Agent Dashboard Profile

I am seeking information about the user profile that is named in the Agent Dashboard, and how these are set-up. We are using CRM 4.0 Web Client. This particular agent dashboard screen is located on the main default login page of the web client and by clicking on the date in the lower right corner of this main page.

Hi
Sorry for the delayed reply i havnt looked in to ibots for last few months...
Steps to configure device..
After login into analytics....click on ur username u used to login and select My Account..there u can Add email..
As for as i know u can do this only if u are sending ibots to few users...
we have to create SA system subject area as shown in below URL
http://oraclebizint.wordpress.com/2008/04/25/oracle-bi-ee-101332-sa-system-subject-area-autoloading-profiles-and-bursting/
please send a test mail to [email protected] i will send u a doc with screen shots on how to add Device..
Apologies again...for the delayed reply

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Error after creating a new item in 'Case Worker'-- 'Agent Dashboard'-- 'Task Details' screen

In 'Case Worker'-->'Agent Dashboard'--> 'Task Details' screen, I have created a item named 'YEARS' using 'Create Item' in 'Personalize Page' screen. It is not going to tasks page and giving error as "
oracle.apps.fnd.framework.OAException: No entities found, entityMaps not defined for attachment item (YEARS)." How can I remove this field now..

Please see the suggested solutions in the following docs.
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Thanks,
Hussein

Agent Dashboard - system information

Hi,
In WebIC, when you click on date&time displayed on bottom right corner, an agent dashboard pops up.
In CRM 4.0 or 5.0, SID along with client is visible in WebIC Agent Dashboard. This is very useful to let you know in which system you are working on, especially when you have multiple clients in DEV or QA.
Unfortunately, in CRM 2007 I haven't been able to see this SID & client information.
I came across SAPNOTE 972520, but our system already contains this note.
Is there a configuration required somewhere to define what information should be visible in "system information" part of agent dashboard?
Any help would be appreciated.
Regards,
Kaushal

Seems like SAP has switched methods in class CL_CRM_IC_SYSTEM_INFORMATION
For getting system information they used method SYSTEM_INFORMATION_TO_STRING
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You can check this in page AgentDashboard.htm of component IC_BASE
line 109 (depending on system status)
Best regards
Michael

Agent Dashboard

Hi All,
can you please tell where I can enter the phonenr in the Agent dashboard or does it come directly from the CTI System? lookt at the picture I sent.

Hi All,
I have got the answer of this question.
However not every CMS system might be prepared to process this information – so it is recommended to align with your CMS vendor before starting to use this new feature. Changes in agent to channel / queue assignment that happen on CMS side are transferred to CRM via the (also already existing) userChanged ICI SOAP message.
Thank you & Best Regards,
Yoro

Agent DashBoard Issue

Hi All,
After adding some action box Trabs Group, I can't see my agent dash board anymore. I have checked all the slots. Even after swtiching back to the defualt Action box, I still don't see my dashboard. I'll appreciate your comments and solotion.
Thanks
Umar

How did you solve this message? I am having the same problem

Erros in Agent Inbox Profiles for Account Factsheet

Hello All,
I need my service request and service orders to appear in the account fact sheet in the interaction center role
For the missing customization I go to CRM-Interaction Center WebClient-Agent Inbox-Define Inbox Profiles where I have created a z profile screen shot attached
When I try to add my custom transaction type
The system gives me the error message below
Entry ZRVR does not exist in crmc_aui_maincat
Kind Regards
Atul

Hello,
You may want to follow the system instruction, and maintain entry in the given table.
This can be found in the SPRO here :
Interaction Center WebClient->Agent Inbox->Inbox Search Definitions->Define Item Types for Searches
Best regards,
Sylvain AGUETTAZ

Agent Privileges / Profiles

Hi all,
does anybody know what privileges / profiles an odi agent user requires. We try to avoid a user with "Supervisor Access Privileges" in our odiparams file.
Regards,
Jens

Hi all,
it seems that the odi agent or the at least the "internal" ODI API requires "Supervisor Access Privileges". See below the error message from our agent.log.
Regards,
Jens
[2013-09-24T16:47:02.751+02:00] [] [NOTIFICATION] [ODI-1128] [] [tid: 10] [ecid: 0000K5GS0jl7y0qTGMy0Sf1IGQNa000001,0] Agent ODIAGENT01 is starting. Container: STANDALONE. Agent Version: 11.1.1.7.0 - 02/03/2013. Port: 56101. JMX Port: 57101.
[2013-09-24T16:47:05.764+02:00] [odi] [ERROR] [] [oracle.odi.core] [tid: 10] [ecid: 0000K5GS0jl7y0qTGMy0Sf1IGQNa000001,0] odi.core.security.SecurityManager.createAuthenthication(suservisor, pwd,runasuser) detected user: ODI_BATCH is not supservisor
[2013-09-24T16:47:05.777+02:00] [] [WARNING] [ODI-1436] [] [tid: 10] [ecid: 0000K5GS0jl7y0qTGMy0Sf1IGQNa000001,0] Error retrieving ID statistics for repository ODIREP22.[[
oracle.odi.core.security.PermissionDeniedException: ODI-10164: Only supervisor user can invoke this API.

SQL SERVER AGENT DASHBOARD and Monitoring system

Hi
we are shopping around for a SQL SERVER management system where users that are not familiar with SQL can monitor Jobs and Job steps. Users will be able to see when a job failed and restart the job (if allowed) or call DBAs if needed based on instructions.
does anybody know of such a tool that would help operations peform their job?
thanks
eddy
eddy.a

Sorry mistakenly marked as proposed answer.
Sql Server 2012 has come with so many nice features which has helped me also to get validated so many stuffs in on place and that is called as Policy Based Management. Here I need to register all required servers and then all applicable policies will be
validated by executing them on daily or whenever you like.
Also Central Management Server:
An instance of SQL Server that is designated as a Central Management Server maintains server groups that contain the connection information for one or more instances of SQL Server. Transact-SQL statements and Policy-Based Management policies can be executed
at the same time against server groups. You can also view the SQL Server log files on instances that are managed through a Central Management Server. Versions of SQL Server that are earlier than SQL Server 2008 cannot be designated as a Central Management
Server.
Transact-SQL statements can also be executed against local server groups in Registered Servers.
More on below link:http://msdn.microsoft.com/en-in/library/bb895144.aspx
For question on SSRS, there is option to embed buttons and by which you have option to put some commaned to execute like you can call some batch file to execute some jobs on other servers by using osql and others. This way you can try and check.
Santosh Singh

ISE 1.2 Profiling - User Agent attribute incorrect

Hi all,
Just troubleshooting some profiling issues and have found that multiple devices are profiling incorrectly eg MAC OSX profiling as Apple-Device. Basically the issue is the user-agent string profiled by ISE is incorrect meaning that only the OUI is matched. During the BYOD onboarding process, non Internet Browser, applications and services (games and OCSP Daemons etc) are presenting their specific user-agent strings eg "OCSPD\1.0.2" to ISE resulting in incorrect profiling.
Does anybody have any suggestions on how to resolve this issue as it is resulting in about 50% of devices been profiled at the "top level" ie Apple-Device or Windows Workstation (anything based on User-Agent). Can any one explain whether profiler works on the basis of first agent received, last agent received and why it doesn't hold onto a list of presented agents to make a decision? In my mind this is a pretty big issue in that some of the more popular device profiling policies are based on a user-agent string thus potentially preventing you from defining tight Authz policies eg IPAD only etc

"Unless you have suppression configured, ISE will continue to collect profiling data and will re-profile a device as long as a rule with higher certainty factor is hit. However, if the certainty factor is the same the device will remain at its originally profiled group."
The suppression feature will not affect the re-profiling of a device. The suppression only affects the logging on the MnT node. Since the Profiling is a PSN function the suppression has no affect on the outcome of a profiling event.
You are correct in that a rule with a higher certainty factor "wins" and this is the profile that is chosen. Again, an understanding of how profiles work is not the issue here.
For example say only the RADIUS and HTTP probes are being utilized for an endpoint. There are two endpoints one is a iPad and the other an iPhone. The endpoint attributes that are known about the device are the MAC OUI and the useragent.
Based on the default profiling rules there are two three things that need to be identified either an iPhone or an iPad. The first common item is that the MAC OUI is identified as apple. This increases the certainty factor by 10. The second is either the HTTP User agent containing either iPad/iPhone or the DHCP hostname containing either iPad/iPhone. Both of those conditions would increase the certainty factor by 20 for a total of 30. Since DHCP is not being used in this example we can remove that for a possibility and say that for an iPhone to be profiled as an iPhone it must both have a MAC OUI of apple and the useragent must contain iPhone. Same goes for iPad, but iPad in the useragent.
Like smcbridebpc stated every application that uses HTTP will have a useragent string. The profiler rules assume that the useragent that is being used contains either the word iPhone or iPad to distinguish these types of devices. If an application on the device sends a useragent string such as "OCSPD\1.0.2" which is obviously the OCSP Daemon. This useragent string is "stuck" on the endpoint and no other usable useragents can be used to profile the device. Therefore a race condition exists and depending on the application that wins determines if the profiler will be accurate or not.
The only two solutions that I can think of would be to have a useragent filter that would allow you to manually filter out useragents like "OCSPD\1.0.2" (or the ISE developers could filter known unusable user agents out on the backend) OR everytime a new useragent is presented to the profiler for a device the useragent is joined to a list of useragents.
If the useragent was overwritten everytime a new useragent was presented then it would cause the device to be reclassified everytime the different applications presented useragents which would not be good.
It does look like a bug may have been filed and marked as fixed in release pending, but the bug notes do not list enough information to identify if this is the same issue that we are seeing.
https://tools.cisco.com/bugsearch/bug/CSCuj45373

Agent workmodes greyed out

Hi Guys
We are working on CRM 4.0. Our SAP CRM is integrated with third party CTI vendor i.e Interactive Intelligence. All the integration is done and we can see the channels and queue information appearing on the agent dashboard from the telephony system. But the agent workmodes Ready/Not Ready appear on the webclient, but they are greyed out. So we can't activate any particular mode, so we can't simulate any calls. What is the reason behind those workmodes being greyed out.
Your help would be highly appreciated.
Thanks
Hari

Hello.
We had the issue with the Agent Workmode options disabled or 'Greyed out'
We have a generic simple install of CRM 6.0 on Netweaver 7.0.1 Oracle 11.
We had a successful installation in QA, but when we pushed a database restore (Oracle) to create our Production Server, this issue arose.The Agent Status button became grey and we could not make calls inbound/outbound. The BCM however could make calls.
Fix:
1. We deleted the CRM configuration and followed the SAP Guide on installation (Rule, RFC, Channels etc) 1 hour.
2. We noticed in the ICM Trace (/nsmicm) => Trace=> Display Trace that the below memory error appeared
[Thr 01] DpRqQInit: use protect_queue / slots_per_queue 0 / 2001 from sys_adm
[Thr 01] **** INFO SHM 31 in POOL 10     9386 KB estimated      6238 KB real (   -3148 KB    -34 %)*[Thr 01] MPI: dynamic quotas disabled.
[Thr 01] MPI init: pipes=4000 buffers=1279 reserved=383 quota=10%
[Thr 01] CCMS: initialize CCMS Monitoring for ABAP instance with J2EE addin.
[Thr 01] CCMS uses Shared Memory Key 73 for monitoring.
[Thr 01] CCMS: SemInMgt: Semaphore Management initialized by AlAttachShm_Doublestack.
So we changed this in the RZ10 Instance Profile (search for 'ipc' ) and we adjusted Pool 10 from 1.5gb to 2.0gb.
===
Also watch your SICF services (Tranaction /nsicf )
The Core one that stops logins first is         /default_host/sap/bc/bsp/sap/crm_ui_start
Activate at the 'Indvidual' level, not the Folder Level. Erratic issues arise, don't just activate everything. Be specific.
It took several notes to compile the necessary services for SAP CRM 6.0 Netweaver 7.01 and BCM 6.0.10.26
(We hotpacked to Hotpack 26)
The Notes we used were
SAP Note 517484 Inactive services in the Internet Communication Framework
SAP Note 1295006 - Mandatory SICF services for IC WebClient
SAP Note 1115493
SAP Note 517484
The BCM and VU's once installed are normally stable. Get your Windows Administrator to give you access to the logs. They provide a wealth of troubleshooting information.
Look specifcally in the "ALL VU" logs, Core Logs (This refers to the Core Switch the network or VLAN is configured)
Good transactions to Trace the CRM interactions are as follows:
1. /ncrm_bcm_adm   * Maintain Connections
2. /ncrm_icm_mcm_ccadm * Maintain System Settings
3./ncrm_icm_emailx * Define E-mails
4. /ncrm_ic_ltx_urls   * Define URL and Parameters

Too Slow - Domino 6.5.4 with access manager agent 2.2 ?

I don't know how to tune Domino 6.5.4 with access manager agent 2.2?
I think AMAgent.properties is not good for SSO.
Please help me to tune it.
# $Id: AMAgent.properties,v 1.103 2005/09/19 22:08:34 madan Exp $
# Copyright ? 2002 Sun Microsystems, Inc. All rights reserved.
# U.S. Government Rights - Commercial software. Government users are
# subject to the Sun Microsystems, Inc. standard license agreement and
# applicable provisions of the FAR and its supplements. Use is subject to
# license terms. Sun, Sun Microsystems, the Sun logo and Sun ONE are
# trademarks or registered trademarks of Sun Microsystems, Inc. in the
# U.S. and other countries.
# Copyright ? 2002 Sun Microsystems, Inc. Tous droits r閟erv閟.
# Droits du gouvernement am閞icain, utlisateurs gouvernmentaux - logiciel
# commercial. Les utilisateurs gouvernmentaux sont soumis au contrat de
# licence standard de Sun Microsystems, Inc., ainsi qu aux dispositions en
# vigueur de la FAR [ (Federal Acquisition Regulations) et des suppl閙ents
# ? celles-ci.
# Distribu? par des licences qui en restreignent l'utilisation. Sun, Sun
# Microsystems, le logo Sun et Sun ONE sont des marques de fabrique ou des
# marques d閜os閑s de Sun Microsystems, Inc. aux Etats-Unis et dans
# d'autres pays.
# The syntax of this file is that of a standard Java properties file,
# see the documentation for the java.util.Properties.load method for a
# complete description. (CAVEAT: The SDK in the parser does not currently
# support any backslash escapes except for wrapping long lines.)
# All property names in this file are case-sensitive.
# NOTE: The value of a property that is specified multiple times is not
# defined.
# WARNING: The contents of this file are classified as an UNSTABLE
# interface by Sun Microsystems, Inc. As such, they are subject to
# significant, incompatible changes in any future release of the
# software.
# The name of the cookie passed between the Access Manager
# and the SDK.
# WARNING: Changing this property without making the corresponding change
# to the Access Manager will disable the SDK.
com.sun.am.cookie.name = iPlanetDirectoryPro
# The URL for the Access Manager Naming service.
com.sun.am.naming.url = http://sportal.yjy.dqyt.petrochina:80/amserver/namingservice
# The URL of the login page on the Access Manager.
com.sun.am.policy.am.login.url = http://sportal.yjy.dqyt.petrochina:80/amserver/UI/Login
# Name of the file to use for logging messages.
com.sun.am.policy.agents.config.local.log.file = c:/Sun/Access_Manager/Agents/2.2/debug/C__Lotus_Domino/amAgent
# This property is used for Log Rotation. The value of the property specifies
# whether the agent deployed on the server supports the feature of not. If set
# to false all log messages are written to the same file.
com.sun.am.policy.agents.config.local.log.rotate = true
# Name of the Access Manager log file to use for logging messages to
# Access Manager.
# Just the name of the file is needed. The directory of the file
# is determined by settings configured on the Access Manager.
com.sun.am.policy.agents.config.remote.log = amAuthLog.Dominoad.yjy.dqyt.petrochina.80
# Set the logging level for the specified logging categories.
# The format of the values is
#     <ModuleName>[:<Level>][,<ModuleName>[:<Level>]]*
# The currently used module names are: AuthService, NamingService,
# PolicyService, SessionService, PolicyEngine, ServiceEngine,
# Notification, PolicyAgent, RemoteLog and all.
# The all module can be used to set the logging level for all currently
# none logging modules. This will also establish the default level for
# all subsequently created modules.
# The meaning of the 'Level' value is described below:
#     0     Disable logging from specified module*
#     1     Log error messages
#     2     Log warning and error messages
#     3     Log info, warning, and error messages
#     4     Log debug, info, warning, and error messages
#     5     Like level 4, but with even more debugging messages
# 128     log url access to log file on AM server.
# 256     log url access to log file on local machine.
# If level is omitted, then the logging module will be created with
# the default logging level, which is the logging level associated with
# the 'all' module.
# for level of 128 and 256, you must also specify a logAccessType.
# *Even if the level is set to zero, some messages may be produced for
# a module if they are logged with the special level value of 'always'.
com.sun.am.log.level =
# The org, username and password for Agent to login to AM.
com.sun.am.policy.am.username = UrlAccessAgent
com.sun.am.policy.am.password = LYnKyOIgdWt404ivWY6HPQ==
# Name of the directory containing the certificate databases for SSL.
com.sun.am.sslcert.dir = c:/Sun/Access_Manager/Agents/2.2/domino/cert
# Set this property if the certificate databases in the directory specified
# by the previous property have a prefix.
com.sun.am.certdb.prefix =
# Should agent trust all server certificates when Access Manager
# is running SSL?
# Possible values are true or false.
com.sun.am.trust_server_certs = true
# Should the policy SDK use the Access Manager notification
# mechanism to maintain the consistency of its internal cache? If the value
# is false, then a polling mechanism is used to maintain cache consistency.
# Possible values are true or false.
com.sun.am.notification.enable = true
# URL to which notification messages should be sent if notification is
# enabled, see previous property.
com.sun.am.notification.url = http://Dominoad.yjy.dqyt.petrochina:80/amagent/UpdateAgentCacheServlet?shortcircuit=false
# This property determines whether URL string case sensitivity is
# obeyed during policy evaluation
com.sun.am.policy.am.url_comparison.case_ignore = true
# This property determines the amount of time (in minutes) an entry
# remains valid after it has been added to the cache. The default
# value for this property is 3 minutes.
com.sun.am.policy.am.polling.interval=3
# This property allows the user to configure the User Id parameter passed
# by the session information from the access manager. The value of User
# Id will be used by the agent to set the value of REMOTE_USER server
# variable. By default this parameter is set to "UserToken"
com.sun.am.policy.am.userid.param=UserToken
# Profile attributes fetch mode
# String attribute mode to specify if additional user profile attributes should
# be introduced into the request. Possible values are:
# NONE - no additional user profile attributes will be introduced.
# HTTP_HEADER - additional user profile attributes will be introduced into
# HTTP header.
# HTTP_COOKIE - additional user profile attributes will be introduced through
# cookies.
# If not within these values, it will be considered as NONE.
com.sun.am.policy.agents.config.profile.attribute.fetch.mode=NONE
# The user profile attributes to be added to the HTTP header. The
# specification is of the format ldap_attribute_name|http_header_name[,...].
# ldap_attribute_name is the attribute in data store to be fetched and
# http_header_name is the name of the header to which the value needs
# to be assigned.
# NOTE: In most cases, in a destination application where a "http_header_name"
# shows up as a request header, it will be prefixed by HTTP_, and all
# lower case letters will become upper case, and any - will become _;
# For example, "common-name" would become "HTTP_COMMON_NAME"
com.sun.am.policy.agents.config.profile.attribute.map=cn|common-name,ou|organizational-unit,o|organization,mail|email,employeenumber|employee-
number,c|country
# Session attributes mode
# String attribute mode to specify if additional user session attributes should
# be introduced into the request. Possible values are:
# NONE - no additional user session attributes will be introduced.
# HTTP_HEADER - additional user session attributes will be introduced into HTTP header.
# HTTP_COOKIE - additional user session attributes will be introduced through cookies.
# If not within these values, it will be considered as NONE.
com.sun.am.policy.agents.config.session.attribute.fetch.mode=NONE
# The session attributes to be added to the HTTP header. The specification is
# of the format session_attribute_name|http_header_name[,...].
# session_attribute_name is the attribute in session to be fetched and
# http_header_name is the name of the header to which the value needs to be
# assigned.
# NOTE: In most cases, in a destination application where a "http_header_name"
# shows up as a request header, it will be prefixed by HTTP_, and all
# lower case letters will become upper case, and any - will become _;
# For example, "common-name" would become "HTTP_COMMON_NAME"
com.sun.am.policy.agents.config.session.attribute.map=
# Response Attribute Fetch Mode
# String attribute mode to specify if additional user response attributes should
# be introduced into the request. Possible values are:
# NONE - no additional user response attributes will be introduced.
# HTTP_HEADER - additional user response attributes will be introduced into
# HTTP header.
# HTTP_COOKIE - additional user response attributes will be introduced through
# cookies.
# If not within these values, it will be considered as NONE.
com.sun.am.policy.agents.config.response.attribute.fetch.mode=NONE
# The response attributes to be added to the HTTP header. The specification is
# of the format response_attribute_name|http_header_name[,...].
# response_attribute_name is the attribute in policy response to be fetched and
# http_header_name is the name of the header to which the value needs to be
# assigned.
# NOTE: In most cases, in a destination application where a "http_header_name"
# shows up as a request header, it will be prefixed by HTTP_, and all
# lower case letters will become upper case, and any - will become _;
# For example, "common-name" would become "HTTP_COMMON_NAME"
com.sun.am.policy.agents.config.response.attribute.map=
# The cookie name used in iAS for sticky load balancing
com.sun.am.policy.am.lb.cookie.name = GX_jst
# indicate where a load balancer is used for Access Manager
# services.
# true | false
com.sun.am.load_balancer.enable = false
####Agent Configuration####
# this is for product versioning, please do not modify it
com.sun.am.policy.agents.config.version=2.2
# Set the url access logging level. the choices are
# LOG_NONE - do not log user access to url
# LOG_DENY - log url access that was denied.
# LOG_ALLOW - log url access that was allowed.
# LOG_BOTH - log url access that was allowed or denied.
com.sun.am.policy.agents.config.audit.accesstype = LOG_DENY
# Agent prefix
com.sun.am.policy.agents.config.agenturi.prefix = http://Dominoad.yjy.dqyt.petrochina:80/amagent
# Locale setting.
com.sun.am.policy.agents.config.locale = en_US
# The unique identifier for this agent instance.
com.sun.am.policy.agents.config.instance.name = unused
# Do SSO only
# Boolean attribute to indicate whether the agent will just enforce user
# authentication (SSO) without enforcing policies (authorization)
com.sun.am.policy.agents.config.do_sso_only = true
# The URL of the access denied page. If no value is specified, then
# the agent will return an HTTP status of 403 (Forbidden).
com.sun.am.policy.agents.config.accessdenied.url =
# This property indicates if FQDN checking is enabled or not.
com.sun.am.policy.agents.config.fqdn.check.enable = true
# Default FQDN is the fully qualified hostname that the users should use
# in order to access resources on this web server instance. This is a
# required configuration value without which the Web server may not
# startup correctly.
# The primary purpose of specifying this property is to ensure that if
# the users try to access protected resources on this web server
# instance without specifying the FQDN in the browser URL, the Agent
# can take corrective action and redirect the user to the URL that
# contains the correct FQDN.
# This property is set during the agent installation and need not be
# modified unless absolutely necessary to accommodate deployment
# requirements.
# WARNING: Invalid value for this property can result in the Web Server
# becoming unusable or the resources becoming inaccessible.
# See also: com.sun.am.policy.agents.config.fqdn.check.enable,
# com.sun.am.policy.agents.config.fqdn.map
com.sun.am.policy.agents.config.fqdn.default = Dominoad.yjy.dqyt.petrochina
# The FQDN Map is a simple map that enables the Agent to take corrective
# action in the case where the users may have typed in an incorrect URL
# such as by specifying partial hostname or using an IP address to
# access protected resources. It redirects the browser to the URL
# with fully qualified domain name so that cookies related to the domain
# are received by the agents.
# The format for this property is:
# com.sun.am.policy.agents.config.fqdn.map = [invalid_hostname|valid_hostname][,...]
# This property can also be used so that the agents use the name specified
# in this map instead of the web server's actual name. This can be
# accomplished by doing the following.
# Say you want your server to be addressed as xyz.hostname.com whereas the
# actual name of the server is abc.hostname.com. The browsers only knows
# xyz.hostname.com and you have specified polices using xyz.hostname.com at
# the Access Manager policy console, in this file set the mapping as
# com.sun.am.policy.agents.fqdn.map = valid|xyz.hostname.com
# Another example is if you have multiple virtual servers say rst.hostname.com,
# uvw.hostname.com and xyz.hostname.com pointing to the same actual server
# abc.hostname.com and each of the virtual servers have their own policies
# defined, then the fqdnMap should be defined as follows:
# com.sun.am.policy.agents.fqdn.map = valid1|rst.hostname.com,valid2|uvw.hostname.com,valid3|xyz.hostname.com
# WARNING: Invalid value for this property can result in the Web Server
# becoming unusable or the resources becoming inaccessible.
com.sun.am.policy.agents.config.fqdn.map =
# Cookie Reset
# This property must be set to true, if this agent needs to
# reset cookies in the response before redirecting to
# Access Manager for Authentication.
# By default this is set to false.
# Example : com.sun.am.policy.agents.config.cookie.reset.enable=true
com.sun.am.policy.agents.config.cookie.reset.enable=false
# This property gives the comma separated list of Cookies, that
# need to be included in the Redirect Response to Access Manager.
# This property is used only if the Cookie Reset feature is enabled.
# The Cookie details need to be specified in the following Format
# name[=value][;Domain=value]
# If "Domain" is not specified, then the default agent domain is
# used to set the Cookie.
# Example : com.sun.am.policy.agents.config.cookie.reset.list=LtpaToken,
# token=value;Domain=subdomain.domain.com
com.sun.am.policy.agents.config.cookie.reset.list=
# This property gives the space separated list of domains in
# which cookies have to be set in a CDSSO scenario. This property
# is used only if CDSSO is enabled.
# If this property is left blank then the fully qualified cookie
# domain for the agent server will be used for setting the cookie
# domain. In such case it is a host cookie instead of a domain cookie.
# Example : com.sun.am.policy.agents.config.cookie.domain.list=.sun.com .iplanet.com
com.sun.am.policy.agents.config.cookie.domain.list=
# user id returned if accessing global allow page and not authenticated
com.sun.am.policy.agents.config.anonymous_user=anonymous
# Enable/Disable REMOTE_USER processing for anonymous users
# true | false
com.sun.am.policy.agents.config.anonymous_user.enable=false
# Not enforced list is the list of URLs for which no authentication is
# required. Wildcards can be used to define a pattern of URLs.
# The URLs specified may not contain any query parameters.
# Each service have their own not enforced list. The service name is suffixed
# after "# com.sun.am.policy.agents.notenforcedList." to specify a list
# for a particular service. SPACE is the separator between the URL.
com.sun.am.policy.agents.config.notenforced_list = http://dominoad.yjy.dqyt.petrochina/*.nsf http://dominoad.yjy.dqyt.petrochina/teamroom.nsf/TROutline.gif?
OpenImageResource http://dominoad.yjy.dqyt.petrochina/icons/*.gif
# Boolean attribute to indicate whether the above list is a not enforced list
# or an enforced list; When the value is true, the list means enforced list,
# or in other words, the whole web site is open/accessible without
# authentication except for those URLs in the list.
com.sun.am.policy.agents.config.notenforced_list.invert = false
# Not enforced client IP address list is a list of client IP addresses.
# No authentication and authorization are required for the requests coming
# from these client IP addresses. The IP address must be in the form of
# eg: 192.168.12.2 1.1.1.1
com.sun.am.policy.agents.config.notenforced_client_ip_list =
# Enable POST data preservation; By default it is set to false
com.sun.am.policy.agents.config.postdata.preserve.enable = false
# POST data preservation : POST cache entry lifetime in minutes,
# After the specified interval, the entry will be dropped
com.sun.am.policy.agents.config.postcache.entry.lifetime = 10
# Cross-Domain Single Sign On URL
# Is CDSSO enabled.
com.sun.am.policy.agents.config.cdsso.enable=false
# This is the URL the user will be redirected to for authentication
# in a CDSSO Scenario.
com.sun.am.policy.agents.config.cdcservlet.url =
# Enable/Disable client IP address validation. This validate
# will check if the subsequent browser requests come from the
# same ip address that the SSO token is initially issued against
com.sun.am.policy.agents.config.client_ip_validation.enable = false
# Below properties are used to define cookie prefix and cookie max age
com.sun.am.policy.agents.config.profile.attribute.cookie.prefix = HTTP_
com.sun.am.policy.agents.config.profile.attribute.cookie.maxage = 300
# Logout URL - application's Logout URL.
# This URL is not enforced by policy.
# if set, agent will intercept this URL and destroy the user's session,
# if any. The application's logout URL will be allowed whether or not
# the session destroy is successful.
com.sun.am.policy.agents.config.logout.url=
#http://sportal.yjy.dqyt.petrochina/amserver/UI/Logout
# Any cookies to be reset upon logout in the same format as cookie_reset_list
com.sun.am.policy.agents.config.logout.cookie.reset.list =
# By default, when a policy decision for a resource is needed,
# agent gets and caches the policy decision of the resource and
# all resource from the root of the resource down, from the Access Manager.
# For example, if the resource is http://host/a/b/c, the the root of the
# resource is http://host/. This is because more resources from the
# same path are likely to be accessed subsequently.
# However this may take a long time the first time if there
# are many many policies defined under the root resource.
# To have agent get and cache the policy decision for the resource only,
# set the following property to false.
com.sun.am.policy.am.fetch_from_root_resource = true
# Whether to get the client's hostname through DNS reverse lookup for use
# in policy evaluation.
# It is true by default, if the property does not exist or if it is
# any value other than false.
com.sun.am.policy.agents.config.get_client_host_name = false
# The following property is to enable native encoding of
# ldap header attributes forwarded by agents. If set to true
# agent will encode the ldap header value in the default
# encoding of OS locale. If set to false ldap header values
# will be encoded in UTF-8
com.sun.am.policy.agents.config.convert_mbyte.enable = false
#When the not enforced list or policy has a wildcard '*' character, agent
#strips the path info from the request URI and uses the resulting request
#URI to check against the not enforced list or policy instead of the entire
#request URI, in order to prevent someone from getting access to any URI by
#simply appending the matching pattern in the policy or not enforced list.
#For example, if the not enforced list has the value http://host/*.gif,
#stripping the path info from the request URI will prevent someone from
#getting access to http://host/index.html by using the URL http://host/index.html?hack.gif.
#However when a web server (for exmample apache) is configured to be a reverse
#proxy server for a J2EE application server, path info is interpreted in a different
#manner since it maps to a resource on the proxy instead of the app server.
#This prevents the not enforced list or policy from being applied to part of
#the URI below the app serverpath if there is a wildcard character. For example,
#if the not enforced list has value http://host/webapp/servcontext/* and the
#request URL is http://host/webapp/servcontext/example.jsp the path info
#is /servcontext/example.jsp and the resulting request URL with path info stripped
#is http://host/webapp, which will not match the not enforced list. By setting the
#following property to true, the path info will not be stripped from the request URL
#even if there is a wild character in the not enforced list or policy.
#Be aware though that if this is set to true there should be nothing following the
#wildcard character '*' in the not enforced list or policy, or the
#security loophole described above may occur.
com.sun.am.policy.agents.config.ignore_path_info = false
# Override the request url given by the web server with
# the protocol, host or port of the agent's uri specified in
# the com.sun.am.policy.agents.agenturiprefix property.
# These may be needed if the agent is sitting behind a ssl off-loader,
# load balancer, or proxy, and either the protocol (HTTP scheme),
# hostname, or port of the machine in front of agent which users go through
# is different from the agent's protocol, host or port.
com.sun.am.policy.agents.config.override_protocol =
com.sun.am.policy.agents.config.override_host =
com.sun.am.policy.agents.config.override_port =
# Override the notification url in the same way as other request urls.
# Set this to true if any one of the override properties above is true,
# and if the notification url is coming through the proxy or load balancer
# in the same way as other request url's.
com.sun.am.policy.agents.config.override_notification.url =
# The following property defines how long to wait in attempting
# to connect to an Access Manager AUTH server.
# The default value is 2 seconds. This value needs to be increased
# when receiving the error "unable to find active Access Manager Auth server"
com.sun.am.policy.agents.config.connection_timeout =
# Time in milliseconds the agent will wait to receive the
# response from Access Manager. After the timeout, the connection
# will be drop.
# A value of 0 means that the agent will wait until receiving the response.
# WARNING: Invalid value for this property can result in
# the resources becoming inaccessible.
com.sun.am.receive_timeout = 0
# The three following properties are for IIS6 agent only.
# The two first properties allow to set a username and password that will be
# used by the authentication filter to pass the Windows challenge when the Basic
# Authentication option is selected in Microsoft IIS 6.0. The authentication
# filter is named amiis6auth.dll and is located in
# Agent_installation_directory/iis6/bin. It must be installed manually on
# the web site ("ISAPI Filters" tab in the properties of the web site).
# It must also be uninstalled manually when unintalling the agent.
# The last property defines the full path for the authentication filter log file.
com.sun.am.policy.agents.config.iis6.basicAuthentication.username =
com.sun.am.policy.agents.config.iis6.basicAuthentication.password =
com.sun.am.policy.agents.config.iis6.basicAuthentication.logFile = c:/Sun/Access_Manager/Agents/2.2/debug/C__Lotus_Domino/amAuthFilter

Hi,
I installed opensso (so Sun Java(TM) System Access Manager 7.5) and the agent for Domino 6.5.4 and I have the message in logs "amAgent"
2007-07-11 18:40:16.119 Error 1708:3dbcf768 PolicyAgent: render_response(): Entered.
I have the box to identify but it doesnot connect me on my opensso server.
It still identify with Domino's server
Thanks for your response
Thomas

No log for am policy agent for iis6

Hello!
Im trying to get Policy Agent for IIS to run on my Win Srv 2003 with IIS6 and Sharepoint Services.
I am running the OpenSSO version of Access Manager.
I have installed the agent and done the initial cofiguration.
When i try to browse the resource i get a login prompt (IIS Basic Auth)and cannot login followed by "Not Authorized 401.3"
I should get redirected to the AM Login page, shouldn't I?
I tried to look for answers in the log file but the /debug/<id> directory i empty.
Anyone know what to do?
The amAgent.properties file:
# $Id: AMAgent.properties,v 1.103 2005/09/19 22:08:34 madan Exp $
# The syntax of this file is that of a standard Java properties file,
# see the documentation for the java.util.Properties.load method for a
# complete description. (CAVEAT: The SDK in the parser does not currently
# support any backslash escapes except for wrapping long lines.)
# All property names in this file are case-sensitive.
# NOTE: The value of a property that is specified multiple times is not
# defined.
# WARNING: The contents of this file are classified as an UNSTABLE
# interface by Sun Microsystems, Inc. As such, they are subject to
# significant, incompatible changes in any future release of the
# software.
# The name of the cookie passed between the Access Manager
# and the SDK.
# WARNING: Changing this property without making the corresponding change
# to the Access Manager will disable the SDK.
com.sun.am.cookie.name = iPlanetDirectoryPro
# The URL for the Access Manager Naming service.
com.sun.am.naming.url = http://login.lta.mil.se:8080/opensso/namingservice
# The URL of the login page on the Access Manager.
com.sun.am.policy.am.login.url = http://login.lta.mil.se:8080/opensso/UI/Login
# Name of the file to use for logging messages.
com.sun.am.policy.agents.config.local.log.file = C:/Sun/Access_Manager/Agents/2.2/debug/Identifier_1414639615/amAgent
# This property is used for Log Rotation. The value of the property specifies
# whether the agent deployed on the server supports the feature of not. If set
# to false all log messages are written to the same file.
com.sun.am.policy.agents.config.local.log.rotate = true
# Name of the Access Manager log file to use for logging messages to
# Access Manager.
# Just the name of the file is needed. The directory of the file
# is determined by settings configured on the Access Manager.
com.sun.am.policy.agents.config.remote.log = amAuthLog.sharepoint.lta.mil.se.80
# Set the logging level for the specified logging categories.
# The format of the values is
# <ModuleName>[:<Level>][,<ModuleName>[:<Level>]]*
# The currently used module names are: AuthService, NamingService,
# PolicyService, SessionService, PolicyEngine, ServiceEngine,
# Notification, PolicyAgent, RemoteLog and all.
# The all module can be used to set the logging level for all currently
# none logging modules. This will also establish the default level for
# all subsequently created modules.
# The meaning of the 'Level' value is described below:
# 0 Disable logging from specified module*
# 1 Log error messages
# 2 Log warning and error messages
# 3 Log info, warning, and error messages
# 4 Log debug, info, warning, and error messages
# 5 Like level 4, but with even more debugging messages
# 128 log url access to log file on AM server.
# 256 log url access to log file on local machine.
# If level is omitted, then the logging module will be created with
# the default logging level, which is the logging level associated with
# the 'all' module.
# for level of 128 and 256, you must also specify a logAccessType.
# *Even if the level is set to zero, some messages may be produced for
# a module if they are logged with the special level value of 'always'.
com.sun.am.log.level = 5
# The org, username and password for Agent to login to AM.
com.sun.am.policy.am.username = UrlAccessAgent
com.sun.am.policy.am.password = PN4rEZ1uhx1404ivWY6HPQ==
# Name of the directory containing the certificate databases for SSL.
com.sun.am.sslcert.dir = C:/Sun/Access_Manager/Agents/2.2/iis6/cert
# Set this property if the certificate databases in the directory specified
# by the previous property have a prefix.
com.sun.am.certdb.prefix =
# Should agent trust all server certificates when Access Manager
# is running SSL?
# Possible values are true or false.
com.sun.am.trust_server_certs = true
# Should the policy SDK use the Access Manager notification
# mechanism to maintain the consistency of its internal cache? If the value
# is false, then a polling mechanism is used to maintain cache consistency.
# Possible values are true or false.
com.sun.am.notification.enable = true
# URL to which notification messages should be sent if notification is
# enabled, see previous property.
com.sun.am.notification.url = http://sharepoint.lta.mil.se:80/amagent/UpdateAgentCacheServlet?shortcircuit=false
# This property determines whether URL string case sensitivity is
# obeyed during policy evaluation
com.sun.am.policy.am.url_comparison.case_ignore = true
# This property determines the amount of time (in minutes) an entry
# remains valid after it has been added to the cache. The default
# value for this property is 3 minutes.
com.sun.am.policy.am.polling.interval=3
# This property allows the user to configure the User Id parameter passed
# by the session information from the access manager. The value of User
# Id will be used by the agent to set the value of REMOTE_USER server
# variable. By default this parameter is set to "UserToken"
com.sun.am.policy.am.userid.param=UserToken
# Profile attributes fetch mode
# String attribute mode to specify if additional user profile attributes should
# be introduced into the request. Possible values are:
# NONE - no additional user profile attributes will be introduced.
# HTTP_HEADER - additional user profile attributes will be introduced into
# HTTP header.
# HTTP_COOKIE - additional user profile attributes will be introduced through
# cookies.
# If not within these values, it will be considered as NONE.
com.sun.am.policy.agents.config.profile.attribute.fetch.mode=NONE
# The user profile attributes to be added to the HTTP header. The
# specification is of the format ldap_attribute_name|http_header_name[,...].
# ldap_attribute_name is the attribute in data store to be fetched and
# http_header_name is the name of the header to which the value needs
# to be assigned.
# NOTE: In most cases, in a destination application where a "http_header_name"
# shows up as a request header, it will be prefixed by HTTP_, and all
# lower case letters will become upper case, and any - will become _;
# For example, "common-name" would become "HTTP_COMMON_NAME"
com.sun.am.policy.agents.config.profile.attribute.map=cn|common-name,ou|organiz ational-unit,o|organization,mail|email,employeenumber|employee-number,c|country
# Session attributes mode
# String attribute mode to specify if additional user session attributes should
# be introduced into the request. Possible values are:
# NONE - no additional user session attributes will be introduced.
# HTTP_HEADER - additional user session attributes will be introduced into HTTP header.
# HTTP_COOKIE - additional user session attributes will be introduced through cookies.
# If not within these values, it will be considered as NONE.
com.sun.am.policy.agents.config.session.attribute.fetch.mode=NONE
# The session attributes to be added to the HTTP header. The specification is
# of the format session_attribute_name|http_header_name[,...].
# session_attribute_name is the attribute in session to be fetched and
# http_header_name is the name of the header to which the value needs to be
# assigned.
# NOTE: In most cases, in a destination application where a "http_header_name"
# shows up as a request header, it will be prefixed by HTTP_, and all
# lower case letters will become upper case, and any - will become _;
# For example, "common-name" would become "HTTP_COMMON_NAME"
com.sun.am.policy.agents.config.session.attribute.map=
# Response Attribute Fetch Mode
# String attribute mode to specify if additional user response attributes should
# be introduced into the request. Possible values are:
# NONE - no additional user response attributes will be introduced.
# HTTP_HEADER - additional user response attributes will be introduced into
# HTTP header.
# HTTP_COOKIE - additional user response attributes will be introduced through
# cookies.
# If not within these values, it will be considered as NONE.
com.sun.am.policy.agents.config.response.attribute.fetch.mode=NONE
# The response attributes to be added to the HTTP header. The specification is
# of the format response_attribute_name|http_header_name[,...].
# response_attribute_name is the attribute in policy response to be fetched and
# http_header_name is the name of the header to which the value needs to be
# assigned.
# NOTE: In most cases, in a destination application where a "http_header_name"
# shows up as a request header, it will be prefixed by HTTP_, and all
# lower case letters will become upper case, and any - will become _;
# For example, "common-name" would become "HTTP_COMMON_NAME"
com.sun.am.policy.agents.config.response.attribute.map=
# The cookie name used in iAS for sticky load balancing
com.sun.am.policy.am.lb.cookie.name = GX_jst
# indicate where a load balancer is used for Access Manager
# services.
# true | false
com.sun.am.load_balancer.enable = false
####Agent Configuration####
# this is for product versioning, please do not modify it
com.sun.am.policy.agents.config.version=2.2
# Set the url access logging level. the choices are
# LOG_NONE - do not log user access to url
# LOG_DENY - log url access that was denied.
# LOG_ALLOW - log url access that was allowed.
# LOG_BOTH - log url access that was allowed or denied.
com.sun.am.policy.agents.config.audit.accesstype = LOG_BOTH
# Agent prefix
com.sun.am.policy.agents.config.agenturi.prefix = http://sharepoint.lta.mil.se:80/amagent
# Locale setting.
com.sun.am.policy.agents.config.locale = en_US
# The unique identifier for this agent instance.
com.sun.am.policy.agents.config.instance.name = unused
# Do SSO only
# Boolean attribute to indicate whether the agent will just enforce user
# authentication (SSO) without enforcing policies (authorization)
com.sun.am.policy.agents.config.do_sso_only = true
# The URL of the access denied page. If no value is specified, then
# the agent will return an HTTP status of 403 (Forbidden).
com.sun.am.policy.agents.config.accessdenied.url =
# This property indicates if FQDN checking is enabled or not.
com.sun.am.policy.agents.config.fqdn.check.enable = true
# Default FQDN is the fully qualified hostname that the users should use
# in order to access resources on this web server instance. This is a
# required configuration value without which the Web server may not
# startup correctly.
# The primary purpose of specifying this property is to ensure that if
# the users try to access protected resources on this web server
# instance without specifying the FQDN in the browser URL, the Agent
# can take corrective action and redirect the user to the URL that
# contains the correct FQDN.
# This property is set during the agent installation and need not be
# modified unless absolutely necessary to accommodate deployment
# requirements.
# WARNING: Invalid value for this property can result in the Web Server
# becoming unusable or the resources becoming inaccessible.
# See also: com.sun.am.policy.agents.config.fqdn.check.enable,
# com.sun.am.policy.agents.config.fqdn.map
com.sun.am.policy.agents.config.fqdn.default = sharepoint.lta.mil.se
# The FQDN Map is a simple map that enables the Agent to take corrective
# action in the case where the users may have typed in an incorrect URL
# such as by specifying partial hostname or using an IP address to
# access protected resources. It redirects the browser to the URL
# with fully qualified domain name so that cookies related to the domain
# are received by the agents.
# The format for this property is:
# com.sun.am.policy.agents.config.fqdn.map = [invalid_hostname|valid_hostname][,...]
# This property can also be used so that the agents use the name specified
# in this map instead of the web server's actual name. This can be
# accomplished by doing the following.
# Say you want your server to be addressed as xyz.hostname.com whereas the
# actual name of the server is abc.hostname.com. The browsers only knows
# xyz.hostname.com and you have specified polices using xyz.hostname.com at
# the Access Manager policy console, in this file set the mapping as
# com.sun.am.policy.agents.fqdn.map = valid|xyz.hostname.com
# Another example is if you have multiple virtual servers say rst.hostname.com,
# uvw.hostname.com and xyz.hostname.com pointing to the same actual server
# abc.hostname.com and each of the virtual servers have their own policies
# defined, then the fqdnMap should be defined as follows:
# com.sun.am.policy.agents.fqdn.map = valid1|rst.hostname.com,valid2|uvw.hostname.com,valid3|xyz.hostname.com
# WARNING: Invalid value for this property can result in the Web Server
# becoming unusable or the resources becoming inaccessible.
com.sun.am.policy.agents.config.fqdn.map =
# Cookie Reset
# This property must be set to true, if this agent needs to
# reset cookies in the response before redirecting to
# Access Manager for Authentication.
# By default this is set to false.
# Example : com.sun.am.policy.agents.config.cookie.reset.enable=true
com.sun.am.policy.agents.config.cookie.reset.enable=false
# This property gives the comma separated list of Cookies, that
# need to be included in the Redirect Response to Access Manager.
# This property is used only if the Cookie Reset feature is enabled.
# The Cookie details need to be specified in the following Format
# name[=value][;Domain=value]
# If "Domain" is not specified, then the default agent domain is
# used to set the Cookie.
# Example : com.sun.am.policy.agents.config.cookie.reset.list=LtpaToken,
# token=value;Domain=subdomain.domain.com
com.sun.am.policy.agents.config.cookie.reset.list=
# This property gives the space separated list of domains in
# which cookies have to be set in a CDSSO scenario. This property
# is used only if CDSSO is enabled.
# If this property is left blank then the fully qualified cookie
# domain for the agent server will be used for setting the cookie
# domain. In such case it is a host cookie instead of a domain cookie.
# Example : com.sun.am.policy.agents.config.cookie.domain.list=.sun.com .iplanet.com
com.sun.am.policy.agents.config.cookie.domain.list=
# user id returned if accessing global allow page and not authenticated
com.sun.am.policy.agents.config.anonymous_user=anonymous
# Enable/Disable REMOTE_USER processing for anonymous users
# true | false
com.sun.am.policy.agents.config.anonymous_user.enable=false
# Not enforced list is the list of URLs for which no authentication is
# required. Wildcards can be used to define a pattern of URLs.
# The URLs specified may not contain any query parameters.
# Each service have their own not enforced list. The service name is suffixed
# after "# com.sun.am.policy.agents.notenforcedList." to specify a list
# for a particular service. SPACE is the separator between the URL.
com.sun.am.policy.agents.config.notenforced_list = SERVER_PROTO://SERVER_HOST:SERVER_PORTSERVER_DEPLOY_URI/UI/* SERVER_PROTO://SERVER_HOST:SERVER_PORTCONSOLE_DEPLOY_URI/* SERVER_PROTO://SERVER_HOST:SERVER_PORTSERVER_DEPLOY_URI/login_images/* SERVER_PROTO://SERVER_HOST:SERVER_PORT/docs* SERVER_PROTO://SERVER_HOST:SERVER_PORTSERVER_DEPLOY_URI/namingservice SERVER_PROTO://SERVER_HOST:SERVER_PORTSERVER_DEPLOY_URI/sessionservice SERVER_PROTO://SERVER_HOST:SERVER_PORTSERVER_DEPLOY_URI/loggingservice SERVER_PROTO://SERVER_HOST:SERVER_PORTSERVER_DEPLOY_URI/profileservice SERVER_PROTO://SERVER_HOST:SERVER_PORTSERVER_DEPLOY_URI/policyservice SERVER_PROTO://SERVER_HOST:SERVER_PORTSERVER_DEPLOY_URI/config* SERVER_PROTO://SERVER_HOST:SERVER_PORTSERVER_DEPLOY_URI/js/* SERVER_PROTO://SERVER_HOST:SERVER_PORTSERVER_DEPLOY_URI/css/* SERVER_PROTO://SERVER_HOST:SERVER_PORTSERVER_DEPLOY_URI/authservice SERVER_PROTO://SERVER_HOST:SERVER_PORTSERVER_DEPLOY_URI/SAMLAwareServlet SERVER_PROTO://SERVER_HOST:SERVER_PORTSERVER_DEPLOY_URI/SAMLSOAPReceiver SERVER_PROTO://SERVER_HOST:SERVER_PORTSERVER_DEPLOY_URI/SAMLPOSTProfileServlet
# Boolean attribute to indicate whether the above list is a not enforced list
# or an enforced list; When the value is true, the list means enforced list,
# or in other words, the whole web site is open/accessible without
# authentication except for those URLs in the list.
com.sun.am.policy.agents.config.notenforced_list.invert = false
# Not enforced client IP address list is a list of client IP addresses.
# No authentication and authorization are required for the requests coming
# from these client IP addresses. The IP address must be in the form of
# eg: 192.168.12.2 1.1.1.1
com.sun.am.policy.agents.config.notenforced_client_ip_list =
# Enable POST data preservation; By default it is set to false
com.sun.am.policy.agents.config.postdata.preserve.enable = false
# POST data preservation : POST cache entry lifetime in minutes,
# After the specified interval, the entry will be dropped
com.sun.am.policy.agents.config.postcache.entry.lifetime = 10
# Cross-Domain Single Sign On URL
# Is CDSSO enabled.
com.sun.am.policy.agents.config.cdsso.enable=false
# This is the URL the user will be redirected to for authentication
# in a CDSSO Scenario.
com.sun.am.policy.agents.config.cdcservlet.url =
# Enable/Disable client IP address validation. This validate
# will check if the subsequent browser requests come from the
# same ip address that the SSO token is initially issued against
com.sun.am.policy.agents.config.client_ip_validation.enable = false
# Below properties are used to define cookie prefix and cookie max age
com.sun.am.policy.agents.config.profile.attribute.cookie.prefix = HTTP_
com.sun.am.policy.agents.config.profile.attribute.cookie.maxage = 300
# Logout URL - application's Logout URL.
# This URL is not enforced by policy.
# if set, agent will intercept this URL and destroy the user's session,
# if any. The application's logout URL will be allowed whether or not
# the session destroy is successful.
com.sun.am.policy.agents.config.logout.url=
# Any cookies to be reset upon logout in the same format as cookie_reset_list
com.sun.am.policy.agents.config.logout.cookie.reset.list =
# By default, when a policy decision for a resource is needed,
# agent gets and caches the policy decision of the resource and
# all resource from the root of the resource down, from the Access Manager.
# For example, if the resource is http://host/a/b/c, the the root of the
# resource is http://host/. This is because more resources from the
# same path are likely to be accessed subsequently.
# However this may take a long time the first time if there
# are many many policies defined under the root resource.
# To have agent get and cache the policy decision for the resource only,
# set the following property to false.
com.sun.am.policy.am.fetch_from_root_resource = true
# Whether to get the client's hostname through DNS reverse lookup for use
# in policy evaluation.
# It is true by default, if the property does not exist or if it is
# any value other than false.
com.sun.am.policy.agents.config.get_client_host_name = true
# The following property is to enable native encoding of
# ldap header attributes forwarded by agents. If set to true
# agent will encode the ldap header value in the default
# encoding of OS locale. If set to false ldap header values
# will be encoded in UTF-8
com.sun.am.policy.agents.config.convert_mbyte.enable = false
#When the not enforced list or policy has a wildcard '*' character, agent
#strips the path info from the request URI and uses the resulting request
#URI to check against the not enforced list or policy instead of the entire
#request URI, in order to prevent someone from getting access to any URI by
#simply appending the matching pattern in the policy or not enforced list.
#For example, if the not enforced list has the value http://host/*.gif,
#stripping the path info from the request URI will prevent someone from
#getting access to http://host/index.html by using the URL http://host/index.html?hack.gif.
#However when a web server (for exmample apache) is configured to be a reverse
#proxy server for a J2EE application server, path info is interpreted in a different
#manner since it maps to a resource on the proxy instead of the app server.
#This prevents the not enforced list or policy from being applied to part of
#the URI below the app serverpath if there is a wildcard character. For example,
#if the not enforced list has value http://host/webapp/servcontext/* and the
#request URL is http://host/webapp/servcontext/example.jsp the path info
#is /servcontext/example.jsp and the resulting request URL with path info stripped
#is http://host/webapp, which will not match the not enforced list. By setting the
#following property to true, the path info will not be stripped from the request URL
#even if there is a wild character in the not enforced list or policy.
#Be aware though that if this is set to true there should be nothing following the
#wildcard character '*' in the not enforced list or policy, or the
#security loophole described above may occur.
com.sun.am.policy.agents.config.ignore_path_info = false
# Override the request url given by the web server with
# the protocol, host or port of the agent's uri specified in
# the com.sun.am.policy.agents.agenturiprefix property.
# These may be needed if the agent is sitting behind a ssl off-loader,
# load balancer, or proxy, and either the protocol (HTTP scheme),
# hostname, or port of the machine in front of agent which users go through
# is different from the agent's protocol, host or port.
com.sun.am.policy.agents.config.override_protocol =
com.sun.am.policy.agents.config.override_host =
com.sun.am.policy.agents.config.override_port = true
# Override the notification url in the same way as other request urls.
# Set this to true if any one of the override properties above is true,
# and if the notification url is coming through the proxy or load balancer
# in the same way as other request url's.
com.sun.am.policy.agents.config.override_notification.url =
# The following property defines how long to wait in attempting
# to connect to an Access Manager AUTH server.
# The default value is 2 seconds. This value needs to be increased
# when receiving the error "unable to find active Access Manager Auth server"
com.sun.am.policy.agents.config.connection_timeout =
# Time in milliseconds the agent will wait to receive the
# response from Access Manager. After the timeout, the connection
# will be drop.
# A value of 0 means that the agent will wait until receiving the response.
# WARNING: Invalid value for this property can result in
# the resources becoming inaccessible.
com.sun.am.receive_timeout = 0
# The three following properties are for IIS6 agent only.
# The two first properties allow to set a username and password that will be
# used by the authentication filter to pass the Windows challenge when the Basic
# Authentication option is selected in Microsoft IIS 6.0. The authentication
# filter is named amiis6auth.dll and is located in
# Agent_installation_directory/iis6/bin. It must be installed manually on
# the web site ("ISAPI Filters" tab in the properties of the web site).
# It must also be uninstalled manually when unintalling the agent.
# The last property defines the full path for the authentication filter log file.
com.sun.am.policy.agents.config.iis6.basicAuthentication.username =
com.sun.am.policy.agents.config.iis6.basicAuthentication.password =
com.sun.am.policy.agents.config.iis6.basicAuthentication.logFile = C:/Sun/Access_Manager/Agents/2.2/debug/Identifier_1414639615/amAuthFilter

If the agent doesnot start properly you would always get redirected to com.sun.am.policy.agents.config.accessdenied.url , if thats not specified you will get a 403.
For the agent itself check that the naming.url is correct. the agent username and passwords are correct, and see that the user has priviledges to write to the agent log files. Apart from these post the windows event logs.

Scorecards and Dashboards

Scorecards and Dashboards
According to Harvard Business Review, Balanced Scorecard concept is the most influential management idea in the past 75 years.
The performance of an organization is tracked against four key perspectives such as Finance, Customers, Internal Processes and finally Learning, Innovation and Growth. These perspectives are divided into multiple sets of Key Performance Indicators ( KPIs ) and grouped against these perspectives and further broken from top level to the employee level KPIs. World over companies are moving towards implementing enterprise wide organizational Balanced Scorecard.
Simplicity, personalization and empowerment are the keys while building Agent Dashboards. These goals are achieved through the application of Business Intelligence ( BI ) concepts. A contact center performance is an aggregation of every agent performance.
An Agent should be able to customize and get the unified view of the aggregated metrics and track them on daily basis. How much he has achieved with respect to target? How his performance benchmarked with respect to overall call center performance. Is there performance improvement over a period of time? He can drill down and see which particular KPI is bringing his overall score down and he can see how he has or has not been able to improve his performance over a period of time.
A Supervisor should be able to see how agents under him are performing. His Dashboard should show an aggregated score of all his agents and simultaneously showing tabular information of comparative scores of all agents working under him. He can drill down on agent score who are not performing well. He can see individual KPIs of agents and study whether there are improvements over a period of time under the respective KPI.
Manager would like to see dashboards of aggregated scores of supervisors on weekly basis rather than daily basis. He can drill down till agents individual KPI level if he desires. A manager could also drill down against different channels and see the performance of different supervisors under different channels.
Call Center head would like to see the aggregated performance of his senior managers and across channels and will be interested to track performance against KPIs on monthly basis. He can drill down from manager level right up to the agent level and their individual KPIs to see where the actual pains are located.
Quality Managers would like to see how agents are performing against quality related KPIs. He would further like to analyze poor performing KPIs against type of service requests, type of channel and may be against important set of clients so that specific training programs could be designed for specific sets of agents rather than a plane blanket approach where every one is trained for everything.
In all the performance metrics could be analyzed against multiple dimensions such as channels customers, type of services, location etc. Users down the line are empowered to analyze the data and able to get operational and strategic insights. Hundreds of variants of Dashboards and Reports could be created from a simple single user friendly interactive interface
All above could be simply achieved through web browser and single user interactive interface. Every person in the organization can personalize the dashboard or reports from this single user interface. The power of analysis is coupled into the reporting and dashboard. It is this Business Intelligence capability that creates the unique customer experience in getting the insights of business.
By:- Sanjay Yadav

Hi Pradeep,
there are several how-tos available on SDN and also the xApps are available on the Service Marketplace as example.
Also check the Visual Composer Site:
https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/webcontent/uuid/8196d631-0e01-0010-0590-d9ec6e1693a5 [original link is broken] [original link is broken]
Best Regards,
Marcel

UCCE 7.5.10 - Modify Agent Skill Groups via Database instead of Config or Re-Skill tool?

Background - We would like to bulk modify agent skill groups on a weekly basis, but have over 400 agents, 3 teams and over 5 skill groups per agent. We are hoping to build a query to modify the tables required to skill an agent properly. We would problably use a .csv file from our fiance dept. to determine skill groups per agent.
Has anyone been successful or know what tables must be updated/inserted to change an agent's skill groups? Is there a hack/workaround to do it using POST/URL in the Cisco Reskill Tool?
Thanks,
Ray Khan

It is about time for Cisco to realize that this is something that their biggest contact center competitor, Avaya offers as a standard feature, out of the box (I'm sure they know it without me pointing it out). This is "old" technology for Avaya.
We are doing this now in our Avaya contact center with a VB Script and scheduled tasks in Windows. Needless to say, it didn't take a developer to set it up. The scheduled tasks run twice per day to "reset" the agents' skills to pre-determined default values. This allows us the spend less time worrying about intraday skill changes, and whether or not any additional skills were removed from an agent's profile. We know that they'll be changed back twice per day.
We essentially have three different configurations based on time of day and day of week: Monday through Friday, 6:00am to 6:00 pm (Business Hours); Saturday and Sunday 6:00am to 6:00pm (Weekend Daytime); and Sunday through Saturday, 6:00pm to 6:00am (Overnights). We would have to have three UCCX skills with time of day routing to every one Avaya skill achieve this in UCCX.
Also, this capability enables us to re-skill our entire call center, or any subset thereof to a predetermined skill-set with a single mouse click.
I'd love to see Cisco allow and support this or similar functionality.
Sent from Cisco Technical Support iPhone App

In Production IC AGENT Bussines role ,iam getting error Worker session error in session initialization(SAM_QUEUE NOT SET ) in sap crm?

Hi Team,
In Production IC AGENT Bussines role ,I have configured the bussines role.in DEV,and QA system it is working fine...in production ,iam getting error as below.
Worker session error in session initialization(SAM_QUEUE NOT SET )
Type = SYSTEM_ERROR,ID = ERROR_SESSOPN_INIT,description=
Could youe please help here..
Thanks
Kalpana

Hi Kalpana,
Please take a look at KBA 1954574 - Problems with CRM IC Functionalities related to Communication Session (alerts, greyed out ready/not ready buttons, agent dashboard) in complex system landscapes
This details a few things you need to check.
Let me know how you get on. If you have any questions or concerns.
Kind Regards,
James

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