Airport Extreme Offline
I have an Airport Extreme 802.11n which goes offline intermittently. I usually leave my MacBook Pro on and sleeping and when I wake it up, I usually get an IP address. Once in a while, lately more often, I will have no connectivity. When I check the Network Preference pane and check Airport I the MacBook Pro has no IP address. When I try to connect using Airport Utility I can't find the Airport Extreme. When I check the Airport Extreme, the green light is on and all looks fine but I have to reboot it to gain access (get an IP address). It's using firmware 7.4.2. Not sure what to do to get it to stay online.
Welcome to the discussions, Bob!
+I have an older igloo airport extreme and every few days it will drop internet connectivity+
If the problem seems to have started recently, that would be a clue that someone near you has probably setup a new wireless network that may be interfering with your signal, or there may even be a new cordless phone next door that is causing some issues.
(My neighbor...across the street...can literally knock me off the internet if he happens to walk out his front door talking on his cordless phone; something I found out only by accident one day)
The easiest potential solution, without downloading utilities to try to identify other networks near you, is to simply experiment by changing the channel on your wireless network to see if you can find some better airspace. Keep a record so you can track your changes, what works better, what doesn't, etc.
Here's how to change the channel on your wireless:
Open Macintosh HD > Applications > Utilities > AirPort Utility
Click Manual Setup
Click the Wireless tab below the row of icons
The Channel setting is on this page
Click Update to save your changes and the Airport Extreme will take about 20-25 seconds to restart again.
Maybe start on the high channel...11 and try that first, then work down from there as the lower channels 1 tend to be more crowded, but there are no hard and fast rules.
Hopefully, there are not too many networks around you and you'll be able to find the "right" channel.
Similar Messages
-
I can not print from my mac laptop. I have the airport extreme for wireless. I can print from my Mac using wireless but not my laptop. Laptop see the printer but says its offline when I attempt to print. Help!
Try this:
http://discussions.apple.com/message.jspa?messageID=8096765#8096765
Good luck! -
I have a pc running windows 7. I got an Airport Extreme 802.11n Wi-Fi and the printer is now plugged into the Airport. The Airport works fine but the printer shows as offline in control panel and in word. The printer is a HP LaserJet CP1525nw.
+For now I have it set to Share Public IP address - Is this correct for my Network Setup with The Airport Extreme being the only router being used ?+
This would be the correct setting if the AirPort Extreme is connected to a simple modem (one ethernet port).
*Settings I have Enabled*
5 GHz name indicates that you have elected to use the option to assign a separate name to the 5 GHz network. This will allow you to "tell" compatible computers to connect to that network, rather than the slower 2.4 GHz network
Use Wide Channels is recommended for 5 GHz operation.
Interference Robustness often does more harm than good and should not be used unless you know you are in a area with a lot of wireless networks and you feel that your network is experiencing interference issues from a nearby network. -
Airport Extreme regularly goes offline
We have our computer network online using an airport extreme (about 4 years old), we also have an airport express that helps to extend our network. We have an issue with the airport regularly dropping our internet signal, basically it just goes offline for no apparent reason and due to the history I'm pretty sure it is the airport and not our cable modem.
To correct this problem I usually just unplug the airport and unplug the cable modem and this usually resolves the problem. I've had this problem in the past, and it got to the point where this no longer fixed the problem. I brought the airport to a mac genius bar and they reset it back to factory settings and that resolved the problem for about two months. Now the problem is back again, and the airport tends to drop our signal 5+ times a day (it would probably do it more, but we're not home for a good portion of the day to reset it).
As far as I know the airport is up to date on its firmware (v5.7), airport express v6.3. Any help you can give to correct this really annoying problem would be greatly appreciated.The usual cause for this is RF interference from other devices operating at 2.4 GHz. If you can't remove the devices causing interference, you can change the channel used by the AirPort Extreme base station (AEBS) until you find a channel which works better or you run out of channels.
KB 58543, AirPort: Potential sources of interference -
Airport extreme says printer 'offline'
I've spent some time adding a new printer to my list (of 2) in airport extreme, but each time I try to print wirelessly, it tells me the new printer is 'offline'. What am I doing wrong? Everything is plugged in, the printer appears in the list in airport, I've done everything I can think of. HELP!
Might be a good idea to work through the Printer Troubleshooting Guide to see if that provides a missing step.
Remember, if you open a document to print, you will have to select the specific printer that want to print to.
Finally, not all printers are compatible with the USB port on the AirPort Extreme. If you review all of the steps in the troubleshooting guide and things still don't work, that may unfortunately be the case here. -
I have a Cisco System3 modem, feeding an Airport Extreme, which connects wirelessly a Timecapsules and an Airport Express both of which extend the network, ie send out more WiFi signal. The system worked well for a long time, say a year and a half and then it started dropping out. All the lights on the modem and airport Extreme stay green, but the other two components are blinking yellow. I've tried limiting the channels, but there are few sources in my neighborhood. I have tried resetting the Extreme which worked for a week and now it's back to its random disconnect behavior. I have read some of these blogs and no one seems to know what to do, especially not Apple. Do I just get another router or what? What do I lose if I use a non Apple router and what would you suggest?
Welcome to the discussion area, Junkcanoe!
I don't have a setup like yours, but might be able to offer some assistance.
Basically I have two jacks, a TC and an AE and I'd like to create a roaming network. Both of them are set to bridge mode with the same SSID, WPA2 security, same password, etc.
This would be the normal way to set up a roaming network, but the wild card here is that we don't know anything about how the main router that supplies the ethernet connections (valid IP addresses) to the condos might be configured.
For example, most apartments, hotels, etc that provide ethernet jacks usually limit the number of devices that can connect to each jack. Hotels tend to limit this to one or two devices. I counted six devices that you say will work properly plus a few more. Since you have two separate ethernet jacks, you may be looking at a situation where each jack is allocated a total of 4 devices, or valid IP addresses.
The bottom line here is that we won't be able to make much progress until we know more how the main router there has been configured. Is it possible for you to ask the complex manager (who will probably need to ask the IT guy) how many devices are allowed to connect per ethernet jack? Another way to ask the same question is how may valid IP addresses will each ethernet jack allow?
If you can, could I ask you to perform an experiment? Rather than have both the AirPort Extreme and Time Capsule each connect to a separate ethernet jack, can you temporarily move one device near the other and connect them together using an ethernet cable? (Or, use a long ethernet cable if you don't want to move either device) LAN <-> port on one to LAN <-> port on the other. In other words, you'll only be using one of the ethernet ports in the condo for this experiment.
Any difference in performance or number of devices allowed to connect?
Message was edited by: Bob Timmons -
HP P1102w connected to the Airport Extreme but cannot print, always offline
OS : WIndows 7
Router : Airport Extreme
When I was using a linksys router, setting up the printer was a piece of cake, but when we move to Airport Extreme the only computer that works is the MAC book pro and the rest of the Windows Base OS doesnt work properly, esp. on a wireless setup.
I'v installed bonjour on my system and still nothing works.
I've check most of the forum with out any viable solution for this issue.
Whatever hel you can provide me with will be highly appreciated.
kind regards,Hi @shanwein ,
I see that you are having issues with the printer working over the wireless network with the new Airport Extreme on the Windows computers, but the Mac is working. I would like to help you out with this issue today.
Just to clarify, you are networking the printer, you don't have the USB cable connected from the printer to the Airport?
Print out a configuration report and make sure the SSID and IPv4 of the printer.
Printing a Configuration Page.
If you have a valid IP address for the printer then try and access the Embedded Web Server for the printer.
Type the IP address into your web browser's address bar. (Internet Explorer)
If it loads the printer's network page then the printer is on the network.
You might need to power cycle the router, computer and printer if it doesn't load on the Windows computers.
Run the add printer wizard from Devices and Printers, click on add a printer.
Test the printer.
Please provide in detail the results if you are still having issues.
Have a great day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP -
I have an Airbook and cannot get my printers to go back "online" please help... i use airport extreme and i have an HP and an epson printer
http://support.apple.com/kb/HT5824?viewlocale=en_US&locale=en_US
-
Why does the usb printer go offline through the airport extreme?
My hp 2500n printer is listed as not connected. I have it hooked up to myAirport Extreme via usb. If I disconnect and reconnect the usb, it sees it and all is well as long as the printer is never turned off. If the printer power is cycled, the usb connection is lost and the only way I have found to reestablish the connection is by manually disconnecting and reconnecting the usb cable. There are no intervening devices between the printer and the usb connection on the Airport Extreme
Any ideas out there?I had the exact same problem
It turns out I was using a 20 foot USB cable between the printer and the Airport Extreme and the signal had become to weak to work. Try using nothing more than a 6 foot cable or try a new cable -
Macbook Air won't connect to Airport Extreme!
I'm at a loss here.
Last week I got drive corruption because I lost connection while writing data to an external drive connected to my Airport Extreme (while using my iMac).
I had noticed the drive connection was dropping quite often, both using the iMac and Macbook Air...
After doing a bit of searching, I learned it could be that the Airport Extreme was dying... and indeed it explained why my internet had been so painfully slow at times too, which I had been blaming on the computers or browsers, not even thinking for 2 seconds about the router!
So I did the normal thing, and ordered the new Airport Extreme (mine was the 2nd generation, dating back 2008, so it was normal I upgraded).
Yesterday I installed the new Airport Extreme and everything seemed to work like a charm. Internet was fast and the drives didn't lose connection once on the Macbook Air (I didn't have a chance to test the iMac... altough the error message wasn't displayed anywhere when I looked at the screen this morning, so I guess it was good there too).
I made sure not to write anything on the drives, though, just to make sure the Aiport Extreme did work OK...
And this morning, what do I see on the Macbook Air? Impossible to connect!
Internet works fine, no problem!
If I check Airport Utility, the Airport Extreme is there, green signal, everything's A-OK. And disk sharing is enabled, I double-checked.
I checked on the iMac... I can access the drives, just like yesterday.
But on the Macbook Air, I see the Airport Extreme icon in the Finder, but when I click on it I get the "Connecting..." for a while, until I get the "Failed to connect" and an error message saying it's impossible to connect to the server, to check if it's available and with the right IP address, etc.
How could it be offline, busy and/or with the wrong IP address if it's giving me internet and showing up as perfectly healthy on the Airport Utility???
How could it be not working, when it's working perfectly fine with the iMac???
The only thing I could see is if somewhere in the system the wrong info is sent (the right one for internet, the wrong one for Finder), but I don't know where that would be or how to change it.
I tried the usual restart, to no avail.
I tried removing the network in System Preference, and putting it back, no luck.
As I said... I'm at a loss.
How could it just stop working, and just stop for the drive sharing?Reset the AirPort Extreme base station > Resetting an AirPort base station FAQ
-
When I returned from holidays I could not access the internet wirelessly through my Airport Extreme (5th gen) from my iPhone, iPod touches, ipads and my AppleTV 2 no longer can access the internet or the network either. I can get access to the internet on my iMac when wired directly into an ethernet port on the Airport Extreme. I have tried resetting my AirPort and created new networks but still doesn't want to co-operate. If I get wireless internet it is very, very slow and incosistent.
Any suggestions?
RickI see now that long questions are not going to be read and answered. Understandable. Since writing this I got help on one aspect of question and now have Airport Extreme visible through Airport Utility and it seems to work. However the wireless printer still does print. On the printer's screen, it recognizes my wireless network and connects. When I try to print from the MacBook, the usual printer icon comes up, but with Printer is Offline. Printer is Not Connected. So far, nothing in Apple or Brother help has given me answer to this problem. Any ideas would be appreciated.
-
Airport Extreme can see networks, can't connect to any
I recently bought an iMac G4 (1Ghz, 17") on eBay and am having problems getting the Airport Extreme card to connect to any network. It came with 10.5.1 installed and I've updated it to Leopard 10.5.8
I'm a bit of newbie with this Mac, but am learning quickly and I've tried to do my due diligence research prior to posting. I think I've tried every solution I've found recommended on forums for others with my problem.
Here's the basic info on what I've tried (by themselves and various combinations):
-changing the channel the network operates on.
-changing from WEP to WPA
-changing to no security at all
-changing to manual DHCP setup
-disabling Wireless-g only to allow b & g, and I've tried allowing only g
-I tried moving AppleAirport.kext to the desktop to let the system rebuild it with a restart - it was not rebuilt so I moved it back in and restarted again
-reset your router
-made sure router firmware was up to date
-creating a new network location
-went to Library > Preferences to delete com.apple.internetconfigpriv.plist and com.apple.internetconfig.plist but there were no files with those names in that folder
None of these options changed any response to the ways I've tried to connect to the internet.
It connects fine through the router with an ethernet cable. With this option it takes the network address 192.168.1.5
I also tried to connect to my neighbor's open network, with that network it will either timeout or ask me for a WEP password, which isn't needed.
These are the errors I get when trying to connect to my own network wirelessly:
-When I go through Network Setup Assistant, I get the error: "The password you entered is invalid." Even though I know it is correct (checked and rechecked to make sure all keys were working in a text file).
-When I go through System Preferences > Network I get a Connection Timeout every time it tries to connect.
-When I go through Network Diagnostics through Safari, it can't find any Apple Wireless Devices to work with or it gives me a connection timeout.
My iPod Touch 2nd Generation has never had a problem connecting to this router or the neighbor's open network.
Neither have any of my three Dell laptops.
AirPort Card Information:
Wireless Card Type: AirPort Extreme (0x14E4, 0x4E)
Wireless Card Locale: USA
Wireless Card Firmware Version: Broadcom BCM43xx 1.0 (4.170.25.8)
Current Wireless Network: wireless network not available
If it matters, I've got an Actiontec router and I'm connecting to Verizon FiOS.
Thanks in advance for any recommendations. I guess if the Airport Extreme card [or software] won't work I'll just have to try a USB network adapter (want to avoid this as this iMac only has USB 1.1).
EdHi there!
Were any software install and restore discs included with the computer to support
the license and ownership, maintenance and help upkeep the computer's OS X?
Not sure where to begin in resolve the connection issues you have presented,
since I am almost under siege in my offline life with problems others foist on me.
Your issue may be in part due to a scenario where enabling WEP can causing
an issue of a self assigned IP address; the address sometimes may be just a
default and not that of the router's giving one to the computer. You can some-
times reset and hope the router can give you a new different IP address or DNS.
There usually is something else to this, if that is the case.
However, to make sure the computer itself is in a good state of health, and you
have some of the basic means at your disposal, (or to know what you have) is
why I am replying. And once that is mostly a certainty, to see if the settings to
choose the AirPort as a viable Network choice in the System Preferences, with
wireless on top of the available options open to the computer. You can drag in
order of desired connection type, the Ethernet, dialup, Airport, etc - means of
making or sustaining a connection in the Network panel. If these items are not
correctly chosen, the available wireless Airport won't work. And the status of
the Airport connection won't be visible in the main menubar header either.
Have you been through some of the several Apple Support documents on topic?
• Mac OS X: Connect to the Internet, troubleshoot connection & set up small network:
http://support.apple.com/kb/HT1714?viewlocale=en_US
• Mac OS X: Troubleshooting a cable modem, DSL, or LAN internet connection:
http://support.apple.com/kb/TS1317
• AirPort troubleshooting guide (primarily settings & base station)
http://support.apple.com/kb/HT1401?viewlocale=en_US
For computer basics, to check and do simple software maintenance of the Mac
OS X, you can boot the computer in SafeBoot (shift key held on startup until a
login window appears) and from GO in main Finder window, see Utilities folder
in the drop-down menu, and look for then launch Disk Utility from the Utilities.
In Disk Utility, choose the Macintosh HD, then 'repair disk permissions'. You
may be able to later click on the hard drive icon of the Brand of the HDD as
seen in the same sidebar where the Macintosh HD was located, and choose to
'verify' the hard disk drive from the choice in the Disk Utility panel then available.
When done with these items in Disk Utility, quit it; then restart the Mac normally.
{For other levels of Disk Utility repair on the hard disk drive, you need to boot the
computer from the OS X Installer's disc#1 and choose Disk Utility from its menu
bar prior to actually running that Installer. The drop down menu bar has options
and select them carefully; since you can do quite a bit to the computer's drive if
the wrong item is chosen out of turn or when not needed. A booted disk utility is
in a position to act more thoroughly on a hard disk drive that is then unmounted.}
If the computer is in a good state of preventative maintenance and permissions
repairs, etc the main issue would be in the choice of settings to access the internet
via the means at the computer's disposal; and choosing the hardware path in the
Network panel of System Preferences is one of the main portals. There are several
items in here, including being able to check-mark and move the order of importance
the main items in a Network preference window, so the computer chooses them first.
If the antenna cable and other connect to/from the AirPort card in the base of the iMac
is properly pressed firmly into position and the card is OK, the physical and electronic
paths should be assured; as far as that goes...
Some of the changes to settings may not have been necessary or help in connecting;
so I am not so sure what ones would need to be changed back to their defaults.
Good luck & happy computing! -
I have been working on regaining wireless printing from my MacBook and just discovered something new to me. I brought up Airport Utility and received a screen display showing my network. The diagram box for the Airport Extreme has a warning icon and clicking on the diagram box for the Airport Extreme brings up the message that my airport extreme cannot be found and that it USED TO BE part of my network. The only help given is to check the device and make sure it is plugged into power, within range and connected to the Internet. Its been a long time since I last set up the Airport Extreme, but it is powered up, in the same place and connected to my cable modem as before. I continue to have wireless connection to the Internet from my MacBook and iPhone. What I do not have is wireless connection from the the MacBook to my Brother Printer as I did until, for unknown reasons, it stopped working.
So far, I have checked all the help for the printer problem and wonder if my problem is in the Airport Extreme? The printer does find the Airport Extreme, but still does not print wirelessly, only by attaching it with USB cable to the MacBook.
Resetting the Airport Extreme will wipe out that setup, but should I do this anyway? Might it help the printer problem.
Thanks for your help. I've worked on this a long time using available material.I see now that long questions are not going to be read and answered. Understandable. Since writing this I got help on one aspect of question and now have Airport Extreme visible through Airport Utility and it seems to work. However the wireless printer still does print. On the printer's screen, it recognizes my wireless network and connects. When I try to print from the MacBook, the usual printer icon comes up, but with Printer is Offline. Printer is Not Connected. So far, nothing in Apple or Brother help has given me answer to this problem. Any ideas would be appreciated.
-
Airport Extreme does not have a valid IP address
My Airport Extreme Base Station 802.11N (AEBS) no longer has an internet connection and I cannot share internet or even access the internet via an ethernet cable from the AEBS to my iMac unless in Bridge mode. I have a 2.6 Ghz Intel Core iMac running OS X 10.5.6. I also have an Airport Express (802.11b/g) currently offline.
When I plug my ethernet cable directly into the iMac I've got a fast and reliable internet connection. I have also done 2 hard resets on my AEBS without any success. I have ensured that my cables are properly plugged in and had it checked by another person.
I do not have a specific IP address from my Internet Service Provider (ISP). I have contacted my ISP and have confirmed that there is nothing wrong on their end. I had an internet connection previously with "Using DHCP". Now when I select it blanks out the IP address box. I referred to my last working saved Airport setting and my AEBS still does not have an internet connection.
I'm not sure what else I can do. Any help would be appreciated. Thanks in advance.
ByronHello,
I'm having a similar problem. Saturday morning my Comcast Internet was gone. I went through all the steps to troubleshoot (powering everything down, checking connections, powering back up from outside, connecting directly to the cable modem via Ethernet, etc.). I only got a valid IP address for a brief few minutes when directly connected. Comcast swapped out my modem, but same issue. Then Sunday they said known problem in area. This morning I got on the line with a level 2 tech. We went through just about everything again, and I can connect very reliably via direct Ethernet connect to modem. If I unplug the ethernet and give it a minute to recognize its gone, ip address goes blank. When I plug it back in, it gets a valid IP address and Internet connects almost instantaneously.
However, with my AEBS (n) I can't get a valid IP address. I use the exact same Ethernet cable from the cable modem the AEBS Internet WAN port. But it gives itself a self-assigned IP of 169.254... I've gone through the cycles of powering down and back up a couple of times, checked my connections several times, and reset my AEBS to factory defaults. Still no dice. Internet is set to DHCP and to share a public IP address (in the default 10.0.1.x ranges). Has my AEBS effectively lost its ability to get a valid IP from the modem? Is it dead? Anything you can think of that I can try? -
Can't print from my printer after upgrading to Airport Extreme
I recently upgraded from the conehead airport to the newest Airport extreme. Now my Epson Artisan 700 wireless capable printer is listed as "offline" by my Macbook pro. I went through Epson support who indicated that my printer isn't WPA2 compatible, so I changed it on my laptop to comply. The printer shows accurate connection information and indicates it is communicating with the airport, but still can't print. The software final installation indicates that there is no ethernet connection from the printer to the router. The cable is connected and is the same one I previously used which worked. So the only changes are 1) new airport, new password which I updated in the printer. 2) updated security from WPA2 to WPA.
Any thoughts?Open Print & Fax preferences, select the printer and CTRL- or RIGHT-click, then select Reset Printing System from the contextual menu. Then re-add your printer. See if that fixes the problem.
Maybe you are looking for
-
How do I have a picture printed from my iphone
How do I get pictures prints taken with my iphone 4? Would like to have them developped at the Drug Store. Do I need a USB key?
-
I have a new Laptop, how can I sync my IPOD music ,photo libary and Apps to the new computor without losing anything? My old laptop is kaput.
-
I am having problems retrieving emails on my macbook. I have checked the account details and still having problems. Even to retrieve messages send from Apple is a problem? Also I am having problems printing labels and enevelopes which are of A5 or
-
My wife and I both sync our iphones on the same imac.I have lost my notes> they have then shown up on her iphone. How do I fix this please ?
-
NullPointer Exception while running AIA Harvestor
Hi, I am trying to harvest the code in AIA 11g. The steps that I have followed is : 1) Created a prokect in Project Lifecycle Workbench. 2) Added Business Task, to the project. 3) Created service components to the business task. I have following serv