After up grading to Adobe Reader XI why can't I open any PDF files?

I am running windows vista and had been using Adobe Reader 8 - when I upgraded,  can not open any PDF files. When I attempt to open a PDF file, I receive the following messages:
Update available
Please take a few seconds to update Adobe AIR and get the very latest features. Acrobat.com cannot continue until you update Adobe AIR.
after attemptng to down load the "update" I receive the following message.
Sorry, an error has occurred
This application requires an update to Adobe AIR but downloading that update was not successful.
I have uninttalled all of my Adobe freeware & reinstalled statring with "adobe AIR" then "adobe Reader" and then attempted to opne a PDF file only to see the same  message
Update available
Please take a few seconds to update Adobe AIR and get the very latest features. Acrobat.com cannot continue until you update Adobe AIR.
Agein after attemptng to down load the "update" I receive the following message.
Sorry, an error has occurred
This application requires an update to Adobe AIR but downloading that update was not successful.

Thank you Pat,
I have already been there done that. I first  Un-installed all of my adobe freeware (reader, flash player, air. etc) then started reinstalling. First I reinstalled reader (latest version Reader X), same error messages. added AIR (latest version not listed - Last updated April 1st, 2012 -
maybe that should tell me something), same error messages. I un-installed these two and reinstalled AdobeFlash Player,Adobe Shockwave Player,&Adobe Media Player, verifying that each worked after each reinstall of the next program everything was OK until I put Reader back on (NOTE: I dug all the way back to version 8 & still had the problem). for some unknown reason I finally right clicked on a PDF file on my desk top & was greeted with a the drop menu & he option of "open with" for fun I clicked on the "open with" & found that I had two options the first was a white Icon with the Stylized A and labeled Acrobat.com the second was the normal red Icon we all know & live
when I reset the default to the normal red Icon everything began to work just as I have always had adobe reader work. Now I have no clue how or when I picked up the "Acrobat.com" program even worse it does not show up under programs on the control panel. When I have a few moments this evening, I will run a search for "Acrobat.com" & hopefully be able to remove it from my computer.
Bottom line I don't know how I got the program which seems to have caused the breakdown of adobe reader but by resetting the default program to open PDF files it is now working as it should
Thanks for the suggestion.
Sincerely,
Richard L. Cornick
Contact information: Cell (562) 522-5504;  Fax: (562) 531-0684

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