Agent Desktop *Alerts? Possible to implement?

A supervisor has asked if there is any way to implement some sort of alert on the agent desktop. The reason why is, many of the agents are assigned projects in which some cases, they are set to "Not Ready" while working on these projects. However, they are only supposed to be working on the projects in down time, which means between calls.
Some of the agents forget to put themselves back in "Ready" and wind up screwing up their KPI because they are in "Not Ready" status for extended amounts of time.
Is there any way to create a tab which would show "Not Ready" in Red and "Ready" in Green on their Agent Desktop where it is very easy to see? Or maybe a screen pop if they're not in "Ready" mode after a certain amount of time?
Thank you for any/all responses in advance.

Hi,
I have created an application, it basically does a similar thing. It notifies the agent if something happens. That something might be a change in SL or anything that can be written using an SQL query.
It's basically a simple Java app, sitting in the system tray and whenever an action is triggered, a text message pops up as a 'bubble'.
One of my customers use it to poke the call center agents when they are on the phone with a customer for a longer period of time and in the meantime a certain number of phone calls accumulate in the queue to finish talking. Or when the SL level goes bellow 75 so that the agents go back to ready.
Send me a private message if you are interested. The only requirement is a recent Java Runtime Environment (JRE 7) installed on the agent PC and a Tomcat 7 server.
G.

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We are using uccx 7 and got some requirement to have a reminder pop up when the agent is not ready to remind them that they need to change their status to Ready.
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I have one other method to throw into the mix, and your experience with it may be different from the next person's; so please test this out first before deploying it all over the place.
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'=============================================================================='=='=='=='=='=='== This script will attempt to monitor the CAD title window and keep track'== of how long the state is Not Ready, then alert the user once a threshold'== is exceeded. The user can press OK to go ready or Cancel to stay Not Ready.'=='== Microsoft Word Required.'=='== Author=Anthony Holloway'== [email protected]'=='== Last Update=04 AUG 2009'=='== User defined variables'=========================' The StateThreshold is in seconds, and sets a limit to how long the Agent' state can be "Not Ready"Const StateThreshold = 600' The AlertMessage is displayed to the user; keep it short and sweet.Const AlertMessage = "You are currently in a Not Ready state."' The AlertTitle is displayed as the alerts title barConst AlertTitle = "Cisco Agent Desktop"'==============================================================================Set oMicrosoftWord = CreateObject("Word.Application")Set cRunningApplications = oMicrosoftWord.TasksSet oShell = CreateObject("WScript.Shell")iCounter = 0sCADNotreadyTitle = "Not Ready - Cisco Agent Desktop"' Loop foreverDo While True ' Does the CAD title contain "Not Ready"? If cRunningApplications.Exists(sCADNotReadyTitle) Then ' Yes, Has the state exceeded the threshold? If iCounter >= StateThreshold Then ' Yes, Alert the user iUserChoice = MsgBox(AlertMessage & vbCrLf & "Press OK to go Ready", vbOKCancel + vbExclamation + vbDefaultButton2, AlertTitle) If iUserChoice = vbOK Then oShell.AppActivate sCADNotreadyTitle WScript.Sleep 500 oShell.SendKeys "^w" End If ' Reset the counter iCounter = 0 Else ' No, Increment the counter iCounter = iCounter + 1 End If Else ' Yes, Clear the counter iCounter = 0 End If ' Pause 1 second before checking again WScript.Sleep 1000Loop
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929: Dec 03 14:42:36.306 CST %JTAPI-PROTOCOL-7-UNK:(P7-10.130.0.12) received Response: com.cisco.cti.protocol.GetLineInfoFetchResponse {
sequenceNumber = 37
info           = 2@[
com.cisco.cti.protocol.LineInfo {
    name             = 4799
    displayName      = Emily *********
    permanentLineID = 1234577583
    maxNumberOfCalls = 4
    lineInstance     = 1
    busyTrigger      = 2
com.cisco.cti.protocol.LineInfo {
    name             = 8799
    displayName      =
    permanentLineID = 1846486595
    maxNumberOfCalls = 2
    lineInstance     = 2
    busyTrigger      = 1
more           = false
2930: Dec 03 14:42:36.306 CST %JTAPI-PROTOCOL-7-UNK:(P7-10.130.0.12) [(P7-10.130.0.12) DeviceLineUpdateThread] sending: com.cisco.cti.protocol.GetLineInfoCloseRequest {
sequenceNumber    = 38
enumerationHandle = 71832
2931: Dec 03 14:42:36.316 CST %JTAPI-PROTOCOL-7-UNK:(P7-10.130.0.12) received Response: com.cisco.cti.protocol.GetLineInfoCloseResponse {
sequenceNumber = 38
2932: Dec 03 14:42:36.316 CST %JTAPI-CTI-7-UNK:(P7-3352) SEP001759C48420(0,0) refreshing lines: previous=2 current=2 created=0 removed=0
2933: Dec 03 14:42:37.943 CST %JTAPI-JTAPI-7-UNK:(P7-3352)[(P7-sa-ccm1) EventThread](P7-3352) Request: removeObserver
2934: Dec 03 14:42:37.943 CST %JTAPI-JTAPI-7-UNK:ProvObservationEndedEv event to com.spanlink.jtapiclient.splkJtapiObj@21d1f4
2935: Dec 03 14:42:37.943 CST %JTAPI-JTAPI-7-UNK:ProvObservationEndedEv [#68]
2936: Dec 03 14:42:37.943 CST %JTAPI-JTAPIIMPL-7-UNK:[com.spanlink.jtapiclient.splkJtapiObj@21d1f4]ObserverProxy.queueEvents: dispatching synchronously
2937: Dec 03 14:42:37.943 CST %JTAPI-JTAPIIMPL-7-UNK:[com.spanlink.jtapiclient.splkJtapiObj@21d1f4]ObserverProxy.deliverEvents()
2938: Dec 03 14:42:37.953 CST %JTAPI-JTAPIIMPL-7-UNK:[com.spanlink.jtapiclient.splkJtapiObj@21d1f4]delivering to providerChangedEvent
2939: Dec 03 14:42:37.953 CST %JTAPI-JTAPIIMPL-7-UNK:[com.spanlink.jtapiclient.splkJtapiObj@21d1f4]ObserverProxy.deliverEvents() completed
2940: Dec 03 14:42:37.953 CST %JTAPI-JTAPI-7-UNK:(P7-3352)[(P7-sa-ccm1) EventThread](P7-3352) Request: shutdown
2941: Dec 03 14:42:37.953 CST %JTAPI-MISC-7-UNK:Provider "(P7-3352)" changing state to SHUTDOWN
2942: Dec 03 14:42:37.953 CST %JTAPI-JTAPI-7-UNK:(P7-3352)[(P7-sa-ccm1) EventThread](P7-3352) Request: getObservers
2943: Dec 03 14:42:37.953 CST %JTAPI-PROTOCOL-7-UNK:(P7-10.130.0.12) [(P7-sa-ccm1) EventThread] sending: com.cisco.cti.protocol.ProviderCloseRequest {
sequenceNumber = 39
2944: Dec 03 14:42:38.154 CST %JTAPI-PROTOCOL-7-UNK:(P7-10.130.0.12) received Response: com.cisco.cti.protocol.ProviderCloseResponse {
sequenceNumber = 39
2945: Dec 03 14:42:38.154 CST %JTAPI-MISC-7-UNK:(P7-10.130.0.12) shutting down
2946: Dec 03 14:42:38.154 CST %JTAPI-MISC-7-UNK:(P7-10.130.0.12) ProviderRetryThread shutting down
2947: Dec 03 14:42:38.154 CST %JTAPI-MISC-7-UNK:(P7-10.130.0.12) ProviderRetryThread exiting
2948: Dec 03 14:42:38.154 CST %JTAPI-MISC-7-UNK:(P7-10.130.0.12) ProviderRetryThread finished shutting down
2949: Dec 03 14:42:38.154 CST %JTAPI-MISC-7-UNK:(P7-10.130.0.12) ReceiveThread: shutting down
2950: Dec 03 14:42:38.154 CST %JTAPI-MISC-7-UNK:(P7-10.130.0.12) ReceiveThread: stream closed
2951: Dec 03 14:42:38.154 CST %JTAPI-MISC-7-UNK:(P7-10.130.0.12) ReceiveThread: exiting
2952: Dec 03 14:42:38.154 CST %JTAPI-MISC-7-UNK:(P7-10.130.0.12) ReceiveThread: notifying handler of demise
2953: Dec 03 14:42:38.154 CST %JTAPI-PROTOCOL-7-UNK:(P7-10.130.0.12) received Event: com.cisco.cti.protocol.ProviderOutOfServiceEvent {
eventSequence                 = 69
PROVIDER_OUT_OF_SERVICE_EVENT = 200
2954: Dec 03 14:42:38.154 CST %JTAPI-MISC-7-UNK:(P7-10.130.0.12) EventThread: queuing com.cisco.cti.protocol.ProviderOutOfServiceEvent
2955: Dec 03 14:42:38.154 CST %JTAPI-MISC-7-UNK:(P7-10.130.0.12) EventThread: shutting down
2956: Dec 03 14:42:38.154 CST %JTAPI-MISC-7-UNK:(P7-10.130.0.12) EventThread: waiting for exit
2957: Dec 03 14:42:38.154 CST %JTAPI-CTIIMPL-7-UNK:(P7-10.130.0.12) EventThread handling event com.cisco.cti.protocol.ProviderOutOfServiceEvent[69]
2958: Dec 03 14:42:38.154 CST %JTAPI-CTIIMPL-7-UNK:(P7-10.130.0.12) deviceMap is empty? -false
2959: Dec 03 14:42:38.154 CST %JTAPI-CTIIMPL-7-UNK:(P7-10.130.0.12) lineMap is empty? -true
2960: Dec 03 14:42:38.154 CST %JTAPI-CTIIMPL-7-UNK:(P7-10.130.0.12) callMap is empty? -true
2961: Dec 03 14:42:38.154 CST %JTAPI-CTIIMPL-7-UNK:(P7-10.130.0.12) clearing park DN map
2962: Dec 03 14:42:38.154 CST %JTAPI-JTAPI-7-UNK:(P7-3352)[(P7-10.130.0.12) EventThread](P7-3352) Request: getCalls
2963: Dec 03 14:42:38.154 CST %JTAPI-MISC-7-UNK:(P7-10.130.0.12) EventThread: exiting
2964: Dec 03 14:42:38.154 CST %JTAPI-MISC-7-UNK:(P7-10.130.0.12) EventThread: finished shutting down
2965: Dec 03 14:42:38.154 CST %JTAPI-MISC-7-UNK:(P7-10.130.0.12) HeartbeatSendThread shutting down
2966: Dec 03 14:42:38.154 CST %JTAPI-MISC-7-UNK:(P7-10.130.0.12) HeartbeatSendThread waiting for exit
2967: Dec 03 14:42:38.154 CST %JTAPI-MISC-7-UNK:(P7-10.130.0.12) HeartbeatSendThread exiting
2968: Dec 03 14:42:38.154 CST %JTAPI-MISC-7-UNK:(P7-10.130.0.12) HeartbeatSendThread finished shutting down
2969: Dec 03 14:42:38.154 CST %JTAPI-MISC-7-UNK:(P7-10.130.0.12) HeartbeatReceiveThread shutting down
2970: Dec 03 14:42:38.154 CST %JTAPI-MISC-7-UNK:(P7-10.130.0.12) HeartbeatReceiveThread waiting for exit
2971: Dec 03 14:42:38.164 CST %JTAPI-MISC-7-UNK:(P7-10.130.0.12) HeartbeatReceiveThread server heartbeat or message not received for 60600 mili-second
2972: Dec 03 14:42:38.164 CST %JTAPI-MISC-7-UNK:(P7-10.130.0.12) HeartbeatReceiveThread exiting
2973: Dec 03 14:42:38.164 CST %JTAPI-MISC-7-UNK:(P7-10.130.0.12) HeartbeatReceiveThread finished shutting down
2974: Dec 03 14:42:38.164 CST %JTAPI-MISC-7-UNK:(P7-10.130.0.12) DeviceLineUpdateThread: shutting down
2975: Dec 03 14:42:38.164 CST %JTAPI-MISC-7-UNK:[com.cisco.cti.util.BlockingQueue@4e8cee]BlockingQueue:take() Threadname=(P7-10.130.0.12) DeviceLineUpdateThread Thread interrupted
2976: Dec 03 14:42:38.164 CST %JTAPI-MISC-7-UNK:(P7-10.130.0.12) DeviceLineUpdateThread: exiting
2977: Dec 03 14:42:38.164 CST %JTAPI-MISC-7-UNK:(P7-10.130.0.12) DeviceLineUpdateThread: waiting for exit
2978: Dec 03 14:42:38.164 CST %JTAPI-MISC-7-UNK:(P7-10.130.0.12) DeviceLineUpdateThread: finished shutting down
2979: Dec 03 14:42:38.164 CST %JTAPI-MISC-7-UNK:(P7-10.130.0.12) ReceiveThread: waiting for exit
2980: Dec 03 14:42:38.164 CST %JTAPI-MISC-7-UNK:(P7-10.130.0.12) ReceiveThread: finished shutting down
2981: Dec 03 14:42:38.164 CST %JTAPI-MISC-7-UNK:(P7-10.130.0.12) finished shutting down
2982: Dec 03 14:42:38.164 CST %JTAPI-JTAPI-7-UNK:(P7-3352)[(P7-sa-ccm1) EventThread][8799]Request: getCallObservers()
2983: Dec 03 14:42:38.164 CST %JTAPI-JTAPIIMPL-7-UNK:[com.spanlink.jtapiclient.splkJtapiObj@21d1f4]ObserverProxy.deliverEvents() completed
2984: Dec 03 14:42:38.164 CST %JTAPI-CTI-7-UNK:(P7-3352) DeviceMap: closing device "SEP001759C48420"
2985: Dec 03 14:42:38.164 CST %JTAPI-JTAPIIMPL-7-UNK:(P7-3352) Terminal "SEP001759C48420" out of service
2986: Dec 03 14:42:38.164 CST %JTAPI-JTAPI-7-UNK:(P7-3352) [SEP001759C48420] CiscoTermOutOfServiceEv [#69]
2987: Dec 03 14:42:38.164 CST %JTAPI-CTIIMPL-7-UNK:(P7-10.130.0.12) deviceMap is empty? -false
2988: Dec 03 14:42:38.164 CST %JTAPI-CTIIMPL-7-UNK:(P7-10.130.0.12) lineMap is empty? -true
2989: Dec 03 14:42:38.164 CST %JTAPI-CTIIMPL-7-UNK:(P7-10.130.0.12) callMap is empty? -true
2990: Dec 03 14:42:38.164 CST %JTAPI-CTIIMPL-7-UNK:(P7-10.130.0.12) clearing park DN map
2991: Dec 03 14:42:38.164 CST %JTAPI-JTAPI-7-UNK:(P7-3352)[(P7-sa-ccm1) EventThread](P7-3352) Request: getCalls
2992: Dec 03 14:42:38.164 CST %JTAPI-MISC-7-UNK:(P7-sa-ccm1) EventThread: exiting

Forgot to mention that we have already tried that, as well as many other things on the user's end. Here is a list of everything we have done on the user's end.
Uninstall and reinstall Cisco Agent Desktop - Been done numerous time
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Uninstalled all security software, made no difference
Upgraded all Windows drivers
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Tried a couple different phones
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