Air.swf getApplicationVersion() not calling back

I am trying to use air.swf from
http://airdownload.adobe.com/air/browserapi
per the Adobe documentation to detect if an air application is
already installed. I'm using getApplicationVersion but the callback
function is never called. launchApplication() and
installApplication() work fine.
The code looks like this:
_air.getApplicationVersion(appID, pubID,
versionDetectCallback);
function versionDetectCallback(version:String):void { do
stuff }
VersionDetectCallback() is never called. I de-compiled the
air.swf and ran the code directly to try and figure out what's
failing. But I get the same result. I can see the timer on the
LocalConnection endpoint timing out after 5 seconds. I just can't
figure out why the appinstaller is not calling back. The actual
call (taken from the decompiled swf) looks like this:
airappinstaller = new ProductManager("airappinstaller");
var launchArgs:Array;
launchArgs = ["-isinstalled", appID, pubID, "adobe.com" + ":"
+ lcName, "onApplicationVersion"];
airappinstaller.launch(launchArgs.join(" "));
where onApplicationVersion is the endpoint callback function
and lcName is the LocalConnection name.
It doesn't matter if I make the call from the Loader Init
event or in a button click the callback function is never called. I
am using Flash CS3.

Hi Lisa,
I am on windows yes,  and I seem to have got it working.  I found this problem to be very perculiar as there were many things my badge didnt like - such as a case statement instead of a load if if's.   anyway my solution is below,  although I must say, that now nothing happens if the user doesnt have air installed!  If they have Air installed but not my application, it will install my app but the need air installed first and that is not ideal!
Maybe implementing your timer solution may help this?  Thanks for taking an interest!
private var _toDo:String;
private function onInit(e:Event):void
            _air = e.target.content;
            try
              _air.getApplicationVersion(_applicationID, _publisherID, versionDetectCallback);
            catch (e:Error)
              trace('air not installed');
               root.statusMessage.text = 'Adobe Air not installed'
               _toDo = new String("installAir")
private function versionDetectCallback(version:String):void
            if (version == null)
               trace('app not installed');
               root.statusMessage.text = 'Coach Player not installed'
               _toDo = new String("installApp")
            else
               trace('app version ' + version + ' installed');
               root.statusMessage.text = 'Application version ' + version + ' installed'
               _toDo = new String("launchApp")
private function onButtonClicked(e:Event):void
   root.statusMessage.htmlText = "onButtonClicked"
   if(_toDo == "installAir"){installAir()}
   if(_toDo == "installApp"){installApp()}
   if(_toDo == "launchApp"){launchApp()}
  protected function installAir():void
   root.statusMessage.text = 'Installing Adobe Air';
   _air.installApplication( _appURL, _airVersion, _arguments );
   //root.statusMessage.text = _appURL+" | "+ _airVersion+" | "+ _arguments
  protected function installApp():void
   root.statusMessage.text = 'Installing Coach Player';
   _air.installApplication( _appURL, _airVersion, _arguments );
   //root.statusMessage.text = _appURL+" | "+ _airVersion+" | "+ _arguments
  protected function launchApp():void
   root.statusMessage.text = 'Launching Coach Player';
   _air.launchApplication(_applicationID, _publisherID, _arguments);
   //root.statusMessage.text =  _applicationID+" | "+ _publisherID+" | "+ _arguments;
   //root.statusMessage.text = _arguments;

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    Hello,
    I have got a new install of CWMS 2.0MR7 800 users non HA system. During initial testing we noticed that when we call-in or call-back there was a dead air even though the call is connected we don't hear welcome to WebEx....when we hang up and call again it works fine and we hear welcome to WebEx so the issue is intermittent. CUCM version is 8.6
    Can someone please advise how do we go about troubleshooting something like this when the issue is so intermittent?
    Thanks

    Hi,
    Please check the following:
    1. Please check if you are on supported hardware and that no co-resident VMs exist:
    http://www.cisco.com/c/en/us/td/docs/collaboration/CWMS/2_0/Planning_Guide/Planning_Guide_chapter_01011.html#reference_249B138B71324D19B09141D3849EC058
    2. Check if you have any snapshots on any of the virtual machines for the system. If you have captured any snapshots before an upgrade, make sure that you delete them within 24 hours as they cause degradation of system performance and are known to cause audio quality issues.
    3. Please check your network bandwidth for these requirements:
    http://www.cisco.com/c/en/us/td/docs/collaboration/CWMS/1_5/Planning_Guide/Planning_Guide_chapter_01.html#reference_267DB686BB224EB7A49DE4C783C912E6
    If you still face the problem, please open a TAC case to troubleshoot the issue further. We will be able to get detailed logs and sniffers to find the cause of the issue.
    Thanks,
    Jyothi

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