After Upgrade can't preview/download from the ITunes Store-I have internet

I just upgraded my ITunes and now am unable to preview anything from the ITunes store. I can listen to the radio from ITunes fine-I definately have internet-I've browsed through help and emailed for help! Anyone know what to do?? I get a message saying 'make sure your internet connection is active and try again'

Received email response from support and works fine now. Thank you so much! Highly advise anyone else to do the same as the response was clear and fast!

Similar Messages

  • Why can I not download from the iTunes Store??

    I bought an album from the iTunes Store via my iPhone 5 and despite the fact that I have a strong 4G signal, it is telling me that one track is going to take over 42 minutes to download! I checked the speed on Speed Test and it showed 32mbps download and 10mbps upload. EE told me that as nothing else is affected (I can connect to other apps such as You Tube and Safari fine) then it must be a fault with my iPhone or iTunes. They also mentioned that there was a known issue with update 6.1.3 where the handset showed an LTE signal when there was actually none. Anyone aware of this?

    Try logging out of your account on the iPad by tapping on your id in Settings > Store and then log back in and see if it then works.

  • Can the first generation iPad play an 720p HD video downloaded from the iTunes store?

    Hello fellow Apple users!
    I am just wondering if the iPad 1 could play a 720p video downloaded from the iTunes store.
    I'd love to watch a movie in HD but I don't wanna waste money on something I can't consume.
    Thanks a lot!

    1. Double-click the Home button to see all Inactive Apps in Task Bar
    2. Hold the Apps down for a second or two until you see the minus sign
    3. Tap the minus sign to close App
    4. Tap center of screen to return to Home Screen
    5. Reset iPad. Hold the Sleep and Home button down for about 10 second until you see the Apple logo. Ignore the red slider

  • My PC is no longer permitting me to play tunes from my playlist library or even preview songs from the iTunes store.  The diamond isn't even moving on the bar when I try to play songs.  Any suggestions?

    My PC is no longer permitting me to play songs from my playlist library or even preview songs from the iTunes store.  The diamond isn't even moving on the bar when I try to play songs.  I have installed the most current version of iTunes and have verified that my PC is authorized.
    Any suggestions?

    Hello WashDC,
    The following article can help get iTunes to produce output normally again.
    iTunes and QuickTime for Windows: Audio does not play or plays incorrectly
    http://support.apple.com/kb/TS1362
    Cheers,
    Allen

  • Why am I missing artwork only and exactly for the albums I downloaded from the iTunes Store when I then sync them from PC (non-Mac) to my iPhone??

    Why am I missing artwork only and exactly for the albums I downloaded from the iTunes Store when I then sync them from PC (non-Mac) to my iPhone??
    And why can I not find a way to post this message to Apple Support without paying 35 Euros?

    Thanks, randers4,
    I don't do auto-sync. Too much music on my PC for that. I manually copy and/or delete.
    And I did delete the iTunes-acquired albums from the phone and then copied them back on:
    No change...

  • Can rent a movie from the iTunes store on my computer, and then stream it to my apple TV (2nd gen)?

    Can rent a movie from the iTunes store on my computer, and then stream it to my apple TV (2nd gen)?

    Thank you alleycat. I have two rental movies in my iTunes library in the rentals section top left of the window that have not been played. I have home sharing turned on on both my apple TV and my Mac. Both machines are completely software updated. I can see all of my owned movies in the Computer>Library>Movies section of the menus, but neither the rentals themselves nor a rental fouler are anywhere to be found on the apple TV. I dropped by the apple store on the way home from work and they suggested that it should be working just as you described, and suggested a restore, which I've performed. Still no rentals from the Mac library are visible on the apple TV. Any ideas?
    Riversmith

  • I can't upgrade to Yosemite, keep getting an error message when I try to download from the app store.  Have check reqs and have them all.

    When trying to download from the app store I keep getting an error message saying "this version of OSX 10.10 cannot be installed on this computer"; however, when checking the requirements I have them all. 
    Specs
    Macbook Pro 15 inch
    OS X 10.7.5
    4GB of memory
    >120GB of storage available

    MacBook Pro (Mid/Late 2007 or newer) is required. You've not indicated which one you have. If yours is one of these, then http://www.apple.com/support/mac/app-store/contact/
    27" i7 iMac (Mid 2011) refurb, OS X Yo (10.10), Mavs, ML & SL, G4 450 MP w/10.5 & 9.2.2

  • My itunes downloads from the itunes store stop   I cannot get them to resume

    Twice now I have been unable to complete download installations of music purchased from the iTunes store. 
    I just received the preordered Beatles album, it is in my itunes downloads, indicates the download arrow moving at the top of the screen but nothing is happening.  It has been 10 hours now and nothing is working.  It shows up in albums, but is light gray and does not play, it shows up in downloads, has as circle next to it, again...nothing.   I tried to troubleshoot following the support suggestion that instructs to shut down the computer.  Itunes won't allow this to complete.  I receive the messsage "THE ITUNES STORE IS DOWNLOADING - ARE YOU SURE YOU WANT TO QUIT"? 
    NOTHING IS WORKING...HELP....PLEASE?

    The very first thing that I would try is to restart your iPad and try again. Hold down on the sleep/power button until the slider appears on the screen and slide to the right to power off. Hold down on the sleep/power button until the Apple logo appears on the screen to resetrt the iPad, after it starts up, try the download again.
    Another thing to try is to reboot your router. I realize that your WiFi is working, but sometimes this can kick start problematic downloads. Unplug it from power for about 30 seconds and then plug it back in again. Try the download again after the router starts up.
    Something else to try that involves a few more steps ..... Close the iTunes Store app. Sign out of your Apple ID. Reset the iPad and then try again.
    Double tap the home button and swipe up on the iTunes Store thumbnail preview window to close the app. Tap the home button. Go to the home screen. Go to Settings>iTunes & App Store> Apple ID. Tap your ID and sign out. Reset the iPad by holding down on the sleep and home buttons at the same time for about 10 seconds until the Apple logo appears on the screen and then let go of the buttons and let the iPad start up.
    Go back to Settings>iTunes & App Store>Apple ID. Sign in. Go back to the iTunes Store app and try to resume the download.

  • I cannot play a movie I just recently downloaded from the iTunes store

    I cannot play a movie I just recently downloaded from the iTunes store

    I purchased an album from the iTunes store VIA the wish list Purchase option.
    The 2 albums and 3 songs were purchased.    However, one of my songs was stuck in the "Computer is not authorized / Already Authorized" loop.  Where it asks me to authorize a song, but then says the computer is already authorized and doesn't play the song.
    I noticed looking at "Get Info" there were two key differences.
    The songs that were valid and would play have:
    Kind: Purchased AAC audio file
    Purchased by: **********
    Account Name: *****@gmail.com
    The one song that would NOT play and caused the authorization loop has:
    Kind: AAC audio file
    Purchased by:   <this field was NOT PRESENT like it was on the other files>
    Account Name: *****@gmail.com
    (**** = redacted, however the two Account Name fields were identical)
    As you can see, the Account name match, but the "Purchased By" field is missing and the Kind is not marked as "purchased".
    THIS IS A BUG.  As the entire album was bought under the same method, same time, and same account, yet, one file is improperly tagged, and does not play.  The trouble file was found in iTunes store, added to Wish list, and purchased in the same session, no other log-off, shutdown, or iTunes restart to cause a selection of anouther account name.
    This leads me to believe that iTunes is not properly tagging a file after it is downloaded that it has been purchased, thus, causing the loop.
    Apple can't blame anyone else here, as only apple hardware and software were involved in this.  MacBook Pro, OS X 10.6.  iTunes 10.7 (21)

  • I am unable to see a song from iTunes music that was downloaded from the iTunes store

    I downloaded a tune from the Itunes store and when I try to add it to a project in iMovie, it does not show in the Music list. Is there way way it can be shown to use it in an iMovie project?

    Weird indeed, but I have seen this before.
    Close and repopen iTunes. Close and reopen iMovie.
    Still not there?
    Reboot your Mac.

  • Problems downloading from the iTunes store.

    I purchased and downloaded an album from the iTunes store.  The album appears in my 'purchased' category, but not on my regular music screen or 'cover flow' on my iPod.  Any idea what I can do?

    No 

  • Can I get apps from the iTunes Store to work on my MacBook Air?

    how do i get apps from the iTunes store to work on my macbook?

    Apps from the iTunes store are only for ios based devices. ie iPad or iPhone
    If you want an app for your Macbook use the App Store on the toolbar and you can purchase a mac version if it exists.

  • TS1702 Having problems with Security questions to be able to download from the iTunes store

    Having problems with Security questions to be able to download from the iTunes store

    Security questions
    Read this note for information on how to reset the security questions http://support.apple.com/kb/HT5312
    This user tip may also help you Security Questions

  • How do I find out which apple ID my computer is associated with so I can enable automatic downloads in the iTunes store?

    I'm trying to enable automatic downloads in the iTunes store for iCloud and i keep getting an error "your computer is already associated with another Apple ID" but I don't know which it could be? I've tried to look under Manage Devices in my iTunes account and I can't find my computer. Is there any way to find out what Apple ID my computer is associated with on my computer and not thru iTunes?

    Here's a compatibility guide by a 3rd party.  I can't attest to the accuracy.
    http://roaringapps.com/apps:table/tags/_a/index_tags/_a

  • My account balance was deleted and now I can't purchase anything from the iTunes Store

    I redeemed a $100 gift card about a month ago, used barely any of it and now the balance has been deleted from my account. I added another $40 in gift cards today and still cannot purchase anything from the iTunes Store. A red message pops us telling me to contact iTunes Support. How can I:
    1) Recover my account balance?
    2) Make a purchase?

    Try logging out of your account on the iPad by tapping on your id in Settings > Store (Settings > iTunes  & App Stores on iOS 6) and then log back in and see if it then works.

Maybe you are looking for