Airport  Extreme loses connection to USB disk

Recently I upgraded my Airport extreme to 7.4.2 software. Since that time AE I keep losing connection to the disk when copying large files or after browsing on it for a while.
The drive is simply gone (no share advertised)
The only way to get it accessible again is by resetting the AE (soft reset via airport utility)
Is there a way to revert to the previous software (there appears to be no newer SW or fix at the moment)?
My config is as follows:
Airport Extreme 802.1n operating a 5GHz wireless N network, 1TB Seagate (Seagate FreeAgent 102D) external USB drive attached to it (formatted with MAC filesystem)
on the ethernet port is a linksys router acting as a Wireless G Accesspoint (for my wife's Windows laptop)

Toryn Farr wrote:
I've been having exactly the same problem. The Macs on my LAN will all continue to have Internet access. On any of them, the base station still shows up in a Finder window under "shared"... but if I click on it, it will think for a moment and then say "Connection Failed" where it normally says "Connected As: USER NAME". And then none of my computers can access the shared volumes until I reboot the router.
I'm having exactly this same problem.
Not sure where the problem comes from, but here is my environment:
Airport Express (older model) Version 6.3 as WDS remote
Airport Extreme (version 7.4.2) as WDS base station
Powerbook G4 (1.33 Ghz)
PowerMac G4 (Mirror Drive Door)
iTunes 9.0
I've had problems with my Hard Disk access from the Airport Extreme. I have Time Machine running automatically from two different machines to the same plugged in HD on the Airport Extreme. I get messages indicating that the backup can't be mounted. Once that occurs, I have to reboot the Airport.
Just like Toryn says, once you get Connection Failed, you must reboot the router.

Similar Messages

  • Airport Extreme, can't see usb disk from media player

    I have a WD hard drive (formatted in FAT32) connected to my Airport Extreme. I can access it from my MacBook and I can see it under disks in Airport Utility. When I try to access the drive wirelessly from my Merlin media player (that's connected to my TV), the drive doesn't show up under the Airport Extreme Workgroup. I should mention that when the drive is plugged into my MacBook, I CAN access the drive on my media player under my MacBook's Workgroup. So I'm assuming the issue is with the Airport allowing the drive to be seen, and not the format of the drive itself. Can anyone help?

    By default, when you enable "File Sharing" in the AirPort Utility, your AirPort Extreme will share out an attached USB HDD with either Macs or PCs.
    To access the shared HDD from a Windows 7 PC:
    Start > Computer > Map network drive
    Drive: <use default or select a drive letter>
    Folder: \\<AirPort's Base Station Name or IP Address>\<HDD's Volume Name>
    User name: <Enter Base Station Administrator name>
    Password: <Enter Base Station Administrator password>

  • Airport Extreme, Cant connect to shared disk

    Hello,
    Hooked everything up and both my ibook and MBP can access the net wirelessly fine. Installed the airport utility on my ibook to setup the airport, not on my MBP. i just attached an external flash disk and my ibook see it just fine and can copy files to the flashdisk connected to the airport but went to turn on my mbp and cant see the drive. how do i get my mbp to access the shared drive? do i have to install the software on both computers?
    also, my disk shows up as "no name". is there anyway to change the name other than no name?
    thanks!

    AtomicChicken, Welcome to the discussion area!
    Checkout KB 305040, AirPort Extreme (802.11n): USB storage volume does not appear in Airport Disk Utility or appears with an unexpected name.

  • Airport Extreme issue connecting through usb to freeagent external hdd

    I have a brand new 15"MacBook Pro and am using an Airport Extreme for wireless internet throughout my house. That part of the system seems to work fine. My problem is that I want to connect both my printer and FreeAgent hdd to be accesses through my wireless network. When I plug in a 4 port hub everything seems fine (green light). When I plug in the Free Agent hdd the light immediately turns to blinking amber. In airport utility the hdd does not show up but I get a message which says "disk needs repair". If I plug the hdd directly into my MacBook I can can see it, read from it and write to it fine. I can't find anything that indicates that the hdd wouldn't be compatible with the Airport Extreme. Help!

    You can access the AirPort Disk via normal file-sharing connection options, such as selecting the server from any Finder window’s sidebar in the Shared section. AirPort Disk uses two standard methods: AFP (for Macs) and Samba (for Windows or Linux).
    Leopard accesses AirPort Disks through the Finder, just like any other network volume. Open any Finder window, and look in the sidebar for a list of servers in the Shared section. You should find your AEBSn.
    To mount an AirPort Disk volume, follow these steps:
    1. Select the AEBSn in the Sharing section of the sidebar.
    2. To connect as a Guest user, you need take no more steps; To use a named account, click the Connect As button in the upper right and enter your credentials.
    3. Double click a volume that’s shown to mount it on your system.
    For both Windows XP and Vista, open the network browser by double-clicking Network on the Desktop. The base station name should appear in the Network browser.

  • Airport Extreme 802.11ac and USB disk failure

    hi,
    Had an Airport Extreme 5th gen with a USB disk attached for over a year of which my Mac was using Time Machine and creating backups no problem, didnt skip a beat.
    Just bought a new Airport Extreme 802.11ac, attached the same USB disk and Time Machine works once or twice then fails saying it cant find the disk. True enough if I open finder and try and find the disk its not listed.
    Opening the airport utility it shows the disk attached. If I reboot the Airport Extreme the disk shows up again in finder for a short period of time.
    Looks like they released a firmware update 7.7.1 which was supposed to fix this but it seems in my case it hasnt. Even factory reset after the update but no joy.
    Normal wireless activities like internet access etc are fine.
    Not sure if anyone else has experienced this yet? If not I guess ill try a non self powered disk or something, either that my AE is faulty.
    thanks
    matt

    My experience with the 802.11ac extreme with 7.7.1 firmware suggests Time Machine doesn't work when the name assigned to the device (not the SSID) contains a period, which the out-of-the-box name does.
    Out-of-the-box, with the default device name still assigned, I could not get Time Machine to recognize the remote disk on multiple 10.8.4 Macs until I created an empty folder on it. Yet once registered with Time Machine, backups never occurred to the disk--TM status was always "waiting". The server name displayed in TM had the period in "802.11ac" escaped with a backslash (i.e., "802\.11ac").
    I renamed the extreme, but used a name that still contained a period. The same difficulty was encountered registering the disk with TM. Once registered, TM status for the disk was still "waiting".The server name again had the period escaped with a backslash.
    Finally, I just removed the period from the name. Registering the disk with TM then occurred normally and backup began immediately.
    (In an earlier case with the 7.7.0 firmware, I had no trouble registering and backing up to an 802.11ac Time Capsule that had previously been given a name without a period in it.)

  • Airport Extreme loses connection on applying security

    I have just bought an Airport Extreme as my first step on my transition from PC to Mac but it's making me think twice!
    I can connect to the AEx when i don't apply any security or devices. then as soon as i try to upgrade the security to WEP or WPA or any security combination my PC loses the connection with the error message "Airport utility was unable to find your base station after restarting".
    I've tried everything I can think of including tens of Hard Resets trying different combinations of settings to no avail. Any ideas?

    I have the exact same problem, I've tried to configure with WPA and password, and the PC just won't recognize a valid connection, won't connect to the internet.
    I have a perfect connection without security. Can someone help with configuration? My MacBook Pro recognized the network and can sign in without a problem. I just can't seem to get the PC to sign into the network.

  • Airport Extreme doesn't recognize USB disk

    I have a USB external hard drive that I've used for a number of years plugged directly into my Mac mini.  I'm trying to move it to the Airport Extreme as a shared hard drive, but the device is not recognizing it.  It won't show up in my Finder sidebar, nor will it appear in Airport Utility in the list of disks.
    For contrast, I've got another drive that shows up fine whenever I plug it in.
    Things I've tried:
    - A USB hub plugged into the Airport Extreme.  If I plug both disks into the hub, the second one works just fine, while the first still won't appear in the Finder, and in Airport Utility it is displayed as a "0MB" capacity drive with no volumes.  If I don't plug in the second disk, I don't think the first disk shows up at all.
    - Different USB cable.  Same result.
    - Reformat the drive (via Disk Utility, as "Mac OS Extended (Journaled)").  Same result.
    - Rollback the firmware.  Currently at 7.6.  I tried 7.5.2 and 7.4.1.  Same result.
    Any ideas?

    Some older drives just won't work at a network USB location....probably a firmware limitation on the drive electronics.
    Check to see if the firmware on the hard drive can be updated.
    If you have checked your powered USB hub to verify that all ports are functional, and checked USB cables, I think you have to conclude that you....like me in the past....have found a drive just won't work where you want it to.

  • Airport extreme loses connection with cellphone wifi

    My Sister has a AirPort Extreme MD031LL/A that was bought 4 monthes ago. It has always worked very well. She lives way out of town and can only get Sattelite Internet service, it has always worked great also. 2 weeks ago her Sattelite Internet Provider was bought out and upgraded to an even faster speed. Her iPad has no problems since the change, but her T-Mobile HTC One S that had always worked perfectly on WiFi calling,  (because where she lives, it is all she can get for calls from her home)  only works at times. The phone states it is connected to her home WiFi system, but says it has certificate problems and or it will be connected and she can use her phone to make calls and recieve text, it comes and goes and her signal is great. T-Mobile says it is not on their end and that it is a problem of the phone and her AirPort Extreme communicating with each other. Any help is appreciated.

    ok, so I think I've solved the problem. It only took 4 calls to AT&T tech support to figure it out. The reason I was able to use DHCP with a DSL modem is because (and here's the thing they kept forgetting to tell me) the modem is also a router. I know, not really, but it acts like one for all intents and purposes. It keeps the PPPoE in the modem, and works just great if you have ONLY ONE COMPUTER HOOKED UP TO IT. What I had to do was go into the modem settings and make the modem a bridge, basically making the modem what it really is, just a modem. Then I set up my AE as a PPPoE and I have been connected ever since. It also cleared up the NAT problem I was having with my Xbox 360. Anyway, I hope this helps some of the people out there.

  • AEBS Airport Extreme Printer connected by USB not recognized

    My in-laws literally just bought a brand new AEBS yesterday. Plugged it in, the the Canon MX7600 multifunction printer into the AEBS usb port. My in-laws old Windows PC is connected to the internet via an ethernet connection to the AEBS.
    1. PC can see printer and prints fine, no problem
    2. AEBS cannot see printer using Aiport Utility v5.4.2 and the AEBS firmware version 7.5 when using in-laws brand new MacBook Pro which is connected wirelessly to AEBS.
    Can anyone out there help?

    Have you tried the steps in "Printer troubleshooting for AirPort Base Stations and Time Capsule".
    And you are aware that you will only be able to print... right? The USB port on the AEBS does not support FAXing nor scanning.

  • Airport Extreme loses connection repeatedly

    Not sure if I have a faulty unit or not -
    We bought a brand new AE at Best Buy in January, to replace a Cisco router that lost connection about once a week. Now I have a router that loses the connection about 3-4 times a day.
    Here's the set-up -
    cable from wall into modem, modem hardwired to AE.
    AE is hardwired (ethernet) to desktop (PC)
    AE supports about 10-15 other wireless devices in the house (Macs & others)
    3-4 times a day the entire network goes down, including the hardwired desktop.
    Green light stays on all the time, even when the network is gone.
    Unplugging the rebooting the AE restores the network in a matter of minutes, so I know it's the AE and not the modem or cable signal.
    Any help would be appreciated.

    I have the exact same problem, I've tried to configure with WPA and password, and the PC just won't recognize a valid connection, won't connect to the internet.
    I have a perfect connection without security. Can someone help with configuration? My MacBook Pro recognized the network and can sign in without a problem. I just can't seem to get the PC to sign into the network.

  • Airport extreme doesn´t recognize usb hard disk

    After one year of no problems using it, suddenly, the airport utility doesn´t find my usb hard disk connected to an Airport Extreme base station. There is a firmware upgrade to 7.7.1 for this same but unfrequent and rare issue (Apple´s words), though it is only forseen for the new base stations AirPort Extreme 802.11ac and mine is 802.11n.
    Has anyone experienced this problem, any solution?
    Thanks in advance.

    I just called Apple Care and I'm astonished by the answers that the operator gave me :
    - he couldn't confirm if Airport Extreme could handle 4 TB disk drive or not. More : he said he cannot obtain this information.
    - he advised me to plug on my Aiport Extreme a 4 TB drive borrowed to a friend, or buy a new 4 TB drive in a shop with a 4 days refund policy (to return the drive after the test).
    I was very unsatisfied by these answers, arguing to my operator that for me HE is Apple and I expected him to have informations about the specs of Apple products. In the end he advised me to go in a Genius bar with my hard disk. So I asked him a ticket number to give to the Genius bar. He said there was not.
    I'm very frustrated by the very low level of information of this call :
    - Apple Care didn't confirmed an information that looks correct according to newsgroups or a technical support reseller,
    - Apple Care couldn't confirmed the problem was handled by a developpement team at Apple, neither when it could be published.
    Another point about Apple Care : when I called Apple Care Yesterday, they said they couldn't handle my request because I haven't the serial number of the Airport Extreme. I said I wanted to confirm the incompatibility for ALL the Airport Extreme, but they argued they must give me a correct answer for my case, especially. Today, after giving the serial number, they said they couldn't answer.
    The Apple technical specification of Airport Extreme don't show any limitation in the size of the drive :
    http://support.apple.com/kb/SP628?viewlocale=en_US
    The MacWay reseller technical support confirmed me that no Aiport station they sell are supporting today 4 TB drives.

  • Airport Extreme will not show USB drive installed Solved!

    Airport Extreme will not show USB drive installed Solved... At least for me!
    Here's what I had to do to make it work with the newest 7.3.1 firmware.
    Ready for this? No Joke Really!
    1. Connect your USB drive to the Airport Extreme.
    2. Turn it on.
    3. Open the Airport Utility.
    4. Go to Manual Setup.
    5. Choose Disks and File Sharing.
    Yep, we are going to set file sharing before we even see the disk we want to share!
    You (I) had to set File Sharing on and Share Disks over Ethernet checked as well as set the Work Group (In my case). THEN restart the Airport Extreme.
    After it re-started... My USB Drive was now present and ready for use.
    I also dis-allowed Guest access. I re-started ALL computers in my network, both Windows and MAC. The USB drive held and works GREAT!
    I know... Most of you thought this was a joke, It's not!
    I tried everything to get the USB drive to work and failed every time just like most other people. Doing it this way worked like a charm.
    Go Figure huh!
    Hope this helps someone with this issue.
    Message was edited by: DonaldH

    How was the usb hard drive formatted? Was it NTFS, FAT32, or HFS+?

  • Airport Extreme loses guest account

    Hello everyone.
    I must be missing something here, I know it has to be easier than this.
    I just received my AirPort Extreme Base Station (AEBS) and AirPort Express. Both brand new, both updated to latest firmware. I configured the AEBS as a new wireless network, created a new SSID, WPA2 personal password and set the AirPort Express to join the network that I created on the AEBS. My problem is, for some reason, the guest network that I created during the configuration of the AEBS is gone. I have reset the AEBS three times, created everything again, and it does the same thing. It loses the guest network each time.
    My AEBS is connected to my ISP's DSL modem, the DSL modem handles the DSL account user name and password.
    Am I missing something, does the AEBS lose the guest account when an AirPort Express is involved or something? I know I have to be missing something, I just don't know what or where.
    Thanks for all your help.

    Zyxel's info specifies that this a  ADSL2+ Router. See link below.
    This type of device, which combines a modem and router on the same chassis is also known as a gateway.
    That being the case, you would have to configure the AirPort Extreme to connect with this device using Bridge Mode.  Otherwise, you would be breaking networking rules by having two routers both working on the same network.
    http://us3.zyxel.com/Products/details.aspx?PC1IndexFlag=420060623092947&Category GroupNo=C8A3A230-907F-4CA8-9C3B-3A84F5A06405
    When you configure the AirPort Extreme in Bridge Mode, you must also power cycle the entire network.
    That means powering everything down...order is not important.
    Wait a few minutes and start the Zyxel device first and let it run a few minutes by itself
    Then start the AirPort Extreme the same way
    Then start each other device one at a time about a minute apart
    If you really need the Guest Network feature, you might want to check with Zyxel support to see if the ADSL 2+ Router could possibly be configured as a simple "bridge mode" modem.
    Or, your ISP may have a simple modem that they offer. You would want to make sure that this is not a gateway device or router....only a simple modem.

  • Is Internet Explorer incompatible with Airport Extreme for connecting wirelessly to the Internet?

    repeat -is Internet Explorer incompatible with Airport Extreme for connecting to the Internet- I am trying to hook  up my sister's / Windows 7...HP mini computer to my wireless connection (Airport Extreme to cable /BrightHouse ) all I get is -failed due to 'error 651' -am about to call the jockeys at the cable company to see if they have work-around. Any comment appreciate. Thanks./jimiros

    Diane,
    I have added very few apps to my G5. The majority of my time is spent editing photos with PhotoshopCS3. I have software updates set to run weekly and have always kept them up to date. I really believe it's a disk permissions issue...but repairing them doesn't help.
    *+Upon installation, I used Archive and Install.+* While I agree that Erase and Install may sound like a good idea, it makes me nervous. I do have everything backed up on a bootable CMS drive, but I'm a photographer and was hoping to not have to erase the G5.
    Yes, as I mentioned in the original post, I've downloaded and installed the Airport firmware update. And all software is up to date.
    All was working just dandy before the upgrade. Unfortunately now it's sounding like I may have to erase my hard drive and install fresh.
    If I do that, is it just a matter then of dragging my photos from the backup disk to the G5? And documents? Etc?? The thought of getting all my photos and important information back on the G5 seems a bit staggering.

  • Hi..I have an AirPort Extreme base connected to my DSL Modem and has been working fine. But I recently bought another DSL modem along with the latest Airport Express. With this one however I can't get it to connect to the Internet. Any suggestions?

    Hi..I have an AirPort Extreme base connected to my DSL Modem and has been working fine. But I recently bought another DSL modem along with the latest Airport Express. With this one however I can't get it to connect to the Internet. The light on the Express is flashing green though. Does it mean I have to re-set the settings on Airport Utility? I.e. the old settings haven't been cleared yet. Any suggestions?

    Let's see if I can get this straight.
    You have an Airport Extreme base station that is set to "Create a wireless network" and you have the box checked for "allow this network to be extended"....
    Then you have an Airport Express that is set to "Extend a wireless network" which you selected the name of your network in the box...
    Correct?
    See this Apple document:
    http://support.apple.com/kb/HT4259?viewlocale=en_US&locale=en_US
    The wireless unit on the right of the diagram can be either of the newer Apple base stations.
    Extreme, Express, Time Capsule

Maybe you are looking for