After upgrading to 8.0 the add-on compatability tool runs and the Getting Started web page loads every time the browser starts.

After upgrading to 8.0 from 7.0.1 every time I start FF I get the add-on compatibility tool to run and the Getting Started web page loads along with my homepage in separate tabs as well. So far I have tried running the installer again, disabling all add-0ns and custom settings and restarting and turning off automatic updates. Nothing worked there. I got the same behavior each time. I don't know what else to try other than a full uninstall and reinstall. Something I'd like to avoid if it's possible because of the time involved. This is the second time I have posted regarding this issue. The first time I didn't get a response. A solution or a possible workaround would be greatly appreciated if anyone knows of any. As a staff member and a global forum moderator for an anti-virus company I understand how hectic things can be at times but some feedback, good or bad, on this issue would be very welcomed! Regards, Ritchie...

Hi michaell, thanks for the reply. I tried everything in the Preferences are not saved link you provided and nothing worked there. If creating a new profile will delete all my add-ons and custom settings I might as well just do a complete uninstall and reinstall. That actually would be easier. That article told me how to save my bookmarks though so I don't have to loose those which is nice. I don't know if this makes any difference but there is a discrepancy between the preference file in the article which is: prefs.js and what's showing on my PC which is: prefs with no .js suffix. I tried to rename the file to prefs.js and restarted. No luck there either. It just created another prefs file. I guess we've pretty much exhausted all the avenues to try! I'm just going to go ahead and do a reinstall when I get the time. Thanks so much for your help michaell. I do appreciate the effort. Regards, Ritchie...

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