate. Fitted and 48 hours later had 8-10 Mbps. Hub used to restart once every 2-3 months. No issues no problems.
Until 2 weeks ago.
The Problem:
One day the phone line was very noisy. The broadband constantly dropped and often would not get a connection for hours. When it did it might last 5 minutes. Long story short it was a fault in the line between the street pole and the master socket. Once replaced the line was clearer than ever and the BB was back on.
It was running at 10 Mbps for the best part of a day AFTER the line was replaced. I tested by picking up the phone and making calls inbound and outbound. Nothing caused it to drop. Until the following morning when the hub rebooted itself. Thinking this was just a part of the checks it does now the line was back I ignored it until I realised the speed is down to 3,072 Kbps.
Speaking to BT they mentioned i had a high "Noise Margin" and unable to get a decent explanation other than just wait and it'll come back, I started Googling and found this site. Much reading later (and I HOPE understanding) it appears I have a Banded Profile. I have noticed the general advise is wait until you have 3 days without an interrupted connection before asking for help. Previously I was rebooting every evening and morning on the advise of a work colleague. I got to 3 days uninterrupted earlier today. Came home at 6pm, checked the router stats and found it must have rebooted around 12pm (which should have taken it over 3 days) I checked the speed and it's 3,072 Kbps still. My upstream has increased from 1,038 to 1,138 Kbps. With that the Upstream Noise Margin has dropped from 9.7 dB to 6.3 dB, but why not my downstream Noise Margin? Downstream is still 14-16 dB.
I realise the banded profile is imposed because the constant reboots made BT think it's an unstable line - which it was DURING the fault. However i had a good 18 hours or so with 10 Mbps (with no hub reboots) after the repair only for one hub reboot to apparently cause the Banded Profile (or at least be the one that cause the Banded Profile to be invoked).
Am I correct in thinking 6 dB is best/optimum Noise Margin?
Do I have to wait another 3 days (or more) for the downstream to be adjusted separately?
I can't believe there is still a fault with the line. The line was fine all the way to the street pole but the engineer suspects the line to the house was very old and possibly had a break.
What if I can't get back the old speed I had? It's not life and death but it's infuriating to have 10 Mbps for 2 years, have something fixed and then get about a third of that...
In case it helps stats today
ADSL Settings
VPI/VCI 0/38
Type PPPoA
Modulation G.992.5 Annex A
Latency type Interleaved
Noise margin (Down/Up) 14.6 dB / 6.1 dB
Line attenuation (Down/Up) 32.9 dB / 14.8 dB
Output power (Down/Up) 17.1 dBm / 1.7 dBm
Loss of Framing (Local/Remote) 0 / 0
Loss of Signal (Local/Remote) 0 / 0
Loss of Power (Local/Remote) 0 / 0
FEC Errors (Down/Up) 537 / 0
CRC Errors (Down/Up) 0 / 0
HEC Errors (Down/Up) 0 / 0
Error Seconds (Local/Remote) 0 / 0
Thank you
Solved!
Go to Solution.

Like this?
ADSL line status
Connection Information
Line state Connected
Connection time 0 days, 09:12:37
Downstream 3,072 Kbps
Upstream 1,135 Kbps
ADSL Settings
VPI/VCI 0/38
Type PPPoA
Modulation G.992.5 Annex A
Latency type Interleaved
Noise margin (Down/Up) 14.5 dB / 6.2 dB
Line attenuation (Down/Up) 32.9 dB / 14.8 dB
Output power (Down/Up) 17.0 dBm / 1.7 dBm
Loss of Framing (Local/Remote) 0 / 0
Loss of Signal (Local/Remote) 0 / 0
Loss of Power (Local/Remote) 0 / 0
FEC Errors (Down/Up) 642 / 0
CRC Errors (Down/Up) 0 / 0
HEC Errors (Down/Up) 0 / 0
Error Seconds (Local/Remote) 0 / 0
If so it was a copy and paste error.
Not doing any more manual reboots/restarts....
BTW are those FEC errors an issue? I didn't think so, but i've already misunderstood one thing so far...

Need help please with a recent line repair

to cut a very long story i lost my phone line completely 8 days ago i reported it to my ISP and after 5 days i got it back... now they had to replace the cable running from the telegraph pole to my house for some reason thats where the fault was i thought great well done... couldnt wait to get home and get back on the net .... but to my horror it was so slow taking about 1-2 mins for a page to open and its still pritty poor now takes about 30 secs to 1 minute for a web page to open...been intouch with my ISP im having no joy telling me its all fine nothing wrong i done tests and this and that with them and they seem happy with my connection and speed ...but im telling them that before the repair i was getting between 2.8 and 3.2 MB now im lucky to be getting 1 MB ...one guy even said he couldnt understand why im not happy with the service ...now there telling my its my profile through the line has been changed and ill have to wait for 10 days and checking and testing and doing things over and over again and segesting its my computer and set up ect ...
i have been at this for a week now what can i do ??? please someone help is it the new line or is it my ISP ??
but i keep telling them it was all fine before and theres nothing wrong with my set up or my computer because the lap top is the same with the Ethernet cable plugged in so they both cant be the problem ..i have had them both checked at a cost of £65 with a computer tech guy at the shop he said they are clean and healthy systems !

Hi Tony,
There is a peice of equipment within the exchange which 'optimises' the speed of the broadband based on what the line is capable of. When you have had the recent fault on the line it is likely this equipment picked up the fact that the line wasnt capable of the speeds you were getting and has 'restricted' the speed to give you a stable connection.
The equipment is there to try and offer you a stable connection for your Broadband (better to have a slowwer speed all the time than a super fast speed for 5 minutes of the day).
Unfortunalty this can be 'confused' when you have a fault on the line and reduce your speed to compensate for the bad line. It should automatically 'optomise' the speed over a 10 day period and the problem should sort it self out.
You can request your ISP to check this and make sure your line is set up corrcetly after the recent fault, but to be honest it can easier to wait the 10 days (as it is likely the people you speak to are not fully aware of this part of the line/Broadband or willing to help)
It is also possible that the repair has had a negative affect on what the line can suppport (this can happen but unlikely to decrease your speed by something which you would notice) and the only soultion for this is to speak to your isp (if they are happy with the speed you are now getting you might not have much luck).
It sounds like your ISP aren'y very helpful and have 'fobbed you off' for the ten days with out just telling you why, if it was me at this point I would consider an alternative ISP.
Hope that atleast explains why they told you to wait ten days. :-)

After line repair - all nearby speeds increase - e...

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